Roads and Transport Authority (RTA) has officially opened Dubai’s first Smart Bus Station at Mall of the Emirates, introducing a new tech-driven public transport experience for commuters across the city.
The station offers round-the-clock customer services through interactive smart platforms that reduce waiting times and improve the overall passenger experience.
Smart bus routes
The new station serves 11 bus routes, including Dubai Metro feeder buses, internal city routes and seasonal services. It also directly connects to the Dubai Metro via the Mall of the Emirates Metro Station.
The smart hub links commuters to major residential and commercial areas, including Al Barsha, Jumeirah Village Circle, Arabian Ranches, Dubai Studio City and Dubai Science Park, as well as tourist hotspots such as Dubai Miracle Garden and Global Village.
Covering around 147 square metres, the station can accommodate up to 20 passengers at a time and also includes a dedicated driver rest area.
Real-time Metro, taxi updates
Among its standout features are real-time digital displays showing bus and metro arrival times, taxi availability and local area navigation. The station also includes a smart kiosk with a virtual assistant for journey planning, Lost and Found support and direct access to customer service.
Passengers can additionally view live occupancy levels on arriving buses, helping them make more efficient travel decisions and reducing congestion during busy periods.