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Emiratisation in CX is natural call for this Dubai BPO

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Data Direct Group urges UAE private sector to hire more local talent

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Dubai-based leading BPO organisation Data Direct Group has urged the UAE’s private sector to follow the recent guidelines established by country’s Ministry of Human Resources and Emiratisation (MoHRE) and hire more local talent to boost Emirati employment rates.

The Ministry earlier this month announced that around 79,000 UAE nationals were working in the private sector. In September 2022, UAE’s authorities set out quotas for hiring Emiratis for the first time and gave private companies deadlines to reach them.

Private sector companies with at least 50 employees needed to ensure 3 per cent of their workforce was made up of Emiratis by July 7. Four days later on July 11, MoHRE announced a new update to the rules, whereby private companies with 20 to 49 employees are now included in the government’s Emiratisation drive with the new rules now applicable to companies across 14 economic sectors including property, education, construction and health care.

“This is the time to infuse the current market with a great new talent pool that is homegrown and localised. Emirati employment rate is projected to increase to 10 per cent in 2026 with a steady growth every year and it is the time for private businesses of the country to step up by reaching targets laid down by the MoHRE,” said Rajiv Dalmia, the chairman and founder of Data Direct Group that today employs close to 1,500 professionals from over 25 nationalities working in four countries.

“We achieved outstanding results in going beyond to fulfill the government’s targets for hiring Emirati talent. A major part of that success is due to the fact that Emiratisation has always been a part of our role to keep local clients happy while enhancing the customer experience.”

Rajiv Dalmia

As part of the company’s commitment to support the nation’s vision and foster local talent, Data Direct been implementing strategic initiatives since the company’s inception in 2002, and much before the UAE government started ‘customer happiness centres’ across the country to serve the local population. An internal audit by DDG after the first half of 2023 has shown staff representation among Emiratis at nearly 5-7 times the minimum required, especially in certain departments.

“We do not see Emiratisation as a minimum quota to achieve just for the sake of representation,” added Dalmia. “The more the merrier, and there is a constant endeavour to seek out local talent first before we look at other options.”

Elaborating on the MoHRE data, recruitment consultancy Qureos has said sectors such as business services (14% growth year on year), construction (13%), and commerce and repair services (10%) are among the new frontrunners in Emirati hiring, coming neck-to-neck with the traditional BFSI (banking, financial services and insurance) sector. Data Direct serves many clients in the services and banking sector.

Qureos data also suggests a massive 75% increase in college enrolment for banking studies. The graduates are due to be incorporated in the near future where the HR departments of companies such as Data Direct stand to benefit. “Employees within our team setup and familiar with the work culture at Data Direct Group provide good referrals to future employees. References are our best sources for talent,” said Nona Sharma, HR head at DDG.

“The accomplishment in surpassing Emiratisation targets is a testament to our commitment to the UAE’s socio-economic growth and vision for a prosperous future. By empowering local talent, we also strengthen our own organisational capabilities.”

DDG has been working with many government entities to enhance the customer experience during interactions. Meanwhile, the rise of Gulf countries’ economies has also seen a surge in hiring local talent. “A collaboration with Talabat in Bahrain, for instance, has happened due to our track record on this and their requirements to keep 100% staff local. In Oman, it is 80% of our strength while the highly cosmopolitan nature of UAE means we have about 35-40 locals who cater to clients, including key government agencies. Having talented local colleagues is not tokenism for us. They are, in fact, the guiding light for us in many cases,” Dalmia added.

 

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Sheikh Mohammed issues new law on building quality and safety in Dubai: All you need to know

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In his capacity as Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, has issued Law No. (3) of 2026 regulating the quality and safety of buildings in Dubai.

The law applies to all buildings across the emirate, including those located in private development zones and free zones such as the Dubai International Financial Centre (DIFC), regardless of whether they were constructed before or after the law’s enactment.

Ensuring safer and sustainable buildings

The new legislation aims to enhance the quality, safety, and sustainability of buildings in Dubai by ensuring structural integrity, regular maintenance, and the safe operation of building systems. It also seeks to improve occupant comfort, reduce accidents, protect lives and property, and preserve Dubai’s urban landscape.

Role of Dubai Municipality

Under the law, Dubai Municipality will oversee the implementation of building safety standards. Its responsibilities include developing a digital building management system, maintaining a unified database of buildings, and carrying out periodic assessments to ensure compliance.

The municipality will also set sustainability standards, regulate building materials, promote the use of modern technologies in construction and maintenance, investigate building-related incidents, and implement measures to safeguard lives and property.

Mandatory Quality and Safety Certificate

A key provision of the law is the requirement for buildings to obtain a Quality and Safety Certificate, which will only be issued after a licensed engineering office conducts a comprehensive inspection and technical assessment of the building’s structural and technical condition.

The law also defines the responsibilities of authorities supervising construction activities in Dubai, including Dubai Municipality and regulators overseeing private developments and free zones.

Responsibilities of building owners

Building owners, including unit owners governed by Law No. (6) of 2019 on Joint Property Ownership in Dubai, must obtain the Quality and Safety Certificate after construction is completed and address any defects identified during inspections.

Owners are also required to:

  • Hire a licensed engineering firm to assess the building and prepare a technical report
  • Carry out regular maintenance for buildings under 20 years old
  • Repair defects that may threaten structural safety, residents, or surrounding properties
  • Allow authorities to conduct inspections and perform necessary repairs

Maintenance must continue even after the building obtains its safety certificate.

Certificate validity

The Quality and Safety Certificate will remain valid for 10 years for buildings less than 40 years old from the date of completion, and five years for buildings that are 40 years or older.

Certificates may be renewed for similar periods, according to procedures to be determined by a decision from the Chairman of the Executive Council of Dubai.

Rules for demolition and tenant rights

If a building is approved for demolition, the provisions outlined in Law No. (26) of 2007 regulating landlord–tenant relations in Dubai will apply.

Tenants who vacate the building under such circumstances will have priority to return after reconstruction or major maintenance, at the same rental value stated in their original lease, unless otherwise agreed by both parties.

Penalties for violations

Violations of the law or related decisions may result in fines ranging from Dh100 to Dh1 million. Repeat offences within two years may lead to fines doubling to a maximum of Dh2 million.

Authorities may also impose administrative measures such as suspending building permits, halting government or private transactions related to the building, and stopping lease certification procedures until violations are resolved.

Appeals and enforcement

Anyone subject to a decision or administrative action under the law may submit a written appeal within 30 days to the Director General of Dubai Municipality or the relevant authority. A designated committee will review the appeal and issue a final decision within 30 days.

Authorities may also seek assistance from government entities, including the police, to enforce the law when required.

Implementation timeline

Building owners, contractors, and engineering offices must comply with the law within one year of its effective date, although the Chairman of the Executive Council of Dubai may extend the deadline if necessary.

The law will be published in the Official Gazette and will come into effect 60 days after publication, with any conflicting provisions in other laws annulled.

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UAE Central Bank assures public financial system is stable and fully operational

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Central Bank of the UAE has reassured residents and businesses that the country’s financial system remains strong, stable and fully operational despite rising geopolitical tensions across the region.

The regulator said banks, financial institutions and insurance companies across the UAE continue to operate normally, delivering services to customers without disruption.

Khaled Mohamed Balama said the sector remains resilient and well-positioned to navigate evolving regional developments.

“The UAE’s banking and financial sector continues to demonstrate the highest levels of resilience and stability,” he said.

Strong foundations of the financial sector

According to the central bank, the sector is built on strong governance frameworks, diversified institutions and proactive risk management systems designed to respond quickly to regional and global economic shifts.

Balama noted that the regulator has played a key role in strengthening the country’s financial stability and global reputation.

Strong capital and liquidity buffers

Financial indicators show that the UAE banking sector is entering the current period of regional uncertainty from a position of strength.

  • Capital adequacy ratio: around 17%
  • Liquidity Coverage Ratio: above 146.6%

Both indicators remain well above international regulatory requirements, reflecting strong financial buffers across the sector.

Total assets in the UAE banking system have also grown significantly, exceeding Dh5.42 trillion, highlighting the scale and stability of financial institutions operating in the country.

These strong capital and liquidity levels help banks absorb economic shocks and maintain lending activity even during periods of uncertainty.

The Central Bank also confirmed that banking infrastructure, digital platforms and payment networks continue to operate smoothly across the country.

“I reaffirm that the UAE’s banking systems, payment systems and national financial infrastructure continue to operate with full efficiency and stability,” Balama said.

Continuous monitoring and preparedness

Authorities said the financial sector remains under close monitoring, with ongoing coordination between the central bank, financial institutions and government entities.

Banks in the UAE operate under regulatory frameworks that require continuous risk monitoring, stress testing and business continuity planning aligned with international best practices.

The Central Bank said it maintains a wide range of monetary and prudential policy tools to support financial stability when needed.

Balama reaffirmed the regulator’s commitment to safeguarding the sector’s stability and supporting the UAE’s long-term economic growth.

“I reaffirm the Central Bank of the UAE’s unwavering commitment to closely monitor developments, maintain full operational readiness and provide the necessary support to safeguard the achievements realised over more than five decades of progress and prosperity,” he said.

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Dubai to host ‘Billionaires for Peaceconclave as global movement calls for values-driven leadership

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As geopolitical tensions and conflicts intensify across the world, a growing global initiative is calling for renewed focus on peace, dialogue and shared human values.

The I Am Peacekeeper Movement is stepping up efforts ahead of the upcoming Billionaires for Peace Conclave, scheduled to take place in Dubai this May.

Founded by humanitarian leader Huzaifa Khorakiwala, the movement promotes seven core values — truth, gratitude, forgiveness, love, humility, giving and patience — as the foundation for inner harmony and lasting global peace.

“Peace is not merely the absence of conflict. It is a shared responsibility rooted in how we live, act and lead,” Khorakiwala said. “In a world facing unprecedented challenges, aligning our values with our actions is more important than ever.”

Global movement for peace

Launched in Dubai, the I Am Peacekeeper Movement aims to unite individuals, institutions and communities under a shared mission of harmony and mutual understanding.

The initiative has rapidly expanded into a global platform engaging millions of advocates worldwide through digital campaigns, grassroots networks and international events.

Organisers say the upcoming Billionaires for Peace Conclave will bring together influential leaders, entrepreneurs and changemakers to explore ways to advance peace-building, ethical leadership and global cooperation.

Building on a global peace summit

The initiative builds on the momentum generated by the Global Justice Love & Peace Summit held in April last year.

The summit brought together 10 Nobel Peace Laureates on a single stage and concluded with the release of a Peace Charter encouraging global solidarity, dialogue and values-driven leadership.

Organisers say the movement’s focus on “lived values” aligns closely with the UAE’s longstanding commitment to tolerance, coexistence and cross-cultural dialogue.

With Dubai hosting the upcoming conclave, supporters hope the city will once again serve as a global platform for conversations on peace and shared human responsibility.

About the movement

The I Am Peacekeeper Movement is a global initiative founded by Dr Huzaifa Khorakiwala to promote universal peace through core human values. Launched in Dubai, the movement engages communities worldwide through advocacy, education and international events such as the Global Justice Love & Peace Summit and the Billionaires for Peace Conclave.

More information is available at: www.i-am-peacekeeper.com

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