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Dewa achieves highest score worldwide in customer experience

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Dubai Electricity and Water Authority (Dewa) has achieved the first global position scoring 100 per cent in implementing the requirements of the International Customer Experience Standard (ICXS2019).

The evaluation process included the preventive measures implemented by Dewa for the safety of its employees and customers during the Covid-19 pandemic.

The specialised team from the British Standards Institute (BSI) officially revealed Dewa maintains the category of ‘Internationally Distinguished Services’. The auditing process included virtual visits and tours as well as the direct broadcast of the centres that were evaluated using the latest technologies and communication mechanisms.

Saeed Mohammed Al Tayer, MD & CEO of Dewa, said, “Achieving the first global position in implementing the requirements of the International Customer Experience Standard for the third consecutive year reflects our commitment to Dewa’s Customer Happiness Charter, launched in 2015, and keenness to promote continuous innovation-driven improvement.

“We seek to enhance our competitiveness and have developed work mechanisms for assessing customer happiness in a live, direct and continuous manner. This is within an integrated framework for continuous improvement that incorporates strong evaluation and follow-up mechanisms. All this has enabled Dewa to set new global benchmarks in customer and stakeholder happiness,” added Al Tayer.

Waleed bin Salman, executive vice president of business development and excellence at Dewa, noted that Dewa obtains best global practices to design and implement innovative development initiatives and projects for excellence and its global position. Dewa has become an international benchmark in developing and implementing the highest excellence standards across all its activities and operations.

He added that this achievement reflects the importance Dewa attaches to its customers, their happiness, and upgrading its services to international levels. This is also a result of the top management’s support to provide a stimulating work environment to support the development of services and delivery channels to reach the highest happiness levels for its customers.

Dewa provides all its services on several digital channels. It has recently started providing its smart services on Amazon Alexa in Arabic, becoming the first government utility in the world to do this. Smart adoption of Dewa’s services reached 98.89 per cent in the fourth quarter of 2021.

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UAE’s mega highway plan: A new public transport system could change your daily commute forever

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The UAE is gearing up for a massive transformation in how people move across the country, and it could redefine your daily commute.

In response to rapid population growth and rising traffic pressure, the government has unveiled an ambitious infrastructure plan that includes a game-changing addition: a new national highway designed to ease congestion and supercharge connectivity.

Announced by Suhail Al Mazrouei, Minister of Energy and Infrastructure, during the UAE Infrastructure and Housing Council meeting, the project signals a bold new phase in the nation’s mobility strategy, one that aims to make travel faster, smoother, and far more efficient.

Game-changer for Dubai–Sharjah–Ajman commutes

One of the biggest highlights is a new public transport system connecting Dubai, Sharjah, and Ajman, one of the busiest commuter corridors in the country.

The plan includes 10 major routes powered by Bus Rapid Transit (BRT), a high-capacity system that runs on dedicated lanes, offering metro-like speed but with greater flexibility. With direct links to metro stations and key city hubs, the network aims to cut travel time and reduce reliance on private cars.

Officials say the move could significantly ease daily congestion while improving connectivity across densely populated areas.

Fourth federal corridor takes shape

Alongside public transport upgrades, progress is underway on the Fourth Federal Corridor, a major new highway set to stretch 68km with up to 8 lanes in each direction.

Designed to boost capacity and improve traffic flow, the corridor will feature 10 major intersections and four flyovers, strengthening links between emirates and supporting smoother movement of goods and people.

Once complete, it will join the UAE’s key highways: E11 (Al Ittihad Road), E311 (Sheikh Mohammed bin Zayed Road), and E611 (Emirates Road).

Crack down on rising car numbers

Beyond infrastructure, authorities are also looking at ways to curb the rapid rise in vehicle ownership.

According to Al Mazrouei, car growth in Dubai has surged past 8%, far exceeding the global average of around 2%. This has prompted discussions around stricter ownership policies, alongside expanding road networks and integrating smarter transport systems.

If these plans move forward as expected, daily commutes between emirates could soon look very different, faster, more connected, and far less stressful.

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Dubai Police alert: Fake insurance scams are exploding, don’t pay until you read this

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A new warning from Dubai Police is putting residents on high alert as fraudulent insurance schemes surge across the emirate, many of them spreading rapidly through social media.

As part of its ongoing BewareofFraud campaign, authorities revealed that unlicensed companies are luring victims with “too-good-to-be-true” deals, often advertising heavily discounted vehicle and health insurance packages designed to trick unsuspecting buyers.

These fake operators typically promise quick, hassle-free policies at prices far below market rates—pushing some residents to make payments without checking whether the company is legitimate. By the time doubts arise, the money is often gone.

Officials stressed that all legitimate insurers in the UAE are tightly regulated and must follow strict procedures to protect customers. Any offer that seems unusually cheap or rushed should raise immediate red flags.

Despite ongoing monitoring and legal action against fraudsters, Dubai Police made it clear: awareness is your strongest defence. Residents are strongly urged to verify licences, double-check documentation, and avoid engaging with suspicious online ads.

Anyone who encounters potential scams is encouraged to report them immediately via the eCrime platform or by calling 901, the dedicated non-emergency helpline.

With scams becoming more sophisticated, one simple rule could save you: if it feels too good to be true, it probably is.

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Dubai’s truck boom sparks mega plan: New rest hubs to provide accommodation, lounges and other facilities

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In a move that signals just how fast Dubai’s logistics engine is growing, the Roads and Transport Authority (RTA) has unveiled plans to build three massive truck rest hubs, designed to handle hundreds of vehicles and transform life on the road for drivers.

Spanning over 210,000 square metres in total, these next-generation facilities will accommodate up to 490 trucks and heavy vehicles, offering far more than just parking. Think accommodation, maintenance centres, training hubs, retail outlets, and even recreational lounges, essentially creating fully equipped “mini cities” for drivers.

The initiative comes as Dubai grapples with explosive growth in freight movement. According to Mattar Al Tayer, more than 500,000 truck trips are recorded daily, with around 85,000 registered trucks operating across the emirate. A staggering 83% of truck traffic is internal, highlighting the urgent need for better infrastructure.

These new hubs are strategically placed near major logistics corridors to maximise efficiency and safety. The largest site near Jebel Ali alone will host up to 250 trucks and include advanced testing and training centres, EV charging stations, and logistics warehouses. Additional facilities in Saih Shuaib and Madinat Hind 2 will further strengthen the network.

This isn’t a standalone effort. In collaboration with Abu Dhabi National Oil Company, the RTA has already rolled out 14 smaller truck rest areas across key highways, including Sheikh Mohammed bin Zayed Road and Emirates Road.

The bigger picture? These developments are a key pillar of the Dubai Economic Agenda D33, cementing Dubai’s status as a global logistics powerhouse while improving safety, efficiency, and quality of life for drivers on the frontlines of trade.

As the city’s supply chain network expands at breakneck speed, Dubai is building an entire ecosystem to keep the world moving.

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