Hundreds of Indian nationals visited the UAE’s newly launched Indian Consular Application Centres (ICACs) on Wednesday as the new network officially began operations, marking a major overhaul of Indian passport and consular services in the country.
The centres, operated by Al Hind Tours & Travels, have taken over passport, visa, attestation and other consular application services previously handled at the Indian Embassy in Abu Dhabi and the Consulate General of India in Dubai.
A total of 16 ICAC centres are now operational across the UAE, making it easier for Indian residents to access consular services closer to home.
Speaking at the opening of the flagship centre at UW Mall in Bur Dubai, Mohammed Haris, Chairman and Founder of Al Group of Companies, said demand was high from the moment bookings opened.
Largest centre in Bur Dubai
The Bur Dubai branch is the largest Indian Consular Application Centre in the UAE, featuring 70 service counters with the capacity to serve around 600 applicants a day. The second-largest facility is located in Dubai Investment Park.
Once all 16 centres are fully operational, the network is expected to process up to 8,000 applications daily. Around 350 employees have been recruited to manage operations across the country.
Dh19 service fee
Applicants will pay a Dh19 service charge in addition to the applicable Government of India fee.
The charge includes several services that were previously paid for separately, including passport photographs, photocopying, printing and form-filling assistance.
Al Hind confirmed there are no premium service options, with all applicants receiving the same level of service.
Faster application process
Officials said most applications can be completed in around 30 minutes, provided applicants arrive with the required documents.
Appointments can be booked through the new online portal, with fresh slots released twice daily at 9am and 9pm.
Services available
The new centres offer a full range of Indian consular services, including:
- Passport applications and renewals
- Visa services
- Document attestation
- OCI (Overseas Citizen of India) services
- Other consular applications
With the launch of the ICAC network, applicants will no longer need to visit the Indian Embassy in Abu Dhabi or the Indian Consulate in Dubai to submit most routine consular applications.