Passengers flying through Dubai’s Al Maktoum International Airport (DWC) can soon expect to clear immigration in seconds, thanks to a new AI-powered smart corridor that speeds up the process 10 times faster than traditional smart gates at Dubai International Airport (DXB).
The announcement was made during The Airport Show in Dubai, where officials showcased what has been dubbed “the airport of the future.” Dubai’s General Directorate of Residency and Foreigners Affairs (GDRFA) highlighted that the upcoming passenger experience at DWC will be fully automated, contactless, and tailored to different traveller needs, including special services for mothers, children, and elderly passengers.
In addition to smart immigration tunnels, travellers can look forward to a digitised journey from the moment they book their flights. Through a dedicated app, passengers can purchase tickets, shop duty-free, and even experience the airport in the metaverse before arriving.
Concierge robots to assist passengers
Once at the airport, autonomous robots will handle baggage drop-offs. Luggage will be weighed and collected from the vehicle by self-service bag-drop robots, while concierge robots greet and assist passengers. A smart traffic system will track vehicles heading to the airport, alerting airlines to incoming travellers.
Inside the terminal, immersive experiences and robotic assistance will continue. Passengers can enjoy cafes, lounges, shopping, and interactive zones for children, with delivery robots bringing purchased items directly to their lounge seats or boarding gates.
Home delivery of luggage
Instead of traditional conveyor belts, biometric-enabled kiosks will be used for baggage claim, and luggage delivery to one’s home will be available via autonomous vehicles.
The airport will feature eight smaller, interconnected terminals, which will be linked by underground trains and serviced by autonomous transport.