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SurveySparrow expands footprint in MENA region with regional office and State-of-the-art Data Center

SurveySparrow, has announced further expansion of its operations in the Middle East and North Africa (MENA) region by opening a state-of-the-art data center in the UAE and a regional office in Dubai Silicon Oasis. This strategic move underscores SurveySparrow’s commitment to serving clients with unparalleled, localized service in the buoyant MENA market.

The cutting-edge data center highlights SurveySparrow’s dedication to data security. The company firmly believes in ensuring that customer data remains safe and secure, a top priority in today’s digital landscape.

Shihab Muhammed, Founder and CEO of SurveySparrow said, “We are thrilled to embark on this new journey in the MENA market. This region is a dynamic hub of innovation, culture, and growth. Dubai is a gateway to the MENA and GCC region, which has some of the best global brands such as Emirates, and Etisalat and prominent banks like Mashreq. With our expertise in crafting highly engaging feedback surveys and delivering better completion rates, we look forward to helping businesses in the region connect with their audiences in meaningful ways.”

Aldrin Kenneth, an industry veteran with over two decades of experience in the GCC region, has joined SurveySparrow as the Director of the Middle East and Africa division. His expertise is expected to accelerate the company’s growth trajectory in this promising market.

Aldrin Kenneth, Director of Middle East and Africa, SurveySparrow said, “I’m determined to establish SurveySparrow as a leader in innovative customer experience solutions and the voice of customer segment in the GCC market. SurveySparrow’s commitment to creating engaging and conversational surveys resonates with my belief in the power of personalized interactions. I’m excited to contribute my expertise to provide a distinctive insight into customer expectations and challenges.”

SurveySparrow’s expansion plans in the MENA region include offering multilingual surveys with Arabic support to enable brands to communicate effectively in specific customer languages. The company’s capabilities cater to various industries, such as retail, hospitality, healthcare, and automobiles, among others. Some of the notable clients include Dubai Tourism, Neom, Shurooq, Majid Al Futtaim (MAF), and Eros Group. As a prominent thought leader in experience management, SurveySparrow will host a premium event titled RefineCX where eminent CX leaders will engage and share their industry expertise and future outlook on October 17, 2023, at Hotel Taj, Business Bay, Dubai.

SurveySparrow’s unique approach to surveys, with the help of a conversational UI, has reimagined the feedback collection process. Shihab Muhammed had earlier stated that the shift toward personalized communication inspired the creation of conversational surveys. This approach adds a human touch, enhances engagement, and boosts response rates, ultimately ensuring that customers feel heard.

The platform’s mobile-first design and customizable domain names for branding purposes have played a significant role in achieving higher completion rates and more effective feedback collection. SurveySparrow has consistently delivered response rates exceeding 40%, far surpassing the industry average of 15%, and sometimes even reaching an impressive 80-90%.

The platform’s key features include AI-generated surveys, an extensive library of over 900 survey templates, white-labeling options, WhatsApp integration for distribution and feedback collection, ticket management for issue resolution, and reputation management for cross-platform brand reviews. These help brands enhance customer experiences across every touch point.

SurveySparrow’s journey has been supported by a significant seed funding round of $1.4 million from Prime Venture Partners, which has accelerated its product and technology development. Shihab’s personal investment has further fueled its growth, leading to innovative solutions in the realm of experience management.

The experience management software market is poised for significant growth, with a projected worth of 52.54 billion USD by 2030 and a remarkable CAGR of 16.6%. SurveySparrow is a pioneer in this market, offering innovative solutions tailored to meet evolving business needs.

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Dubai completes first successful test flight of aerial taxi with Joby Aviation

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In a landmark move toward the future of urban mobility, Dubai has successfully conducted the region’s first test flight of the Joby Aerial Taxi, signalling a major step forward in launching full operations by next year.

The flight was carried out at a designated desert testing site through a collaboration between Dubai’s Roads and Transport Authority (RTA) and California-based Joby Aviation, a leading developer of all-electric, vertical take-off and landing (eVTOL) aircraft.

The announcement was made by Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence of the UAE, and Chairman of the Executive Council. Taking to X (formerly Twitter), Sheikh Hamdan described the milestone as a “major step” in Dubai’s journey to becoming a global leader in aerial transportation and eco-friendly innovation.

“Dubai has completed the region’s first test flight of the Joby Aerial Taxi,” Sheikh Hamdan posted. “Our nation’s skies have opened to new possibilities, and the best is yet to come.”

The future of flying taxis in Dubai

The Joby Aerial Taxi is an all-electric, low-noise aircraft capable of vertical take-off and landing, designed to dramatically cut commute times while reducing carbon emissions. The aircraft is a key part of Dubai’s wider plan to transform urban mobility, relieve road congestion, and boost sustainability through innovative technologies.

The aerial taxi service is expected to:

  • Slash intercity travel times
  • Improve air quality through electric propulsion
  • Integrate with Dubai’s smart city infrastructure
  • Enhance the quality of life for residents and visitors

A leap toward sustainable innovation

This test flight represents more than just a technological breakthrough, it underscores the UAE’s commitment to sustainability, innovation, and global leadership in advanced transport solutions.

The aerial taxi initiative aligns with the government’s 2030 smart mobility vision and complements other ambitious RTA projects focused on autonomous transport, AI integration, and clean energy adoption.

Full commercial operations of the Joby Aerial Taxi are expected to launch in 2026.

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Sharjah RTA announces month-long road closure on Al Zahra Street starting July 1

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The Sharjah Roads and Transport Authority (RTA) has announced a temporary road closure as part of Phase 1 of a major infrastructure upgrade in the emirate.

The affected stretch is Al Zahra Street, running from Sheikh Abdulkarim Al-Bakri Roundabout to Sheikh Abdullah bin Ali Al-Mahmoud Roundabout, located between the Butina and Al Nasseriya areas.

The closure will be in place from Tuesday, July 1, until Thursday, July 31, 2025.

The RTA is urging motorists to:

  • Plan ahead
  • Use alternative routes
  • Follow all posted detour signs and safety instructions

Drivers are encouraged to stay updated via official RTA channels to minimise disruption and ensure road safety throughout the project period.

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UAE shopping alert: Up to Dh200,000 in fines or jail if found promoting fake products online 

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UAE residents are being warned that advertising or selling fake products online isn’t just a shady practice, it’s a criminal offence punishable by hefty fines of up to Dh200,000 and jail time. According to legal expert Adnan Obaid Al Shaali, such acts fall under electronic fraud, as per Article 40 of the Federal Law No. 5 of 2012 on Cybercrimes.

Using fake social media accounts or websites to deceive buyers into purchasing non-existent or counterfeit goods could lead to serious legal consequences, not just minor commercial penalties.

Article 11 of the same law also covers the creation of fake websites or accounts falsely attributed to individuals or entities, carrying penalties of:

  • Imprisonment
  • A fine between Dh50,000 and Dh200,000, or both.

If the fake platform is used to defame the person or business it impersonates, the penalty increases to a minimum of two years in jail.

Bounced cheques: No longer criminal but still enforceable through courts

While bounced cheques are no longer a criminal offence in most cases, thanks to recent legal reforms in the UAE Commercial Transactions Law,  they remain legally enforceable through civil courts.

Here’s how cheque holders can recover their money:

Step 1:

Obtain an official bank notification or endorsement on the back of the cheque confirming “insufficient funds,” along with a certificate detailing the issuer’s account status.

Step 2:

Submit an Execution Request to the civil court, attaching:

  • The bounced cheque
  • The bank certificate
  • Proof of debt

Step 3:

The court will notify the debtor, who must settle the amount within 15 days of receiving the notice.

As a precaution, cheque holders can request the court to impose a travel ban on the debtor until the amount is paid.

However, a bounced cheque may still lead to criminal action if used in:

  • Fraudulent schemes
  • Forgery
  • Intentional balance withdrawal before the due date
  • Illegal instructions to banks to block payments

Real vs Replica vs Fake: What Every Shopper Should Know in Dubai

When shopping in Dubai, whether online or at bustling markets like the Gold Souk, it’s essential to understand the difference between real, replica, and fake products. Many store profiles, especially online sellers, label their goods as “first copy,” “second copy,” or “third copy”, terms that refer to how closely a product resembles the original.

Here’s how to tell them apart:

 Real (Original)

  • Manufactured by the official brand.
  • Highest quality and craftsmanship.
  • Sold only in authorised stores or official retail outlets.
  • Comes with genuine certification, warranty, and support.

 Replica (First/Second/Third Copy)

  • First Copy: High-quality imitation, closely resembles the original, often using similar materials.
  • Second/Third Copy: Lower-grade replicas with more noticeable differences in design and durability.
  • Replicas are not the same as fakes, some brands are aware of or even unofficially approve licensed replicas for a share of profit.
  • Typically half the price of the real product, but still far more expensive than outright fakes.

Fake (Knockoff)

  • Poor imitations made without permission.
  • Often bear a copied logo or name but lack accuracy, quality, or safety standards.
  • Materials used may be substandard or even harmful (e.g., unsafe chemicals in cosmetics or dangerous electronics).
  • May not function properly, and buyers have no recourse if anything goes wrong.

Common Tourist Mistakes in Dubai

Even savvy travellers can fall for scams. Here are some real-life examples to watch out for:

Stick to official stores: Always buy expensive or branded items, such as watches, electronics, or jewellery, from licensed shopping malls or official outlets, not market stalls or

At the Gold Souk: There are three types of gold, pure gold, not quite gold, and not gold. Unsuspecting tourists can be sold base metals as “22K gold” in less reputable shops.

Too-good-to-be-true gadgets: If someone offers you the latest iPhone for Dh800 on the street, run. It may have an Android OS, dual SIM, a micro USB port, and be worth just Dh150 elsewhwere.

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