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How Dubai Airports plans to redefine inclusive travel by 2035

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Dubai Airports has unveiled an ambitious 10-year strategy to transform both Dubai International (DXB) and Dubai World Central (DWC) into the world’s most accessible and inclusive airports by 2035.

This long-term commitment is part of Dubai’s broader vision to become a truly disability-friendly city, focusing on enhancing the travel experience for People of Determination (PoD) across every touchpoint.

What Does the Plan Involve?

The strategy focuses on a fundamental shift in mindset and culture, moving beyond just infrastructure improvements. It aligns with international best practices and the UAE’s commitment to PoD rights.

Recent initiatives already in place include:

  • Sunflower Lanyards: A discreet identifier for travellers with hidden needs, granting them access to priority lanes and an autism-friendly route.
  • Hearing Loops: Installed across more than 520 touch points for travellers with hearing loss.
  • Autism-Friendly Certification: DXB is recognised as an autism-friendly airport.
  • Assisted Travel Lounge: A quiet, sensory-friendly lounge located in Terminal 2.
  • Online Travel Planner: A visual guide to help guests prepare for their journey in advance.

The “DXB for All” Campaign

To launch the next phase of this plan, Dubai Airports has partnered with the PoD community to create a new public awareness campaign, anchored by the pledge “DXB for All.”

The campaign features six powerful, real-life stories of people with determination, including advocates like Fatma Al Jassim and former Paralympic swimmer Jessica Smith, showcasing how they navigate the busy airport. The stories highlight the importance of:

  • Employee sign language skills for deaf guests.
  • Tactile guidance for those with visual impairments.
  • Managing sensory sensitivities for children on the autism spectrum.

A Collaborative Effort

Making this vision a reality is a collaborative effort involving the entire oneDXB community, including key partners like Emirates, flydubai, Dubai Police, Dubai Customs, dnata, and many others, ensuring a seamless and inclusive journey for every guest.

With over 35 years of experience in journalism, copywriting, and PR, Michael Gomes is a seasoned media professional deeply rooted in the UAE’s print and digital landscape.

Business

Dubai gold market news: Exclusive UAE commemorative coins now available

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A new limited-edition collection of gold and silver commemorative coins has been launched in the UAE, celebrating national unity while supporting community development efforts across Dubai.

The initiative, led by Emirates Minting Factory in collaboration with Dubai Gold District, is inspired by the ‘Proud of UAE’ campaign and is available exclusively within the district. The collection offers collectors and investors a chance to collect a symbolic piece tied to a defining moment in the nation’s recent history.

Beyond its collectable value, the project carries a philanthropic dimension. Proceeds from the sale of the coins will go to Ferjan Dubai, a social enterprise focused on strengthening community life and enhancing social well-being across neighbourhoods.

Officials say the initiative reflects a broader message of unity and resilience. Essa Al Falasi, Chairman of Emirates Minting Factory, described the coins as symbols of “gratitude and solidarity,” noting that the project aims to combine tangible value with meaningful impact. As a UAE-founded company, he added, the factory sought to contribute in a way that resonates with both national pride and social responsibility.

Each coin is crafted with investment-grade 1 oz gold and silver, reflecting the UAE’s heritage through detailed design and high-quality minting. The collection is positioned not only as a commemorative keepsake but also as a long-term asset for collectors.

The launch comes amid a growing trend of purpose-driven luxury products in the region, blending investment appeal with social impact.

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AI Is taking over half of UAE government services: What you need to know

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The UAE will transition 50 per cent of its government services, operations and sectors to autonomous artificial intelligence systems within the next two years, under directives issued by President Sheikh Mohamed bin Zayed Al Nahyan.

The major shift was announced on Thursday by Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, who said the country would move half of its government services to AI-driven systems as part of a new governance model.

Describing the initiative as a next-generation government system, Sheikh Mohammed said the UAE aims to become the first country in the world to adopt ‘agentic AI’ models capable of independently executing tasks, managing processes and supporting decision-making without direct human intervention.

He noted that advanced AI technologies are now able to monitor changes, analyse data, provide recommendations and carry out sequences of actions autonomously, adding that such systems would function as an executive partner to government entities. The move is expected to enhance efficiency, improve service delivery and enable real-time evaluation and optimisation across public sector operations.

Sheikh Mohammed also said that ministers, directors-general and federal entities would be assessed over the next two years based on how effectively they keep pace with the transformation, including the speed at which they adopt AI tools and implement new operational standards.

As part of the initiative, all federal government employees will undergo specialised training in artificial intelligence to build the capabilities required to support what has been described as one of the largest government transformation projects globally.

How AI shift could affect daily life

  • Applications, approvals, and renewals could be processed much quicker.
  • Expect fewer in-person visits and more services handled online.
  • AI systems don’t sleep, some services may become available 24/7.
  • Real-time tracking and instant status updates on requests.
  • Policies and services may improve based on data-driven insights.
  • Basic processes (like renewals or payments) could be fully automated.
  • Problems or delays in services may be identified and fixed sooner.
  • Increased reliance on digital systems may bring stronger data controls, but also higher awareness around privacy.

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UAE’s new banking rule explained: Why WhatsApp is banned

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The UAE Central Bank has banned banks from using messaging apps like WhatsApp for customer services, but what does that actually mean for you?

Here’s a simple breakdown 

No more banking over WhatsApp

If you’ve ever:

  • Messaged your bank on WhatsApp
  • Received account details or updates
  • Got verification codes or documents

That’s now completely banned.

Banks are no longer allowed to use messaging apps for any financial communication.

Your data will be safer

The main reason for the ban is security.

Messaging apps can:

  • Be used for scams or impersonation
  • Allow easy sharing of sensitive info (screenshots/forwards)
  • Store or process data outside the UAE

The new rule ensures your banking data stays protected and within the country.

What you can’t do anymore

Through apps like WhatsApp, you will not be able to:

  • Transfer money
  • Pay bills
  • Open or close accounts
  • Receive PINs or OTPs
  • Share documents like Emirates ID or bank statements

Where you should bank instead

Going forward, banks will direct you to official channels only, such as:

  • Mobile banking apps
  • Secure websites
  • Call centres
  • Physical branches

 If someone asks you to share banking details over WhatsApp, that’s a red flag.

Watch out for scams

This change also helps you identify fraud more easily:

Banks will not contact you on WhatsApp for sensitive matters anymore

So if you get such a message, it’s likely a scam.

When this takes effect

Banks have until the end of April to fully stop using messaging apps. After that, violations could lead to penalties.

This isn’t about convenience, it’s about protecting your money and personal data. Expect fewer casual interactions with banks, but much stronger security.

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