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No more Emirates ID? UAE to replace physical cards with face scan tech

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The Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) has announced the successful testing of new biometric ID systems that could replace the need for physical Emirates ID cards.

These high-tech systems use facial recognition and artificial intelligence (AI), and can be accessed through the Authority’s smart app. Developed with the help of key partners, the new technology aims to improve security, accuracy, and ease of use without replacing the current ID system just yet.

Where It Will Be Used

The new digital ID system is expected to be rolled out across major sectors, including government, banking, telecoms, healthcare, hospitality, and insurance, all areas where secure and accurate identification is vital.

The ICP has confirmed that these systems follow strict technical checks and data protection laws, ensuring safety and privacy for users.

This update was shared in a written response to a Federal National Council (FNC) member’s question about how electronic IDs can improve public services.

Step-by-Step Roll-Out

The ICP explained that the switch to digital identity is being carried out in phases. It began with the digitalisation of basic services and is now expanding to more complex ones. The full roll-out is expected within a year, starting with the services mentioned by the FNC.

The Authority is working with top organisations to bring the new systems into their platforms, supporting the UAE’s goal of becoming a global leader in digital innovation.

“Digital identity is more than just a tool — it opens the door to better services, stronger security, and more convenience,” the Authority said.

Cutting Red Tape

As part of its wider digital transformation, the ICP launched a campaign in August 2024 to reduce government bureaucracy. Called The Month of Eliminating Government Bureaucracy, the campaign encouraged both government workers and the public to suggest ways to improve services.

Events were held in shopping centres, community spaces, and service centres across the Emirates to gather feedback and ideas.

Award for Innovation

To support the campaign, the ICP introduced the Bureaucracy Elimination Award. Open to employees, service users, and partners, the award recognises ideas that help make government processes simpler and more efficient.

(Source: GN)

With over 35 years of experience in journalism, copywriting, and PR, Michael Gomes is a seasoned media professional deeply rooted in the UAE’s print and digital landscape.

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Dubai Police to distribute Iftar at 7 key traffic spots as part of ‘Ramadan Without Accidents’ drive

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Dubai Police has launched a citywide road safety campaign for the Holy Month, urging motorists to slow down and avoid rushing home in the minutes before sunset.

The initiative, titled ‘Ramadan Without Accidents’, is part of Dubai Police’s annual Ramadan outreach and aims to reduce speeding and reckless driving during the critical pre-Maghrib period, a time when traffic incidents typically increase.

Lieutenant Colonel Abdul Rahman Al Falasi, Director of the Traffic Awareness Department at the General Department of Traffic, said officers will be distributing Iftar meals to motorists at key junctions shortly before sunset. The move is designed to ease pressure on drivers who may feel compelled to speed to break their fast on time.

“Road safety remains a top priority, particularly during Ramadan when traffic patterns shift, and some motorists feel urgency to reach their destinations before Iftar,” he said, urging residents to plan journeys, stick to speed limits and exercise patience behind the wheel.

Locations for meal distribution:

  • City Walk intersection
  • Al Satwa roundabout
  • Al Madina Mall
  • Century Mall
  • American Hospital Dubai
  • Al Mizhar 4
  • Mohammed bin Rashid Space Centre intersection in Al Khawaneej

The campaign also includes a strong community component. Four volunteer initiatives will run throughout Ramadan, with 679 volunteers, including Dubai Police personnel and members of the public, currently registered on the Dubai Police Volunteer Platform.

Volunteers will support field activities, awareness campaigns and community engagement efforts, reinforcing the shared responsibility for safer roads during the holy month.












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Dubai residents can now access electricity and water services directly through ChatGPT

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Dubai residents can now manage electricity and water services simply by asking questions on ChatGPT, after Dubai Electricity and Water Authority (DEWA) expanded its customer support onto the AI platform.

DEWA says it is the first government utility in the world to provide services directly through an artificial intelligence system, moving beyond traditional websites and mobile apps.

Through ChatGPT, customers can:

  • Check and review bills
  • Access account details
  • Get billing support
  • Locate nearby EV Green Charger stations
  • Find Customer Happiness Centres, including opening hours and contact details

More services are expected to be added gradually.

DEWA’s Managing Director and CEO, Saeed Mohammed Al Tayer, said the initiative reflects a broader shift toward embedding services within global AI platforms to deliver faster, more intuitive and proactive customer experiences.

Officials confirmed the system operates within DEWA’s existing governance, privacy and security framework, with safeguards in place as additional features roll out.

The move supports Dubai’s wider strategy to position itself as a global hub for artificial intelligence and sustainable innovation, integrating AI across public services to enhance accessibility and efficiency.












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Ramadan in UAE: Ajman announces 100per cent remote work on Fridays 

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Under the directives of His Highness Sheikh Humaid bin Rashid Al Nuaimi, Supreme Council Member and Ruler of Ajman, the Ajman Department of Human Resources has launched the “Ajman Ramadan with the Family” initiative, introducing 100 per cent remote work on Fridays for all government entities during the Holy Month.

The move supports the objectives of the UAE’s Year of Family, aiming to strengthen work-life balance, enhance employee wellbeing, and encourage stronger family connections during Ramadan.

As per the circular issued to government departments:

  • Monday to Thursday: 9am to 2.30pm
  • Friday: 9am to 12pm (fully remote)

The decision reflects the leadership’s focus on creating a flexible work environment that recognises the unique rhythm of Ramadan while maintaining institutional efficiency and productivity.

The department noted that the initiative aligns with the Ajman Government’s broader strategy to implement sustainable, flexible work policies that empower human capital and foster social cohesion.

The announcement places Ajman among the emirates actively tailoring working models during Ramadan to prioritise employee wellbeing and family engagement.

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