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Dewa achieves highest score worldwide in customer experience

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Dubai Electricity and Water Authority (Dewa) has achieved the first global position scoring 100 per cent in implementing the requirements of the International Customer Experience Standard (ICXS2019).

The evaluation process included the preventive measures implemented by Dewa for the safety of its employees and customers during the Covid-19 pandemic.

The specialised team from the British Standards Institute (BSI) officially revealed Dewa maintains the category of ‘Internationally Distinguished Services’. The auditing process included virtual visits and tours as well as the direct broadcast of the centres that were evaluated using the latest technologies and communication mechanisms.

Saeed Mohammed Al Tayer, MD & CEO of Dewa, said, “Achieving the first global position in implementing the requirements of the International Customer Experience Standard for the third consecutive year reflects our commitment to Dewa’s Customer Happiness Charter, launched in 2015, and keenness to promote continuous innovation-driven improvement.

“We seek to enhance our competitiveness and have developed work mechanisms for assessing customer happiness in a live, direct and continuous manner. This is within an integrated framework for continuous improvement that incorporates strong evaluation and follow-up mechanisms. All this has enabled Dewa to set new global benchmarks in customer and stakeholder happiness,” added Al Tayer.

Waleed bin Salman, executive vice president of business development and excellence at Dewa, noted that Dewa obtains best global practices to design and implement innovative development initiatives and projects for excellence and its global position. Dewa has become an international benchmark in developing and implementing the highest excellence standards across all its activities and operations.

He added that this achievement reflects the importance Dewa attaches to its customers, their happiness, and upgrading its services to international levels. This is also a result of the top management’s support to provide a stimulating work environment to support the development of services and delivery channels to reach the highest happiness levels for its customers.

Dewa provides all its services on several digital channels. It has recently started providing its smart services on Amazon Alexa in Arabic, becoming the first government utility in the world to do this. Smart adoption of Dewa’s services reached 98.89 per cent in the fourth quarter of 2021.

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Planning a parade? Abu Dhabi Police issues strict reminder on permits and fines

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Thinking of taking your celebration to the streets? You might want to double-check your paperwork first. Abu Dhabi Police are reminding residents that prior approval is mandatory for any celebratory parades or public gatherings in the emirate.

The message is clear: while the city loves a celebration, safety and traffic flow come first.

The permit rule: Why it matters

Authorities are stressing that obtaining a permit from the relevant entities isn’t just a formality, it’s about public safety. Proper coordination allows police to:

  • Maintain security across the district.
  • Manage traffic to prevent gridlock.
  • Protect public and private property from damage.

Risky business: What to avoid

The Directorate of Traffic and Patrols has flagged specific behaviours that are strictly off-limits, including:

  • Passengers leaning out of windows or sunroofs.
  • Stunt driving or erratic movements.
  • Blocking traffic flow for photos or videos.

The Cost of Non-Compliance

The UAE’s Federal Traffic Law doesn’t take these violations lightly. If you’re caught in an unapproved parade or driving dangerously, the penalties are steep:

Endangering the public: Driving in a way that puts people at risk carries a Dh2,000 fine, 23 black points, and the impoundment of your vehicle for 60 days.

Unapproved parades: Taking part in a parade without a permit results in a Dh500 fine, 4 black points, and a 15-day vehicle impoundment.

Residents are being urged to act responsibly and report any unauthorised or dangerous activities to the police immediately.

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Dubai marine transport gets a makeover: AC, free Wi-Fi, and heritage designs at major stations

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Commuting by water in Dubai just got a lot cooler. The Roads and Transport Authority (RTA) has officially completed the second phase of its marine station upgrades, turning five popular stops into high-tech, comfortable hubs for residents and tourists alike.

Which stations got an upgrade?

The latest round of improvements covers some of the city’s most iconic waterfront spots:

  • Sheikh Zayed Road
  • Al Fahidi
  • Bluewaters
  • Baniyas
  • Al Seef

What’s new for commuters?

Forget waiting in the heat. The RTA has focused on physical and psychological well-being by packing these stations with modern perks:

  • Climate Control: Fully air-conditioned waiting areas and expanded seating. 
  • Stay Connected: Free public Wi-Fi and real-time passenger information screens showing ferry and abra schedules. 
  • Heritage Design: The architecture is inspired by Dubai’s maritime history, blending traditional culture with modern urban vibes. 
  • Safety First: New surveillance cameras and fire alarm systems have been integrated to ensure a secure environment.

Designed for everyone

In line with the Dubai Universal Design Code, the stations have been redesigned for better accessibility. This includes smoother entry and exit points for senior citizens, women, and People of Determination, ensuring that Dubai’s marine transport is inclusive for all.

The project builds on the success of Phase I in Dubai Marina, which saw a massive spike in customer satisfaction last year.

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Dubai’s commute just got a major upgrade: 726 new bus shelters are now open for travellers

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If you rely on the bus to get around Dubai, your daily wait just got a whole lot more comfortable. The Roads and Transport Authority (RTA) has officially finished installing 726 state-of-the-art bus shelters across the city’s busiest neighbourhoods.

This isn’t just about a place to sit, it’s a massive step toward making Dubai one of the most people-centric cities in the world. 

Built for the crowd

These aren’t your average bus stops. They are strategically placed in high-density areas to handle a staggering 192 million riders every year. Some of the busiest spots now link up more than 10 different bus routes, which means less waiting time and a much smoother transfer if you’re jumping between buses, the Metro, or a taxi. 

Cool, connected, and accessible

The RTA designed seven different models of shelters to fit the specific needs of each area. Here’s what makes them stand out:

  • Beating the Heat: Many of the larger stations feature air-conditioned waiting areas and shaded seating, a total lifesaver during the UAE summer. 
  • Real-Time Info: No more guessing when the next bus arrives. Integrated screens show live timetables and route frequencies. 
  • Inclusive Design: In line with the My Community… A City for Everyone initiative, the shelters are fully wheelchair-accessible and follow the Dubai Universal Design Code. 

As Mattar Al Tayer, Director General of the RTA, put it, this project is about more than just steel and glass. It’s part of a long-term vision to make public transport so attractive and easy to use that more people ditch their cars, helping Dubai hit its sustainability and carbon reduction targets. 

Whether you’re a daily commuter or just an occasional rider, the journey across the emirate just got a lot more seamless.

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