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From accommodation, rebooking to hot meals: How the UAE is caring for stranded travellers during flight disruptions

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Thousands of international visitors affected by temporary airspace closures in the UAE are receiving coordinated support from authorities, airlines and hotels as the country prioritises safety and passenger welfare.

While flight operations remain suspended due to regional developments, UAE authorities have activated contingency plans to ensure travellers are accommodated, informed and assisted during the disruption.

The General Civil Aviation Authority (GCAA) confirmed that passenger safety remains the highest priority, with close coordination between airports, airlines and government entities to manage the evolving situation.

Accommodation and hospitality support 

In a move welcomed by visitors, authorities confirmed that the UAE is covering hosting and accommodation costs for affected transit passengers.

Over 20,000 travellers have already been assisted through integrated response measures, including:

  • Temporary accommodation
  • Meals and refreshments
  • Rebooking coordination
  • Rerouting support where possible

Hotels in Dubai and Abu Dhabi have been directed to extend stays for guests unable to depart due to the temporary closures. Establishments have been instructed to prioritise guest welfare and ensure visitors are not asked to vacate rooms under exceptional circumstances.

The Department of Culture and Tourism, Abu Dhabi, has issued a circular to hotels requesting that guests unable to depart due to circumstances beyond their control be allowed to extend their stay, with the cost of the extension covered by DCT Abu Dhabi.

Airlines offer flexible travel options

Major UAE carriers, including Emirates, Etihad Airways, flydubai and Air Arabia, have introduced flexible rebooking and refund policies to support affected passengers.

International airlines such as Air India, Air India Express, and IndiGo have also adjusted schedules and offered flexibility.

Travellers are being encouraged to monitor official airline websites and mobile apps for real-time updates.

Tourism and public services operating normally

Despite air travel disruptions, daily life across the UAE continues as normal.

Malls, beaches, theme parks and cultural attractions remain open and operational. Public services are functioning smoothly, and standard safety protocols remain in place.

Authorities have reassured residents and visitors that the situation is being closely monitored and managed with a strong focus on safety and stability.

Clear guidance and communication

Government entities, including the UAE Ministry of Interior and the General Civil Aviation Authority, are providing regular updates through official channels to ensure accurate information reaches the public.

Passengers have been advised not to proceed to airports without confirming their flight status, as airlines continue to communicate directly with affected travellers.

Coordinated response

Officials described the response as a whole-of-government effort aimed at minimising inconvenience while maintaining the highest safety standards.

While the situation remains dynamic and dependent on regional developments, authorities have reiterated their commitment to restoring normal operations as soon as conditions permit.

For now, stranded tourists are being supported through structured contingency plans,  underscoring the UAE’s emphasis on preparedness, coordination and visitor welfare.

(Photo courtesy: Abu Dhabi News)









With over 35 years of experience in journalism, copywriting, and PR, Michael Gomes is a seasoned media professional deeply rooted in the UAE’s print and digital landscape.

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Drivers can now clear black points at Mushrif Mall pop-up

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Motorists in Abu Dhabi looking to clear those lingering traffic black points now have a convenient new option, thanks to an initiative by Abu Dhabi Police.

A dedicated pop-up service has been set up at Mushrif Mall, allowing drivers to review and reduce black points on their licences without the hassle of visiting a traffic department office.

When and where

The service is available:

  • April 20 to May 20
  • Daily from 4pm to 10pm
  • First-floor police platform at Mushrif Mall

What drivers can do

Visitors can:

  • Review their traffic records and black points
  • Learn how points are calculated
  • Get guidance on reducing points
  • Explore options like traffic awareness courses (which can remove up to 8 points annually)
  • Receive advice on licence reinstatement if suspended

Focus on safe driving

The initiative aims to make the black-points system more educational rather than punitive, encouraging better driving habits instead of simply penalising motorists.

Drivers nearing the 24-point threshold, which can lead to licence suspension, are especially encouraged to take advantage of the service.

By offering easy access to support and information, authorities hope to promote road safety, awareness, and responsible driving across Abu Dhabi.

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Dubai Metro expansion: 55km line to link DXB with DWC

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Dubai is planning a major upgrade to its transport network with a proposed 55-kilometre Airport Express Metro Line connecting Dubai International Airport (DXB) and Al Maktoum International Airport (DWC).

According to reports, the Roads and Transport Authority (RTA) has invited consultants to bid for a contract to study and design the new line, marking a significant step toward improving airport connectivity across the emirate.

Direct airport-to-airport link

The proposed Airport Express Line would run from the existing Red Line station at DXB, pass through key areas such as Al Jaddaf and Al Khail Road, and include a new station at Jumeirah Village Circle before reaching DWC in Jebel Ali.

  • Total length: 55km
  • Planned stations: 5 major stops
  • Two additional branch lines connecting to Business Bay and other key districts

Airport-style facilities on the metro

Passengers could benefit from enhanced travel features, including:

  • Remote airline check-in
  • Baggage drop-off
  • Security screening before reaching the airport

The aim is to create a seamless airport journey, reducing congestion and wait times at terminals.

Part of bigger transport plan

The project aligns with Dubai’s long-term expansion of the Dubai Metro, which is expected to grow to:

  • 64 stations by 2030
  • 140 stations by 2040

It also complements the upcoming Dubai Metro Blue Line, set for completion by 2029, improving connectivity across key residential and business hubs.

Dubai plans to gradually shift operations to DWC starting from 2032, with full expansion expected by around 2057.

Unlike traditional metro extensions, the Airport Express Line is designed as a direct link between two major aviation hubs, while also serving residential and commercial districts along the route.

If completed, it could significantly improve travel efficiency, connectivity, and passenger experience across Dubai.

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Toxic materials found in Flying Tiger brand glasses, UAE warns

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The UAE Ministry of Economy and Tourism has urged consumers to stop using certain drinking glasses sold under the Flying Tiger brand after tests revealed potential health risks. 

Affected products

The warning applies to 220ml glass cups sold during 2024 and 2025, with the following product numbers:

  • 3057450
  • 3060031
  • 3052986
  • 3062993
  • 3055350
  • 3053912

Health risks

According to authorities, laboratory testing found elevated levels of lead and cadmium in the external print on the cups, substances that may pose risks with prolonged exposure.

Consumers are being advised to immediately discontinue use of the affected products and dispose of them safely. 

The ministry said the move is part of its ongoing efforts to monitor markets across the UAE and ensure that all products meet the highest standards of safety and quality.

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