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Dewa achieves highest score worldwide in customer experience

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Dubai Electricity and Water Authority (Dewa) has achieved the first global position scoring 100 per cent in implementing the requirements of the International Customer Experience Standard (ICXS2019).

The evaluation process included the preventive measures implemented by Dewa for the safety of its employees and customers during the Covid-19 pandemic.

The specialised team from the British Standards Institute (BSI) officially revealed Dewa maintains the category of ‘Internationally Distinguished Services’. The auditing process included virtual visits and tours as well as the direct broadcast of the centres that were evaluated using the latest technologies and communication mechanisms.

Saeed Mohammed Al Tayer, MD & CEO of Dewa, said, “Achieving the first global position in implementing the requirements of the International Customer Experience Standard for the third consecutive year reflects our commitment to Dewa’s Customer Happiness Charter, launched in 2015, and keenness to promote continuous innovation-driven improvement.

“We seek to enhance our competitiveness and have developed work mechanisms for assessing customer happiness in a live, direct and continuous manner. This is within an integrated framework for continuous improvement that incorporates strong evaluation and follow-up mechanisms. All this has enabled Dewa to set new global benchmarks in customer and stakeholder happiness,” added Al Tayer.

Waleed bin Salman, executive vice president of business development and excellence at Dewa, noted that Dewa obtains best global practices to design and implement innovative development initiatives and projects for excellence and its global position. Dewa has become an international benchmark in developing and implementing the highest excellence standards across all its activities and operations.

He added that this achievement reflects the importance Dewa attaches to its customers, their happiness, and upgrading its services to international levels. This is also a result of the top management’s support to provide a stimulating work environment to support the development of services and delivery channels to reach the highest happiness levels for its customers.

Dewa provides all its services on several digital channels. It has recently started providing its smart services on Amazon Alexa in Arabic, becoming the first government utility in the world to do this. Smart adoption of Dewa’s services reached 98.89 per cent in the fourth quarter of 2021.

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Want a free taxi ride in Dubai? Here’s how to book the new autonomous cab

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Dubai residents can now experience the future of transport with free autonomous taxi rides in parts of Jumeirah and Umm Suqeim.

The Roads and Transport Authority (RTA) has started public operations of its driverless taxi service in partnership with Apollo Go and autonomous driving technology company WeRide.

Passengers can book the vehicles through the Uber or Apollo Go mobile apps at no cost during the current trial phase.

Announcing the launch on social media, the RTA said: “Your next ride could be autonomous, and it’s currently free.”

The rollout follows the introduction of Dubai’s commercial autonomous taxi programme earlier this year, which began with a fleet of 100 driverless vehicles. The fleet is expected to expand gradually as demand grows.

The initiative forms part of the Dubai Self-Driving Transport Strategy, which aims to increase the adoption of autonomous transport and reinforce the emirate’s position as a global leader in smart mobility.

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Sharjah new ticketless parking rules: How to avoid fines in Aljada

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Drivers visiting Sharjah’s Aljada will now pay for parking in selected areas after a new smart parking system went live on July 15.

Launched by Parkin in partnership with Arada, the system uses Automatic Number Plate Recognition (ANPR) technology, allowing motorists to enter and exit without tickets or barriers. Parking fees are paid digitally through Parkin’s payment channels.

Where is paid parking available?

The new system covers selected parking locations across Aljada, including:

  • On-street parking along East Boulevard
  • Designated off-street parking lots
  • Retail parking at The Boulevard, Tiraz, and Misk

How much does parking cost?

Parking charges vary depending on where you park:

East Boulevard (On-street parking)

  • Dh6.30 per hour (including VAT)
  • Operates 24 hours a day

Off-street parking

  • Dh4.20 per hour (including VAT)
  • Charged from 8am to midnight

Retail parking

Visitors parking at The Boulevard, Tiraz and Misk receive:

  • First two hours free
  • Dh10 per hour after the free period

What about residents?

Residents will continue using their allocated parking spaces, while any additional parking will be charged under the new tariff. Seasonal subscriptions will also be available for eligible parking areas.

The rollout marks Parkin’s first operation in Sharjah, expanding beyond Dubai as the company grows its smart parking network.

The ticketless system is designed to improve parking availability and traffic flow across Aljada, one of Sharjah’s fastest-growing mixed-use destinations, which attracts residents, students, workers and visitors throughout the day.

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Visiting Dubai’s City Walk? Here’s What you need to know about the new ticketless parking

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If you’ve ever fumbled for a parking ticket while leaving City Walk or queued at a payment machine, those days are over.

Dubai’s popular lifestyle destination has rolled out a barrierless, ticketless parking system, allowing motorists to drive in and out without collecting a ticket or stopping to pay before exiting.

The new system, introduced by Parkin, uses automatic number plate recognition technology to record when vehicles enter and leave the parking facility, making the entire process faster and more convenient.

How the new parking system works

Instead of paper tickets and exit barriers, cameras identify your vehicle when you enter and exit City Walk.

Parking fees are calculated automatically based on the length of your stay.

If you have a Parkin account, the fee is deducted automatically. Visitors without an account, or those with insufficient balance, will receive a payment link to complete the transaction digitally.

The move is part of Dubai’s wider shift towards smart mobility and cashless services.

Parking charges at City Walk

Visitors can still enjoy one hour of free parking at City Walk.

After the complimentary period, parking is charged at:

  • Dh5 per hour, or part of an hour.

For visitors heading to The Boulevard, a different tariff applies.

The first 30 minutes are free, after which parking costs Dh20 per hour. According to City Walk, these charges are automatically deducted through the visitor’s Salik account.

How to get free parking

Visitors spending Dh50 or more at participating outlets can receive up to three hours of complimentary parking.

To claim the benefit, shoppers and diners must validate their parking at the participating retailer before leaving.

Parking validation is also available for eligible visitors at attractions including Roxy Cinemas, The Green Planet and selected participating outlets.

Part of a growing smart parking network

City Walk is the latest destination to embrace ticketless parking as Dubai continues expanding digital payment solutions across the city.

Earlier, Parkin announced a five-year agreement with Al Ghurair Centre to introduce a similar smart parking system.

Under that arrangement, visitors receive three hours of complimentary parking before charges apply from Monday to Saturday, while parking remains free on Sundays and public holidays.

With barrierless parking now becoming more common across Dubai, motorists can expect quicker entry and exit, fewer queues and a smoother parking experience, without the hassle of paper tickets.

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