The Federal Authority for Identity, Citizenship, Customs & Port Security (ICP) has sounded the alarm on unauthorised online visa and residency service providers, urging all UAE citizens, residents, and prospective visitors to avoid falling victim to fake agents and misleading adverts.
In an official statement, the ICP warned the public against unauthorised offices and social media accounts that promote fast-track visa and residency services, stressing that these entities are not legally approved and are operating outside official regulations.
“The Authority has not granted any special privileges to any office or company claiming to provide expedited services,” the statement said.
The Red Flags
- Social media ads promising faster processing with fewer documents
- Websites requesting payment upfront for ‘VIP’ or ‘fast’ visa services
- Agents claiming to have inside connections at ICP
These operators are misleading customers and charging excessive fees without any legal basis, the ICP added. Such deceptive tactics not only exploit users but also create national security risks and harm the reputation of government institutions.
Use Only These Official Channels:
To access ICP services safely, customers are urged to use:
- The official ICP website
- The ICP smart application
- Government-authorised service centres
- Approved typing offices across the UAE
These channels provide simplified, user-friendly, and transparent procedures for all services, including visa applications, residency permits, and Emirates ID requests.
Crackdown Underway
The Authority confirmed it is actively monitoring suspicious websites and accounts and is preparing to launch legal action in coordination with the UAE’s relevant authorities. This move aims to shut down black-market networks, safeguard customers, and restore trust in public services. “We urge all users to exercise caution, avoid third-party shortcuts, and rely on official sources to ensure fairness, safety, and compliance,” the ICP stated.