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RTA reopens revamped Umm Ramool and Al Barsha smart Customer Happiness Centres 

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Dubai’s Roads and Transport Authority (RTA) has reopened its Customer Happiness Centres in Umm Ramool and Al Barsha after a major revamp, transforming them into hybrid smart hubs designed to make services faster, more seamless, and more customer-friendly.

The new-look centres now combine fully automated self-service kiosks with dedicated service advisors for different customer groups, allowing visitors to complete transactions quickly while still having the option of personal assistance.

The upgrade is part of RTA’s wider push to expand digital service adoption in line with the UAE Digital Government Strategy and Dubai’s “Services 360” vision, which aims to position the emirate as the world’s smartest city.

What’s new for residents?

  • More services under one roof: Umm Ramool and Al Barsha now offer 97 services, up from 72 previously.
  • Faster processing: Smarter systems mean quicker and more accurate transactions.
  • 24/7 access: Umm Ramool centre operates round the clock, serving over 1,350 customers a month outside normal hours.
  • Higher capacity: Customer numbers have already grown by 25% this year, and transactions are expected to exceed 100,000 by the end of 2025.
  • Better design: Interiors inspired by nature create a calming atmosphere, while sustainable architectural concepts make the centres greener and more efficient.

The revamped centres also integrate kiosks, smart applications, and digital platforms, giving customers multiple options to complete their services.

With over 35 years of experience in journalism, copywriting, and PR, Michael Gomes is a seasoned media professional deeply rooted in the UAE’s print and digital landscape.

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New Dubai bridge linking Emirates Road to Al Qudra Road now open

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Motorists can now use a new bridge connecting Emirates Road to Al Qudra Road, as Dubai’s Roads and Transport Authority (RTA) continues work to improve traffic movement along the corridor.

The newly opened bridge provides a direct connection for vehicles travelling from Emirates Road towards Al Qudra Road, helping improve access to the surrounding areas and ease traffic movement.

The opening is part of ongoing enhancement works on Al Qudra Road aimed at improving the efficiency of Dubai’s road network and supporting growing traffic demand.

The RTA said the latest improvement is expected to help reduce congestion and provide smoother, more efficient journeys for motorists.

Further road development works along the Al Qudra corridor are continuing as part of Dubai’s wider efforts to strengthen connectivity and keep pace with the emirate’s urban expansion.


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UAE motorists warned of road closures in Abu Dhabi, Sharjah this week

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Motorists in Abu Dhabi and Sharjah should plan this week, with authorities announcing temporary road closures for maintenance and infrastructure works.

Abu Dhabi: E22 to close overnight

Abu Dhabi Mobility will close the E22 Abu Dhabi–Al Ain Road towards Abu Dhabi on the nights of August 19, 20 and 21.

The closure will be in effect from midnight until 6am each night.

Drivers are advised to plan their journeys around the overnight closure and follow traffic signs and approved diversions in the affected area.

Sharjah: Three-day road closure

Meanwhile, Sharjah Roads and Transport Authority has announced a three-day closure on a section of road running from Sheikh Mohammed bin Sultan Bu Alian Square to Saeed bin Obaid Al-Jarwan Square, on the Al-Jazat side.

The closure will run from Wednesday to Friday as authorities carry out road maintenance and infrastructure development works.

Motorists have been advised to use approved alternative routes, follow diversion signs and comply with traffic safety instructions.

Drivers travelling through either emirate are encouraged to allow extra time for their journeys and check road conditions before setting out.


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Dubai traffic update: RTA just cut peak-hour travel times on Al Marabea Street by 30%

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Motorists using Al Marabea’ Street in Al Quoz can expect smoother journeys after Dubai’s Roads and Transport Authority (RTA) completed a series of road upgrades aimed at easing congestion and improving traffic flow.

The project covered a 1.1-km stretch between the Al Khail Road exit and Al Asayel Street, increasing road capacity by 30% and cutting journey times by up to 30% during peak hours.

The improvements are part of RTA’s wider programme to expand Dubai’s road network and respond to rising traffic linked to the emirate’s rapid urban growth.

Congestion cut by 50%

As part of the works, an intersection was expanded with an additional lane for vehicles travelling from Al Marabea’ Street towards Street 16A.

The extra lane has reduced congestion and vehicle queues at the intersection by 50%, according to the RTA.

New modern lighting poles have also been installed to improve visibility and road safety, particularly at night.

More upgrades coming

RTA is continuing work on Al Marabea’ Street, with a new service road and continuous pedestrian walkway planned to serve the neighbouring industrial area.

The ongoing project also includes a new access point at the beginning of the Al Khail Road exit towards Al Marabea’ Street, designed to improve access and safety.

The remaining works are expected to be completed by the end of August 2026.

Al Marabea’ Street is an important route through Al Quoz, connecting Al Khail Road and Al Asayel Street while providing access to industrial, commercial and residential areas. The corridor also serves traffic travelling to and from Al Quoz, Al Meydan, Business Bay and Downtown Dubai.


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