Connect with us

Business

Emiratisation in CX is natural call for this Dubai BPO

Spread the love

Data Direct Group urges UAE private sector to hire more local talent

Published

on

Spread the love

Dubai-based leading BPO organisation Data Direct Group has urged the UAE’s private sector to follow the recent guidelines established by country’s Ministry of Human Resources and Emiratisation (MoHRE) and hire more local talent to boost Emirati employment rates.

The Ministry earlier this month announced that around 79,000 UAE nationals were working in the private sector. In September 2022, UAE’s authorities set out quotas for hiring Emiratis for the first time and gave private companies deadlines to reach them.

Private sector companies with at least 50 employees needed to ensure 3 per cent of their workforce was made up of Emiratis by July 7. Four days later on July 11, MoHRE announced a new update to the rules, whereby private companies with 20 to 49 employees are now included in the government’s Emiratisation drive with the new rules now applicable to companies across 14 economic sectors including property, education, construction and health care.

“This is the time to infuse the current market with a great new talent pool that is homegrown and localised. Emirati employment rate is projected to increase to 10 per cent in 2026 with a steady growth every year and it is the time for private businesses of the country to step up by reaching targets laid down by the MoHRE,” said Rajiv Dalmia, the chairman and founder of Data Direct Group that today employs close to 1,500 professionals from over 25 nationalities working in four countries.

“We achieved outstanding results in going beyond to fulfill the government’s targets for hiring Emirati talent. A major part of that success is due to the fact that Emiratisation has always been a part of our role to keep local clients happy while enhancing the customer experience.”

Rajiv Dalmia

As part of the company’s commitment to support the nation’s vision and foster local talent, Data Direct been implementing strategic initiatives since the company’s inception in 2002, and much before the UAE government started ‘customer happiness centres’ across the country to serve the local population. An internal audit by DDG after the first half of 2023 has shown staff representation among Emiratis at nearly 5-7 times the minimum required, especially in certain departments.

“We do not see Emiratisation as a minimum quota to achieve just for the sake of representation,” added Dalmia. “The more the merrier, and there is a constant endeavour to seek out local talent first before we look at other options.”

Elaborating on the MoHRE data, recruitment consultancy Qureos has said sectors such as business services (14% growth year on year), construction (13%), and commerce and repair services (10%) are among the new frontrunners in Emirati hiring, coming neck-to-neck with the traditional BFSI (banking, financial services and insurance) sector. Data Direct serves many clients in the services and banking sector.

Qureos data also suggests a massive 75% increase in college enrolment for banking studies. The graduates are due to be incorporated in the near future where the HR departments of companies such as Data Direct stand to benefit. “Employees within our team setup and familiar with the work culture at Data Direct Group provide good referrals to future employees. References are our best sources for talent,” said Nona Sharma, HR head at DDG.

“The accomplishment in surpassing Emiratisation targets is a testament to our commitment to the UAE’s socio-economic growth and vision for a prosperous future. By empowering local talent, we also strengthen our own organisational capabilities.”

DDG has been working with many government entities to enhance the customer experience during interactions. Meanwhile, the rise of Gulf countries’ economies has also seen a surge in hiring local talent. “A collaboration with Talabat in Bahrain, for instance, has happened due to our track record on this and their requirements to keep 100% staff local. In Oman, it is 80% of our strength while the highly cosmopolitan nature of UAE means we have about 35-40 locals who cater to clients, including key government agencies. Having talented local colleagues is not tokenism for us. They are, in fact, the guiding light for us in many cases,” Dalmia added.

 

Announcements

Mike Fordham appointed International League T20’s Interim Chief Operating Officer

Published

on

Spread the love

The International League T20 Management has appointed Mike Fordham as Interim Chief Operating Officer. Fordham has been the league’s Head of Operations since the inception of the tournament – 2022.

Fordham has taken over the role with immediate effect and will spearhead the execution of DP World ILT20 Season 5, which will be played in November-December this year. In a career spanning two decades, Fordham has accumulated rich experience – specialising in sporting, governance and commercial set-up of new leagues, competitions and franchises.

Interim Chief Operating Officer DP World ILT20 Mike Fordham: “It is a real honour to have been given the task to spearhead the DP World ILT20 Season 5 execution. The DP World ILT20 has grown into one of the top T20 tournaments. The league is known for top-class cricketing action at three world-class venues.

“This year’s edition will be bigger and better. We are all excited about the upcoming DP World ILT20 Development Tournament – an incredible platform for young UAE players to make a claim for the main event later in the year. Some of the biggest T20 stars have signed up for the DP World ILT20 Player Auction which further exemplifies the league’s stature and reputation as a competition that attracts the very best in the business.”

Continue Reading

Business

When the seller’s brokerage handles the buyer’s transfer, who should pay?

Published

on

Spread the love

Some leading Dubai brokerages are charging buyers for in-house conveyancing or sales-progression services while also holding the sales mandate for the property being purchased.

The practice raises a broader question about how transaction roles should be structured: when a brokerage represents the seller and also provides the service responsible for progressing the buyer’s purchase, should the buyer be required to pay for that service?

The arrangement is visible across brokerage websites, while LinkedIn and Instagram profiles show sales-progression and conveyancing teams operating within some agencies.

The issue is not necessarily the competence of an in-house conveyancer. The more fundamental question is one of independence. A buyer paying for a transfer service may reasonably expect that the person handling the transaction is able to act without commercial considerations connected to the other side.

Consider a seller who has multiple properties listed with the same brokerage, or one who is selling a current home while planning to purchase another property through the same agency. In such cases, the brokerage may have a broader commercial relationship with the seller than with a buyer completing a single transaction.

That distinction can become important when a seller-side issue delays or complicates a transfer. The person responsible for resolving the bottleneck should be able to communicate the problem to the buyer clearly and objectively, without having to balance that responsibility against a wider commercial relationship.

There are parallels in other parts of the financial and property sectors. Banks, for example, commonly appoint independent valuers rather than relying on a valuation conducted by a party whose commercial interests are directly tied to the transaction. The separation of roles is intended to reduce potential conflicts and strengthen confidence in the process.

“The real test of a transfer service comes when the interests on each side stop aligning,” said Jan Baluyut, Director, Property Affairs at Cendale, which operates Conveyance.ae. “An independent transfer provider has no sales mandate to protect, no listing relationship to preserve and no sales commission dependent on completion. That is the procedural oversight buyers pay for.”

Functional separation is also well established internationally. In the UK, buyers and sellers commonly instruct separate solicitors, while in the US, attorneys, title companies and escrow providers can perform distinct roles depending on the state. Dubai does not need to replicate either system, but both demonstrate that transaction roles can be separated to provide greater clarity around responsibilities.

The question is relevant across both ready properties and secondary off-plan transactions. While the mechanics of each transaction can differ, the buyer’s need for accurate information, clear communication and independent oversight remains the same.

Where a brokerage offers an in-house conveyancing or sales-progression service, buyers should be clearly informed about the arrangement, including whether the service is optional and whether they are free to appoint an independent provider.

As Dubai’s property market continues to expand and attract investors from around the world, greater transparency around who represents whom — and who is paying whom — could become an increasingly important part of a mature transaction process.

Continue Reading

Announcements

Mohan Charan Majhi begins Odisha’s UAE investment push from Abu Dhabi

Published

on

Spread the love

Chief Minister of Odisha Mohan Charan Majhi arrived in Abu Dhabi last night, marking the start of the State’s high-level investment outreach to the United Arab Emirates.The visit, with key business and investor engagements scheduled from September 9 to 11, is aimed at deepening Odisha’s economic engagement with the UAE and building long-term partnerships across investment, manufacturing, infrastructure, energy and emerging industries.

The Chief Minister is leading a high-level delegation comprising Hon’ble Minister for Industries Shri Sampad Chandra Swain, Chief Secretary Smt. Anu Garg, and senior officials from the Industries Department and IPICOL.

The delegation was received in Abu Dhabi by Additional Chief Secretary, Industries, Shri Hemant Sharma, along with UAE-based officials and representatives. Representatives of the Embassy of India in the UAE also welcomed the Chief Minister and the delegation.

Soon after his arrival, Shri Majhi reviewed preparations for the high-level business and investor engagements planned during the Abu Dhabi leg of the visit. He took stock of arrangements for meetings with UAE-based investors, institutions and business leaders, stressing the need for focused discussions that can translate into concrete partnerships and investment opportunities for Odisha.

During the day, the Chief Minister also met the Ambassador of India to the UAE and discussed the strengthening of India-UAE relations and the growing opportunities for deeper economic and people-to-people ties.

The Chief Minister highlighted the important role played by the Odia community living and working in the UAE, describing them as a valuable bridge between Odisha and the region. He emphasised the importance of continued support, facilitation and ease of living for Odias residing in the UAE, while recognising their contribution to strengthening links between the two economies.

The Abu Dhabi programme will bring the Odisha delegation into direct engagement with leading UAE institutions, investors and business groups. The discussions are expected to focus on identifying specific opportunities for investment, industrial partnerships, technology collaboration and long-term business participation in Odisha.

The outreach comes at a significant phase in Odisha’s industrial transformation. During the visit, the Chief Minister will showcase the State’s strengths, including its natural resources, robust industrial base, growing infrastructure, port connectivity, competitive power availability, skilled workforce and strategic access to large domestic and international markets.

Speaking ahead of the upcoming investor engagements, Chief Minister Shri Mohan Charan Majhi said,“Odisha has entered a new phase of industrial growth, and our engagement with the UAE is an important part of this journey. We are coming here not only to invite investment, but to build long-term partnerships based on trust, technology, value creation and employment. The UAE is an important global economic partner, and we look forward to strengthening the Odisha-UAE relationship through concrete investment and industrial opportunities.”

The Chief Minister said the State Government’s focus is on converting investor interest into projects on the ground, creating employment and further strengthening Odisha’s position as a competitive destination for global businesses.

The first full day of Odisha’s UAE investment outreach will begin tomorrow in Abu Dhabi with a series of high-level engagements involving leading UAE institutions, investors and business leaders.

The programme on September 9 will include interactions with International Holding Company (IHC) and its business verticals, the Indian Business and Professional Group (IBPG), the UAE Minister of Investment and other senior investment stakeholders. The day will also include a focused engagement on opportunities in the petrochemicals and chemicals sector.

The meetings will provide a platform to discuss specific investment opportunities, industrial partnerships, technology collaboration and new avenues for strengthening Odisha-UAE economic ties.

Through the outreach, the Government of Odisha is seeking to build a sustained economic partnership with the UAE and the wider MENA region, with a focus on translating investor interest into tangible outcomes for industrial growth, employment generation and long-term economic value for the State.

With a packed schedule of high-level business and institutional engagements beginning September 9, Odisha will look to deepen existing partnerships while exploring fresh opportunities in investment, technology, trade and industrial collaboration with the UAE.

Continue Reading

Popular

Exit mobile version
https://headline.ae/