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Dewa achieves highest score worldwide in customer experience

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4 years ago

March 16, 2022

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Dubai Electricity and Water Authority (Dewa) has achieved the first global position scoring 100 per cent in implementing the requirements of the International Customer Experience Standard (ICXS2019).

The evaluation process included the preventive measures implemented by Dewa for the safety of its employees and customers during the Covid-19 pandemic.

The specialised team from the British Standards Institute (BSI) officially revealed Dewa maintains the category of ‘Internationally Distinguished Services’. The auditing process included virtual visits and tours as well as the direct broadcast of the centres that were evaluated using the latest technologies and communication mechanisms.

Saeed Mohammed Al Tayer, MD & CEO of Dewa, said, “Achieving the first global position in implementing the requirements of the International Customer Experience Standard for the third consecutive year reflects our commitment to Dewa’s Customer Happiness Charter, launched in 2015, and keenness to promote continuous innovation-driven improvement.

“We seek to enhance our competitiveness and have developed work mechanisms for assessing customer happiness in a live, direct and continuous manner. This is within an integrated framework for continuous improvement that incorporates strong evaluation and follow-up mechanisms. All this has enabled Dewa to set new global benchmarks in customer and stakeholder happiness,” added Al Tayer.

Waleed bin Salman, executive vice president of business development and excellence at Dewa, noted that Dewa obtains best global practices to design and implement innovative development initiatives and projects for excellence and its global position. Dewa has become an international benchmark in developing and implementing the highest excellence standards across all its activities and operations.

He added that this achievement reflects the importance Dewa attaches to its customers, their happiness, and upgrading its services to international levels. This is also a result of the top management’s support to provide a stimulating work environment to support the development of services and delivery channels to reach the highest happiness levels for its customers.

Dewa provides all its services on several digital channels. It has recently started providing its smart services on Amazon Alexa in Arabic, becoming the first government utility in the world to do this. Smart adoption of Dewa’s services reached 98.89 per cent in the fourth quarter of 2021.

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Dubai-India travel: Security procedures triggered for Emirates flight following bomb threat email, flight lands safely

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2 days ago

December 5, 2025

Michael Gomes

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Authorities at Hyderabad’s Rajiv Gandhi International Airport activated full emergency protocols on Friday after receiving a bomb threat email linked to Emirates flight EK526 travelling from Dubai (DXB) to Hyderabad (HYD).

According to GMR officials, the threat email landed in the airport’s customer support inbox around 7.30am on December 5. Despite the alert, the flight continued under strict monitoring and landed safely at 8.30am.

Once on the ground, the aircraft was immediately moved to an isolated bay. Passengers were safely deboarded, and security te

ams carried out standard bomb threat checks. Investigations are currently underway.

Emirates confirmed the incident in a statement to local media, saying authorities had alerted them to a “potential security threat” to EK526.
“All standard security procedures were implemented by the relevant local authorities with full co-operation from Emirates’ ground teams,” the airline said, adding that “the safety and well-being of passengers and crew remain the highest priority.”

Authorities say all threats are being investigated, and extra security measures remain in place at the airport.

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Driving through Abu Dhabi this week? Here are the road closures you need to know about

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2 days ago

December 5, 2025

Michael Gomes

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Abu Dhabi motorists can expect some delays over the next few days, with the Department of Municipalities and Transport (DMT) announcing a series of partial road closures across key routes in the capital. Drivers are being urged to plan, allow extra travel time, and follow diversions to avoid congestion.

Sheikh Zayed Bin Sultan Street

A major set of phased lane closures will take place near Sheikh Zayed Bridge from Tuesday, December 9 to Monday, December 22, 2025.

Three left lanes will be closed from 12am on December 9 until 10pm on December 15.
Two right lanes will then shut from 10pm on December 15 until 6am on December 22.

Sheikha Fatima Bint Mubarak Street

Another temporary closure is scheduled on Sheikha Fatima Bint Mubarak Street from 5pm on December 5 until 5am on December 8.

Authorities explained that these restrictions are part of ongoing road enhancement projects designed to improve traffic flow and safety across the city. Motorists are encouraged to use alternative routes wherever possible during the maintenance period.

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Sharjah Police give deadline to remove National Day stickers, or face fines

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2 days ago

December 5, 2025

Michael Gomes

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If your car is still sporting National Day decals, it’s time to take them off. Sharjah Police have announced that all vehicle owners must remove their UAE National Day celebration stickers by Saturday, December 6, and those who miss the deadline will face violations.

The reminder follows a crackdown during the 54th Eid Al Etihad celebrations, where authorities impounded 106 vehicles and nine motorbikes for dangerous and irresponsible behaviour on the roads.

According to Sharjah Police, the violations included:

Creating loud noise and disturbing residents
Driving recklessly and endangering others
Operating vehicles without a valid licence

Police officials urged motorists to celebrate responsibly and avoid turning festivities into safety risks.

However, there has been a shift in decorating trends this year. Many residents opted for cleaner, simpler, more elegant designs to showcase their UAE pride ahead of the long weekend, and demand for custom decals surged.

Authorities are now urging residents to ensure all celebratory stickers and decorations are removed by the set deadline to keep roads safe and avoid penalties.