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UAE bank to phase out SMS OTPs, app-based authentication introduced for online transactions

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A leading UAE bank will begin replacing SMS one-time passwords (OTPs) with a more secure, faster app-based authentication method for online transactions starting November 1.

Dubai-based Emirates NBD bank said customers will soon receive push notifications on their mobile devices prompting them to approve transactions directly in the ENBD X app, eliminating the need for codes sent via SMS or email.

The shift is part of a sector-wide transition mandated by the Central Bank of the UAE, which has instructed banks to fully phase out SMS and email OTPs by March 2026.

“App-based authentication is both faster and safer. It minimises the risk of fraud linked to SIM-swap attacks, SMS interception and phishing scams,” the bank said.

Rollout in phases

The first phase, beginning 1 November, will cover account transfers and low-value alerts, reportedly including transactions of Dh100 or less. Push-based approvals for debit and credit card transactions will follow in later phases.

The bank has urged customers to update the ENBD X app, enable push notifications and activate biometric login to ensure smooth access once the new system is in place.

Why the change matters

SMS and email OTPs have long been a target for cyber-fraud. Criminals often exploit weak telecom security or trick customers into sharing OTPs.
App-based authentication instead verifies transactions inside a secured app bound to the customer’s registered device, often requiring a fingerprint or facial recognition scan before approval.

Industry experts say the new process improves security, speeds up approvals and reduces reliance on SMS networks, which can sometimes be delayed or blocked, especially for overseas users.

What customers should do

Emirates NBD advises its customers to take these steps:

  • Download or update the ENBD X app.
  • Register their mobile device and enable push notifications and biometrics.
  • Ensure their contact details are up to date with the bank.
  • Familiarise themselves with fallback options, such as Smart Pass or customer support lines, in case they lose their device or face issues while travelling.

The bank warned that customers who do not activate in-app authentication may face delays or disruptions in processing online payments, including peer-to-peer transfers, international remittances and card-linked online shopping transactions.



With over 35 years of experience in journalism, copywriting, and PR, Michael Gomes is a seasoned media professional deeply rooted in the UAE’s print and digital landscape.

Business

UAE denies claims of restrictions on investor funds, reaffirms open economy policy

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The UAE has firmly dismissed reports circulating on social media that suggest restrictions on investor funds, calling the claims inaccurate and misleading.

Officials clarified that there are no limits on the movement of capital or on foreign investors’ ability to manage and transfer their money. Authorities stressed that the country remains committed to maintaining an open, business-friendly environment aligned with international standards.

Commitment to investor confidence

The Ministry of Economy and Tourism reiterated that the UAE continues to support the free flow of capital, a key pillar in attracting global investment and ensuring long-term economic stability.

Officials emphasised that policies remain unchanged, reinforcing the country’s reputation as a reliable and transparent destination for businesses and investors.

Dubai reaffirms its position

In a statement shared on X, the Dubai Media Office also rejected the circulating claims, describing them as false. It highlighted that Dubai continues to stand as a leading global hub for business and investment, supported by a strong and resilient economy.

Call for accurate information

Authorities have urged the public and media outlets to rely on official sources when seeking information, warning against the spread of unverified claims online.

The clarification comes as the UAE contåinues to strengthen its position as a global financial and investment centre, built on openness, stability, and investor confidence.

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Announcements

How UAE’s new banking plan will support businesses and individuals

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The Central Bank of the UAE has rolled out a new financial support package designed to keep banks strong and ensure they continue supporting and safeguarding the broader economy amid global and regional uncertainty.

The package was endorsed during a high-level board meeting chaired by Sheikh Mansour bin Zayed Al Nahyan, underscoring the UAE leadership’s proactive approach to maintaining economic stability.

Built around five key pillars, the initiative is designed to provide banks with greater liquidity, enhanced flexibility, and temporary regulatory relief, ensuring they can continue to support businesses and individuals during uncertain times.

Under the new measures, banks will gain expanded access to liquidity, including the ability to utilise reserve balances and secure term funding in both dirhams and US dollars. This step is expected to keep credit flowing across key sectors of the economy.

The Central Bank has also introduced temporary easing of liquidity and funding requirements, giving financial institutions more room to continue lending. Capital buffer requirements will be relaxed as well, allowing banks to deploy excess capital to support economic activity.

Additionally, new provisions will offer greater flexibility in managing credit risk, including delaying the classification of certain loans affected by current market conditions—providing relief to borrowers facing temporary challenges.

Authorities emphasised that banks are expected to maintain lending and continue supporting customers as part of the UAE’s broader economic response strategy.

Despite global pressures, the UAE’s financial system has shown strong resilience. During its meeting, the Board confirmed that current market conditions have had no significant impact on the health of the banking sector or the efficiency of payment systems.

The Central Bank also highlighted the country’s robust financial position, with foreign exchange reserves exceeding AED 1 trillion and a strong monetary base. The UAE’s banking sector, valued at over AED 5.4 trillion, continues to demonstrate solid fundamentals.

With liquidity levels remaining high and reserves strong, the CBUAE reaffirmed its readiness to take further action if needed to protect financial stability and sustain economic growth.

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Business

Explained: Dubai’s new law on administrative violations, fines and penalties

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Dubai has introduced a new legal framework governing administrative violations, penalties, and enforcement measures across government entities.

Issued by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, Law No. (6) of 2026 aims to make enforcement fairer, more transparent, and consistent across the emirate.

Here’s a simple breakdown of what the law means.

What is the purpose of the law?
The law creates a unified framework for handling administrative violations and penalties across Dubai government entities. It is designed to ensure enforcement actions respect fairness, transparency, accountability, and legality while protecting public services and community interests.

How are violations classified?
Administrative violations must now be clearly defined by the competent authority and are classified into three categories:

  • Minor violations
  • Moderate violations
  • Serious violations

This classification helps authorities apply appropriate penalties based on the severity of the offence.

What penalties can authorities impose?
Government entities may apply several administrative measures depending on the violation, including:

  • Warnings to correct the issue
  • Temporary closure of a business (up to six months)
  • Permanent closure of an establishment
  • Cancellation or modification of licences or permits
  • Suspension of projects, activities, or transactions

How will fairness be ensured?
The law requires penalties to be proportionate to the violation and consider factors such as:

  • Whether the violation was intentional or accidental
  • Repeated violations
  • Damage caused
  • Whether the offender took steps to fix the issue early

What are the procedures before penalties are announced?
Authorities must follow strict procedures before publishing violations:

  • Approval from the Director General of the government entity
  • Coordination with the Government of Dubai Media Office for public announcements

When does the law take effect?
The law comes into force immediately after publication in the Official Gazette. Any conflicting provisions in previous laws will be cancelled.
Officials say the law will help standardise enforcement practices across Dubai, prevent misuse of authority, and increase compliance with regulations, ultimately improving governance and protecting public interests.

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