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Dewa achieves highest score worldwide in customer experience

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Dubai Electricity and Water Authority (Dewa) has achieved the first global position scoring 100 per cent in implementing the requirements of the International Customer Experience Standard (ICXS2019).

The evaluation process included the preventive measures implemented by Dewa for the safety of its employees and customers during the Covid-19 pandemic.

The specialised team from the British Standards Institute (BSI) officially revealed Dewa maintains the category of ‘Internationally Distinguished Services’. The auditing process included virtual visits and tours as well as the direct broadcast of the centres that were evaluated using the latest technologies and communication mechanisms.

Saeed Mohammed Al Tayer, MD & CEO of Dewa, said, “Achieving the first global position in implementing the requirements of the International Customer Experience Standard for the third consecutive year reflects our commitment to Dewa’s Customer Happiness Charter, launched in 2015, and keenness to promote continuous innovation-driven improvement.

“We seek to enhance our competitiveness and have developed work mechanisms for assessing customer happiness in a live, direct and continuous manner. This is within an integrated framework for continuous improvement that incorporates strong evaluation and follow-up mechanisms. All this has enabled Dewa to set new global benchmarks in customer and stakeholder happiness,” added Al Tayer.

Waleed bin Salman, executive vice president of business development and excellence at Dewa, noted that Dewa obtains best global practices to design and implement innovative development initiatives and projects for excellence and its global position. Dewa has become an international benchmark in developing and implementing the highest excellence standards across all its activities and operations.

He added that this achievement reflects the importance Dewa attaches to its customers, their happiness, and upgrading its services to international levels. This is also a result of the top management’s support to provide a stimulating work environment to support the development of services and delivery channels to reach the highest happiness levels for its customers.

Dewa provides all its services on several digital channels. It has recently started providing its smart services on Amazon Alexa in Arabic, becoming the first government utility in the world to do this. Smart adoption of Dewa’s services reached 98.89 per cent in the fourth quarter of 2021.

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Dubai exit to Maliha Road closed nightly for 10 days: What drivers need to know

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Drivers travelling through Dubai during late-night hours are advised to plan after authorities announced a temporary closure of the exit leading to Maliha Road as part of ongoing Etihad Rail infrastructure development works.

The closure will be in effect daily from midnight until 6am, beginning on June 1 and continuing through June 10. During this period, the affected exit will remain inaccessible for 6 hours each night while construction work is underway.

Officials said the temporary measure is necessary to support progress on the Etihad Rail project, one of the UAE’s most significant transport infrastructure initiatives aimed at enhancing connectivity across the country.

Motorists who regularly use the route are encouraged to identify alternative roads and allow extra travel time, particularly during the overnight closure window. Traffic diversions and alternative access routes are expected to help minimise disruption for road users.

Authorities have urged drivers to follow road signs, adhere to traffic guidance and remain updated on any changes related to the works.

The temporary closure forms part of broader efforts to advance the UAE’s transport network and support future mobility projects that will improve travel efficiency and connectivity nationwide.

Officials also thanked motorists for their patience and cooperation during the construction period, while apologising for any inconvenience caused as work continues on the major infrastructure project.

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UAE fuel prices for June announced: Petrol edges closer to Dh4 a litre

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The UAE announced revised fuel prices for June 2026, with motorists set to pay significantly more for petrol while diesel costs decline compared to the previous month.

The latest adjustment is particularly notable as it marks the country’s first monthly fuel pricing update since formally leaving both OPEC and OPEC+ earlier this year.

Beginning June 1, Super 98 petrol will be priced at Dh3.95 per litre, up from Dh3.66 in May. Special 95 will rise to Dh3.83 per litre from Dh3.55, while E-Plus 91 will increase from Dh3.48 to Dh3.76 per litre.

In contrast, diesel users will benefit from a reduction, with prices falling from Dh4.69 per litre in May to Dh4.33 in June.

The latest increase extends a three-month upward trend in petrol prices, reflecting ongoing volatility in global energy markets and fluctuations in crude oil prices.

Impact on residents

For households across the UAE, fuel price movements remain a key economic indicator, influencing transportation costs, daily commuting expenses and overall household budgets. Rising petrol prices can have a noticeable impact on monthly spending, particularly for residents who rely heavily on private vehicles.

The June pricing announcement comes just weeks after the UAE officially ended its six-decade membership in OPEC and OPEC+, a move that took effect on May 1, 2026.

The revised prices will come into effect from June1, 2026.

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Education

CBSE announces new date for answer sheet verification portal

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The Central Board of Secondary Education (CBSE) has postponed the launch of its online portal for verification, photocopy requests and re-evaluation of answer sheets related to the 2026 board examinations.

The board announced that the Post-Result Activities portal will now go live on June 1 instead of the previously expected schedule.

According to CBSE, the delay is intended to ensure a smoother and more transparent experience for students applying for post-result services following the declaration of board exam results.

In an official statement, the education board said the additional preparation time would help strengthen evaluation protocols and minimise technical issues during the application process.

CBSE added that the revised timeline is aimed at maintaining accuracy and ensuring the system operates efficiently for lakhs of students expected to access the portal for answer book verification and re-evaluation requests.

Students seeking assistance or clarification regarding the process can contact the CBSE Tele-Counselling Helpline or submit queries through the board’s official support email.

The post-result services allow students to apply for answer sheet verification, obtain photocopies of evaluated answer books and request re-evaluation of specific responses after board results are announced.

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