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RTA Unveils ‘360 Vision’ to redefine smart mobility in Dubai

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Dubai’s Roads and Transport Authority (RTA) has launched the next-generation 360 Services Policy, aimed at enhancing customer experience by providing integrated, seamless, and proactive digital services without requiring in-person visits. As part of its ongoing digital transformation efforts, RTA is shifting its services to self-service models, enabling customers to access them smoothly via shared digital platforms, such as the “Dubai Now” app.

Mattar Al Tayer, Director General, Chairman of the Board of Executive Directors of RTA, emphasised RTA’s commitment to developing a modern and smart service ecosystem that efficiently meets customer expectations. This drive aligns with the vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai, to enhance the quality of life in Dubai, positioning it as the world’s best city to live in, and establish it as the smartest city globally.

Al Tayer also attributed the development of the policy to the continuous follow-up and guidance of H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of the Executive Council of Dubai. He highlighted RTA’s commitment to leveraging smart technologies to enhance its services and improve the customer experience. As a result, RTA has transformed its services into smart solutions accessible through various digital platforms, ensuring they are innovative, user-friendly, and easily accessible.

Al Tayer added: “RTA has completed Phase II of the ‘360 Services Policy,’ through which driver and vehicle licensing services had been transformed into fully digital, proactive, and integrated services. This phase, which accounts for 40% of RTA’s total services, has enhanced service efficiency, improved the customer experience, and raised the customer happiness index to 98.9%. It had also led to a 96% improvement in service accessibility, zero waiting time for 82 services, and the elimination of in-person visit requirements for 63 services. Additionally, service process steps had been reduced by 36%, while new digital options have expanded service availability by 61%. Digital adoption also surged to 96% in Q4 of 2024.

“In 2024, RTA collaborated with 32 partners from the public and private sectors to achieve service integration, leading to the enhancement of 71 services, which can now be accessed without prior requirements. RTA will embark on Phase III of the policy this year, which, according to the plan, will involve the development of all RTA services. This phase will further enhance the customer experience and contribute to achieving the targeted customer happiness indicators.”

( By- WAM)

With 20 years of experience across print, TV, and digital journalism, Sudhashree is a seasoned media professional with a keen eye for news. A true news bug, she thrives on curating stories that capture the pulse of fashion, film, and all things trending. Deeply immersed in the fast-evolving media landscape, she swears by the power of social media to shape narratives and spark conversations.

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Royaloak launches in UAE bringing Indian design excellence to gulf

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Royaloak Furniture, one of India’s largest organised furniture retail chains, has announced its entry into the UAE market as part of a broader international expansion strategy. With an operational history spanning over 15 years and a customer base exceeding 5 million, the brand has opened three stores in the UAE—located in RAK Mall (Ras Al Khaimah), Lulu Mall (Fujairah), and Silicon Central Mall (Dubai)—each spanning nearly 20,000 square feet.

The move comes at a time when the UAE’s furniture and home décor industry is witnessing steady growth, driven by a combination of increased real estate development, rising urbanisation, and a growing population of design-conscious consumers. According to industry estimates, the UAE furniture market was valued at approximately USD 5.1 billion in 2024 and is projected to reach USD 5.4 billion by 2033, growing at a CAGR of 4.18%.

Royaloak’s entry adds momentum to the region’s expanding mid-to-premium furniture segment. The brand is known for its “Country Collection” that showcases curated pieces inspired by American, Italian, and Malaysian designs. The company sources products from manufacturing hubs across Asia and Europe, aiming to balance aesthetic appeal with functional quality.

“Our UAE expansion is aligned with market demand and retail opportunity,” said Mathan Subramaniam, Co-Founder and Managing Director of Royaloak. “What sets us apart is a vertically integrated model—from sourcing to distribution—which ensures both product consistency and affordability. With our dedicated warehouse in the UAE, we are equipped to provide fast, reliable delivery and a localised shopping experience.”

The stores are designed to cater to a wide demographic—offering furniture for living rooms, bedrooms, offices, dining areas, and outdoor spaces, in addition to home décor and mattresses. Each outlet is supported by Arabic-speaking staff to ensure culturally attuned customer service.

In tandem with its retail footprint, Royaloak has launched a dedicated UAE e-commerce platform, while also partnering with Amazon UAE and Noon to strengthen its omnichannel presence. The brand’s UAE entry is not just an expansion strategy but also a commitment to job creation and customer-centric innovation in one of the Middle East’s most competitive retail landscapes. The company plans further expansion across the Emirates in the coming year

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Dubai travel: Emirates minimises disruptions, reassures travellers ahead of summer holidays

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Despite heightened regional tensions on June 23, Emirates Airline resumed regular operations within hours, with only minimal disruptions reported across its global network.

The Dubai-based carrier activated its contingency and disruption plans following the latest regional developments, swiftly stabilising operations without any flight diversions and only a few route cancellations. Most affected flights were rerouted slightly to avoid restricted airspace, resulting in limited delays due to congestion.

In a statement, Emirates confirmed that its scheduled services resumed quickly and that the airline had maintained operations to the majority of destinations. Flights to Amman and Beirut, which were briefly suspended, resumed shortly after, demonstrating Emirates’ agility in responding to dynamic situations while ensuring traveller safety.

“The safety of our passengers and crew is always our top priority,” the airline said, noting it would never operate any flight unless it meets the strictest safety regulations. Emirates continues to coordinate closely with global aviation authorities and regularly evaluates the security landscape to reroute aircraft if needed.

Keeping Passengers Informed

The airline kept its customers up to date throughout the disruptions via its website, social media channels, and through dedicated reservation teams, who assisted travellers in adjusting itineraries as needed.

Looking Ahead to Summer Travel

As Emirates prepares for a surge in summer travel, the airline said it remains ready to adapt to any changing conditions. “With the UAE’s strong infrastructure and support systems, we are fully prepared to continue safe and smooth operations,” the airline added.

Travellers are advised to check their flight status before heading to the airport and stay informed through official Emirates communication channels.

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Latest UAE travel update: What travellers, especially to India, need to know amid flight disruptions 

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Several UAE-based airlines have issued disruptions in their service and route changes as a precautionary response following heightened regional tensions after Iran attacks Al Udeid Air Base in Qatar

UAE residents planning to travel this week are advised to double-check their flight status before heading to the airport, as ongoing regional tensions have led to disruptions across several major carriers.

Following Iran’s attack on the Al Udeid Air Base in Qatar, airlines including Etihad, Emirates, flydubai, and Air Arabia have rerouted or cancelled select flights to ensure passenger safety amid restricted airspace and rising geopolitical risk.

What UAE Airlines Are Saying

Etihad Airways

  • Cancelled flights on Tuesday (June 24) to/from Kuwait, Doha, and Dammam:
    • EY651/652 (Abu Dhabi – Kuwait)
    • EY663/664 (Abu Dhabi – Doha)
    • EY575/576 (Abu Dhabi – Dammam)
  • Flights to Israel remain suspended until July 15.
  • The airline confirmed it is using only approved airspace and warned that the situation is highly dynamic.
  • Passengers transiting through Abu Dhabi to connect to cancelled destinations will not be accepted for travel.

Emirates Airline

  • Has rerouted flights away from conflict zones.
  • Temporary suspension of all flights to Iran and Iraq (Tehran, Baghdad, Basra) until June 30.
  • Warns of potential delays due to longer routes and airspace congestion.

flydubai

  • Flights on June 24 resumed, but delays remain possible.
  • Temporary suspension of services to Iran, Iraq, Israel, Syria, and St. Petersburg (Russia) until June 30.
  • Passengers heading to these destinations via Dubai will not be accepted from their point of origin.

Air Arabia

  • Advises passengers of possible disruptions due to airspace closures.
  • Suspended services to Jordan (until June 25) and Iran, Iraq, Russia, Armenia, Georgia, and Azerbaijan (until June 30).

Dubai/Abu Dhabi Airport Updates

  • Dubai Airports said operations across DXB and DWC have resumed, but some delays or cancellations may still occur. 
  • Travellers heading to India are especially advised to confirm flight status in advance. “Due to regional airspace closures, flights from DXB and DWC – Al Maktoum International may be impacted. Please check with your airline for the latest updates before heading to the airport, especially for guests travelling to India,” Dubai Airports wrote on X.
  • Zayed International Airport in Abu Dhabi echoed similar advice: check with your airline before traveling.

Impact on International Flights

  • flydubai, Etihad, Emirates, and Air Arabia have adjusted or halted flights across the region.
  • IndiGo Airlines suspended flights to several Gulf cities including Dubai, Doha, Bahrain, Dammam, and Abu Dhabi until at least 10am Tuesday.
  • Pakistan International Airlines has halted services to Doha, Kuwait, Bahrain, and Dubai.
  • EgyptAir also cancelled Gulf-bound flights from Cairo.
  • Air Canada extended its Toronto–Dubai flight suspension until August 4.

Additional Restrictions

  • Pakistan has extended its airspace ban for Indian-operated aircraft, including military flights—until July 23, 2025.

Travel Tips for UAE Passengers

  • Check flight status online or via airline apps before leaving home.
  • Expect delays even if your flight is not cancelled—reroutings may extend travel time.
  • If you are transiting through the UAE to a suspended destination, contact your airline immediately to explore alternative arrangements.

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