The General Directorate of Residency and Foreigners Affairs in Dubai (GDRFA) has officially announced its operational schedule for the Eid Al Adha holiday period, ensuring uninterrupted support for residents, visitors, and travellers across the emirate.
According to the authority, the holiday working schedule will begin on Monday, May 25, and continue through Friday, May 29, with several customer service centres maintaining extended operations during the festive period.
24/7 Customer Happiness Centre
One of the key highlights is the continued 24/7 operation of the Customer Happiness Centre located at Dubai International Airport’s Terminal 3 arrivals area. The round-the-clock service is aimed at assisting passengers and handling urgent immigration and residency-related transactions throughout the Eid holidays.
Meanwhile, customers visiting the Al Manara and Al Twar centres will be able to access services from Monday to Friday between 9:00am and 1:00pm.
The Al Awir Public Services Centre will continue functioning daily from 7:00am until 8:00pm, including weekends, providing additional flexibility for those requiring in-person support during the holiday season.
GDRFA Dubai also highlighted the availability of its digital platforms, which remain fully active 24 hours a day. Customers can complete a wide range of services online without visiting service centres, as part of Dubai’s ongoing push toward smarter and faster government services.
Call centre assistance
Residents and visitors can also contact the Amer call centre at 8005111 for assistance and transaction updates at any time during the Eid break.
In addition to physical service centres, users can access immigration and residency services through the official GDRFA Dubai website and the DubaiNow smart application.