Dubai has introduced a new system that allows government employees to formally challenge certain workplace decisions, following a decree issued by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.

The new framework, established under Decree No. (5) of 2026, creates a Central Grievances Committee that will review complaints from Dubai government staff regarding administrative decisions affecting their jobs.

What is the new committee?

The Central Grievances Committee is a body created to review appeals from government employees who believe an administrative decision affecting them was unfair or improperly handled.

A separate Grievance Adjudication Committee will examine the appeals and issue final decisions.

Who will be on the committee?

The committee will include:

• A chairman and deputy chairman
• Members with legal and human resources expertise
• Representatives from:
  • The General Secretariat of the Executive Council
  • The Supreme Legislative Committee
  • The Dubai Government Human Resources Department

Members will be appointed by the chairman of Dubai’s Executive Council.

What decisions can employees challenge?

Employees may submit grievances against final administrative decisions affecting:

• Their employment or legal status
• Job roles
• Working conditions

On what grounds can a complaint be filed?

Appeals can be made if an employee believes a decision involved:

• Misapplication of the law
• Failure to follow required procedures
• Abuse of authority
• Excessive disciplinary action
• Lack of proper justification

How long do employees have to file a grievance?

Employees must submit their complaint within 14 working days after receiving written notice of the decision. Late submissions may still be accepted if there is a valid reason.

When can a complaint be rejected?

The committee may reject grievances if:

• The issue falls outside its jurisdiction
• The complaint is filed after the deadline
• The matter has already been decided by the courts
• The employee has no legal interest in the case

Are the committee’s decisions final?

Decisions issued by the Grievance Adjudication Committee will be final and binding on government entities. However, employees still retain the right to challenge decisions through the courts.

What else does the decree change?

The new decree replaces Executive Council Resolution No. (41) of 2015, which previously governed the grievances process for Dubai government employees.

The law will take effect once it is published in the Official Gazette.

Dubai’s Roads and Transport Authority (RTA) has announced extended operating hours for metro, tram, and bus services during the Eid Al Fitr holiday, along with free public parking for the first three days of the celebration.

Dubai Metro’s Red and Green Lines will run from 5:00am to 1:00am the following day between March 18 and 21, while services on Sunday, March 22, will operate from 8:00am until 1:00am.

Dubai Tram services will operate from 6:00am to 1:00am from Wednesday to Saturday, and from 9:00am to 1:00am on Sunday.

Some changes will also apply to intercity bus services. Route E100, which usually runs between Al Ghubaiba Bus Station and Abu Dhabi, will be suspended from the afternoon of March 18 until March 22. Passengers travelling to Abu Dhabi during this period are advised to use Route E101 from Ibn Battuta Bus Station instead. Meanwhile, Route E102, operating between Al Jafiliya Bus Station and Musaffah, will continue running from March 19 to 22.

The RTA advised commuters to check the S’hail mobile app for updated schedules covering Dubai Bus and marine transport services, including water taxis, ferries, and abras.

Public parking across Dubai will be free from the first day of Eid until the end of the third day, although multi-storey parking facilities will remain chargeable. Normal parking fees will resume from the fourth day of Eid.

Several RTA service centres will also close during the holiday. Vehicle technical inspection centres and Customer Happiness Centres will be shut from March 19 to 22, while some smart customer centres and the Umm Ramool centre will remain open 24 hours. Services are expected to resume on Sunday, depending on the length of Ramadan.

Flights operated by Air India Express to and from Abu Dhabi, Ras Al Khaimah, and Sharjah are continuing as scheduled despite disruptions affecting services to Dubai.

The airline confirmed that its ad-hoc operations on these routes remain unaffected, even as flights to and from Dubai were cancelled after a temporary suspension of operations at Dubai International Airport earlier on Monday.

The disruption came after airport authorities halted flight operations at Dubai International Airport as a precautionary measure following an incident near the airport. Operations have since begun gradually resuming, with Emirates indicating it expects to operate a limited schedule.

Due to the earlier suspension, both Air India and Air India Express cancelled their Dubai services for the day. Passengers affected by the cancellations have been offered flexible travel options at no additional cost.

Oman Air flights

Meanwhile, Oman Air announced that several of its routes will remain suspended until March 31 due to ongoing regional airspace closures affecting flight operations.

The airline, however, confirmed that flights to and from destinations including Amman, Dubai, Bahrain, Doha, Dammam, Kuwait City, Copenhagen, Baghdad, and Khasab will remain cancelled during this period.

Oman Air said most of its network continues to operate normally, while advising passengers affected by the disruptions to manage their bookings through the airline’s digital platforms.

Airlines across the region have been adjusting schedules and routes as regional airspace restrictions continue to impact operations.