Retailers and traders across the UAE have been warned against increasing prices of essential food items during Ramadan without prior approval, with authorities confirming that violators face fines of up to Dh100,000 and possible temporary closure of their establishments.
The Ministry of Economy and Tourism, in coordination with local authorities nationwide, has intensified inspections to ensure compliance with the 2022 Pricing Policy for Essential Consumer Goods, which strictly prohibits price increases on nine key food items without official approval.
9 Essential items under strict monitoring
The regulated items include:
- Cooking oils
- Eggs
- Dairy products
- Rice
- Sugar
- Poultry
- Legumes
- Bread
- Wheat
How residents can file a complaint
Residents who notice discrepancies at supermarkets or grocery stores can formally file complaints, but knowing the correct process is key. If you believe a retailer has raised prices unfairly, here’s exactly what to do.
Step 1: Check the shelf price vs checkout price
Before filing a complaint, confirm there is an actual discrepancy:
- Compare the shelf price with the scanned price at checkout.
- Ensure promotional offers are clearly stated.
- Check whether discounts apply only to loyalty card members.
Step 2: Keep proof of purchase
Your complaint is unlikely to proceed without documentation. Make sure you keep:
- The purchase receipt or invoice
- The name and branch of the retailer
- Details of the product and price difference
- Photos (if possible) showing shelf pricing
Without supporting evidence, the complaint may be dismissed.
How to file complain in each emirate
For most emirates (Except Dubai, Abu Dhabi, and Ajman)
- Visit the Ministry of Economy and Tourism website: www.moet.gov.ae
- Click on eServices
- Select Consumer Protection and Commercial Control Services
- Choose Resolve Consumer Complaints
- Fill in your details and upload supporting documents
Complaints are typically resolved within one week.
For Dubai
- Visit: www.consumerrights.ae
- Click Consumer Complaints
- Complete the online form and upload evidence
You can also call the helpline: 600 545 555
For Abu Dhabi
Residents can complain through:
- Call: 800 555 (Abu Dhabi Government Contact Centre)
- Email: contact@tamm.abudhabi
- Visit any TAMM service centre
For Ajman
For retailers licensed in Ajman:
- Visit www.ajmanded.ae
- Click Consumer Protection
- Select Request for Complaint
- Submit the purchase invoice and supporting documents
Note: The retailer must hold an Ajman-issued commercial licence.
What happens when you file a complaint
Authorities will investigate the case. If a violation is confirmed:
- Sales of the product may be suspended immediately
- Retailers may receive written warnings
- Fines can range from Dh500 to Dh100,000
- Repeat offenders may face temporary closure
In severe cases, stricter penalties may apply.
With grocery spending typically rising during Ramadan, authorities urge residents to stay vigilant. Taking a few seconds to check your receipt could help prevent unfair pricing and protect household budgets across the UAE.
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