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From accommodation, rebooking to hot meals: How the UAE is caring for stranded travellers during flight disruptions

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Thousands of international visitors affected by temporary airspace closures in the UAE are receiving coordinated support from authorities, airlines and hotels as the country prioritises safety and passenger welfare.

While flight operations remain suspended due to regional developments, UAE authorities have activated contingency plans to ensure travellers are accommodated, informed and assisted during the disruption.

The General Civil Aviation Authority (GCAA) confirmed that passenger safety remains the highest priority, with close coordination between airports, airlines and government entities to manage the evolving situation.

Accommodation and hospitality support 

In a move welcomed by visitors, authorities confirmed that the UAE is covering hosting and accommodation costs for affected transit passengers.

Over 20,000 travellers have already been assisted through integrated response measures, including:

  • Temporary accommodation
  • Meals and refreshments
  • Rebooking coordination
  • Rerouting support where possible

Hotels in Dubai and Abu Dhabi have been directed to extend stays for guests unable to depart due to the temporary closures. Establishments have been instructed to prioritise guest welfare and ensure visitors are not asked to vacate rooms under exceptional circumstances.

The Department of Culture and Tourism, Abu Dhabi, has issued a circular to hotels requesting that guests unable to depart due to circumstances beyond their control be allowed to extend their stay, with the cost of the extension covered by DCT Abu Dhabi.

Airlines offer flexible travel options

Major UAE carriers, including Emirates, Etihad Airways, flydubai and Air Arabia, have introduced flexible rebooking and refund policies to support affected passengers.

International airlines such as Air India, Air India Express, and IndiGo have also adjusted schedules and offered flexibility.

Travellers are being encouraged to monitor official airline websites and mobile apps for real-time updates.

Tourism and public services operating normally

Despite air travel disruptions, daily life across the UAE continues as normal.

Malls, beaches, theme parks and cultural attractions remain open and operational. Public services are functioning smoothly, and standard safety protocols remain in place.

Authorities have reassured residents and visitors that the situation is being closely monitored and managed with a strong focus on safety and stability.

Clear guidance and communication

Government entities, including the UAE Ministry of Interior and the General Civil Aviation Authority, are providing regular updates through official channels to ensure accurate information reaches the public.

Passengers have been advised not to proceed to airports without confirming their flight status, as airlines continue to communicate directly with affected travellers.

Coordinated response

Officials described the response as a whole-of-government effort aimed at minimising inconvenience while maintaining the highest safety standards.

While the situation remains dynamic and dependent on regional developments, authorities have reiterated their commitment to restoring normal operations as soon as conditions permit.

For now, stranded tourists are being supported through structured contingency plans,  underscoring the UAE’s emphasis on preparedness, coordination and visitor welfare.

(Photo courtesy: Abu Dhabi News)









With over 35 years of experience in journalism, copywriting, and PR, Michael Gomes is a seasoned media professional deeply rooted in the UAE’s print and digital landscape.

India

New Indian passport centres open across UAE under Al Hind

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Hundreds of Indian nationals visited the UAE’s newly launched Indian Consular Application Centres (ICACs) on Wednesday as the new network officially began operations, marking a major overhaul of Indian passport and consular services in the country.

The centres, operated by Al Hind Tours & Travels, have taken over passport, visa, attestation and other consular application services previously handled at the Indian Embassy in Abu Dhabi and the Consulate General of India in Dubai.

A total of 16 ICAC centres are now operational across the UAE, making it easier for Indian residents to access consular services closer to home.

Speaking at the opening of the flagship centre at UW Mall in Bur Dubai, Mohammed Haris, Chairman and Founder of Al Group of Companies, said demand was high from the moment bookings opened.

Largest centre in Bur Dubai

The Bur Dubai branch is the largest Indian Consular Application Centre in the UAE, featuring 70 service counters with the capacity to serve around 600 applicants a day. The second-largest facility is located in Dubai Investment Park.

Once all 16 centres are fully operational, the network is expected to process up to 8,000 applications daily. Around 350 employees have been recruited to manage operations across the country.

Dh19 service fee

Applicants will pay a Dh19 service charge in addition to the applicable Government of India fee.

The charge includes several services that were previously paid for separately, including passport photographs, photocopying, printing and form-filling assistance.

Al Hind confirmed there are no premium service options, with all applicants receiving the same level of service.

Faster application process

Officials said most applications can be completed in around 30 minutes, provided applicants arrive with the required documents.

Appointments can be booked through the new online portal, with fresh slots released twice daily at 9am and 9pm.

Services available

The new centres offer a full range of Indian consular services, including:

  • Passport applications and renewals
  • Visa services
  • Document attestation
  • OCI (Overseas Citizen of India) services
  • Other consular applications

With the launch of the ICAC network, applicants will no longer need to visit the Indian Embassy in Abu Dhabi or the Indian Consulate in Dubai to submit most routine consular applications.

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New firefighting motorcycle to help Sharjah respond faster to fires

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Sharjah has introduced a new firefighting motorcycle to help emergency crews reach fire incidents faster, particularly in areas affected by heavy traffic.

The Sharjah Civil Defence Authority said the specially equipped motorcycle will enable firefighters to carry out initial firefighting operations while larger fire engines are on their way, helping reduce response times during critical emergencies.

The new vehicle is expected to be especially useful during the summer months, when soaring temperatures increase the risk of fires linked to overloaded electrical systems, air-conditioning units and the handling of hazardous materials.

To mark the launch, the authority released a short video showcasing the firefighting motorcycle and its role in improving emergency response across the emirate.

The announcement comes as the General Directorate of Prevention and Protection continues inspections of fire alarm systems, firefighting equipment and safety installations across Sharjah. Recent field inspections were carried out to ensure suppliers comply with approved technical standards and fire safety regulations.

Sharjah has also been investing in long-term fire prevention measures. The emirate is exploring the use of artificial intelligence (AI) to improve building safety and strengthen fire resilience.

In addition, Sharjah Municipality is continuing its Dh100 million fire safety programme to replace building facades with fire-resistant materials. Five buildings have already been upgraded, with plans to complete similar improvements on a total of 40 buildings.

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Invite friends to Dubai and you could get over Dh3,000 in free rewards

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Thinking of convincing your family or friends to visit Dubai?

Now you have an extra incentive.

The Dubai Department of Economy and Tourism (DET) has launched A Dubai Invite, a new programme that rewards UAE residents and citizens for inviting loved ones from overseas to visit the emirate.

If your guests arrive in Dubai between July 20 and October 31, you could unlock more than Dh3,000 worth of rewards, including hotel stays, dining vouchers, attraction tickets and exclusive lifestyle offers.

How to claim the rewards

Getting started is simple.

Before your guest travels, register their details through the A Dubai Invite online nomination form.

Once they arrive in Dubai, their entry is verified automatically, so there’s no extra paperwork or check-in required.

Within 72 hours, you’ll receive an email with details of your reward package and instructions on how to redeem it.

Who’s eligible?

You can take part if you:

  • Are a UAE resident or citizen aged 18 or above
  • Have a valid Emirates ID
  • Invite friends or family who live outside the UAE
  • Register their visit before they arrive

Visitors must enter Dubai between July 20 and October 31, whether by air, land or sea.

The programme doesn’t include visas, so visitors must arrange their own travel documents if required.

What’s included?

Each successful nomination unlocks a reward package worth more than Dh3,000.

Offers cover:

  • Hotel stays
  • Restaurants
  • Tourist attractions
  • Lifestyle experiences

Participating brands include Careem, Hala, W Dubai Mina Seyahi, The Westin Dubai Mina Seyahi, Le Méridien Mina Seyahi Beach Resort & Waterpark, Meliá Desert Palm, and IHG Hotels & Resorts.

A few rules to remember

There are a few conditions before you start sending invites:

  • You can nominate up to five visitors per submission.
  • Each resident can receive up to three reward packages during the campaign.
  • Each visitor can only be nominated once. If someone has already registered them, another nomination won’t qualify.

The rewards will be available until December 31, 2026, unless stated otherwise.

If you’ve been waiting for the perfect excuse to bring friends and family to Dubai, this could be it, and you’ll be rewarded for it too.

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