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Sber’s retail customer base grows by 10M with its 2021-2023 strategy

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As part of Investor Day, the Sber team reviewed the results of the company’s 2021-2023 Strategy and talked about its new Development Strategy to 2026. As a result of the 2021-2023 strategy, Sber’s retail customer base grew by 10 million to 108 million, while it picked up 500,000 new corporate clients to reach a total of 3.2 million. The team has provided resilience and innovative development by ensuring technological independence and achieving a breakthrough in AI transformation.

The financial goals of Strategy 2026 are return on equity >22% in each year of the Strategy, total capital adequacy ratio Н20.0 >13.3%, and dividend disbursements of 50% of the Sber Group’s net profit. Sber will spend the next 3 years preparing for the transition to a human-centric organization. This complex transformation will impact three key spheres technology with the focus on developing a new generation of AI, business model in all areas, and culture.

In its new strategy cycle, Sber has a special focus on shaping its long-term vision. Technology, above all artificial intelligence (AI), is becoming the key factor defining today’s world and the future. One of the key challenges is to place technology at the service of mankind. Sber’s business model is centred around people, their interests and aspirations. AI is becoming mankind’s personal assistant – expanding everyone’s capabilities and helping people to tap their potential. This represents a step by Sber towards human-centricity.

Taking part in the event were Herman Gref, CEO and Chairman of the Executive Board,  Kirill Tsarev, First Deputy Chairman of the Executive Board, Alexander Vedyakhin, First Deputy Chairman of the Executive Board, Andrey Belevtsev, Senior Vice President, СТО – Head of Technology Block, and Taras Skvortsov, Vice President, Head of Finance Block.

Herman Gref, CEO and Chairman of the Executive Board of Sberbank, said, “The consumer model in which the customer is viewed exclusively as a source of income will become a thing of the past. The task of the new business is to help the customer be flexible and adaptive in an unstable world. We need to create tools that will meet and surpass the customers’ expectations. We need to learn to treat each of our customers, every human being, as we would treat ourselves.”

“We want to become one of the first human-centric companies, one that will help people to tap their potential and survive amidst today’s overabundance of technology and information. Artificial intelligence can become a personal assistant to every human being – an assistant in analyzing and processing huge volumes of information, setting goals, and correctly prioritizing and organizing our lives, an assistant which will help to expand people’s capabilities and free them from routine activities,” Herman Gref added.

Alongside its long-term priorities, Sber will devote particular attention to developing and creating best customer experience, improving performance, providing reliable and safe services, and accelerated deployment of AI in every area of the business.

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Dubai Chambers launches one-stop digital platform to help businesses start, grow and expand

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Starting and growing a business in Dubai is set to become easier with the launch of Business in Dubai, a new digital platform by Dubai Chambers that brings together essential corporate services in one place.

Designed as a single gateway for companies, the platform connects businesses with trusted service providers, helping them access everything from financial solutions to technology, marketing and certification services without having to navigate multiple channels.

The initiative aims to simplify business operations while strengthening Dubai’s position as one of the world’s most competitive destinations for investment and entrepreneurship.

What does the platform offer?

The Business in Dubai platform currently provides 65 corporate services through seven accredited partners, offering companies a wide range of support as they establish or expand their operations in the emirate.

The services are grouped into four key categories:

  • Financial services
  • Marketing and business growth services
  • Technology services
  • Testing, inspection and certification services

The current network of partners includes ZENDATA Cybersecurity, FAST Ventures, Mamo, OCTA, SGS Gulf Limited, Vault, and Pemo.

Helping businesses grow

Dubai Chambers said the platform has been designed to save companies time and resources by bringing multiple business services under one digital roof.

Khalid AlJarwan, Executive Vice President of Commercial and Corporate Services at Dubai Chambers, said the initiative reflects the organisation’s commitment to creating an environment that supports business growth both locally and internationally.

He said the platform will strengthen Dubai’s investment ecosystem by making it easier for companies to access the services they need to scale their operations and contribute to the emirate’s long-term economic development.

Boost for the digital economy

Saeed Al Gergawi, Vice President of Dubai Chamber of Digital Economy, said the platform will particularly benefit businesses operating in the digital economy by simplifying access to trusted service providers.

He added that the initiative creates a more flexible and efficient business environment, enabling entrepreneurs and companies across different sectors to focus on growth rather than administrative processes.

A single digital gateway

By consolidating key business services onto one platform, Dubai Chambers aims to reduce the time and effort companies spend searching for service providers, allowing them to concentrate on innovation, expansion and day-to-day operations.

The launch forms part of Dubai’s wider efforts to strengthen its business ecosystem and reinforce its position as a leading global hub for trade, investment and entrepreneurship.

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What the new DIFC investment fund proposals mean for investors

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Dubai’s financial regulator is planning the biggest update to the Dubai International Financial Centre (DIFC) investment fund rules in more than a decade.

The Dubai Financial Services Authority (DFSA) has launched a public consultation on a wide-ranging package of reforms designed to modernise the DIFC’s investment fund framework, simplify regulations for fund managers and strengthen investor protection.

Here’s what you need to know.

Why is the DFSA changing the rules?

The DFSA says the investment fund industry has evolved significantly since the current framework was introduced in 2006.

The proposed reforms aim to:

  • Modernise regulations to reflect today’s investment market.
  • Reduce unnecessary compliance requirements.
  • Make it easier for fund managers to operate.
  • Maintain strong investor protection.
  • Align DIFC regulations with international best practices.

What are the proposed changes?

The consultation includes several key proposals:

More flexible rules for private investment funds

The DFSA plans to replace rigid classifications for specialist private funds with a more flexible framework that can better accommodate modern investment strategies.

Simpler licensing for fund managers

Investment managers may no longer need separate licences for certain activities, such as arranging investments or dealing on behalf of clients, as these would be covered under an existing asset management licence.

Updated rules for master-feeder funds

The regulator also wants to modernise regulations governing “master-feeder” fund structures to reflect current market practices better.

Removal of the external fund manager regime

The DFSA proposes removing the external fund manager framework as more firms are now seeking direct authorisation from the regulator.

More investment opportunities for employees

Employees could be given greater flexibility to invest in private funds managed by their own employers, either directly or through dedicated investment vehicles.

Technical improvements

The consultation also proposes several technical amendments to improve clarity and consistency within the Collective Investment Law.

Could tokenised investment funds become a reality?

The consultation also seeks industry feedback on regulating tokenised investment funds.

Tokenisation uses blockchain technology to represent ownership units digitally, potentially making investment funds more efficient and accessible.

At this stage, the DFSA is only gathering feedback and has not proposed formal regulations.

Will retail investors get access to more investment opportunities?

Another topic under discussion is the possible introduction of a long-term investment fund regime.

If developed in the future, it could allow retail investors to access certain long-term assets—such as infrastructure projects or private market investments- that are currently limited to professional investors.

No regulatory changes have been proposed yet; the regulator is first seeking industry views.

Who can provide feedback?

The consultation is open until September 7, 2026.

The DFSA is inviting comments from:

  • Fund managers
  • Asset managers
  • Fund administrators
  • Legal advisers
  • Auditors
  • Compliance professionals
  • Other participants in the DIFC investment funds industry

The proposals form part of Dubai’s wider efforts to strengthen its position as a leading regional hub for wealth and asset management while ensuring regulations remain modern, proportionate and investor-focused.

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Good news for businesses: Sharjah slashes fees and fines

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Businesses in Sharjah can now benefit from a range of temporary fee reductions after Sharjah Police unveiled a new package of incentives aimed at easing costs and supporting the emirate’s business community.

The measures, introduced in line with a decision by the Sharjah Executive Council, include 50% discounts on several security-related fees, along with reduced fines and lower training costs for companies.

What discounts are available?

Under the new initiative, eligible businesses will receive:

  • 50% off security permit renewal fees for commercial activities
  • 50% off security system subscription fees
  • 50% reduction on eligible violations and fines
  • 20% off mandatory training programme fees for companies

Sharjah Police said the initiative is designed to support commercial establishments, encourage business sustainability and further strengthen the emirate’s position as an attractive destination for investment.

How long will the discounts last?

The incentives will be available for three months from the date the decision comes into effect.

Businesses seeking more information about the discounts and eligibility can contact the Sharjah Police Call Centre on 901.

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