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Over 27,800 new member companies join Dubai Chamber of Commerce in 2021

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Over 27,800 new member companies joined the Dubai Chamber of Commerce in 2021, a 66.8 per cent increase compared to 2020. This brings the organisation’s total membership to over 287,000.

In 2021, the Dubai Chamber of Commerce saw the return on investment of its digital transformation over the years. The Chamber processed more than 704,400 e-transactions during the year. It also succeeded in fully digitising its core services by 100 per cent, which enabled it to serve its members and customers remotely and efficiently.

The Chamber also achieved its goal of becoming 100 per cent paperless by the end of 2021, representing an important milestone in its digital transformation mission.

The value of exports and re-exports of Dubai Chamber of Commerce members amounted to Dh227 billion, and a total of 669,922 certificates of origin were issued by the organisation last year. Meanwhile, 4,495 ATA Carnets worth Dh4.5 billion were issued and received by the Chamber. The ATA Carnet system is managed by the Dubai Chamber of Commerce in cooperation with Dubai Customs, facilitating the temporary entry of imports to Dubai.

Dubai Chamber reviewed 52 draft local and federal laws and ministerial decisions during 2021 to ensure a favourable business environment. The organisation’s Legal Services department received 200 mediation cases, of which 175 were virtual mediation cases, while 66 cases were settled amicably.

Dubai Chamber continued exploring business opportunities in promising markets worldwide as it received 2,983 visiting delegations and met with over 6,800 delegates from 73 countries in 2021. A total of 85 business networking events were organised, attended by 15,000 businesspeople.

The Chamber’s 11 representative offices in Africa, Eurasia and Latin America held 2,398 virtual meetings with more than 4,052 investors interested in expanding its business network and activities to Dubai.

The Chamber’s external offices organised 39 virtual events, attended by 4,280 participants from around the world, and participated in 347 other events to promote Dubai as a global business hub, identify business opportunities, and build relationships with key stakeholders in promising markets.

Abdul Aziz Al Ghurair, chairman of Dubai Chambers, described 2021 as “an exceptional year for the business community in Dubai”.

He noted that the government’s effective measures and proactive policies put the emirate on a steady path of economic growth, with the biggest uptick in business activity felt within the tourism, hospitality, trade and retail sectors.

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UAE launches free Fazaa discount membership for resident families: Who can apply and what you get

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Resident families in the UAE can now apply for a free Fazaa discount membership as part of the country’s “Year of the Family 2026” initiative.

The programme, launched by Fazaa in collaboration with the Ministry of Family, aims to support family stability, strengthen social cohesion, and improve the quality of life for residents living in the UAE.

Here’s what you need to know:

Who can apply?

Resident families in the UAE are eligible if:

  • They live in the UAE
  • They have at least one son or daughter

The membership will remain valid throughout the Year of the Family 2026 and will expire at the end of the year.

What benefits do families get?

Members will gain access to a wide network of discounts and services, including:

  • Discounts at more than 34,000 retail outlets in the UAE and internationally
  • Offers on over 28,000 food and consumer products through Fazaa stores
  • Travel and accommodation deals at more than 500,000 hotels worldwide through the Fazaa Places service
  • Up to 70% discounts on entertainment and activity tickets through the Fazaa mobile app
  • Exclusive offers on various products and services

How to register

Families can apply online through the official Fazaa website.

Once approved, applicants can activate their digital membership cards, which can then be used to access discounts and services.

A dedicated support team has also been assigned to help residents with registration and activation.

Why is the initiative being launched?

The programme is part of the UAE’s Year of the Family 2026, which focuses on strengthening the role of families in society and promoting values of cooperation, stability, and community well-being.

Officials say the initiative also recognises the contributions of resident families who live and work in the UAE and play a role in the country’s growth and development.


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Dubai’s new grievance committee for government employees: What it means

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Dubai has introduced a new system that allows government employees to formally challenge certain workplace decisions, following a decree issued by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.

The new framework, established under Decree No. (5) of 2026, creates a Central Grievances Committee that will review complaints from Dubai government staff regarding administrative decisions affecting their jobs.

What is the new committee?

The Central Grievances Committee is a body created to review appeals from government employees who believe an administrative decision affecting them was unfair or improperly handled.

A separate Grievance Adjudication Committee will examine the appeals and issue final decisions.

Who will be on the committee?

The committee will include:

  • A chairman and deputy chairman
  • Members with legal and human resources expertise
  • Representatives from:
    • The General Secretariat of the Executive Council
    • The Supreme Legislative Committee
    • The Dubai Government Human Resources Department

Members will be appointed by the chairman of Dubai’s Executive Council.

What decisions can employees challenge?

Employees may submit grievances against final administrative decisions affecting:

  • Their employment or legal status
  • Job roles
  • Working conditions

On what grounds can a complaint be filed?

Appeals can be made if an employee believes a decision involved:

  • Misapplication of the law
  • Failure to follow required procedures
  • Abuse of authority
  • Excessive disciplinary action
  • Lack of proper justification

How long do employees have to file a grievance?

Employees must submit their complaint within 14 working days after receiving written notice of the decision. Late submissions may still be accepted if there is a valid reason.

When can a complaint be rejected?

The committee may reject grievances if:

  • The issue falls outside its jurisdiction
  • The complaint is filed after the deadline
  • The matter has already been decided by the courts
  • The employee has no legal interest in the case

Are the committee’s decisions final?

Decisions issued by the Grievance Adjudication Committee will be final and binding on government entities. However, employees still retain the right to challenge decisions through the courts.

What else does the decree change?

The new decree replaces Executive Council Resolution No. (41) of 2015, which previously governed the grievances process for Dubai government employees.

The law will take effect once it is published in the Official Gazette.

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Dubai announces free parking, extended metro, tram, and bus timings for Eid Al Fitr

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Dubai’s Roads and Transport Authority (RTA) has announced extended operating hours for metro, tram, and bus services during the Eid Al Fitr holiday, along with free public parking for the first three days of the celebration.

Dubai Metro’s Red and Green Lines will run from 5:00am to 1:00am the following day between March 18 and 21, while services on Sunday, March 22, will operate from 8:00am until 1:00am.

Dubai Tram services will operate from 6:00am to 1:00am from Wednesday to Saturday, and from 9:00am to 1:00am on Sunday.

Some changes will also apply to intercity bus services. Route E100, which usually runs between Al Ghubaiba Bus Station and Abu Dhabi, will be suspended from the afternoon of March 18 until March 22. Passengers travelling to Abu Dhabi during this period are advised to use Route E101 from Ibn Battuta Bus Station instead. Meanwhile, Route E102, operating between Al Jafiliya Bus Station and Musaffah, will continue running from March 19 to 22.

The RTA advised commuters to check the S’hail mobile app for updated schedules covering Dubai Bus and marine transport services, including water taxis, ferries, and abras.

Public parking across Dubai will be free from the first day of Eid until the end of the third day, although multi-storey parking facilities will remain chargeable. Normal parking fees will resume from the fourth day of Eid.

Several RTA service centres will also close during the holiday. Vehicle technical inspection centres and Customer Happiness Centres will be shut from March 19 to 22, while some smart customer centres and the Umm Ramool centre will remain open 24 hours. Services are expected to resume on Sunday, depending on the length of Ramadan.


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