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Dubai shoppers can soon file complaints against retailers via WhatsApp

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Starting next month, shoppers in Dubai can easily file complaints against retailers using WhatsApp. They can report issues directly to the Dubai Corporation for Consumer Protection and Fair Trade (DCCPFT). This will help ensure that complaints are handled quickly and efficiently.

AI-Powered Complaint System

Ahmad Ali Moosa, Director of the Consumer Protection Department at DCCPFT, explained that the system will use artificial intelligence to simplify the process. Consumers will need to:

Upload relevant documents
1. Answer a few questions about their purchase or dispute
2. Receive a resolution letter on official Dubai Department of Economy and Tourism (DET) letterhead

This letter will act as an official document, and retailers will be required to comply. If they refuse, penalties will be imposed.

Key Requirements for Filing Complaints

To ensure complaints are processed smoothly, consumers must provide:
1. Invoices and other proof of purchase
2. Contracts (if applicable)

Without these documents, complaints won’t be accepted.

Easier Access for Shoppers

Currently, consumers can report complaints via DET’s website or by calling 600545555. However, the new WhatsApp service will make the process more accessible and convenient for everyone.

The WhatsApp number for filing complaints will be the same as the DET call centre number, ensuring consistency for users.

Stay Safe from Scams

Ahmad also urged residents to verify the official DET website (consumerrights.ae) to avoid scams. The service is currently in the testing phase and will launch in early Q2.

(Source: KT)

With over 35 years of experience in journalism, copywriting, and PR, Michael Gomes is a seasoned media professional deeply rooted in the UAE’s print and digital landscape.

Education

Dubai Police Academy launches one-year master’s in cybersecurity

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Dubai Police Academy has unveiled a new master’s degree in cybersecurity, the first of its kind among police colleges in the Arab world. The one-year programme, which begins in December 2025, comes with tuition fees of Dh60,000 and is open to both UAE citizens and residents.

Dr Ebtsam Al Awadhi, Director of Graduate Studies at the academy, said the degree will cover four key areas: policies and management, digital forensics, digital infrastructure and security, and scientific research and publishing. Unlike traditional police academic programmes that usually take two to three years, this one is designed to be completed in a single year, requiring 30 credit hours across three semesters and a summer term.

Eligibility/Admission
Applicants must hold a bachelor’s degree in law, security sciences or a related field from a university recognised by the UAE Ministry of Higher Education, with a minimum GPA of 3.0. At least five years of professional experience in cybersecurity is required, alongside English proficiency (IELTS 5.5, TOEFL CBT 5.5, TOEFL IBT 550, or equivalent). Candidates must also pass an academic exam and a personal interview.

Industry-driven approach
Dr Saeed Al Rashdi, a cybersecurity expert, said the programme has been designed in line with market needs. “Practical training will take the largest share, supported by theoretical study, and industry specialists will deliver the teaching,” he explained.

Cybercrime expertise
Dubai Police has been at the forefront of tackling digital crime, with its Criminal Data Analysis Centre working alongside the CID to use AI and advanced systems for detecting criminal hotspots and predicting cyber threats. The force has successfully disrupted high-value cyber fraud operations, including tracking a gang behind a multi-billion-dirham scam.

Graduates of the new programme will be well-placed to support such missions, with strong prospects for roles in the cybersecurity sector, and potentially within Dubai Police’s own cybercrime units.

Registration is now open on the Dubai Police Academy website, with the first intake expected to include 15–20 students.

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Dubai Ruler renames Mohammed Bin Rashid Al Maktoum Charitable Establishment

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In his capacity as Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, has issued a new decree to rename the Mohammed Bin Rashid Al Maktoum Charity and Humanitarian Establishment.

The organisation will now be officially known as the Mohammed Bin Rashid Al Maktoum Charitable Establishment.

The foundation, first established in 1997, continues to run humanitarian and charitable initiatives in the UAE and abroad. Its work includes supporting education, health, culture, social welfare, religion, and relief efforts for communities affected by crises and disasters.

It also provides financial aid to families in need, supports patients with medical treatment, and offers assistance to students and educators.

The Establishment will remain under the supervision of Dubai’s Islamic Affairs and Charitable Activities Department and the Community Development Authority, ensuring compliance with local laws regulating charities and fundraising.

The decree took effect upon its publication in the Official Gazette.

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Companies

Dubai warns engineering firms over costly villa designs

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Dubai Municipality has issued warnings to several engineering consultancy offices after finding that they exaggerated structural designs for citizens’ villas.

According to officials, these inflated designs went against the Dubai Building Code and led to unnecessary construction costs for property owners, without any real engineering need.

The move is part of the Municipality’s efforts to regulate Dubai’s construction sector and protect residents from extra financial burdens. Consultancy offices across the emirate had already been reminded through circulars to strictly follow approved engineering standards.

Eng. Maryam Al Muhairi, CEO of the Buildings Regulation and Permits Agency, said:

“Compliance with the Dubai Building Code is not only a legal requirement but also a professional and ethical responsibility. The goal is to ensure safe, high-quality construction without forcing citizens to pay more than necessary.”

She added that Dubai Municipality will continue to monitor consultancy offices and contractors to prevent excessive use of building materials, including steel, and ensure construction remains efficient, safe, and cost-effective.

Repeat offenders could face disciplinary measures, including poor annual evaluations or even suspension. Earlier this year, two consultancy offices were banned from licensing new projects for six months due to violations.

By cracking down on such practices, Dubai Municipality says it aims to strengthen the emirate’s construction sector, cut waste, and support sustainable urban growth.

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