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UAE-India travel alert: Airlines offer full refunds amid flight disruptions

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Airlines, including Air India, IndiGo, SpiceJet, and Akasa Air, have announced full refunds and rescheduling waivers for passengers affected by flight disruptions across several Indian cities, a move that has impacted thousands of UAE-based Indian travellers.

In a post on X (formerly Twitter), Air India said it is experiencing high call volumes due to the disruptions but assured passengers that full refunds and a one-time waiver on rescheduling fees are available for impacted flights booked until May 10, 2025.

“For customers whose flights are impacted by the current disruptions, Air India is offering a full refund for cancellations and a one-time waiver on rescheduling fees,” said the airline, which operates daily flights between the UAE and Indian cities like Delhi, Amritsar, and Srinagar.

The airline is also offering extended flexibility for some categories of travellers, including those holding concessionary fares, allowing full refunds on cancellations and waived change fees for travel booked through May 31, with changes allowed up to June 30.

IndiGo, another major budget carrier serving UAE-India routes, confirmed disruptions to and from Srinagar, Jammu, Amritsar, Leh, Chandigarh, and Dharamsala, citing changing airspace conditions. The airline is offering a full waiver of change and cancellation fees for travel to or from Srinagar until May 22, for bookings made before April 22.

SpiceJet and Akasa Air also issued advisories, with SpiceJet suspending flights to and from key northern Indian destinations “until further notice.”

What UAE Travellers Should Do

  • Check with your airline for the latest updates on cancelled or rescheduled flights.
  • Passengers can claim full refunds or reschedule without penalty on eligible flights.
  • Travellers are encouraged to use online refund forms or contact airline service centres, though delays are expected due to high demand.
  • Residents flying to India for the summer break or upcoming school holidays should verify their itineraries if flying to affected cities.

With the UAE being home to a large Indian expat community, the airline advisories are expected to impact many family travel plans.

With over 35 years of experience in journalism, copywriting, and PR, Michael Gomes is a seasoned media professional deeply rooted in the UAE’s print and digital landscape.

India

Indian passport fees increase in UAE: Here’s the new price list

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Indian nationals in the UAE will have to pay more for passport and related consular services from July 1, following a revision in fees announced by the Embassy of India in Abu Dhabi and the Consulate General of India in Dubai.

The new charges apply to passport applications submitted through the embassy, consulate and the new Indian Consular Application Centres (ICACs) across the UAE.

Why are the fees increasing?

The revised charges follow updated passport rules introduced by India’s Ministry of External Affairs on June 20. The new fee structure applies to Indian passport services worldwide, including in the UAE.

What are the new passport fees?

The revised fees are as follows:

  • 36-page passport (new or renewal): Dh450
  • 60-page passport (new or renewal): Dh630
  • 36-page Tatkal passport: Dh900
  • 60-page Tatkal passport: Dh1,080
  • Replacement of a lost or damaged 36-page passport: Dh900
  • Tatkal replacement of a lost or damaged 36-page passport: Dh1,350
  • Replacement of a lost or damaged 60-page passport: Dh1,080
  • Tatkal replacement of a lost or damaged 60-page passport: Dh1,530

Who will be affected?

The revised fees apply to all eligible passport applications submitted from July 1, including:

  • New passport applications.
  • Passport renewals.
  • Tatkal (urgent) applications.
  • Replacement of lost or damaged passports.

What should applicants do?

If you’re planning to apply for or renew your Indian passport in the UAE, check the revised fees before booking your appointment.

The updated charges will apply at:

  • Embassy of India, Abu Dhabi.
  • Consulate General of India, Dubai.
  • Indian Consular Application Centres (ICACs) across the UAE.

With around 4.5 million Indians living in the UAE, the revised fee structure will affect one of the country’s largest overseas communities.

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Health

UAE to India travellers face new mandatory health declaration 

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If you’re travelling from the UAE to India, there’s a new travel requirement you shouldn’t miss.

India has introduced Air Suvidha 2.0, a mandatory online health declaration system for all international arrivals. The form must be completed within 24 hours before your flight and is required before passengers are allowed to board.

The new system was introduced by India’s civil aviation authorities as a precautionary measure in response to the ongoing Ebola outbreak.

What is Air Suvidha 2.0?

Air Suvidha 2.0 is an online self-declaration portal where travellers must provide their recent travel and health information before flying to India.

Passengers will be asked to submit details including:

  • Their travel history over the past 21 days
  • Any possible exposure to infectious diseases
  • Whether they are experiencing any related symptoms

Once the form is submitted, it is automatically shared with the Airport Health Organisation (APHO) under India’s Ministry of Health and Family Welfare.

Is the form mandatory?

Yes. All international passengers travelling to India are required to complete the Air Suvidha Self Declaration Form before boarding their flight.

Airlines may ask passengers to show proof that the form has been submitted before allowing them to travel.

Do you need a printed copy?

No. After submitting the form, travellers will receive a confirmation by email, which can simply be shown on a mobile phone upon arrival in India. There’s no need to carry a printed copy.

Completing the form in advance also helps speed up the arrival process by reducing paperwork at the airport.

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India

Waiting for Indian passport services in the UAE? Here’s the latest update

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Indian nationals in the UAE will have to wait a little longer for regular passport, visa and attestation services to resume.

The Embassy of India in Abu Dhabi and the Consulate General of India in Dubai have announced that they will continue offering only emergency consular services until July 1, extending the temporary suspension of routine services by an additional day.

In a post on the missions’ official X account, the embassy said emergency requests for passports, visas, attestation and other consular services will continue to be processed during the transition period.

Why the delay?

The extension comes as the Indian missions complete the handover of outsourced passport, visa and attestation services to Alhind Tours and Travel LLC, which is set to begin operations in the UAE from July 1.

Under the transition plan, previous service providers BLS International and SGIVS Global stopped accepting new applications after June 25, while regular appointments were suspended from June 26.

The missions said the extension is due to administrative reasons.

Need urgent assistance?

Applicants with emergency requirements can contact the Indian missions through:

The embassy said details about the resumption of normal services from July 2 onwards will be announced separately and advised applicants to follow its official social media channels for updates.

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