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Dewa achieves highest score worldwide in customer experience

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Dubai Electricity and Water Authority (Dewa) has achieved the first global position scoring 100 per cent in implementing the requirements of the International Customer Experience Standard (ICXS2019).

The evaluation process included the preventive measures implemented by Dewa for the safety of its employees and customers during the Covid-19 pandemic.

The specialised team from the British Standards Institute (BSI) officially revealed Dewa maintains the category of ‘Internationally Distinguished Services’. The auditing process included virtual visits and tours as well as the direct broadcast of the centres that were evaluated using the latest technologies and communication mechanisms.

Saeed Mohammed Al Tayer, MD & CEO of Dewa, said, “Achieving the first global position in implementing the requirements of the International Customer Experience Standard for the third consecutive year reflects our commitment to Dewa’s Customer Happiness Charter, launched in 2015, and keenness to promote continuous innovation-driven improvement.

“We seek to enhance our competitiveness and have developed work mechanisms for assessing customer happiness in a live, direct and continuous manner. This is within an integrated framework for continuous improvement that incorporates strong evaluation and follow-up mechanisms. All this has enabled Dewa to set new global benchmarks in customer and stakeholder happiness,” added Al Tayer.

Waleed bin Salman, executive vice president of business development and excellence at Dewa, noted that Dewa obtains best global practices to design and implement innovative development initiatives and projects for excellence and its global position. Dewa has become an international benchmark in developing and implementing the highest excellence standards across all its activities and operations.

He added that this achievement reflects the importance Dewa attaches to its customers, their happiness, and upgrading its services to international levels. This is also a result of the top management’s support to provide a stimulating work environment to support the development of services and delivery channels to reach the highest happiness levels for its customers.

Dewa provides all its services on several digital channels. It has recently started providing its smart services on Amazon Alexa in Arabic, becoming the first government utility in the world to do this. Smart adoption of Dewa’s services reached 98.89 per cent in the fourth quarter of 2021.

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US Embassy lifts shelter-in-place for UAE staff: What citizens need to know

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After a tense period, the US Embassy in the UAE has officially called off its shelter-in-place advisory for employees. With attacks coming to a halt, staff are back on the move, but the embassy is making it clear: Stay alert.

The Current status?

While the stay indoors order is over, it’s not exactly business as usual. Here’s the breakdown of where things stand right now:

  • Travel advisory: The UAE remains at Level 3: Reconsider Travel.
  • Staffing: Non-emergency personnel are still relocated outside the country, meaning the embassy and consulate are on ordered departure status.
  • Services: Routine visa services are suspended, and consular help is currently limited to emergencies and essential passport services.

Tips for US citizens in the UAE

The embassy is advising everyone to keep their guard up. If you’re a US citizen in the area, here is your checklist:

  1. Get the App: Enroll in STEP (Smart Traveller Enrollment Programme) to get real-time security pings.
  2. Stay prepared: Keep food, water, and medications handy. Whenever the emergency alarm is sounded, stay away from glass windows.
  3. Charge up: Keep your phone charged and save those emergency numbers.
  4. Low profile: Be aware of your surroundings and keep your friends/family posted on where you are.

Emergency contacts

  • UAE Emergency Services: 999
  • US Embassy Abu Dhabi: +971-2-414-2200
  • US Consulate Dubai: +971-4-309-4000
  • State Dept (Global): +1 202-501-4444

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Dubai’s Burj Al Arab is getting a facelift: Inside the iconic hotel’s first major renovation

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The world’s most famous ‘seven-star’ hotel is officially getting some work done. For the first time since its doors swung open in 1999, the Burj Al Arab is undergoing a massive restoration. Don’t worry, though, the sail-shaped structure isn’t going anywhere. Jumeirah Group is just making sure this Dubai luxury property stays looking fresh for the next generation.

What’s the plan

This isn’t just a quick coat of paint. We’re talking about an 18-month phased restoration led by the renowned designer, Tristan Auer. If the name sounds familiar, it’s because he’s the mastermind behind the stunning Hotel de Crillon in Paris and a protege of the legendary Philippe Starck.

The hotel will, however, be running during the renovation process, which also includes modernising the interiors. 

Why is Burj famous

The Burj Al Arab is more than just a place to sleep, rest and enjoy the luxury comforts, it’s basically the face of Dubai. Here’s a quick refresher on why this building is iconic:

  • The height: It towers at 321 meters on its own private island.
  • The bling: The interiors are packed with marble, gold leaf, and Swarovski crystals.
  • The icon status: From helipad tennis matches with Roger Federer to its massive 450kg crystal chandelier, it put Dubai on the luxury map 27 years ago.

Preserving the icon

As Dubai grows, the city is shifting its focus toward preserving its modern icons. By giving the Burj Al Arab a thoughtful facelift now, they’re ensuring that the ‘Sail of Dubai’ remains the ultimate symbol of global luxury without losing the original character that made it famous in the first place.

According to the Jumeirah Group, the renovation is aimed at preserving one of the emirate’s most famous symbols for future generations.

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UAE motorist alert: Abu Dhabi announces new toll gates on major highways

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Motorists travelling across Abu Dhabi may soon notice a shift in how road tolls are applied, as the emirate quietly expands its Darb toll system beyond island entry points to major highways.

New toll gates have been installed in strategic locations such as Ghantoot along the busy Dubai–Abu Dhabi corridor and in the Al Qurm area. While the structures are visible and clearly marked, authorities have confirmed they are not yet operational and are currently undergoing testing.

The move signals a broader approach to traffic management, aiming to ease congestion and improve flow on some of the UAE’s busiest routes. Unlike the earlier system focused on bridge access to Abu Dhabi Island, the expansion hints at a more comprehensive, network-wide tolling strategy.

For now, motorists are advised to stay updated through official channels and ensure their vehicles are registered on the TAMM platform to avoid penalties once the system goes live.

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