Announcements

Dubai’s Top Government Entities for 2024 Announced

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1 year ago

January 18, 2025

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The Mohammed bin Rashid Housing Establishment (MBRHE) has achieved remarkable success, topping both the Customer Happiness and Employee Happiness indices for 2024 with a rating of 96.7%. This accolade reflects Dubai’s steadfast commitment to excellence in governance and public service.

https://twitter.com/HamdanMohammed/status/1880610083098210376

Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, and Minister of Defence of the UAE, recently approved the results of the 2024 Customer, Employee, and Mystery Shopper Happiness Study. The study revealed that the average customer happiness score for all government entities in Dubai exceeds 90%, underscoring the city’s dedication to creating exceptional service experiences.

Top Rankings in Customer Happiness

1st Place: Mohammed bin Rashid Housing Establishment (96.7%)

2nd Place: Dubai Electricity and Water Authority (DEWA) (97.01%)

3rd Place: Islamic Affairs and Charitable Activities Department (IACAD) (96.99%)

Top Rankings in Employee Happiness

1st Place: Mohammed bin Rashid Housing Establishment (96.7%)

2nd Place: Awqaf Dubai (96.2%)

3rd Place: General Directorate of Residency and Foreigners Affairs (GDRFA) (95.3%)

Mystery Shopper Index

The 2024 Mystery Shopper survey, critical in evaluating the quality of government services, recorded an impressive average happiness score of 95.8%. This assessment covered service centres, call centres, websites, and mobile applications, providing a holistic view of customer experience across all touchpoints.

The study, published annually by the Dubai Government Excellence Programme (DGEP), also highlighted these key metrics:

Average Customer Happiness Index: 93.8%

Average Employee Happiness Index: 86.7%

Average Daily Mystery Shopper Index: 95.8%

Focus on Continuous Improvement

The indices were compiled using an advanced online platform designed to track and compare performance. Sheikh Hamdan has directed the DGEP team to develop a comprehensive mechanism to integrate customer and employee happiness studies with institutional assessments, further enhancing the quality of governance.

Congratulating the Mohammed bin Rashid Housing Establishment for maintaining its leadership in happiness indices for three consecutive years, Sheikh Hamdan praised the team’s unwavering commitment to excellence. “This achievement reflects their dedication to delivering high-quality services while fostering an environment where employees and customers feel valued,” he said.

Sheikh Hamdan also lauded DEWA and IACAD for their outstanding customer satisfaction and recognized Awqaf Dubai and the GDRFA-Dubai for their exceptional employee engagement. “These accomplishments exemplify the values of excellence and service that define the Government of Dubai,” he concluded.

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Staff Reporter

Announcements

Ajman to launch new Rental Dispute Resolution Centre under 2026 law

Published

1 day ago

January 29, 2026

Michael Gomes

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Ajman has announced the establishment of a new Rental Dispute Resolution Centre, aimed at streamlining landlord-tenant disputes and strengthening stability in the emirate’s real estate sector.

His Highness Sheikh Humaid bin Rashid Al Nuaimi, Supreme Council Member and Ruler of Ajman, has issued Law No. (1) of 2026, formally creating the centre and replacing the existing rental disputes committee.

Clearer, Faster Rental Dispute Resolution

The new law introduces transparent and clearly defined mechanisms for reviewing and adjudicating rental disputes, with the objective of:

Protecting the rights of landlords and tenants
Enhancing confidence in Ajman’s property market
Supporting a stable and attractive investment environment

Jurisdiction and Scope

The specialised centre will have authority over all rental-related disputes between landlords and tenants, including:

Residential and commercial properties
Properties located within free zones

Cases will be handled using procedures aligned with recognised legal and judicial standards, ensuring fairness and consistency.

Boosting Market Stability

Officials said the new centre is designed to:

Speed up dispute resolution
Reduce litigation timelines
Ensure swift and effective justice

The move is expected to contribute to social and economic stability in Ajman’s leasing and real estate sector, while reinforcing investor confidence.

Announcements

Dubai launches global challenge to build the world’s first fully robotic villa

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2 days ago

January 28, 2026

Michael Gomes

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Dubai Municipality has launched a global challenge to construct the world’s first residential villa built entirely using robotic construction systems, reinforcing Dubai’s position as a global testbed for advanced building technologies.

The project will be delivered by a consortium of more than 25 local and international technology companies and academic institutions, led by Dubai Municipality. Officials say the initiative aims to develop scalable, next-generation construction models that boost productivity, sustainability, and quality.

The announcement was made during the launch of 04 ConTech Valley, Dubai’s new Construction Innovation and Research Centre, developed in partnership with Expo City Dubai.

Global ConTech Momentum

At the event, Dubai Municipality also unveiled the Global ConTech Report, which projects that global construction technology investment will exceed $30 billion by 2033, growing at 17.5% annually.

Key findings highlight:

Labour shortages are a major global challenge
Rising investment in robotics and additive manufacturing
Rapid adoption of AI, robotics, prefabrication, and infrastructure technologies

Building a Stronger Innovation Ecosystem

Dubai Municipality also launched the ConTech Working Group, in collaboration with Dubai Chambers, bringing together government, developers, contractors, investors, researchers, and tech firms to accelerate innovation across the sector.

70–70 Strategy for 2030

Dubai also launched the 70–70 Strategy, aiming to shift 70% of construction to off-site manufacturing and achieve 70% factory automation by 2030, driving higher efficiency and sustainability.

Announcements

Dubai unveils mega Dubai Food District, set to become one of the world’s largest food trade hubs

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1 week ago

January 22, 2026

Michael Gomes

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DP World has officially unveiled Dubai Food District, a bold transformation of the Al Aweer Central Fruit and Vegetable Market into one of the largest and most advanced food trade hubs in the world.

Rolling out in phases from 2027, the mega district will more than double the current market’s footprint to 29 million sq ft, bringing trade, storage, processing and distribution together under one roof. Think cold-chain logistics, smart warehousing, food processing, digital solutions, cash-and-carry zones and even a gourmet food hall.

Announced last year by His Highness Sheikh Mohammed bin Rashid, Vice President and Prime Minister of the UAE and Ruler of Dubai, the project expands beyond fruits and vegetables to include dairy, staples, gourmet and specialty foods, positioning Dubai as a global gateway for food trade and food security.

Built on Al Aweer’s strong legacy, serving over 2,500 traders since 2004, the district aims to boost efficiency, cut supply chain risks and help food businesses reach markets faster and smarter. With multimodal connectivity to more than 20 global markets, DP World is betting big on Dubai’s role at the heart of the future food economy.