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Emiratisation in CX is natural call for this Dubai BPO

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Data Direct Group urges UAE private sector to hire more local talent

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Dubai-based leading BPO organisation Data Direct Group has urged the UAE’s private sector to follow the recent guidelines established by country’s Ministry of Human Resources and Emiratisation (MoHRE) and hire more local talent to boost Emirati employment rates.

The Ministry earlier this month announced that around 79,000 UAE nationals were working in the private sector. In September 2022, UAE’s authorities set out quotas for hiring Emiratis for the first time and gave private companies deadlines to reach them.

Private sector companies with at least 50 employees needed to ensure 3 per cent of their workforce was made up of Emiratis by July 7. Four days later on July 11, MoHRE announced a new update to the rules, whereby private companies with 20 to 49 employees are now included in the government’s Emiratisation drive with the new rules now applicable to companies across 14 economic sectors including property, education, construction and health care.

“This is the time to infuse the current market with a great new talent pool that is homegrown and localised. Emirati employment rate is projected to increase to 10 per cent in 2026 with a steady growth every year and it is the time for private businesses of the country to step up by reaching targets laid down by the MoHRE,” said Rajiv Dalmia, the chairman and founder of Data Direct Group that today employs close to 1,500 professionals from over 25 nationalities working in four countries.

“We achieved outstanding results in going beyond to fulfill the government’s targets for hiring Emirati talent. A major part of that success is due to the fact that Emiratisation has always been a part of our role to keep local clients happy while enhancing the customer experience.”

Rajiv Dalmia

As part of the company’s commitment to support the nation’s vision and foster local talent, Data Direct been implementing strategic initiatives since the company’s inception in 2002, and much before the UAE government started ‘customer happiness centres’ across the country to serve the local population. An internal audit by DDG after the first half of 2023 has shown staff representation among Emiratis at nearly 5-7 times the minimum required, especially in certain departments.

“We do not see Emiratisation as a minimum quota to achieve just for the sake of representation,” added Dalmia. “The more the merrier, and there is a constant endeavour to seek out local talent first before we look at other options.”

Elaborating on the MoHRE data, recruitment consultancy Qureos has said sectors such as business services (14% growth year on year), construction (13%), and commerce and repair services (10%) are among the new frontrunners in Emirati hiring, coming neck-to-neck with the traditional BFSI (banking, financial services and insurance) sector. Data Direct serves many clients in the services and banking sector.

Qureos data also suggests a massive 75% increase in college enrolment for banking studies. The graduates are due to be incorporated in the near future where the HR departments of companies such as Data Direct stand to benefit. “Employees within our team setup and familiar with the work culture at Data Direct Group provide good referrals to future employees. References are our best sources for talent,” said Nona Sharma, HR head at DDG.

“The accomplishment in surpassing Emiratisation targets is a testament to our commitment to the UAE’s socio-economic growth and vision for a prosperous future. By empowering local talent, we also strengthen our own organisational capabilities.”

DDG has been working with many government entities to enhance the customer experience during interactions. Meanwhile, the rise of Gulf countries’ economies has also seen a surge in hiring local talent. “A collaboration with Talabat in Bahrain, for instance, has happened due to our track record on this and their requirements to keep 100% staff local. In Oman, it is 80% of our strength while the highly cosmopolitan nature of UAE means we have about 35-40 locals who cater to clients, including key government agencies. Having talented local colleagues is not tokenism for us. They are, in fact, the guiding light for us in many cases,” Dalmia added.

 

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Dubai tipped as mergers and acquisitions hub as Middle East HealthTech nears Dh44 billion market by 2033

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Life-sciences M&A (mergers and acquisitions) across the Middle East is expected to accelerate as Gulf governments ramp up investment in biotech manufacturing, advanced therapies and HealthTech, according to a new report by Grand View Research (GVR). 

The study forecasts the region’s HealthTech market will climb to Dh44 billion by 2033, supported by a growing shift toward biologics, localisation and technology-transfer programmes.

The findings come as the UAE and Saudi Arabia intensify efforts to build sovereign capabilities in drug development and production under the UAE Life Sciences Strategy and Saudi Vision 2030. 

Analysts say the push is driving consolidation and new deal-making ahead of the World Health Expo (WHX) 2026, formerly Arab Health, set to take place in Dubai next year.

Dubai seen as centre of consolidation

The report positions Dubai as a key coordination hub for regional life sciences expansion due to its regulatory neutrality, logistics infrastructure, and free-zone incentives.

“Dubai and the broader GCC now sit at the crossroads of science, capital and policy,” said Swayam Dash, Managing Director at GVR. 

“That convergence is catalysing a wave of acquisitions and joint ventures. Localisation is no longer just a cost play – it’s now fundamental to building an ecosystem for advanced therapies.”

CDMO and bioprocessing markets to nearly double

GVR estimates the Middle East healthcare CDMO (Contract Development and Manufacturing Organisation) market at $6.27 billion (Dh23 billion) in 2024, nearly doubling to $11.91 billion (Dh43.7 billion) by 2033 at a 7.5% CAGR.


The region’s bioprocessing market is also projected to more than double from $1.16 billion (Dh4.26 billion) to $2.44 billion (Dh9 billion) over the same period.

The trend is reshaping investor priorities. Small molecules continue to hold the largest CDMO revenue share at around 36%, but biologics, biosimilars and cell-based therapies are increasingly driving strategic focus.

Localisation drive fuels deal activity

Dash said governments are rapidly advancing localisation strategies across biologics, biosimilars and cell therapy inputs. “Global players want access to the region’s growth, and governments want capability quickly. The outcome is a strong M&A pipeline in CDMO, bioprocessing and cell therapy inputs.”

GVR notes that outsourcing is expanding as drugmakers pursue lower production costs, faster time-to-market and improved supply-chain resilience.

A smaller but fast-growing segment, cell therapy raw materials, is forecast to expand almost fourfold, from $39.2 million (Dh144 million) in 2024 to $169.8 million (Dh623.5 million) by 2033, one of the highest CAGRs globally at 17.8%.

HealthTech, AI and diagnostics draw investor interest

Dubai’s expanding biotech accelerators and digital-health pilots are also contributing to rising interest in acquisitions, especially in AI-enabled diagnostics, remote monitoring and precision-medicine platforms. These segments are expected to feature prominently in deal announcements at WHX 2026.

Regulatory delays remain a risk

The report warns that regulatory fragmentation and limited specialised talent could slow some large cross-border deals despite the region’s strong growth trajectory.

The pharmaceutical CDMO segment, for example, is expected to grow from $3.50 billion (Dh12.85 billion) to $5.39 billion (Dh19.79 billion) by 2033, reflecting a more moderate 4.9% CAGR in mature areas of the market.

Still, Dash said the strategic direction is clear: “The Middle East doesn’t just want access to advanced therapies, it wants to produce them. Consolidation and capability acquisition will be central to that aim.”

WHX 2026 poised as deal-making platform

With global biopharma and CDMO companies preparing to expand in the Gulf, WHX 2026 is expected to serve as a major platform for investment announcements, joint ventures and new manufacturing partnerships. Analysts expect the next 24 months to be critical for companies positioning themselves within a developing Gulf-based life-sciences hub.

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Beyond Downtown: Dubai’s upcoming mall will be 3 times bigger; here’s what we know

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Dubai is gearing up for one of its most ambitious retail projects yet, and it’s absolutely massive. Emaar’s upcoming Dubai Square Mall at Dubai Creek Harbour is set to be three times the size of Downtown Dubai, cementing its place as one of the region’s biggest shopping and entertainment giants. 

Backed by a Dh180 billion investment, the project is expected to open in three years and is already being called a game-changer for Dubai’s retail future.

Emaar announced the Dubai Square project earlier this year, positioning it as a next-generation destination where residential, retail, dining, entertainment and lifestyle experiences all come together under one address. At the heart of it is the Dubai Square Mall, a tech-forward, eco-friendly retail hub designed to feel more like a futuristic city than a conventional shopping centre.

A mall designed for the future

Emaar founder Mohamed Alabbar revealed that the mall will go big on sustainability and technology. With Dubai’s EV ownership rapidly rising, the new mall will feature dedicated electric vehicle facilities, ensuring a smooth, modern and planet-friendly experience for visitors.

One of the mall’s standout features?
It will operate as a drive-through mall, aligning with Dubai’s push for smart, green and ultra-convenient infrastructure.

Future tech

Dubai Square Mall will use Artificial Intelligence to enhance the shopping journey, from personalised recommendations to seamless navigation and smarter retail services. Think of it as a mall that gets to know what you like before you even walk in. The mall will also integrate dedicated EV facilities and smart-drive design features.

Immersive design, inside and out

The mall’s architecture leans heavily into light, openness and immersive visuals. Expect:

  • Striking skylights
  • High-tech LED installations
  • Glazed roofing and expansive glass windows
  • Vast landscapes and greenery woven throughout

The result? A bright, airy, modern space that blends indoor and outdoor vibes, very much in line with Dubai’s evolving design language.

Emaar is already the name behind Dubai’s most iconic retail destinations, and Dubai Square Mall is set to add a whole new chapter to that lineup, bigger, smarter and more forward-thinking than anything the developer has done before.

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Abu Dhabi hosts global leaders as IFPI sets new direction for GMP harmonisation

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Abu Dhabi strengthened its position as a global hub for regulatory dialogue this week, as more than 50 countries convened for the 2nd International Forum of Pharmaceutical Inspectorates (IFPI), held on November 24–25 at the Marriott Hotel Downtown.

The high-level gathering brought together worldwide regulatory authorities, industry leaders, and Good Manufacturing Practice (GMP) experts to advance international alignment on pharmaceutical quality standards and patient safety.

Global supply chains demand shared standards

With medicines increasingly developed, manufactured, packaged and prescribed across multiple countries, speakers emphasised the need for deeper regulatory cooperation to ensure consistent safety and quality.

“Cooperation between regulatory authorities increases the availability of high-quality, safe, and effective medicines while improving transparency,” said Vladislav Shestakov, Co-Chair of the Organising Committee and Director of the State Institute of Drugs and Good Practices. He underscored that “quality begins with the mindset of its creators.”

For the second year, the Russian Federation co-chaired the Forum, with participation from the UAE, France, India, Singapore, the US, the UK, Egypt, Turkey, Armenia, Jordan, Italy, Belgium, and representatives from African states under the AMRH initiative.

Focus: harmonisation, inspection trust, and access to modern medicines

This year’s programme examined the most pressing challenges facing global regulators, including:

  • Harmonisation of pharmaceutical manufacturing requirements
  • Expanding access to modern medicines across different healthcare systems
  • Regulatory reliability, trust, and mutual recognition of GMP inspections
  • Inspection frameworks for biological medicinal products
  • Improved data-sharing and transparency among global inspectorates

Delegates also covered industry shifts driven by gene therapies, advanced biologics, and AI-enabled manufacturing.

“A new regulatory architecture is emerging”

Dmitry Galkin, Director of the Department for the Development of the Pharmaceutical and Medical Industry at Russia’s Ministry of Industry and Trade and Head of the Russian GMP Inspectorate, highlighted the rapid evolution of the regulatory landscape.

“A new architecture of global pharmaceutical regulation is taking shape, where mutual recognition of inspections, data exchange, and comparable quality standards become key elements,” he said.

Hands-on workshops strengthen technical competencies

Beyond high-level panels, inspectors and technical experts participated in workshops and case-based sessions designed to enhance GMP inspection skills, strengthen regulatory capacity, and foster practical problem-solving.

The event reaffirmed Abu Dhabi’s growing role as a neutral platform for global regulatory collaboration, reinforcing shared ambitions to modernise oversight models and ensure safe access to medicines worldwide.

International regulators call for deeper cooperation

Several leaders used the Forum to stress the importance of cross-border collaboration.
Prof. Dr. Taruna Ikrar, Head of the Indonesian FDA (BPOM), said the IFPI provides “a platform that strengthens regulatory systems and elevates the quality, consistency, and integrity of GMP inspections worldwide,” adding that ASEAN remains committed to harmonised standards and science-based inspections.

Looking ahead

As the Forum concluded, delegates pointed to one recurring takeaway: progress in the pharmaceutical sector depends on people, inspectors, regulators, scientists, and innovators working collectively toward a safer global medicine ecosystem.

Organisers confirmed that plans are already underway for an expanded next edition of the IFPI.

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