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Dewa achieves highest score worldwide in customer experience

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Dubai Electricity and Water Authority (Dewa) has achieved the first global position scoring 100 per cent in implementing the requirements of the International Customer Experience Standard (ICXS2019).

The evaluation process included the preventive measures implemented by Dewa for the safety of its employees and customers during the Covid-19 pandemic.

The specialised team from the British Standards Institute (BSI) officially revealed Dewa maintains the category of ‘Internationally Distinguished Services’. The auditing process included virtual visits and tours as well as the direct broadcast of the centres that were evaluated using the latest technologies and communication mechanisms.

Saeed Mohammed Al Tayer, MD & CEO of Dewa, said, “Achieving the first global position in implementing the requirements of the International Customer Experience Standard for the third consecutive year reflects our commitment to Dewa’s Customer Happiness Charter, launched in 2015, and keenness to promote continuous innovation-driven improvement.

“We seek to enhance our competitiveness and have developed work mechanisms for assessing customer happiness in a live, direct and continuous manner. This is within an integrated framework for continuous improvement that incorporates strong evaluation and follow-up mechanisms. All this has enabled Dewa to set new global benchmarks in customer and stakeholder happiness,” added Al Tayer.

Waleed bin Salman, executive vice president of business development and excellence at Dewa, noted that Dewa obtains best global practices to design and implement innovative development initiatives and projects for excellence and its global position. Dewa has become an international benchmark in developing and implementing the highest excellence standards across all its activities and operations.

He added that this achievement reflects the importance Dewa attaches to its customers, their happiness, and upgrading its services to international levels. This is also a result of the top management’s support to provide a stimulating work environment to support the development of services and delivery channels to reach the highest happiness levels for its customers.

Dewa provides all its services on several digital channels. It has recently started providing its smart services on Amazon Alexa in Arabic, becoming the first government utility in the world to do this. Smart adoption of Dewa’s services reached 98.89 per cent in the fourth quarter of 2021.

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Dh1,000 fine and 4 black points: Dubai Police issue warning on sudden swerving

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Dubai Police have issued a renewed and stern warning to motorists regarding the dangers of sudden swerving, labelling the manoeuvre as a primary catalyst for fatalities and severe collisions on the emirate’s high-speed roads.

Major General Saif Muhair Al Mazrouei, Assistant Commander-in-Chief for Operations Affairs, highlighted that while missing an exit or attempting a quick overtake may seem minor, the resulting “side-impact collisions, loss of vehicle control, and rollovers” are often life-altering.

The split-second danger

Recent monitoring by Dubai Police has recorded a surge in incidents where drivers changed lanes without indicators or ensured the road was clear. On high-speed corridors, these actions leave zero reaction time for surrounding motorists.

“Arriving late is far better than not arriving at all,” said Major General Al Mazrouei. “Missing an exit never justifies putting lives at risk. We urge the public to remain calm, use indicators correctly, and avoid impulsive decisions behind the wheel.”

The cost of a sudden turn

To deter risky behaviour, Dubai Police reminded the public of the strict penalties under Article 29 of the Federal Traffic Law. Motorists caught swerving suddenly face:

  • A Dh1,000 fine.
  • Four black points added to their traffic file.

Community vigilance: We are all police

Road safety is a shared responsibility. The public is encouraged to report dangerous driving behaviour via the “Police Eye” feature on the Dubai Police smart app or by using the “We Are All Police” service by calling 901.

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The Philippines guarantees unemployment cash benefits for Middle East overseas workers amid regional crisis

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As a 14-day ceasefire brings a temporary lull to regional conflict, the Social Security System (SSS) of the Philippines has issued a major reassurance to its 540,000+ active paying OFW members across the Middle East. SSS President Robert Joseph de Claro confirmed today that digital infrastructure remains fully operational, ensuring that displaced workers can access critical “Unemployment Benefits” and pension services regardless of the security situation on the ground.

Who qualifies?

With over 4,300 Filipinos already repatriated as of April 6, the SSS “Unemployment Benefit” serves as a vital bridge for those involuntarily separated from their jobs. To qualify, OFW members must meet the following:

  • Age: 60 years old or below.
  • Contributions: At least 36 monthly contributions, with 12 months paid within the 18 months immediately preceding the job loss.
  • Certification: Involuntary separation must be certified by the DMW (formerly POEA).
  • Timeline: Applications must be submitted via the My.SSS portal within one year of separation.

Recognising the difficulty of physical travel during the current conflict, SSS has launched a breakthrough Facial Authentication with Liveness Check for its pensioners. This allows retirees in the Middle East to complete their Annual Confirmation of Pensioners (ACOP) via smartphone, eliminating the need to visit embassies or consulates.

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Heading to Abu Dhabi this weekend? What motorists need to know about road closures 

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Abu Dhabi Mobility has announced a series of temporary traffic modifications and partial road closures affecting major arteries in the capital starting today, Friday, April 10, through Monday, April 13, 2026.

The scheduled works will impact Al Fursan Street and Al Khaleej Al Arabi Street (E20), key routes connecting Khalifa City and Zayed City. Motorists are urged to exercise caution and plan for potential delays.

The closure schedule:

To minimise weekday disruption, the closures are concentrated over the weekend:

  • Friday, April 10 (2pm – Monday, April 13 (5am): The right lane on Al Fursan Street heading towards Abu Dhabi will be closed. Traffic flow will be maintained on the remaining open lanes.
  • Saturday, April 11 (12am) – Sunday, April 12 (11pm): A full closure of entry and exit points on Al Fursan Street will be in effect.

Guidance for motorists

Abu Dhabi Mobility has implemented a comprehensive traffic management plan. While diversions will be clearly marked with directional signage, authorities recommend the following:

  • Plan in advance: Use navigation apps to check for real-time congestion before departing.
  • Alternative routes: Utilise surrounding roads, including the main Al Khaleej Al Arabi Street (E20) corridor, to bypass the affected zones.
  • Safety first: Adhere to posted speed limits within diversion zones to ensure the safety of road crews and fellow drivers.

These measures are part of ongoing scheduled works designed to improve the capital’s infrastructure and long-term traffic efficiency.

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