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From accommodation, rebooking to hot meals: How the UAE is caring for stranded travellers during flight disruptions

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Thousands of international visitors affected by temporary airspace closures in the UAE are receiving coordinated support from authorities, airlines and hotels as the country prioritises safety and passenger welfare.

While flight operations remain suspended due to regional developments, UAE authorities have activated contingency plans to ensure travellers are accommodated, informed and assisted during the disruption.

The General Civil Aviation Authority (GCAA) confirmed that passenger safety remains the highest priority, with close coordination between airports, airlines and government entities to manage the evolving situation.

Accommodation and hospitality support 

In a move welcomed by visitors, authorities confirmed that the UAE is covering hosting and accommodation costs for affected transit passengers.

Over 20,000 travellers have already been assisted through integrated response measures, including:

  • Temporary accommodation
  • Meals and refreshments
  • Rebooking coordination
  • Rerouting support where possible

Hotels in Dubai and Abu Dhabi have been directed to extend stays for guests unable to depart due to the temporary closures. Establishments have been instructed to prioritise guest welfare and ensure visitors are not asked to vacate rooms under exceptional circumstances.

The Department of Culture and Tourism, Abu Dhabi, has issued a circular to hotels requesting that guests unable to depart due to circumstances beyond their control be allowed to extend their stay, with the cost of the extension covered by DCT Abu Dhabi.

Airlines offer flexible travel options

Major UAE carriers, including Emirates, Etihad Airways, flydubai and Air Arabia, have introduced flexible rebooking and refund policies to support affected passengers.

International airlines such as Air India, Air India Express, and IndiGo have also adjusted schedules and offered flexibility.

Travellers are being encouraged to monitor official airline websites and mobile apps for real-time updates.

Tourism and public services operating normally

Despite air travel disruptions, daily life across the UAE continues as normal.

Malls, beaches, theme parks and cultural attractions remain open and operational. Public services are functioning smoothly, and standard safety protocols remain in place.

Authorities have reassured residents and visitors that the situation is being closely monitored and managed with a strong focus on safety and stability.

Clear guidance and communication

Government entities, including the UAE Ministry of Interior and the General Civil Aviation Authority, are providing regular updates through official channels to ensure accurate information reaches the public.

Passengers have been advised not to proceed to airports without confirming their flight status, as airlines continue to communicate directly with affected travellers.

Coordinated response

Officials described the response as a whole-of-government effort aimed at minimising inconvenience while maintaining the highest safety standards.

While the situation remains dynamic and dependent on regional developments, authorities have reiterated their commitment to restoring normal operations as soon as conditions permit.

For now, stranded tourists are being supported through structured contingency plans,  underscoring the UAE’s emphasis on preparedness, coordination and visitor welfare.

(Photo courtesy: Abu Dhabi News)









With over 35 years of experience in journalism, copywriting, and PR, Michael Gomes is a seasoned media professional deeply rooted in the UAE’s print and digital landscape.

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Pakistan passport services in UAE likely to resume on May 4

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The Consulate General of Pakistan in Dubai indicated that passport services, disrupted due to technical issues, are expected to resume on Monday, May 4.

The suspension, announced earlier this week by Pakistan’s missions in Abu Dhabi and Riyadh, stems from a major technical glitch that affected systems across multiple countries. Officials confirmed that all in-person processing would remain halted until further notice.

Roughly 800 to 1,000 expats rely on the consulate and embassy every day. That’s a huge volume, and delays have hit people needing passport renewals, visa processing, and residency-related paperwork. For several residents, it has directly affected their travel plans, legal status, and employment.

To ease the impact, missions have advised Pakistani citizens to use the online passport application system for renewals and new requests where possible. Those unable to access digital services are asked to wait for further guidance until operations are restored.

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Crime

Dubai Police issue urgent warning: Secure your devices now

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Dubai Police have issued a fresh reminder to residents to strengthen the security of home surveillance systems and internet-connected devices, warning that weak settings can leave users vulnerable to hacking, privacy breaches, and even cyber extortion.

The alert comes as part of ongoing awareness campaigns led by the General Department of Criminal Investigation, represented by the Cybercrime and Electronic Crime Department. Authorities noted that many cyberattacks exploit devices with default or weak configurations, making them easy targets.

Residents are advised to take simple but vital steps:

  • •Change default passwords immediately after activating any device.
  • •Use strong, complex passwords with letters, numbers, and symbols.
  • •Regularly update operating systems and apps to patch security gaps.
  • •Avoid sharing personal details or passwords with unverified sources.
  • •Switch off surveillance systems when not in use, especially in private spaces.
  • •Stay alert to suspicious links or apps from unreliable platforms.

Dubai Police emphasised that awareness remains the first line of defence against cybercrime. To support the public, residents can access advice through the e-Crime Hub and report incidents via official channels or by calling 901 for non-emergency cases.

Authorities reiterated that community cooperation is key to reducing cybercrime and protecting individuals, families, and property in the digital age.

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Dh400 fine for jaywalking in Dubai: What residents must know

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Pedestrians in Dubai are being urged to follow road safety rules, as Dubai Police warns that crossing from non-designated areas remains a leading cause of run-over accidents.

Officials say that despite the availability of pedestrian bridges and safe crossings across major roads, some individuals continue to take risks, especially on high-speed routes where drivers may not be able to stop in time.

The warning follows a recent incident where a pedestrian was injured after attempting to cross from an unsafe location in the city. The individual sustained minor injuries.

According to Brigadier Jumaa Salem Bin Suwaidan, pedestrians who ignore crossing rules not only risk their own safety but also endanger drivers and other road users.

Under UAE traffic laws, crossing outside designated areas or ignoring signals can result in a Dh400 fine, reinforcing the importance of using marked crossings and following traffic lights.

Residents have been urged to use designated crossings and stay alert, particularly on busy roads. With increasing traffic and high vehicle speeds in many areas, even a short shortcut can carry serious risks.

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