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SurveySparrow expands footprint in MENA region with regional office and State-of-the-art Data Center

SurveySparrow, has announced further expansion of its operations in the Middle East and North Africa (MENA) region by opening a state-of-the-art data center in the UAE and a regional office in Dubai Silicon Oasis. This strategic move underscores SurveySparrow’s commitment to serving clients with unparalleled, localized service in the buoyant MENA market.

The cutting-edge data center highlights SurveySparrow’s dedication to data security. The company firmly believes in ensuring that customer data remains safe and secure, a top priority in today’s digital landscape.

Shihab Muhammed, Founder and CEO of SurveySparrow said, “We are thrilled to embark on this new journey in the MENA market. This region is a dynamic hub of innovation, culture, and growth. Dubai is a gateway to the MENA and GCC region, which has some of the best global brands such as Emirates, and Etisalat and prominent banks like Mashreq. With our expertise in crafting highly engaging feedback surveys and delivering better completion rates, we look forward to helping businesses in the region connect with their audiences in meaningful ways.”

Aldrin Kenneth, an industry veteran with over two decades of experience in the GCC region, has joined SurveySparrow as the Director of the Middle East and Africa division. His expertise is expected to accelerate the company’s growth trajectory in this promising market.

Aldrin Kenneth, Director of Middle East and Africa, SurveySparrow said, “I’m determined to establish SurveySparrow as a leader in innovative customer experience solutions and the voice of customer segment in the GCC market. SurveySparrow’s commitment to creating engaging and conversational surveys resonates with my belief in the power of personalized interactions. I’m excited to contribute my expertise to provide a distinctive insight into customer expectations and challenges.”

SurveySparrow’s expansion plans in the MENA region include offering multilingual surveys with Arabic support to enable brands to communicate effectively in specific customer languages. The company’s capabilities cater to various industries, such as retail, hospitality, healthcare, and automobiles, among others. Some of the notable clients include Dubai Tourism, Neom, Shurooq, Majid Al Futtaim (MAF), and Eros Group. As a prominent thought leader in experience management, SurveySparrow will host a premium event titled RefineCX where eminent CX leaders will engage and share their industry expertise and future outlook on October 17, 2023, at Hotel Taj, Business Bay, Dubai.

SurveySparrow’s unique approach to surveys, with the help of a conversational UI, has reimagined the feedback collection process. Shihab Muhammed had earlier stated that the shift toward personalized communication inspired the creation of conversational surveys. This approach adds a human touch, enhances engagement, and boosts response rates, ultimately ensuring that customers feel heard.

The platform’s mobile-first design and customizable domain names for branding purposes have played a significant role in achieving higher completion rates and more effective feedback collection. SurveySparrow has consistently delivered response rates exceeding 40%, far surpassing the industry average of 15%, and sometimes even reaching an impressive 80-90%.

The platform’s key features include AI-generated surveys, an extensive library of over 900 survey templates, white-labeling options, WhatsApp integration for distribution and feedback collection, ticket management for issue resolution, and reputation management for cross-platform brand reviews. These help brands enhance customer experiences across every touch point.

SurveySparrow’s journey has been supported by a significant seed funding round of $1.4 million from Prime Venture Partners, which has accelerated its product and technology development. Shihab’s personal investment has further fueled its growth, leading to innovative solutions in the realm of experience management.

The experience management software market is poised for significant growth, with a projected worth of 52.54 billion USD by 2030 and a remarkable CAGR of 16.6%. SurveySparrow is a pioneer in this market, offering innovative solutions tailored to meet evolving business needs.

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New RTA vehicle testing centre opens in Al Qusais: 7 lanes and extended hours to beat the rush

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In a move to further slash waiting times for motorists, Dubai’s Roads and Transport Authority (RTA) has officially inaugurated a state-of-the-art vehicle testing and registration centre in Al Qusais.

Operated by Al Mutakamela, the new facility is designed to provide a “qualitative shift” in how residents and businesses handle their annual vehicle inspections and registrations.

High capacity, modern tech

The centre is built to handle heavy daily volume, featuring:

  • Seven dedicated lanes for light vehicles.
  • One specialised lane for motorcycles.
  • The latest automated inspection technologies to ensure every vehicle meets the UAE’s strict safety standards.

Focus on accessibility

The RTA emphasised that the Al Qusais centre has been specifically designed to be inclusive. Dedicated support staff are on hand to assist People of Determination and senior citizens (both Emiratis and residents), ensuring a seamless experience for those who may require extra help navigating the registration process.

Extended operating hours

One of the biggest advantages of the new Al Mutakamela centre is its extended operating schedule, catering to those who cannot visit during standard office hours.

  • Monday to Thursday & Saturday: 7:30am – 10:30pm
  • Friday: 7am – 12pm (Break for prayers) 3pm – 10:30pm
  • Note: The centre is closed on Sundays.

By adding eight new lanes to the local infrastructure, the RTA is significantly reducing the pressure on existing centres in the area, meaning shorter queues and faster “Pass” certificates for thousands of car owners.

Whether you are an individual car owner or a business managing a commercial fleet, the new Al Mutakamela centre offers a high-tech, high-speed solution to your registration needs.

 

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Sharjah announces Dh1,000 fines and new EV tariffs in massive green move

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In a decisive step toward a sustainable future, Sharjah has officially regulated its electric vehicle (EV) landscape. Under Executive Council Resolution No. 15 of 2026, the Emirate has introduced a comprehensive framework that standardises charging prices while imposing strict penalties for “squatting” in charging bays.

Whether you drive a Tesla or a traditional petrol car, these new rules, effective immediately across all of Sharjah, including free zones, will change how you park and power up.

The cost of power

Gone are the days of price uncertainty. Sharjah has set a unified tariff for all public charging stations:

  • Slow AC Charging: Dh0.7 per kilowatt-hour (kWh).
  • Fast DC Charging: Dh1.2 per kilowatt-hour (kWh). (Note: Both rates are subject to VAT).

The 10-minute rule

One of the most critical updates for EV owners is the introduction of a waiting fee. To ensure chargers remain available for everyone, motorists are granted a 10-minute grace period once their charging session ends.

  • After 10 minutes, A fee of Dh2 per minute kicks in.
  • The Cap: This fee is capped at 60 minutes, but don’t get comfortable leaving your car connected beyond this could result in a Dh1,000 fine.

The Dh1,000 ‘blocker’ fine

If you drive a non-electric vehicle, be warned: parking in an EV-designated spot or blocking access to a charger now carries a heavy Dh1,000 penalty.

Furthermore, Sharjah Police have been empowered to impound any vehicle (electric or non-electric) left in a charging space for more than 24 hours. The owner will be responsible for all towing and storage costs.

Strict licensing for property owners

For developers and private homeowners, the law is clear: installing or operating a charging station without prior approval from authorities like SEWA or the Sharjah RTA is illegal.

  • Dh10,000 fine for operating without a license.
  • Dh5,000 fine for failing to meet safety and technical standards.
  • Dh2,000 fine for damaging any charging infrastructure (plus repair costs).

The implementation is a multi-agency effort involving SEWA, Bee’ah Group, Sharjah Police, and the RTA. By standardising digital payments and remote monitoring, Sharjah is ensuring that its infrastructure is ready for the 2026 surge in EV adoption.

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Your one-step guide to Emirates ID and residency visa renewal in 2026

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For years, the visa run or the medical-to-ID process was a familiar rite of passage for newcomers to the UAE, often involving multiple steps and repeated paperwork. New employees as well as residents were required to complete a mandatory medical test before applying for or renewing their residency visa, followed by a separate application for an Emirates ID.

As of April this year, that era has officially come to an end. Under the latest reforms introduced by the Federal Authority for Identity, Citizenship, Customs and Port Security, the UAE has streamlined these procedures by fully integrating residency and identity services into a single, seamless digital process, marking a significant shift toward efficiency and ease for residents.

Here is everything you need to know to finish your renewal in minutes, not days.

1. What is the one-step process

The one-step renewal is a unified application. When you initiate your residency renewal (whether through your employer or as a self-sponsored resident), the system automatically triggers your Emirates ID renewal in the same application.

  • No more separate forms: One fee, one application, one approval.
  • Unified Data: The system pulls your updated medical results and insurance status directly from the health authorities.

2. The digital checklist

Before you log in, ensure you have clear digital copies of:

  • Original Passport: Must be valid for at least six months.
  • Current Emirates ID: You will need the ID number for the login.
  • Personal Photo: A high-quality digital photo with a white background (no glasses/accessories).
  • UAE Pass: This is now the mandatory key to access all ICP services. Ensure your UAE Pass is upgraded to verified status.

3. How to renew in 4 minutes

  1. Log In: Open the UAEICP Smart App or visit the ICP portal. Log in using your UAE Pass.
  2. Select Renew Residency & ID: The system will show your current profile. Click on the renewal button for yourself or your dependents.
  3. Review Retrieved Data: The magic of 2026 is that your medical fitness results and health insurance data are now automatically linked. If they don’t appear, simply click Refresh Data.
  4. One-Time Payment: You will see a single total fee. This includes the residency sticker (e-version), the Emirates ID issuance, and courier fees.
  5. Biometrics (The exception): If you have renewed before and your fingerprints are on file, you are done. If you are a new resident or your data needs an update, the app will generate a Biometric Appointment slot for you automatically.

4. Fees and timelines

  • Cost: Fees can vary based on visa duration (1, 2, or 10 years). Visa charges are stated on each service card on the websites of ICP and GDRFA-D.
  • Printing: Once approved, your digital Emirates ID is available immediately on the UAEICP app and the UAE Wallet.
  • Delivery: Your physical card will be delivered to your doorstep via an authorised courier within 3 to 5 working days.
  • Visa regulations and costs are subject to change and should always be double-checked with your travel agent or local Embassy of the UAE before travelling.

5. Avoid late fines

The grace period has been standardised in 2026. You generally have 30 days to renew after expiry. After this, a per-day fine is applied for both residency and ID delays.

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