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SurveySparrow expands footprint in MENA region with regional office and State-of-the-art Data Center

SurveySparrow, has announced further expansion of its operations in the Middle East and North Africa (MENA) region by opening a state-of-the-art data center in the UAE and a regional office in Dubai Silicon Oasis. This strategic move underscores SurveySparrow’s commitment to serving clients with unparalleled, localized service in the buoyant MENA market.

The cutting-edge data center highlights SurveySparrow’s dedication to data security. The company firmly believes in ensuring that customer data remains safe and secure, a top priority in today’s digital landscape.

Shihab Muhammed, Founder and CEO of SurveySparrow said, “We are thrilled to embark on this new journey in the MENA market. This region is a dynamic hub of innovation, culture, and growth. Dubai is a gateway to the MENA and GCC region, which has some of the best global brands such as Emirates, and Etisalat and prominent banks like Mashreq. With our expertise in crafting highly engaging feedback surveys and delivering better completion rates, we look forward to helping businesses in the region connect with their audiences in meaningful ways.”

Aldrin Kenneth, an industry veteran with over two decades of experience in the GCC region, has joined SurveySparrow as the Director of the Middle East and Africa division. His expertise is expected to accelerate the company’s growth trajectory in this promising market.

Aldrin Kenneth, Director of Middle East and Africa, SurveySparrow said, “I’m determined to establish SurveySparrow as a leader in innovative customer experience solutions and the voice of customer segment in the GCC market. SurveySparrow’s commitment to creating engaging and conversational surveys resonates with my belief in the power of personalized interactions. I’m excited to contribute my expertise to provide a distinctive insight into customer expectations and challenges.”

SurveySparrow’s expansion plans in the MENA region include offering multilingual surveys with Arabic support to enable brands to communicate effectively in specific customer languages. The company’s capabilities cater to various industries, such as retail, hospitality, healthcare, and automobiles, among others. Some of the notable clients include Dubai Tourism, Neom, Shurooq, Majid Al Futtaim (MAF), and Eros Group. As a prominent thought leader in experience management, SurveySparrow will host a premium event titled RefineCX where eminent CX leaders will engage and share their industry expertise and future outlook on October 17, 2023, at Hotel Taj, Business Bay, Dubai.

SurveySparrow’s unique approach to surveys, with the help of a conversational UI, has reimagined the feedback collection process. Shihab Muhammed had earlier stated that the shift toward personalized communication inspired the creation of conversational surveys. This approach adds a human touch, enhances engagement, and boosts response rates, ultimately ensuring that customers feel heard.

The platform’s mobile-first design and customizable domain names for branding purposes have played a significant role in achieving higher completion rates and more effective feedback collection. SurveySparrow has consistently delivered response rates exceeding 40%, far surpassing the industry average of 15%, and sometimes even reaching an impressive 80-90%.

The platform’s key features include AI-generated surveys, an extensive library of over 900 survey templates, white-labeling options, WhatsApp integration for distribution and feedback collection, ticket management for issue resolution, and reputation management for cross-platform brand reviews. These help brands enhance customer experiences across every touch point.

SurveySparrow’s journey has been supported by a significant seed funding round of $1.4 million from Prime Venture Partners, which has accelerated its product and technology development. Shihab’s personal investment has further fueled its growth, leading to innovative solutions in the realm of experience management.

The experience management software market is poised for significant growth, with a projected worth of 52.54 billion USD by 2030 and a remarkable CAGR of 16.6%. SurveySparrow is a pioneer in this market, offering innovative solutions tailored to meet evolving business needs.

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India’s new passport fee rules explained: Who pays more and who gets discounts ?

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India will increase passport issuance and renewal fees by as much as 75% from 1 July, according to amendments to the Passport Rules notified by the Ministry of External Affairs (MEA).

The revision, announced through a gazette notification issued on 20 June, marks the first major increase in passport fees since 2012. The move comes a day after the Indian government clarified that a passport is primarily a travel document and should not be treated as proof of citizenship.

How much will a new passport cost?

Under the revised rates, a standard 36-page passport will cost Rs2,500 under the normal scheme, up from Rs1,500. Applications under the Tatkaal (expedited) scheme will rise from Rs3,500 to Rs5,000.

A 60-page passport will now cost Rs3,500 under the normal process and Rs6,000 under Tatkaal, compared with the current Rs2,000 and Rs4,000 respectively.

For Non-Resident Indians (NRIs), fees will also increase significantly, with a standard 36-page passport rising from $75 to $125 and a 60-page passport from $100 to $175.

Higher charges for lost or damaged passports

Applicants seeking a replacement for a lost or damaged 36-page passport will have to pay Rs5,000 under the normal scheme and Rs7,500 under Tatkaal, up from Rs3,000 and Rs5,000 respectively.

For a 60-page passport, the fee will rise to Rs6,000 under the normal process and Rs8,500 under Tatkaal.

What about children’s passports?

Passport fees for minors have also been revised upward.

For applicants below 18 years of age, a fresh 36-page passport will now cost Rs1,750 under the normal scheme and Rs4,250 under Tatkaal, compared with the current rates of Rs1,000 and Rs3,000.

The cost of replacing a lost or damaged passport for minors has also increased, with fees now set at Rs4,250 under the normal scheme and Rs6,750 under Tatkaal.

Changes to other passport-related services

The government has also increased charges for services such as Police Clearance Certificates (PCCs), Surrender Certificates, Global Entry Programme verification and other passport-related certificates.

The fee for these services will now be Rs750 under the normal scheme. For NRIs, the charge will be $40.

Any relief for applicants?

The revised framework introduces a 10% discount on fresh passport applications for children up to eight years of age and senior citizens aged above 60.

However, the concession will apply only to new passport applications and not to passport reissues.

Why does it matter?

The increase represents the first passport fee revision in 14 years and will affect millions of applicants in India and abroad. With fees rising across nearly all categories, the cost of obtaining or renewing a passport is set to become significantly higher from July 1.

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Filipino passport renewals in UAE to change as VFS centres shut down

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Filipinos in the UAE who need to renew or apply for a passport will soon have to follow a different process.

The Philippine Passport Renewal Centres (PaRC) operated by VFS Global in Dubai and Abu Dhabi will stop accepting applications after June 30, 2026. From July 1 onwards, all passport applications and renewals will be handled directly by the Philippine Embassy in Abu Dhabi and the Philippine Consulate General in Dubai.

The announcement was made by the Philippine missions in the UAE through their official social media channels.

What changes from July 1?

For nearly seven years, many Filipinos in the UAE have been able to complete passport renewals through VFS-operated Passport Renewal Centres, offering a convenient alternative to visiting diplomatic missions.

However, beginning July 1, applicants will once again need to book and process their passport services directly through the Philippine Embassy in Abu Dhabi or the Consulate General in Dubai.

The Philippine missions did not provide a reason for the closure of the VFS passport renewal centres.

What happens to unclaimed passports?

Applicants who completed their passport renewal process through the VFS centres on or before June 30 do not need to worry.

According to the advisory, all passports processed through the VFS Passport Renewal Centres, including those that have not yet been collected, will be available for pickup from the Philippine Embassy in Abu Dhabi or the Philippine Consulate General in Dubai starting July 1.

Officials have also urged applicants with ready passports awaiting collection to claim them as soon as possible.

Need assistance?

Filipinos with passport-related questions can contact the Philippine missions through the following channels:

Abu Dhabi

Phone: +971 50 813 7836

Dubai and Northern Emirates

Phone: +971 4 220 7800

Email

Applicants are encouraged to check directly with the embassy or consulate for the latest appointment and processing requirements before planning their visit.

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Dubai announces shorter government working hours for summer: Could private sector be next?

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Dubai government employees will once again enjoy shorter working hours and more flexible schedules this summer, thanks to the return of the Our Flexible Summer initiative.

Running from June 29 to September 10, the programme offers reduced working hours, flexible schedules and even three-day weekends for some government employees. 

The move is also likely to spark renewed debate about whether similar arrangements could eventually be adopted in the private sector. In an earlier AlArabiya report, experts suggested that Dubai’s flexible summer working model could pave the way for wider adoption of shorter workweeks across the UAE and potentially the broader GCC in the years ahead, although it may be a slow process.

Two flexible work models

Under the Our Flexible Summer initiative, government entities can choose between two different working schedules based on operational requirements.

The first group will work seven hours a day from Monday to Thursday, with a shorter four-and-a-half-hour workday on Fridays.

The second group will work eight hours a day from Monday to Thursday and enjoy a full day off every Friday, effectively creating a three-day weekend throughout the summer period.

In addition, government departments may introduce remote working arrangements where appropriate, depending on the nature of their operations and service requirements.

Focus on employee wellbeing

According to the Dubai Government Human Resources Department, the initiative is designed to enhance employee well-being without compromising productivity or service delivery.

Abdullah Ali bin Zayed Al Falasi, Director General of DGHR, said the programme has shown that flexible working arrangements can improve employee satisfaction while maintaining strong institutional performance.

He noted that creating people-focused workplaces remains a key priority for Dubai as it continues to develop modern government environments that support innovation, productivity and long-term sustainability.

By providing employees with more time for family, social commitments and personal wellbeing, Dubai aims to create a more attractive and future-ready workplace culture while maintaining high standards of public service.

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