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Dewa achieves highest score worldwide in customer experience

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Dubai Electricity and Water Authority (Dewa) has achieved the first global position scoring 100 per cent in implementing the requirements of the International Customer Experience Standard (ICXS2019).

The evaluation process included the preventive measures implemented by Dewa for the safety of its employees and customers during the Covid-19 pandemic.

The specialised team from the British Standards Institute (BSI) officially revealed Dewa maintains the category of ‘Internationally Distinguished Services’. The auditing process included virtual visits and tours as well as the direct broadcast of the centres that were evaluated using the latest technologies and communication mechanisms.

Saeed Mohammed Al Tayer, MD & CEO of Dewa, said, “Achieving the first global position in implementing the requirements of the International Customer Experience Standard for the third consecutive year reflects our commitment to Dewa’s Customer Happiness Charter, launched in 2015, and keenness to promote continuous innovation-driven improvement.

“We seek to enhance our competitiveness and have developed work mechanisms for assessing customer happiness in a live, direct and continuous manner. This is within an integrated framework for continuous improvement that incorporates strong evaluation and follow-up mechanisms. All this has enabled Dewa to set new global benchmarks in customer and stakeholder happiness,” added Al Tayer.

Waleed bin Salman, executive vice president of business development and excellence at Dewa, noted that Dewa obtains best global practices to design and implement innovative development initiatives and projects for excellence and its global position. Dewa has become an international benchmark in developing and implementing the highest excellence standards across all its activities and operations.

He added that this achievement reflects the importance Dewa attaches to its customers, their happiness, and upgrading its services to international levels. This is also a result of the top management’s support to provide a stimulating work environment to support the development of services and delivery channels to reach the highest happiness levels for its customers.

Dewa provides all its services on several digital channels. It has recently started providing its smart services on Amazon Alexa in Arabic, becoming the first government utility in the world to do this. Smart adoption of Dewa’s services reached 98.89 per cent in the fourth quarter of 2021.

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Flying taxis are here: Archer Aviation completes first test flights in UAE

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Flying taxis are one step closer to becoming a reality in the UAE. Archer Aviation, a leading developer of electric vertical take-off and landing (eVTOL) aircraft, has completed its first test flights in Abu Dhabi. The milestone flight took place at Al Bateen Executive Airport and marks a significant step in the company’s efforts to introduce air taxi services to the region.

The aircraft, called Midnight, was put through its paces in real UAE summer conditions, including high temperatures, humidity, and dust, to evaluate how well it performs in a local environment. The test was observed by senior officials from the UAE’s General Civil Aviation Authority (GCAA), Abu Dhabi Airports, and Archer’s key regional partners.

“This flight marks a significant step towards realising Abu Dhabi’s ambition to lead the world in advanced urban air mobility,” said Badr Al Olama, Director-General of the Abu Dhabi Investment Office. 

“We are enabling companies like Archer to test and scale next-gen mobility through the SAVI Cluster.”

Archer’s CEO and founder, Adam Goldstein, called the UAE test a “critical milestone” for the company’s commercial plans. “Testing our aircraft in the middle of summer gives us vital data to move forward in both the UAE and the US,” he added.

The test flight is part of Archer’s Launch Edition programme in partnership with Abu Dhabi Aviation, which aims to bring electric air taxi services to the capital. The initiative builds on recent progress, including regulatory design approval for the UAE’s first hybrid heliport at Zayed Port’s Abu Dhabi Cruise Terminal.

Abu Dhabi is the first market in Archer’s global rollout plan, reflecting the city’s ambitions to be a pioneer in futuristic and sustainable urban transport.

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Lost in Dubai, found in Pakistan: YouTuber reclaims AirPods after one-year hunt

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In one of the more bizarre tales of tech tracking and international travel, British YouTuber Miles Routledge, better known online as Lord Miles, has finally recovered a pair of stolen AirPods, a full year after losing them in a Dubai hotel.

The 24-year-old content creator, who’s known for his offbeat adventures, announced on social media that he had travelled to Pakistan to reclaim the missing earbuds, which he first misplaced during a 2023 stay in Dubai.

From Dubai to Jhelum

It all started when Routledge took to social media to share his frustrating experience; his AirPods were stolen while he was waiting for a visa in Dubai. According to him, the earbuds vanished shortly after housekeeping staff entered his hotel room. Using Apple’s “Find My” app, he began tracking the missing device, which eventually led him to a rather unexpected location: near the “2nd Wife Restaurant” in Jhelum, Pakistan.

“They got stolen from my hotel in Dubai and made their way to Pakistan,” he posted on social media. 

“I enabled Lost Mode and kept playing the ‘Find Me’ sound whenever they were in use. I’m going to get a police officer, storm the area, get back my AirPods, and film it all.”

Police Get Involved

After his post went viral, Pakistan’s Jhelum Police took notice. A team was assembled to trace the AirPods, eventually leading to a local man who admitted to having them, but claimed he bought the device in Dubai, unaware they were stolen.

Routledge eventually landed in Pakistan and worked with local authorities to retrieve the AirPods. “An announcement from the Pakistan Jhelum Police Chief, the Inspector General and Lord Miles regarding the stolen AirPods. I have my AirPods back after 1 year,” he wrote on X (formerly Twitter), alongside photos of the retrieval.

Social Media Buzz

The saga has captivated social media users across platforms, with many amused by the lengths the YouTuber went to recover a gadget that retails for less than Dh1,000. Still, for Routledge, it was about the principle more than the price tag.

Routledge thanked the local police for their efforts. He was also treated to lunch at a restaurant, where he was surrounded by media. “There were 20 cameramen and journalists from every Pakistani news channel, turns out this is a national news story. I’ve been recognised several times by strangers,” he wrote in another tweet. 

(Inputs: NDTV, HT)

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UAE Central Bank issues gold and silver coins to honour founding fathers

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The Central Bank of the UAE (CBUAE) has released limited-edition commemorative gold and silver coins to mark the “Zayed and Rashid” campaign, celebrating the enduring legacy of the late Sheikh Zayed bin Sultan Al Nahyan and Sheikh Rashid bin Saeed Al Maktoum, the visionary leaders who laid the foundation of the UAE.

This special issuance aims to honour the founding fathers, reinforce national identity, and instill a sense of loyalty and pride in future generations.

Coin Details:

Gold Coin

  • Weight: 40 grams
  • Diameter: 40 mm
  • Obverse: Portrait of Sheikh Zayed and Sheikh Rashid
  • Reverse: UAE national emblem with “Central Bank of the UAE” in Arabic and English
  • Availability: Exclusively at the Central Bank headquarters in Abu Dhabi

Silver Coin

  • Weight: 50 grams
  • Diameter: 50 mm
  • Obverse: Portrait of the two leaders
  • Reverse: UAE national emblem, name of the Central Bank in Arabic and English, and the phrase “Commemorative Coin” in Arabic
  • Availability: Online via the Central Bank’s website

Honouring a national legacy

Khaled Mohamed Balama, Governor of the CBUAE, said: “We proudly announce the issuance of these commemorative coins, which embody the meanings of loyalty and belonging to the national legacy left by the founding leaders.

This issuance marks the Zayed and Rashid campaign, aiming to solidify the values of unity and development upon which our nation was founded, and to highlight inspiring milestones in their journeys.”

Balama added that the initiative underscores the Central Bank’s commitment to preserving UAE history and ensuring that the values of the nation’s founders are passed on to future generations.

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