Etihad Rail has warned passengers that travelling without a valid ticket or misusing discounted fares could result in a Dh200 fine, denial of service and possible legal action.
Under the company’s Passenger Charter, travellers must have a valid ticket before boarding an Etihad Rail train or bus. A ticket is valid only when it carries the correct passenger name, date and travel time, and has not already been used.
What can lead to a Dh200 fine?
Etihad Rail lists four key violations that can attract a Dh200 penalty:
- Travelling without a valid ticket, including using a ticket issued in someone else’s name.
- Deliberately avoiding payment of the correct fare.
- Using a discounted or category-specific ticket without being eligible.
- Forging, altering or fraudulently obtaining a ticket.
Invalid or fraudulent tickets may be confiscated by authorised staff, with no compensation payable for confiscated tickets.
Passengers found without a valid ticket may also have to purchase a Flexible ticket at the applicable fare for their journey.
Ticket checks can happen throughout the journey
Passengers must carry their ticket and valid identification and produce them when requested by Etihad Rail staff or authorised personnel.
Checks can take place at departure stations, during the journey, at intermediate stations and when passengers leave the platform at their destination.
Travellers using electronic tickets are responsible for ensuring their phones have enough battery to display the ticket when required.
Passengers must also travel in the coach and seat shown on their ticket, unless instructed otherwise by Etihad Rail.
Repeat offenders could face travel bans
Etihad Rail said repeated or serious violations could lead to passengers being refused travel, required to end their journey or barred from using its services for a specified or indefinite period.
The company may also refer cases to the relevant authorities, including the Public Prosecution. Additional penalties, including imprisonment where provided by law, may apply.
Passengers denied travel or service because of a violation may not be entitled to a refund or compensation.
Etihad Rail also prohibits buying tickets from unauthorised sources, altering tickets to defraud the company, or transferring unused or partially used tickets where the ticket conditions do not allow it.