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Your guide to the UAE’s new banking law, and how it changes your relationship with banks

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UAE President His Highness Sheikh Mohamed bin Zayed Al Nahyan on Friday issued a sweeping new federal decree that fundamentally changes how banks and financial institutions operate in the UAE, with major implications for everyday customers.

Federal Decree Law No. (6) of 2025 strengthens the Central Bank’s oversight powers and introduces critical protections designed to safeguard consumers, expand financial access, and speed up complaint resolution.

Here’s what actually changes for you.

Your complaints get resolved faster

What’s new: All banking and insurance complaints now go through one unified system managed by Sanadak, an independent entity created specifically to handle customer disputes.

What this means for you:

  • No more confusion about where to file complaints
  • Faster resolution process with a single point of contact
  • Decisions are legally enforceable against banks and insurers

The game-changer: New specialised judicial committees will handle financial disputes, with final, binding decisions for amounts up to Dh100,000. Banks and insurance companies must comply, no appeals, no delays.

Bottom line: If you have a problem with your bank or insurer, getting it resolved just became significantly easier and faster.

Loans must match your actual income

What’s reinforced: Banks are now legally required to align credit facilities with your actual income, protecting you from taking on debt you can’t afford.

What this means for you:

  • Stricter affordability checks before loan approval
  • Protection from irresponsible lending practices
  • Banks can’t push you into loans beyond your repayment capacity

Why it matters: This prevents the debt spiral that happens when people are given credit they can’t realistically repay based on their salary.

Everyone gets access to banking services

What’s mandated: Licensed financial institutions must provide banking and financial services to all community members, not just high-income earners or certain demographics.

What this means for you:

  • No arbitrary account rejections based on income level
  • Access to digital banking innovations for everyone
  • Financial inclusion as a legal requirement, not a courtesy

The push: This aligns with the UAE’s digital transformation efforts, ensuring modern financial services reach all residents.

Your money is safer if a bank fails

What’s new: The Central Bank now has sweeping “early intervention” powers if a financial institution shows signs of trouble.

What this means for you:

  • Proactive measures kick in before a bank collapses
  • Your deposits and services are protected through managed interventions
  • The Central Bank can force mergers, change management, or orderly liquidation

How it works: If your bank is struggling, the Central Bank can:

  • Force it to implement recovery plans
  • Require additional capital reserves
  • Change management or business strategy
  • Arrange mergers or acquisitions
  • Conduct organised liquidation (protecting customer funds)

Bottom line: You’re less likely to wake up to frozen accounts or lost deposits because problems get addressed early.

Banks face massive fines for violations

What’s changed: Administrative fines have been dramatically increased, up to 10 times the value of the violation or unjust profit.

What this means for you:

  • Banks have a stronger incentive to follow rules
  • Real financial consequences for misconduct
  • More transparent market (violations published on the Central Bank website)

The enforcement: Fines are automatically debited from the violating institution’s accounts, no waiting for payment.

Better financial education is coming

What’s planned: National awareness campaigns about financial services, launched in collaboration between the Central Bank, the financial sector, and community organisations.

What this means for you:

  • Better understanding of banking products and rights
  • More informed financial decisions
  • Community-wide financial literacy improvements

What stays the same

The decree maintains the Central Bank’s core responsibilities:

  • Keeping the national currency stable
  • Managing foreign reserves
  • Overseeing the financial system
  • Setting monetary policy

But the enforcement mechanisms and customer protections are now significantly stronger.

When does this take effect?

The Federal Decree Law is now in effect, though implementation of specific mechanisms (like the Sanadak complaints system and specialised judicial committees) will roll out according to Central Bank timelines.

What you should do

Know your rights: You now have stronger protections – use them
Keep documentation: If disputes arise, you have clear resolution paths
Check loan terms: Banks must justify lending against your income
File complaints properly: Use the new unified Sanadak system
Stay informed: Watch for Central Bank announcements about implementation

The bottom line

This isn’t just regulatory reshuffling; it’s a fundamental strengthening of your rights as a banking customer in the UAE. Complaints get resolved faster, loans must be affordable, access is guaranteed, and your money is better protected if institutions fail.

The message is clear: customer protection just became law, not a courtesy.

Key Takeaways:

  • Unified complaints system (Sanadak) handles all banking/insurance disputes
  • Fast-track resolution for disputes up to Dh100,000
  • Mandatory income-based lending protects from over-borrowing
  • Universal financial access is required by law
  • Early intervention powers protect deposits before banks fail
  • 10x penalty multiplier for institutional violations

With over 35 years of experience in journalism, copywriting, and PR, Michael Gomes is a seasoned media professional deeply rooted in the UAE’s print and digital landscape.

Announcements

Dubai announces Dh1.5 billion package to protect jobs and support businesses

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Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum has approved a fresh Dh1.5 billion economic support package aimed at protecting jobs, easing pressure on businesses and strengthening Dubai’s economy during a challenging period for the region.

The latest measures bring the total value of Dubai’s recent economic support initiatives to Dh2.5 billion, following an earlier Dh1 billion package introduced earlier this year.

The new package includes 33 initiatives that will be rolled out over the next three to 12 months, targeting key sectors including tourism, hospitality, trade, education and customs services.

One of the biggest beneficiaries is Dubai’s hotel and tourism industry, with several major fee relief measures announced to reduce operating costs.

Hotels across the emirate will be allowed to postpone 100 per cent of government sales fees on rooms as well as food and beverage services for three months. The relief applies to hotels, hotel apartments and holiday homes.

Dubai has also postponed the Tourism Dirham fee, a charge applied to hotel stays for up to 30 consecutive nights, for the same period. Hotels will additionally be exempt from permit, postponement and cancellation fees related to events.

Retailers and commercial businesses are also expected to benefit, with Dubai removing additional charges linked to sales campaigns and promotional offers. The move is likely to encourage more discounts and shopping promotions across the city over the coming months.

The package further includes streamlined procedures for residency permit issuance and renewals, although detailed implementation guidelines are yet to be announced.

Other sectors receiving support include education, customs, transport and aviation. Measures include deferred licence renewal fees for educational institutions, payment deferrals in the transport sector, an 80 per cent reduction in customs fines and a 50 per cent cut in fees for renewing civil aviation permits.

In a statement shared on X, Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum said the initiatives reinforce Dubai’s economic resilience and competitiveness while strengthening partnerships between the government and private sector.

He added that Dubai remains committed to supporting businesses and residents while continuing to position itself as a leading global economic hub.

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Dubai property boom fuels ANAROCK’s Middle East expansion plans

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ANAROCK Group has announced a major leadership reshuffle as it looks to expand its footprint across the Middle East and Europe, with a strong focus on Dubai’s growing real estate market.

The independent real estate consultancy said the appointments come as the region enters a new phase of growth, driven by rising investor confidence, infrastructure expansion and increasing demand across residential and institutional real estate sectors.

New leadership appointments

Anuj Kejriwal has been appointed CEO, EMEA, while continuing his current role as Founding Partner and Head of Retail Advisory.

In his expanded position, Kejriwal will oversee the rollout of ANAROCK’s institutional advisory services across the Middle East, including capital markets, land services, consulting and valuation.

The company said Dubai will act as the launchpad for its wider regional expansion strategy before moving into broader European markets.

Meanwhile, Aayush Puri has been named CEO – Residential, Middle East and CEO of ANAROCK Channel Partner (ACP).

He will lead the firm’s residential business across the region while continuing to oversee the international operations of ANACITY, the group’s proptech and property management platform.

Focus on Dubai’s growth

According to ANAROCK, Dubai’s real estate market remains one of the key long-term growth drivers for the company, supported by strong economic fundamentals and sustained investor demand.

The firm also plans to hire senior local talent across consulting, residential and capital markets divisions as part of its expansion push.

Anuj Puri, Chairman of ANAROCK Group, said the leadership changes reflect the company’s commitment to strengthening its regional presence and capturing new cross-border opportunities in one of the world’s most dynamic real estate markets.

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New women-focused platform launches in Dubai with regional expansion plans

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A new women-focused platform has officially launched in the UAE with ambitions to become one of the GCC’s leading ecosystems for female empowerment, entrepreneurship and community support.

FEMPOWERMENT was founded by Kirsten Jenna Michaels and Alexander Sailer and aims to support women through business opportunities, coaching, education and networking initiatives.

Launched in Dubai, the platform combines community events, business launch support, workshops, coaching programmes and large-scale experiences designed to help women grow personally and professionally.

At the centre of the initiative is the Women’s Business Launchpad, a programme created to help women set up and scale businesses in the UAE through partnerships with banking, licensing and business service providers.

Founder and CEO Kirsten Jenna Michaels said the platform was designed to move beyond traditional empowerment messaging and focus on creating real opportunities for women.

The platform also features tiered membership programmes offering access to networking events, certifications, workshops and coaching experiences, alongside promotional opportunities for female-led businesses.

Co-Founder Alexander Sailer said the long-term vision is to build a scalable ecosystem that helps women access funding, launch ventures and create sustainable growth opportunities across the region.

Alongside its business and networking focus, FEMPOWERMENT has also pledged to support social impact initiatives, including plans to provide meals for 1,000 labour camp workers in the UAE and contribute to healthcare and education-related causes.

The organisation plans to expand across the GCC and international markets as part of its broader growth strategy.

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