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SurveySparrow expands footprint in MENA region with regional office and State-of-the-art Data Center

SurveySparrow, has announced further expansion of its operations in the Middle East and North Africa (MENA) region by opening a state-of-the-art data center in the UAE and a regional office in Dubai Silicon Oasis. This strategic move underscores SurveySparrow’s commitment to serving clients with unparalleled, localized service in the buoyant MENA market.

The cutting-edge data center highlights SurveySparrow’s dedication to data security. The company firmly believes in ensuring that customer data remains safe and secure, a top priority in today’s digital landscape.

Shihab Muhammed, Founder and CEO of SurveySparrow said, “We are thrilled to embark on this new journey in the MENA market. This region is a dynamic hub of innovation, culture, and growth. Dubai is a gateway to the MENA and GCC region, which has some of the best global brands such as Emirates, and Etisalat and prominent banks like Mashreq. With our expertise in crafting highly engaging feedback surveys and delivering better completion rates, we look forward to helping businesses in the region connect with their audiences in meaningful ways.”

Aldrin Kenneth, an industry veteran with over two decades of experience in the GCC region, has joined SurveySparrow as the Director of the Middle East and Africa division. His expertise is expected to accelerate the company’s growth trajectory in this promising market.

Aldrin Kenneth, Director of Middle East and Africa, SurveySparrow said, “I’m determined to establish SurveySparrow as a leader in innovative customer experience solutions and the voice of customer segment in the GCC market. SurveySparrow’s commitment to creating engaging and conversational surveys resonates with my belief in the power of personalized interactions. I’m excited to contribute my expertise to provide a distinctive insight into customer expectations and challenges.”

SurveySparrow’s expansion plans in the MENA region include offering multilingual surveys with Arabic support to enable brands to communicate effectively in specific customer languages. The company’s capabilities cater to various industries, such as retail, hospitality, healthcare, and automobiles, among others. Some of the notable clients include Dubai Tourism, Neom, Shurooq, Majid Al Futtaim (MAF), and Eros Group. As a prominent thought leader in experience management, SurveySparrow will host a premium event titled RefineCX where eminent CX leaders will engage and share their industry expertise and future outlook on October 17, 2023, at Hotel Taj, Business Bay, Dubai.

SurveySparrow’s unique approach to surveys, with the help of a conversational UI, has reimagined the feedback collection process. Shihab Muhammed had earlier stated that the shift toward personalized communication inspired the creation of conversational surveys. This approach adds a human touch, enhances engagement, and boosts response rates, ultimately ensuring that customers feel heard.

The platform’s mobile-first design and customizable domain names for branding purposes have played a significant role in achieving higher completion rates and more effective feedback collection. SurveySparrow has consistently delivered response rates exceeding 40%, far surpassing the industry average of 15%, and sometimes even reaching an impressive 80-90%.

The platform’s key features include AI-generated surveys, an extensive library of over 900 survey templates, white-labeling options, WhatsApp integration for distribution and feedback collection, ticket management for issue resolution, and reputation management for cross-platform brand reviews. These help brands enhance customer experiences across every touch point.

SurveySparrow’s journey has been supported by a significant seed funding round of $1.4 million from Prime Venture Partners, which has accelerated its product and technology development. Shihab’s personal investment has further fueled its growth, leading to innovative solutions in the realm of experience management.

The experience management software market is poised for significant growth, with a projected worth of 52.54 billion USD by 2030 and a remarkable CAGR of 16.6%. SurveySparrow is a pioneer in this market, offering innovative solutions tailored to meet evolving business needs.

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Dubai plans faster medical visas under new health tourism plan

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Patients travelling to Dubai for medical treatment could soon enjoy a faster and more seamless experience under a new partnership between the General Directorate of Identity and Foreigners Affairs (GDRFA Dubai) and the Dubai Health Authority (DHA).

The two entities have signed an agreement aimed at streamlining medical visa procedures and improving the patient journey from arrival to recovery.

Under the partnership, healthcare and residency services will be more closely integrated, making it easier for international patients to access treatment in Dubai. The initiative will also strengthen coordination between visa processing, healthcare providers and insurance systems.

A key focus is on enhancing digital integration between the two organisations, allowing medical visa applications to be processed more efficiently through the Dubai Health Experience network.

Officials said the collaboration could pave the way for future innovations, including a smart medical visa and proactive digital services designed to support patients throughout their treatment journey.

Lieutenant General Mohammed Ahmed Al Marri, Director General of GDRFA Dubai, said the partnership reflects Dubai’s vision of creating connected government services that put people first.

Meanwhile, Dr Alawi Sheikh Ali, Director General of the DHA, said health tourism is about more than medical care, adding that accessibility, convenience and quality of service are equally important parts of the patient experience.

The initiative supports Dubai’s broader ambitions to strengthen its position as a global healthcare and medical tourism destination while delivering faster, smarter and more integrated services for visitors seeking treatment in the emirate.

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Dubai issues new rules governing camera use, recordings and privacy protection

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Dubai has introduced a comprehensive new framework regulating the use of cameras during the documentation of violations and the execution of judicial judgments, decisions and orders, placing a strong emphasis on privacy protection, transparency and secure handling of recorded data.

The resolution, issued by Dubai Crown Prince Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, establishes clear rules on where recordings can take place, how footage must be managed and the responsibilities of both government entities and enforcement officers.

Strict limits on where recording is allowed

One of the most significant aspects of the new resolution is its focus on safeguarding personal privacy.

Under the new rules, recording is strictly prohibited in locations considered highly private, including homes, places of worship, changing rooms and similar spaces where individuals have a reasonable expectation of privacy.

The resolution also requires that individuals be informed whenever a recording is taking place, reinforcing transparency and ensuring people are aware when camera equipment is being used during official procedures.

Mandatory training for officers

Officials authorised to use body cameras must undergo specialised training before being granted judicial enforcement powers.

The training programme will cover legal and ethical responsibilities, privacy protection requirements, proper documentation of violations, enforcement procedures and the secure handling, storage and transfer of recorded footage.

Authorities say the objective is to ensure officers understand both the operational and privacy implications of using recording devices in the course of their duties.

Secure storage and data protection

The resolution introduces strict standards for the storage and management of recordings.

All footage must be stored electronically using encrypted systems designed to prevent unauthorised access, misuse, tampering or data breaches.

Government entities are required to comply with relevant Dubai laws as well as cybersecurity standards established by the Dubai Electronic Security Centre. These requirements cover information security, data retention, access controls and business continuity procedures.

Responsibilities of government entities

Under the new framework, government organisations must:

  • Store all recordings securely in electronic systems.
  • Maintain the confidentiality of recorded material.
  • Ensure footage is only accessed, shared or used with written authorisation and for approved purposes.
  • Create and maintain databases identifying authorised users and their access privileges.
  • Ensure employees and authorised personnel comply with privacy protection standards.
  • Provide appropriate training before officers receive enforcement authority.

Rules for officers using cameras

The resolution also outlines clear obligations for enforcement personnel.

Officers must:

  • Use recording devices solely for official duties.
  • Follow instructions issued by their government entity.
  • Maintain strict confidentiality regarding recorded material.
  • Share recordings only with authorised parties or their respective government authority.

Importantly, officers are prohibited from copying, storing or transferring recordings onto personal devices or unauthorised systems. They are also forbidden from using footage for personal purposes or any activity outside the scope of their official responsibilities.

Private contractors also covered

The regulations extend beyond government departments and also apply to private companies contracted to provide services related to enforcement activities.

These organisations must comply with the same privacy, security and confidentiality requirements established under the resolution.

The resolution takes effect immediately following its publication in the Official Gazette, with government entities expected to implement the necessary procedures and compliance measures within their respective areas of responsibility.

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UAE residents could get a long weekend for Islamic New Year 2026

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UAE residents could be in line for another long weekend as the country prepares to mark the Islamic New Year, one of the key public holidays observed nationwide.

The occasion marks the beginning of the year 1448 in the Islamic calendar and is celebrated on the first day of Muharram, the opening month of the Hijri year. Both public- and private-sector employees are entitled to a paid holiday to commemorate the event.

While the official date has not yet been confirmed, astronomical calculations suggest the Islamic New Year is likely to fall in mid-June 2026. The final determination will depend on lunar observations and the length of Dhu Al Hijjah, the last month of the Islamic calendar.

If Dhu Al Hijjah concludes after 29 days, Muharram 1 is expected to fall on Tuesday, June 16. However, under the UAE’s public holiday framework, holidays that occur in the middle of the working week can be moved to either the beginning or end of the week to create a longer break for residents.

As a result, many observers expect the public holiday to be officially observed on Monday, June 15, creating a three-day weekend for employees across the country.

The Islamic New Year is one of the few holidays in the UAE that is linked directly to the Hijri calendar, which follows the lunar cycle rather than the Gregorian calendar. Because lunar months are either 29 or 30 days long, the exact date of the holiday can vary each year until officially confirmed by authorities.

Although the holiday is generally observed more quietly than Eid Al Fitr or Eid Al Adha, it remains an important occasion for Muslims worldwide, marking the historic migration, or Hijrah, of Prophet Muhammad (PBUH) from Makkah to Madinah, an event that serves as the starting point of the Islamic calendar.

An official announcement confirming the holiday date is expected closer to the occasion, following the customary moon-sighting process.

For UAE residents already planning their 2026 calendars, the Islamic New Year holiday could offer a welcome opportunity for a mid-year break and another long weekend to look forward to.

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