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Dewa achieves highest score worldwide in customer experience

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Dubai Electricity and Water Authority (Dewa) has achieved the first global position scoring 100 per cent in implementing the requirements of the International Customer Experience Standard (ICXS2019).

The evaluation process included the preventive measures implemented by Dewa for the safety of its employees and customers during the Covid-19 pandemic.

The specialised team from the British Standards Institute (BSI) officially revealed Dewa maintains the category of ‘Internationally Distinguished Services’. The auditing process included virtual visits and tours as well as the direct broadcast of the centres that were evaluated using the latest technologies and communication mechanisms.

Saeed Mohammed Al Tayer, MD & CEO of Dewa, said, “Achieving the first global position in implementing the requirements of the International Customer Experience Standard for the third consecutive year reflects our commitment to Dewa’s Customer Happiness Charter, launched in 2015, and keenness to promote continuous innovation-driven improvement.

“We seek to enhance our competitiveness and have developed work mechanisms for assessing customer happiness in a live, direct and continuous manner. This is within an integrated framework for continuous improvement that incorporates strong evaluation and follow-up mechanisms. All this has enabled Dewa to set new global benchmarks in customer and stakeholder happiness,” added Al Tayer.

Waleed bin Salman, executive vice president of business development and excellence at Dewa, noted that Dewa obtains best global practices to design and implement innovative development initiatives and projects for excellence and its global position. Dewa has become an international benchmark in developing and implementing the highest excellence standards across all its activities and operations.

He added that this achievement reflects the importance Dewa attaches to its customers, their happiness, and upgrading its services to international levels. This is also a result of the top management’s support to provide a stimulating work environment to support the development of services and delivery channels to reach the highest happiness levels for its customers.

Dewa provides all its services on several digital channels. It has recently started providing its smart services on Amazon Alexa in Arabic, becoming the first government utility in the world to do this. Smart adoption of Dewa’s services reached 98.89 per cent in the fourth quarter of 2021.

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UAE declares June 15 public holiday for Islamic New Year

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The UAE has officially declared Monday, June 15, 2026, a public holiday for both public and private sector employees to mark the Islamic New Year 1448.

The announcement was made by the Federal Authority for Government Human Resources and the Ministry of Human Resources and Emiratisation, confirming a paid day off for workers across the country.

Normal working hours will resume on Tuesday, June 16.

As the holiday falls on a Monday, most employees who enjoy a Saturday-Sunday weekend will benefit from a three-day break.

For government employees in Sharjah, the holiday will create an even longer weekend. With the emirate’s four-day workweek already providing Fridays, Saturdays and Sundays off, the additional Monday holiday means a four-day break.

The Islamic New Year, also known as the Hijri New Year, marks the beginning of a new year in the Islamic lunar calendar. It falls on the first day of Muharram, the opening month of the Hijri calendar, and is traditionally confirmed through official moon-sighting procedures.

The occasion is one of the UAE’s official public holidays and is observed by both government entities and private sector companies.

The announcement comes shortly after residents enjoyed the longest holiday period of the year during Eid Al Adha.

Earlier this month, government employees benefited from an extended nine-day break, while many private sector workers received up to six days off.

With June 15 now confirmed as a public holiday, UAE residents have another long weekend to look forward to before the summer holiday season gets underway.

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Education

Dubai schools to receive surprise KHDA inspections§

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Dubai’s private schools will face short-notice inspections from the 2026-27 academic year under a revamped quality assurance framework announced by the Knowledge and Human Development Authority (KHDA).

Under the new approach, schools will receive no more than 24 hours’ notice before inspectors arrive, marking a significant shift in how education quality is monitored across the emirate.

KHDA said the updated system will include two types of visits. Full inspections will be carried out by teams of specialist education experts, while shorter monitoring visits will focus on specific areas of school performance and quality assurance.

Return of formal inspection

The move signals the return of formal inspection activity after KHDA paused inspections during the 2025-26 academic year. At the time, the authority said the break would allow for greater collaboration with schools and a review of how educational quality is assessed and supported.

The new model aims to provide a more responsive and differentiated approach to evaluating schools, with visits designed to offer a clearer picture of day-to-day operations and educational standards.

Dubai’s private school sector serves hundreds of thousands of students across a wide range of international curricula, making quality assurance a key part of maintaining educational standards and supporting continuous improvement.

Further details on how the inspection and monitoring framework will operate are expected ahead of the 2026-27 academic year.

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Health

Dubai plans faster medical visas under new health tourism plan

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Patients travelling to Dubai for medical treatment could soon enjoy a faster and more seamless experience under a new partnership between the General Directorate of Identity and Foreigners Affairs (GDRFA Dubai) and the Dubai Health Authority (DHA).

The two entities have signed an agreement aimed at streamlining medical visa procedures and improving the patient journey from arrival to recovery.

Under the partnership, healthcare and residency services will be more closely integrated, making it easier for international patients to access treatment in Dubai. The initiative will also strengthen coordination between visa processing, healthcare providers and insurance systems.

A key focus is on enhancing digital integration between the two organisations, allowing medical visa applications to be processed more efficiently through the Dubai Health Experience network.

Officials said the collaboration could pave the way for future innovations, including a smart medical visa and proactive digital services designed to support patients throughout their treatment journey.

Lieutenant General Mohammed Ahmed Al Marri, Director General of GDRFA Dubai, said the partnership reflects Dubai’s vision of creating connected government services that put people first.

Meanwhile, Dr Alawi Sheikh Ali, Director General of the DHA, said health tourism is about more than medical care, adding that accessibility, convenience and quality of service are equally important parts of the patient experience.

The initiative supports Dubai’s broader ambitions to strengthen its position as a global healthcare and medical tourism destination while delivering faster, smarter and more integrated services for visitors seeking treatment in the emirate.

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