talabat, the UAE’s leading local tech organisation, has recorded over 60 per cent increase in its orders in 2021. The growth was registered in orders across its portfolio, which includes food, groceries and other non-food verticals. It’s customer base went up by over 30 per cent, with over two million new app downloads registered in 2021.
talabat today provides over 17,000 restaurant partners on its platform with a tech solution to enhance their online reach, in addition to data and tools to scale their business while giving them access to the company’s wide logistics network and industry expertise.
talabat was the first online food delivery platform to expand its operations to Zayed City, Al Dhafra region in Abu Dhabi in the first half of 2021.
In 2021, there was a growth of over 100 per cent in talabat’s non-food orders. talabat Mart (tMart), talabat’s own q-commerce and dark store concept grew more than 70 per cent in orders, and spread its presence across all seven emirates. More than 25 stores were strategically placed to meet the growing demand.
Tatiana Rahal, managing director, talabat UAE, said: “We are delighted to report strong year on year performance as we grow and expand our business. As a tech company, data plays a crucial role in our growth, steering our efforts to improve our services and fill market gaps to provide value, convenience and ease for our stakeholders across our operations, and on every level. Supporting SMEs has also been a big focus for us, and we have done this through strategic partnerships with the departments of economic development in Dubai, Ras Al Khaimah and Umm Al Quwain. This is an area we are continuously looking to enhance as part of our efforts to empower business owners in the Emirates.”
“2021 was an important year for the company, and with growth comes an increased sense of responsibility to give back to the communities we operate in, as well as our growing fleet of riders who continue to be at the heart of everything we do. It gives me so much pleasure to see how we utilise our platform for good, allowing consumers to share their appreciation to riders by tipping them, and to communities in need in the UAE and across the world through their generous donations.”
“Looking ahead to 2022, we see a positive outlook for the UAE market as the country spearheads projects in different sectors with the support of its visionary leadership.”
