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Dewa achieves highest score worldwide in customer experience

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Dubai Electricity and Water Authority (Dewa) has achieved the first global position scoring 100 per cent in implementing the requirements of the International Customer Experience Standard (ICXS2019).

The evaluation process included the preventive measures implemented by Dewa for the safety of its employees and customers during the Covid-19 pandemic.

The specialised team from the British Standards Institute (BSI) officially revealed Dewa maintains the category of ‘Internationally Distinguished Services’. The auditing process included virtual visits and tours as well as the direct broadcast of the centres that were evaluated using the latest technologies and communication mechanisms.

Saeed Mohammed Al Tayer, MD & CEO of Dewa, said, “Achieving the first global position in implementing the requirements of the International Customer Experience Standard for the third consecutive year reflects our commitment to Dewa’s Customer Happiness Charter, launched in 2015, and keenness to promote continuous innovation-driven improvement.

“We seek to enhance our competitiveness and have developed work mechanisms for assessing customer happiness in a live, direct and continuous manner. This is within an integrated framework for continuous improvement that incorporates strong evaluation and follow-up mechanisms. All this has enabled Dewa to set new global benchmarks in customer and stakeholder happiness,” added Al Tayer.

Waleed bin Salman, executive vice president of business development and excellence at Dewa, noted that Dewa obtains best global practices to design and implement innovative development initiatives and projects for excellence and its global position. Dewa has become an international benchmark in developing and implementing the highest excellence standards across all its activities and operations.

He added that this achievement reflects the importance Dewa attaches to its customers, their happiness, and upgrading its services to international levels. This is also a result of the top management’s support to provide a stimulating work environment to support the development of services and delivery channels to reach the highest happiness levels for its customers.

Dewa provides all its services on several digital channels. It has recently started providing its smart services on Amazon Alexa in Arabic, becoming the first government utility in the world to do this. Smart adoption of Dewa’s services reached 98.89 per cent in the fourth quarter of 2021.

Education

No buses for now as UAE students return to classrooms

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The UAE Ministry of Education has announced the temporary postponement of school bus services across the United Arab Emirates as students return to in-person learning.

The decision applies to all public and private nurseries, kindergartens, and schools. Officials said the move is aimed at allowing time to complete operational readiness in coordination with transport authorities and municipalities, ensuring services meet the highest safety standards.

The ministry confirmed that the situation will be reviewed weekly, with updates on the resumption of school transport to be shared through official channels.

The announcement comes shortly after authorities confirmed that in-person classes will resume from April 20, 2026, for students, teachers, and administrative staff across the country. Schools have already completed key preparations, including facility readiness, staff training, and updated safety procedures.

Private schools will also have the option to implement a hybrid learning model if required, depending on their readiness and in line with approved regulations. However, schools must ensure that teachers are not required to handle both in-person and remote classes at the same time, to maintain education quality and manage workloads.

Flexible attendance, transport fees waived

Schools will take a flexible approach to student attendance as transportation challenges continue during the current phase of reopening.

Authorities said schools will assess attendance on a case-by-case basis, considering individual family circumstances while ensuring the smooth functioning of the education system.

In public schools, no transport fees will be charged during this period. For private schools, any arrangements related to school transport fees will be handled by local education authorities in line with approved regulations.

Officials say all measures are aimed at supporting families while maintaining stability in the learning process.

Officials added that schools will remain ready to switch to alternative learning methods if needed, ensuring continuity of education under all circumstances.


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Dubai eyes new law targeting kids’ e-scooter misuse

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Authorities in Dubai are considering a new law that could hold parents legally responsible if their children misuse electric scooters, as part of efforts to improve road safety.

The proposal, currently being developed by Dubai Police in collaboration with the Roads and Transport Authority (RTA), aims to address growing concerns over unsafe riding and rising accidents involving minors.

Officials say electric scooters are no longer just recreational devices, with some being modified to reach dangerous speeds. Under the proposed law, parents could be held accountable if their children ride in restricted areas, break safety rules, or endanger themselves and others.

Authorities are also planning to introduce mandatory registration and number plates for all electric scooters. The move is expected to improve tracking, prevent misuse, and strengthen enforcement.

The proposal follows a rise in e-scooter-related incidents across the city. Recent figures show hundreds of accidents involving scooters and bicycles, including multiple fatalities and serious injuries, many of them involving children and teenagers.

Dubai Police have already stepped up enforcement, confiscating scooters and taking action against riders performing dangerous stunts in public areas.

Officials say the new measures aim to promote responsible behaviour, enhance accountability, and reduce risks linked to the growing use of micromobility devices.


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No more fries and soda: UAE announces new school rules to promote healthy eating

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The UAE has introduced a new national guide aimed at improving the quality of food and beverages available in schools.

The National Guide for Food and Beverages in the School Environment is designed to help schools, suppliers, and service providers offer healthier and more nutritious options to students throughout the day.

Officials say the guide focuses on building healthy eating habits among students while ensuring they receive the energy needed for academic performance. It promotes balanced, age-appropriate meals that support physical growth, improve concentration, and boost overall learning outcomes.

The framework also sets clear standards for food safety, preparation, and storage, while defining responsibilities for schools, local authorities, and food suppliers. It applies to all educational institutions, including public and private schools, as well as centres for People of Determination.

Schools to keep watch

Under the new rules, schools must ensure full compliance with nutrition and hygiene standards, while suppliers are required to meet strict guidelines and maintain valid permits. Parents will also have access to canteen menus, and schools must track and address any food-related complaints.

The guide introduces a structured system for monitoring and enforcement, with local authorities responsible for inspections, compliance checks, and reporting.

A list of banned items has also been outlined to encourage healthier choices. These include sugary drinks, fried foods, chocolates, processed meats, and products containing nuts.

Authorities say the initiative marks a major step toward creating a healthier school environment and supporting long-term student well-being across the UAE.


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