Automation is revolutionising the UAE’s labour market services. At the Ministry of Human Resources and Emiratisation (MoHRE), human effort has been reduced by 56 per cent, with 175,000 of 310,000 requests between February and October fully automated. Even more impressively, review and approval times for eligible quota requests have been slashed by up to 99 per cent, from 10 days to just one second.
This dramatic efficiency gain comes from MoHRE’s AI-powered smart work permit system, which automatically verifies eligibility, allocates quotas, and uses predictive models to anticipate workforce needs, all while minimising delays, errors, and manual intervention.
The Ministry says this milestone reflects its technology-driven approach to service development, combining advanced AI solutions, a robust digital infrastructure, and continuous upskilling of employees to manage smart automation effectively. Seamless electronic integration with government partners further enhances speed and reliability.
A standout feature is the AI-powered quota allocation system, which supports business growth by proactively assigning workforce quotas based on an establishment’s operational status and real-time needs. The system ensures companies can meet staffing requirements quickly while streamlining approvals and reducing delays.
Since the start of the year until October, the platform has granted around 900,000 work permit quotas and processed over 11 million transactions through automation. For additional quotas, predictive models automatically approve requests when possible, while cases that exceed certain thresholds are referred to specialised committees.
With self-learning capabilities, the system continuously refines its decision-making by analysing new data and monitoring operational patterns. Over time, this leads to more accurate predictions, smarter approvals, and higher-quality outcomes.