Airlines, including Air India, IndiGo, SpiceJet, and Akasa Air, have announced full refunds and rescheduling waivers for passengers affected by flight disruptions across several Indian cities, a move that has impacted thousands of UAE-based Indian travellers.
In a post on X (formerly Twitter), Air India said it is experiencing high call volumes due to the disruptions but assured passengers that full refunds and a one-time waiver on rescheduling fees are available for impacted flights booked until May 10, 2025.
“For customers whose flights are impacted by the current disruptions, Air India is offering a full refund for cancellations and a one-time waiver on rescheduling fees,” said the airline, which operates daily flights between the UAE and Indian cities like Delhi, Amritsar, and Srinagar.
The airline is also offering extended flexibility for some categories of travellers, including those holding concessionary fares, allowing full refunds on cancellations and waived change fees for travel booked through May 31, with changes allowed up to June 30.
IndiGo, another major budget carrier serving UAE-India routes, confirmed disruptions to and from Srinagar, Jammu, Amritsar, Leh, Chandigarh, and Dharamsala, citing changing airspace conditions. The airline is offering a full waiver of change and cancellation fees for travel to or from Srinagar until May 22, for bookings made before April 22.
SpiceJet and Akasa Air also issued advisories, with SpiceJet suspending flights to and from key northern Indian destinations “until further notice.”
What UAE Travellers Should Do
- Check with your airline for the latest updates on cancelled or rescheduled flights.
- Passengers can claim full refunds or reschedule without penalty on eligible flights.
- Travellers are encouraged to use online refund forms or contact airline service centres, though delays are expected due to high demand.
- Residents flying to India for the summer break or upcoming school holidays should verify their itineraries if flying to affected cities.
With the UAE being home to a large Indian expat community, the airline advisories are expected to impact many family travel plans.