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Dubai’s Top Government Entities for 2024 Announced

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The Mohammed bin Rashid Housing Establishment (MBRHE) has achieved remarkable success, topping both the Customer Happiness and Employee Happiness indices for 2024 with a rating of 96.7%. This accolade reflects Dubai’s steadfast commitment to excellence in governance and public service.

https://twitter.com/HamdanMohammed/status/1880610083098210376

Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, and Minister of Defence of the UAE, recently approved the results of the 2024 Customer, Employee, and Mystery Shopper Happiness Study. The study revealed that the average customer happiness score for all government entities in Dubai exceeds 90%, underscoring the city’s dedication to creating exceptional service experiences.

Top Rankings in Customer Happiness

1st Place: Mohammed bin Rashid Housing Establishment (96.7%)

2nd Place: Dubai Electricity and Water Authority (DEWA) (97.01%)

3rd Place: Islamic Affairs and Charitable Activities Department (IACAD) (96.99%)

Top Rankings in Employee Happiness

1st Place: Mohammed bin Rashid Housing Establishment (96.7%)

2nd Place: Awqaf Dubai (96.2%)

3rd Place: General Directorate of Residency and Foreigners Affairs (GDRFA) (95.3%)

Mystery Shopper Index

The 2024 Mystery Shopper survey, critical in evaluating the quality of government services, recorded an impressive average happiness score of 95.8%. This assessment covered service centres, call centres, websites, and mobile applications, providing a holistic view of customer experience across all touchpoints.

The study, published annually by the Dubai Government Excellence Programme (DGEP), also highlighted these key metrics:

Average Customer Happiness Index: 93.8%

Average Employee Happiness Index: 86.7%

Average Daily Mystery Shopper Index: 95.8%

Focus on Continuous Improvement

The indices were compiled using an advanced online platform designed to track and compare performance. Sheikh Hamdan has directed the DGEP team to develop a comprehensive mechanism to integrate customer and employee happiness studies with institutional assessments, further enhancing the quality of governance.

Congratulating the Mohammed bin Rashid Housing Establishment for maintaining its leadership in happiness indices for three consecutive years, Sheikh Hamdan praised the team’s unwavering commitment to excellence. “This achievement reflects their dedication to delivering high-quality services while fostering an environment where employees and customers feel valued,” he said.

Sheikh Hamdan also lauded DEWA and IACAD for their outstanding customer satisfaction and recognized Awqaf Dubai and the GDRFA-Dubai for their exceptional employee engagement. “These accomplishments exemplify the values of excellence and service that define the Government of Dubai,” he concluded.

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Yas Marina to stage first Abu Dhabi F1 Sprint as 2027 calendar expands

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The Abu Dhabi Grand Prix will host its first Formula 1 Sprint race in 2027, adding a new competitive element to the season finale at Yas Marina Circuit.

The announcement by organisers Ethara Live follows confirmation of the 2027 FIA Formula One World Championship calendar, which includes 24 Grands Prix across 22 countries and 10 Sprint events.

The Abu Dhabi Grand Prix is scheduled to take place from 9 to 12 December 2027, with Yas Marina Circuit set to host the final round of the season.

The Sprint will be held on Saturday over a distance of 100km. Unlike a traditional Grand Prix, it will not require a mandatory pit stop, and the winner will receive eight championship points.

Abu Dhabi is one of five venues selected to host a Sprint for the first time in 2027, alongside Bahrain, Australia, Japan and Monaco. Sprint events will also return to Montréal, Silverstone, Monza, São Paulo and Lusail.

The expanded Sprint programme will bring the number of Sprint events in the season to 10, up from six. Formula 1 and the FIA said the increase reflects continued demand for the format.

The 2027 season will begin with pre-season testing in Bahrain from 24 to 27 February, followed by the opening race in the country and the Saudi Arabian Grand Prix. The championship will then travel to Australia, Japan, China, Miami and Canada.

Portugal is set to return to the calendar in June, while Türkiye will make its comeback in October, with its race scheduled between Azerbaijan and Singapore. The season will conclude with rounds in Austin, Mexico City, São Paulo, Las Vegas, Qatar and Abu Dhabi.

Mohammed Ben Sulayem, president of the FIA, said the calendar reflected Formula 1’s global appeal and continued growth, while combining established venues with returning destinations and an expanded Sprint programme.

The Abu Dhabi Sprint will give fans at Yas Marina an additional opportunity to see championship points contested before the season concludes on Sunday.

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Abu Dhabi T10 teams up with Dot Republic Media to strengthen global digital presence

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Abu Dhabi T10 has announced a strategic content partnership with DRM (Dot Republic Media), the world’s number one cricket digital network and one of YouTube’s largest multi-channel networks, with more than 600 channels and 190 million combined subscribers.

Across its sports ecosystem built on partnerships with leading cricket federations and broadcasters worldwide, DRM reaches over 20 million subscribers and delivered more than 10 billion impressions and 2 billion views in 2025 alone.

Under this partnership, DRM will deliver year-round content for Abu Dhabi T10 across its YouTube network, keeping the T10 product in front of fans well beyond the tournament window, growing viewership and audiences in key markets, and building deeper engagement with a new generation of cricket fans.

For Abu Dhabi T10 2026, which will run November 7-20 at the UAE capital’s iconic Zayed Cricket Stadium the partnership means ‘Cricket’s Fastest Format’® is now programmed on YouTube 365 days a year, not only across the thirteen days of the tournament. A team of dedicated content experts will deliver player features, on-field highlights and re-lives drawn from archival seasons, distributed simultaneously across the network’s channels, and targeted at cricket’s largest digital markets.

It is a deliberate move from a traditional distribution model to a digital-first one. Rather than reaching supporters only through intermediaries, Abu Dhabi T10 will hold a direct line to its audience, every week of the year, on the platform where cricket’s next generation already watches the game.

Matt Boucher, CEO of the tournament’s owners Abu Dhabi Cricket & Sports Hub (ADCSH) and Abu Dhabi T10, said the expanded distribution strategy was another key piece of the wider platform now being built around the tournament.

“Global reach is fundamental to the ambition we have for Abu Dhabi T10, and our partnership with DRM gives us the digital connectivity needed to engage the next generation of cricket fans,” explained Boucher.

“Piece by piece, we are building a compelling new platform for the tournament – one that creates greater international visibility, stronger commercial opportunities, and a powerful showcase for Abu Dhabi as a global destination for sport, entertainment and investment.”

Muhammad Adnan Butt, CEO, DRM commented: “We are pleased to align with a tournament that understands where content consumption is going. Abu Dhabi T10 is an innovative format, built for the way audiences watch sport today, and that shared view is what makes this partnership work. We look forward to putting the Abu Dhabi T10 in front of our creators and our sports audience every month of the year.”

Imran Khan, CEO, Apex Sports Consulting which co-ordinated the partnership added: “We are thrilled to bring this collaboration with two partners who have done so much for the growth of the game. Digital-first is the future of the sport, and there is no better way to access that than through this platform. Apex is building this distribution model across cricket, and this is what digital-first looks like in practice.”

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CBSE to hold exams in 40 subjects for Class 12 students affected by conflict disruption

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Students in the UAE who received their Class 12 board results under a special assessment scheme will have another opportunity to sit exams in subjects that were cancelled earlier this year.

The Central Board of Secondary Education (CBSE) said examinations would be held in 40 subjects, comprising 20 academic and 20 skill-based subjects.

The exams will cover students in seven West Asian countries: the United Arab Emirates, Bahrain, Iran, Kuwait, Oman, Qatar and Saudi Arabia.

The CBSE had cancelled examinations in these countries because of the prevailing situation. On 27 March, it introduced a special assessment scheme to prepare results for affected students.

Results for regular candidates in the Middle East were announced on 13 May, alongside those for Class 12 students in India and overseas. Results for private candidates from the affected countries were released later under the same scheme.

The latest decision follows a ruling by India’s Supreme Court. Further details, including the examination schedule and registration process, are expected to be announced by the CBSE.

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