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Dewa achieves highest score worldwide in customer experience

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Dubai Electricity and Water Authority (Dewa) has achieved the first global position scoring 100 per cent in implementing the requirements of the International Customer Experience Standard (ICXS2019).

The evaluation process included the preventive measures implemented by Dewa for the safety of its employees and customers during the Covid-19 pandemic.

The specialised team from the British Standards Institute (BSI) officially revealed Dewa maintains the category of ‘Internationally Distinguished Services’. The auditing process included virtual visits and tours as well as the direct broadcast of the centres that were evaluated using the latest technologies and communication mechanisms.

Saeed Mohammed Al Tayer, MD & CEO of Dewa, said, “Achieving the first global position in implementing the requirements of the International Customer Experience Standard for the third consecutive year reflects our commitment to Dewa’s Customer Happiness Charter, launched in 2015, and keenness to promote continuous innovation-driven improvement.

“We seek to enhance our competitiveness and have developed work mechanisms for assessing customer happiness in a live, direct and continuous manner. This is within an integrated framework for continuous improvement that incorporates strong evaluation and follow-up mechanisms. All this has enabled Dewa to set new global benchmarks in customer and stakeholder happiness,” added Al Tayer.

Waleed bin Salman, executive vice president of business development and excellence at Dewa, noted that Dewa obtains best global practices to design and implement innovative development initiatives and projects for excellence and its global position. Dewa has become an international benchmark in developing and implementing the highest excellence standards across all its activities and operations.

He added that this achievement reflects the importance Dewa attaches to its customers, their happiness, and upgrading its services to international levels. This is also a result of the top management’s support to provide a stimulating work environment to support the development of services and delivery channels to reach the highest happiness levels for its customers.

Dewa provides all its services on several digital channels. It has recently started providing its smart services on Amazon Alexa in Arabic, becoming the first government utility in the world to do this. Smart adoption of Dewa’s services reached 98.89 per cent in the fourth quarter of 2021.

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DP World ILT20 Season 4 player auction set for September 30

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The DP World International League T20 Player Auction for Season 4 will be held on Tuesday, 30 September in Dubai. The six tournament teams will each get the opportunity of adding 13 players each (a total of 78 players) to their Season 4 squads at the auction. Players interested in appearing for the Player Auction can register here. The last date of registration is Wednesday, 10 September.

The six franchises will have a combined purse of USD 4.8 million to spend at the Player Auction. Details about the available budgets for the teams (including the remaining budgets from their direct signing allotment which can be used in the Player Auction), the auction order and the players list will be shared in due course.

DP World ILT20 CEO David White: “We are delighted to confirm the DP World International League Season 4 Player Auction date – Tuesday, 30 September. The auction is a big milestone for the league as we continue to grow as a world-class T20 tournament. The auction will be a great opportunity for our franchises to add local and international firepower to their Season 4 squads.

“For the UAE players, the ACC Asia Cup 2025 – September 9-28 in the UAE – is a massive opportunity for making a global impression ahead of the Player Auction. The players will have incredible exposure in the continental championship where they will be pitted against some of the top-ranked T20 teams.
“We are also set to play the third edition of the DP World ILT20 Development Tournament from later this month which – alongside the Asia Cup – is another platform for the local players to impress ahead of the Player Auction.” The DP World ILT20 Player Auction is the second phase of squads’ selection for Season 4. Earlier this month, the teams completed their new signings and retentions – a total of eight players per team. The list of those selections is available below.

DP World ILT20 Season 4 – Season 4 squads so far:

Abu Dhabi Knight Riders: Alex Hales, Alishan Sharafu, Andre Russell, Charith Asalanka, Liam Livingstone, Phil Salt, Sherfane Rutherford and Sunil Narine

Desert Vipers: Andries Gous, Dan Lawrence, David Payne, Khuzaima Bin Tanveer, Lockie Ferguson, Max Holden, Sam Curran and Wanindu Hasaranga

Dubai Capitals: Dasun Shanaka, Dushmantha Chameera, Gulbadin Naib, Luke Wood, Muhammad Jawadullah, Rovmann Powell, Shai Hope and Waqar Salamkheil.

Gulf Giants: Aayan Afzal Khan, Azmatullah Omarzai, Blessing Muzarabani, Gerhard Erasmus, James Vince, Mark Adair, Moeen Ali and Rahmanullah Gurbaz.

MI Emirates: AM Ghazanfar, Chris Woakes, Fazalhaq Farooqi, Kamindu Mendis, Kusal Perera, Romario Shepherd, Tom Banton and Muhammad Waseem

Sharjah Warriorz: Johnson Charles, Tim Southee, Tom Kohler-Cadmore, Maheesh Theekshana, Saurabh Netravalkar, Sikandar Raza and Tim David
The DP World International League T20 Season 4 will begin on Tuesday, 2 December – UAE National Day (Eid-Al-Etihad) with a blockbuster opening, the six-team, 34-match tournament will conclude with the final on Sunday, 4 January 2026.

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Dubai’s RTA to open new exit to Ras Al Khor Road, cutting travel time by over 50%

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Good news for commuters, Dubai’s Roads and Transport Authority (RTA) is rolling out a new road improvement designed to ease congestion and reduce travel time near the busy Bu Kadra Interchange.


Set to open in early August 2025, the new exit will connect vehicles travelling from Financial Centre Street to Ras Al Khor Road, as part of the Financial Centre Street

road upRTA’s Rapid Traffic Solutions Plan. The initiative focuses on enhancing traffic flow and boosting road network efficiency, especially in Ras Al Khor, a growing hub for commercial and industrial activity.

According to RTA, the new exit will significantly reduce congestion at Bu Kadra Interchange. Vehicles using the collector road from Financial Centre Street towards Ras Al Khor Road will now experience shorter travel times, especially during peak hours. Journey times are expected to drop by 54%, from 13 minutes to just 6 minutes.

The new development builds on recent traffic upgrades in the area. One key improvement included the widening of Exit 25 on Ras Al Khor Road leading to Al Khail Road and Al Meydan Street. This stretch was expanded from one lane to two lanes over 500 metres, doubling the capacity to accommodate 3,000 vehicles per hour. The result: peak travel time was cut from 7 minutes to 4 minutes, easing traffic flow at a critical intersection.

RTA reaffirmed its commitment to delivering road and transport solutions in step with Dubai’s rapid urban growth, saying these enhancements are crucial to keeping the city moving efficiently.

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UAE travel: Emirates adds Hangzhou to its China network 

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The UAE’s flagship carrier launched its new daily service to Hangzhou on  Wednesday, marking yet another milestone in its growing network across China. The move comes hot on the heels of its recent route launch to Shenzhen, making Hangzhou the second new mainland destination in just under a month.

Flight EK310 touched down at Hangzhou Xiaoshan International Airport to a warm welcome – complete with a traditional water cannon salute and greetings from local officials and dignitaries. Passengers on the inaugural flight didn’t leave empty-handed either. They were treated to souvenir keychains, flight certificates, and Chinese tea tasting sets to mark the occasion.

The new route is operated on a Boeing 777-300ER, with flight EK310 departing Dubai at 9:40am and reaching Hangzhou by 10:00pm. The return leg, EK311, takes off from Hangzhou at 12:10am, landing back in Dubai by 4:55am, making it a convenient overnight hop for business and leisure travellers.

With this addition, Emirates now flies 49 times a week to five major Chinese cities: Beijing, Shanghai, Guangzhou, Shenzhen, and now Hangzhou.

Thanks to seamless connectivity through Dubai, travellers from over 40 European cities, 21 in Africa, and others in the Middle East and South America can now easily access one of China’s key tech and business hubs. The route also enables convenient two-way travel between Hangzhou and global cities like Istanbul, Cairo, Johannesburg, and Barcelona.

Best of all? UAE and GCC nationals can visit China visa-free for up to 30 days, making spontaneous business trips or leisure breaks even easier.

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