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SurveySparrow expands footprint in MENA region with regional office and State-of-the-art Data Center

SurveySparrow, has announced further expansion of its operations in the Middle East and North Africa (MENA) region by opening a state-of-the-art data center in the UAE and a regional office in Dubai Silicon Oasis. This strategic move underscores SurveySparrow’s commitment to serving clients with unparalleled, localized service in the buoyant MENA market.

The cutting-edge data center highlights SurveySparrow’s dedication to data security. The company firmly believes in ensuring that customer data remains safe and secure, a top priority in today’s digital landscape.

Shihab Muhammed, Founder and CEO of SurveySparrow said, “We are thrilled to embark on this new journey in the MENA market. This region is a dynamic hub of innovation, culture, and growth. Dubai is a gateway to the MENA and GCC region, which has some of the best global brands such as Emirates, and Etisalat and prominent banks like Mashreq. With our expertise in crafting highly engaging feedback surveys and delivering better completion rates, we look forward to helping businesses in the region connect with their audiences in meaningful ways.”

Aldrin Kenneth, an industry veteran with over two decades of experience in the GCC region, has joined SurveySparrow as the Director of the Middle East and Africa division. His expertise is expected to accelerate the company’s growth trajectory in this promising market.

Aldrin Kenneth, Director of Middle East and Africa, SurveySparrow said, “I’m determined to establish SurveySparrow as a leader in innovative customer experience solutions and the voice of customer segment in the GCC market. SurveySparrow’s commitment to creating engaging and conversational surveys resonates with my belief in the power of personalized interactions. I’m excited to contribute my expertise to provide a distinctive insight into customer expectations and challenges.”

SurveySparrow’s expansion plans in the MENA region include offering multilingual surveys with Arabic support to enable brands to communicate effectively in specific customer languages. The company’s capabilities cater to various industries, such as retail, hospitality, healthcare, and automobiles, among others. Some of the notable clients include Dubai Tourism, Neom, Shurooq, Majid Al Futtaim (MAF), and Eros Group. As a prominent thought leader in experience management, SurveySparrow will host a premium event titled RefineCX where eminent CX leaders will engage and share their industry expertise and future outlook on October 17, 2023, at Hotel Taj, Business Bay, Dubai.

SurveySparrow’s unique approach to surveys, with the help of a conversational UI, has reimagined the feedback collection process. Shihab Muhammed had earlier stated that the shift toward personalized communication inspired the creation of conversational surveys. This approach adds a human touch, enhances engagement, and boosts response rates, ultimately ensuring that customers feel heard.

The platform’s mobile-first design and customizable domain names for branding purposes have played a significant role in achieving higher completion rates and more effective feedback collection. SurveySparrow has consistently delivered response rates exceeding 40%, far surpassing the industry average of 15%, and sometimes even reaching an impressive 80-90%.

The platform’s key features include AI-generated surveys, an extensive library of over 900 survey templates, white-labeling options, WhatsApp integration for distribution and feedback collection, ticket management for issue resolution, and reputation management for cross-platform brand reviews. These help brands enhance customer experiences across every touch point.

SurveySparrow’s journey has been supported by a significant seed funding round of $1.4 million from Prime Venture Partners, which has accelerated its product and technology development. Shihab’s personal investment has further fueled its growth, leading to innovative solutions in the realm of experience management.

The experience management software market is poised for significant growth, with a projected worth of 52.54 billion USD by 2030 and a remarkable CAGR of 16.6%. SurveySparrow is a pioneer in this market, offering innovative solutions tailored to meet evolving business needs.

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UAE says onion, tomato price hikes temporary as market monitoring intensifies

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Food items such as onions and tomatoes have seen price increases in recent days. Still, the UAE Ministry of Economy and Tourism has said the rise is temporary and linked to the ongoing regional crisis.

The ministry confirmed that additional quantities of these commodities have already been supplied to markets to stabilise supply and help prices return to normal levels soon.

Officials stressed that there is no cause for concern regarding the availability of essential goods, noting that markets across the UAE continue to have sufficient stock and multiple alternatives available to consumers.

Increased market inspections

To maintain price stability, the ministry has intensified monitoring efforts at points of sale across the country. Specialised inspection teams are conducting daily field inspections in coordination with economic development departments in all emirates.

The inspections aim to prevent unjustified price increases and ensure compliance with consumer protection laws and pricing policies.

Essential goods under price regulation

Authorities highlighted that strict pricing policies apply to nine key essential commodities, including:

  • Cooking oil
  • Eggs
  • Dairy products
  • Rice
  • Sugar
  • Poultry
  • Legumes
  • Bread
  • Wheat

Retailers cannot increase the prices of these goods without prior approval from the ministry and the national committee responsible for regulating essential commodity prices.

Strategic food reserves

The ministry also confirmed that the UAE maintains a strategic stockpile of essential goods sufficient to cover market demand for up to six months.

Officials said the reserves are distributed across the country through a carefully planned system, ensuring efficient supply chains and quick responses to market needs.

Shipping and supply operations are continuing normally through all entry points, helping maintain a steady flow of goods to local markets.

Minister inspects Al Aweer market

Meanwhile, Abdulla bin Touq Al Marri, Minister of Economy and Tourism and Chairman of the Supreme Committee for Consumer Protection, conducted a field inspection at the Al Aweer Central Fruit and Vegetable Market in Dubai.

During the visit, he toured retail outlets, wholesale stores, and commercial shops to ensure compliance with consumer protection laws and price transparency.

The minister stressed that any compromise on food availability or consumer rights is a red line, adding that authorities will take strict legal action against violations or unfair commercial practices.

He also confirmed that daily imports of fruits and vegetables at Al Aweer market remain normal, reflecting the UAE’s strong supply chains and the readiness of its strategic food reserves.

Thousands of inspections conducted

Since the start of the regional crisis, the ministry has conducted more than 7,100 inspection campaigns across markets nationwide.

These inspections resulted in:

  • 567 violations detected, mainly related to unjustified price increases
  • 449 warnings issued to traders and suppliers
  • Fines totalling Dh207,250 imposed

Authorities said monitoring campaigns will continue to intensify in the coming period to maintain market stability and protect consumers.

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Dubai Police warn motorists to avoid random parking near mosques

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Dubai Police have urged motorists to avoid random parking near mosques during Taraweeh and Tahajjud prayers, especially during the last 10 days of Ramadan, warning that improper parking can cause traffic congestion and pose risks to pedestrians.

Authorities said the advisory aims to ensure smooth traffic flow around mosques and maintain the safety of worshippers and road users during the busy prayer period.

Brigadier Juma Salem bin Suwaidan, Director of the General Department of Traffic at Dubai Police, said traffic patrols have been intensified around mosques across the emirate to regulate vehicle movement and monitor violations.

He stressed the importance of following traffic rules and avoiding parking that blocks public roads, residential entrances, or pedestrian pathways.

“Random parking can obstruct emergency and ambulance vehicles, increase the risk of accidents and run-over incidents, and endanger the lives of worshippers and pedestrians,” Brig. bin Suwaidan said.

Choose safe parking areas

Brig. bin Suwaidan urged worshippers to use designated parking areas and plan their journeys when attending Taraweeh and Tahajjud prayers.

He also advised worshippers to avoid praying on the streets surrounding mosques, noting that doing so may expose people to run-over accidents.

“Worshippers should choose safe and designated prayer locations and cooperate with traffic officers to ensure a safe and organised environment for everyone,” he added.

Strict action against violations

Dubai Police confirmed that legal action will be taken against motorists who violate traffic regulations, including those who block roads or park in unsafe areas.

Authorities said traffic management plans are in place during Ramadan to reduce congestion, organise parking around mosques, and ensure safe entry and exit for worshippers.

Dubai Police reaffirmed their commitment to enhancing road safety and ensuring the comfort of road users throughout the holy month.

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UAE bans all drones and light sports aircraft, warns of legal action

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The UAE’s General Civil Aviation Authority (GCAA) has announced a total ban on all types of drones and light sports aircraft across the country, citing current exceptional circumstances.

In a statement shared on its official social media channels, the aviation authority said all operating permits for gliders, paragliders, drones (UAVs), and recreational or light sports aircraft have been suspended.

The GCAA stressed that compliance with the ban is mandatory, warning that anyone violating the decision will face legal action.

Safety and security measures

According to the authority, the decision was taken in light of the current circumstances and as part of efforts to strengthen safety measures and protect the UAE’s airspace.

Officials also urged the public to cooperate with the measure, emphasising that adherence to the regulations is essential to ensure the safety and security of everyone.

Earlier suspension

Earlier this month, on March 1, the GCAA had already suspended all flight permits for drones, gliders, and hobby aircraft for one week.

During that suspension period, operating or flying these aircraft within UAE airspace was strictly prohibited.

The authority has now confirmed that the ban remains in place nationwide, reinforcing the country’s aviation safety protocols.







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