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Dubai announces new law for outsourcing government services

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    In his capacity as the Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, has issued Law No. (5) of 2026 regulating the outsourcing of government services in Dubai.

    The new law aims to enhance the efficiency and quality of government services while making them more accessible to customers. It also seeks to strengthen collaboration between the public and private sectors, support Dubai’s strategic goals, and create more private-sector job opportunities for UAE nationals.

    What the new law says

    Under the law, outsourcing allows a contracted company to provide some or all government services on behalf of a government entity, based on agreed terms and conditions. The regulation aligns with global best practices to ensure transparency, efficiency, and improved service delivery.

    The law outlines the role of the Department of Finance in overseeing government service outsourcing, including setting the rules, procedures, and compliance requirements for such arrangements. Contractors must be licensed private for-profit or non-profit organisations authorised to operate in Dubai.

    Who is allowed to engage contractors?

    Government entities are allowed to engage multiple contractors for the same service, ensuring fair competition. Exclusive contracts are only permitted if a contractor is the sole bidder.

    The legislation also defines the contents and duration of outsourcing contracts, rules for termination, and protections for contractor assets. It includes provisions on violations and penalties, and allows contractors to assist in collecting fines related to service users who breach applicable regulations.

    However, contractors whose employees are granted judicial enforcement authority are prohibited from imposing fines or administrative penalties beyond those specified in the government entity’s regulations.

    Who will monitor performance?

    Government entities must also monitor and evaluate contractor performance regularly, using performance indicators aligned with their strategic objectives.

    In addition, contractors are required to employ at least one UAE national for every non-national employee, with salaries and incentives determined according to applicable regulations and contract terms.

    The law states that Law No. (12) of 2020 on Contracts and Warehouse Management in the Dubai Government will apply to contractor selection procedures and any matters not addressed in outsourcing contracts.

    Government entities and contractors have three years to align their operations with the provisions of the new law, which comes into force upon publication in the Official Gazette.


    With over 35 years of experience in journalism, copywriting, and PR, Michael Gomes is a seasoned media professional deeply rooted in the UAE’s print and digital landscape.

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    Want a free taxi ride in Dubai? Here’s how to book the new autonomous cab

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    Dubai residents can now experience the future of transport with free autonomous taxi rides in parts of Jumeirah and Umm Suqeim.

    The Roads and Transport Authority (RTA) has started public operations of its driverless taxi service in partnership with Apollo Go and autonomous driving technology company WeRide.

    Passengers can book the vehicles through the Uber or Apollo Go mobile apps at no cost during the current trial phase.

    Announcing the launch on social media, the RTA said: “Your next ride could be autonomous, and it’s currently free.”

    The rollout follows the introduction of Dubai’s commercial autonomous taxi programme earlier this year, which began with a fleet of 100 driverless vehicles. The fleet is expected to expand gradually as demand grows.

    The initiative forms part of the Dubai Self-Driving Transport Strategy, which aims to increase the adoption of autonomous transport and reinforce the emirate’s position as a global leader in smart mobility.

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    Sharjah new ticketless parking rules: How to avoid fines in Aljada

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    Drivers visiting Sharjah’s Aljada will now pay for parking in selected areas after a new smart parking system went live on July 15.

    Launched by Parkin in partnership with Arada, the system uses Automatic Number Plate Recognition (ANPR) technology, allowing motorists to enter and exit without tickets or barriers. Parking fees are paid digitally through Parkin’s payment channels.

    Where is paid parking available?

    The new system covers selected parking locations across Aljada, including:

    • On-street parking along East Boulevard
    • Designated off-street parking lots
    • Retail parking at The Boulevard, Tiraz, and Misk

    How much does parking cost?

    Parking charges vary depending on where you park:

    East Boulevard (On-street parking)

    • Dh6.30 per hour (including VAT)
    • Operates 24 hours a day

    Off-street parking

    • Dh4.20 per hour (including VAT)
    • Charged from 8am to midnight

    Retail parking

    Visitors parking at The Boulevard, Tiraz and Misk receive:

    • First two hours free
    • Dh10 per hour after the free period

    What about residents?

    Residents will continue using their allocated parking spaces, while any additional parking will be charged under the new tariff. Seasonal subscriptions will also be available for eligible parking areas.

    The rollout marks Parkin’s first operation in Sharjah, expanding beyond Dubai as the company grows its smart parking network.

    The ticketless system is designed to improve parking availability and traffic flow across Aljada, one of Sharjah’s fastest-growing mixed-use destinations, which attracts residents, students, workers and visitors throughout the day.

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    Visiting Dubai’s City Walk? Here’s What you need to know about the new ticketless parking

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    If you’ve ever fumbled for a parking ticket while leaving City Walk or queued at a payment machine, those days are over.

    Dubai’s popular lifestyle destination has rolled out a barrierless, ticketless parking system, allowing motorists to drive in and out without collecting a ticket or stopping to pay before exiting.

    The new system, introduced by Parkin, uses automatic number plate recognition technology to record when vehicles enter and leave the parking facility, making the entire process faster and more convenient.

    How the new parking system works

    Instead of paper tickets and exit barriers, cameras identify your vehicle when you enter and exit City Walk.

    Parking fees are calculated automatically based on the length of your stay.

    If you have a Parkin account, the fee is deducted automatically. Visitors without an account, or those with insufficient balance, will receive a payment link to complete the transaction digitally.

    The move is part of Dubai’s wider shift towards smart mobility and cashless services.

    Parking charges at City Walk

    Visitors can still enjoy one hour of free parking at City Walk.

    After the complimentary period, parking is charged at:

    • Dh5 per hour, or part of an hour.

    For visitors heading to The Boulevard, a different tariff applies.

    The first 30 minutes are free, after which parking costs Dh20 per hour. According to City Walk, these charges are automatically deducted through the visitor’s Salik account.

    How to get free parking

    Visitors spending Dh50 or more at participating outlets can receive up to three hours of complimentary parking.

    To claim the benefit, shoppers and diners must validate their parking at the participating retailer before leaving.

    Parking validation is also available for eligible visitors at attractions including Roxy Cinemas, The Green Planet and selected participating outlets.

    Part of a growing smart parking network

    City Walk is the latest destination to embrace ticketless parking as Dubai continues expanding digital payment solutions across the city.

    Earlier, Parkin announced a five-year agreement with Al Ghurair Centre to introduce a similar smart parking system.

    Under that arrangement, visitors receive three hours of complimentary parking before charges apply from Monday to Saturday, while parking remains free on Sundays and public holidays.

    With barrierless parking now becoming more common across Dubai, motorists can expect quicker entry and exit, fewer queues and a smoother parking experience, without the hassle of paper tickets.

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