Connect with us

News

Dewa achieves highest score worldwide in customer experience

Published

on

Spread the love

Dubai Electricity and Water Authority (Dewa) has achieved the first global position scoring 100 per cent in implementing the requirements of the International Customer Experience Standard (ICXS2019).

The evaluation process included the preventive measures implemented by Dewa for the safety of its employees and customers during the Covid-19 pandemic.

The specialised team from the British Standards Institute (BSI) officially revealed Dewa maintains the category of ‘Internationally Distinguished Services’. The auditing process included virtual visits and tours as well as the direct broadcast of the centres that were evaluated using the latest technologies and communication mechanisms.

Saeed Mohammed Al Tayer, MD & CEO of Dewa, said, “Achieving the first global position in implementing the requirements of the International Customer Experience Standard for the third consecutive year reflects our commitment to Dewa’s Customer Happiness Charter, launched in 2015, and keenness to promote continuous innovation-driven improvement.

“We seek to enhance our competitiveness and have developed work mechanisms for assessing customer happiness in a live, direct and continuous manner. This is within an integrated framework for continuous improvement that incorporates strong evaluation and follow-up mechanisms. All this has enabled Dewa to set new global benchmarks in customer and stakeholder happiness,” added Al Tayer.

Waleed bin Salman, executive vice president of business development and excellence at Dewa, noted that Dewa obtains best global practices to design and implement innovative development initiatives and projects for excellence and its global position. Dewa has become an international benchmark in developing and implementing the highest excellence standards across all its activities and operations.

He added that this achievement reflects the importance Dewa attaches to its customers, their happiness, and upgrading its services to international levels. This is also a result of the top management’s support to provide a stimulating work environment to support the development of services and delivery channels to reach the highest happiness levels for its customers.

Dewa provides all its services on several digital channels. It has recently started providing its smart services on Amazon Alexa in Arabic, becoming the first government utility in the world to do this. Smart adoption of Dewa’s services reached 98.89 per cent in the fourth quarter of 2021.

News

Dubai drivers warned: Parkin flags scam messages pretending to be from the company

Published

on

Spread the love


Dubai motorists are being urged to stay alert after Parkin warned customers about fraudsters posing as the company.

In a message shared on social media, Parkin said official communications are only sent from the short code 7275, and any messages or links claiming to be from the company outside of this should be treated with caution.

The parking operator advised customers not to engage with suspicious messages or click on unverified links, stressing that confirmation should always be done through the official Parkin app or parkin.ae.

Parkin manages around 207,000 paid parking spaces across Dubai, offering a fully digitised parking experience with multiple digital payment options and smart parking systems. The company recently upgraded its app to integrate multiple permit services into one platform, making it easier for users to manage parking access.

Looking ahead, Parkin is set to introduce paid parking in International City next month, further expanding its services across the emirate.

The company also reminded motorists that certain groups remain exempt from parking fees, including Emirati residents, senior Emiratis, and People of Determination.




Continue Reading

News

UAE parents take note: Nestle S26 AR Infant Formula recalled in country

Published

on

Spread the love

Parents across the UAE are being advised to check their baby formula after the Emirates Drug Establishment (EDE) confirmed that Nestle S26 AR has now been added to a voluntary and precautionary recall.

The product is intended for use only under medical supervision, and the recall applies to specific batches after traces of the bacterium Bacillus cereus were detected in a production input. While no widespread illness has been reported, the move is part of proactive steps to protect public health.

Affected batch numbers

  • 5185080661
  • 5271080661
  • 5125080661

According to the EDE, Bacillus cereus can produce a toxin that may cause gastrointestinal symptoms, including nausea, vomiting and abdominal pain, particularly in vulnerable groups such as infants.

Working closely with Nestlé, authorities have already secured affected batches from distributor warehouses, with ongoing efforts to remove any remaining products from retail shelves and e-commerce platforms nationwide.

To make things easier for parents, Nestle MENA has launched digital tools allowing consumers in the UAE to:

  • Check whether their product is affected
  • Request a refund or replacement quickly and easily

The EDE urged consumers to rely on official sources for updates and reassured the public that the recall is precautionary and aligned with national safety protocols.

Parents with concerns are advised to stop using affected products immediately and follow Nestlé’s official guidance.



Continue Reading

News

Sheikh Hamdan calls on UAE residents to unite for national anthem on Day of Resolve

Published

on

Spread the love

Dubai Crown Prince Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum has called on everyone across the UAE to come together on Saturday, January 17, by tuning in to the national media channels for a broadcast of the UAE national anthem at 11am.

Taking to social media ahead of the Day of Resolve, Sheikh Hamdan urged residents to reflect on the values that continue to unite the nation. “On January 17 each year, we reflect on the resolve, unity and solidarity shown by the people of the UAE, standing proudly behind their national flag to safeguard the country’s achievements and uphold its global standing,” he said.

adding that the anthem broadcast is an invitation for everyone in the country to renew their commitment to the UAE’s continued progress.

“We invite everyone across the UAE to follow our national media channels, which will broadcast the national anthem at 11am tomorrow, Saturday, as we renew our pledge and determination to continue advancing and elevating our beloved country.”

January 17 holds deep national significance for the UAE, marking a moment of collective strength, resilience and unity. The day commemorates the country’s steadfast response to the January 17, 2022, attacks on civilian infrastructure in Abu Dhabi, which claimed innocent lives and underscored the nation’s solidarity in the face of adversity.

President His Highness Sheikh Mohamed bin Zayed Al Nahyan has previously described January 17 as a day that reflects the UAE’s strength, resilience and unity, values that continue to define the nation today.

Residents are encouraged to pause at 11am on Saturday, wherever they are, to join in this nationwide moment of remembrance, pride and unity.

Continue Reading

Popular

© Copyright 2025 HEADLINE. All rights reserved

https://headline.ae/