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Dewa achieves highest score worldwide in customer experience

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Dubai Electricity and Water Authority (Dewa) has achieved the first global position scoring 100 per cent in implementing the requirements of the International Customer Experience Standard (ICXS2019).

The evaluation process included the preventive measures implemented by Dewa for the safety of its employees and customers during the Covid-19 pandemic.

The specialised team from the British Standards Institute (BSI) officially revealed Dewa maintains the category of ‘Internationally Distinguished Services’. The auditing process included virtual visits and tours as well as the direct broadcast of the centres that were evaluated using the latest technologies and communication mechanisms.

Saeed Mohammed Al Tayer, MD & CEO of Dewa, said, “Achieving the first global position in implementing the requirements of the International Customer Experience Standard for the third consecutive year reflects our commitment to Dewa’s Customer Happiness Charter, launched in 2015, and keenness to promote continuous innovation-driven improvement.

“We seek to enhance our competitiveness and have developed work mechanisms for assessing customer happiness in a live, direct and continuous manner. This is within an integrated framework for continuous improvement that incorporates strong evaluation and follow-up mechanisms. All this has enabled Dewa to set new global benchmarks in customer and stakeholder happiness,” added Al Tayer.

Waleed bin Salman, executive vice president of business development and excellence at Dewa, noted that Dewa obtains best global practices to design and implement innovative development initiatives and projects for excellence and its global position. Dewa has become an international benchmark in developing and implementing the highest excellence standards across all its activities and operations.

He added that this achievement reflects the importance Dewa attaches to its customers, their happiness, and upgrading its services to international levels. This is also a result of the top management’s support to provide a stimulating work environment to support the development of services and delivery channels to reach the highest happiness levels for its customers.

Dewa provides all its services on several digital channels. It has recently started providing its smart services on Amazon Alexa in Arabic, becoming the first government utility in the world to do this. Smart adoption of Dewa’s services reached 98.89 per cent in the fourth quarter of 2021.

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UAE residents could get a long weekend for Islamic New Year 2026

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UAE residents could be in line for another long weekend as the country prepares to mark the Islamic New Year, one of the key public holidays observed nationwide.

The occasion marks the beginning of the year 1448 in the Islamic calendar and is celebrated on the first day of Muharram, the opening month of the Hijri year. Both public- and private-sector employees are entitled to a paid holiday to commemorate the event.

While the official date has not yet been confirmed, astronomical calculations suggest the Islamic New Year is likely to fall in mid-June 2026. The final determination will depend on lunar observations and the length of Dhu Al Hijjah, the last month of the Islamic calendar.

If Dhu Al Hijjah concludes after 29 days, Muharram 1 is expected to fall on Tuesday, June 16. However, under the UAE’s public holiday framework, holidays that occur in the middle of the working week can be moved to either the beginning or end of the week to create a longer break for residents.

As a result, many observers expect the public holiday to be officially observed on Monday, June 15, creating a three-day weekend for employees across the country.

The Islamic New Year is one of the few holidays in the UAE that is linked directly to the Hijri calendar, which follows the lunar cycle rather than the Gregorian calendar. Because lunar months are either 29 or 30 days long, the exact date of the holiday can vary each year until officially confirmed by authorities.

Although the holiday is generally observed more quietly than Eid Al Fitr or Eid Al Adha, it remains an important occasion for Muslims worldwide, marking the historic migration, or Hijrah, of Prophet Muhammad (PBUH) from Makkah to Madinah, an event that serves as the starting point of the Islamic calendar.

An official announcement confirming the holiday date is expected closer to the occasion, following the customary moon-sighting process.

For UAE residents already planning their 2026 calendars, the Islamic New Year holiday could offer a welcome opportunity for a mid-year break and another long weekend to look forward to.

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Stop using these insect sprays immediately, UAE authority warns

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UAE authorities have issued an urgent recall of two insecticide products marketed under the Goodbye All Insects brand after identifying multiple regulatory and safety concerns, including the presence of a prohibited substance in one of the products

The action was announced by the Emirates Drug Establishment (EDE), which said the recall forms part of its ongoing efforts to protect consumers and ensure that products available in the UAE market meet approved health, safety and regulatory standards.

The products affected by the recall are Goodbye All Insects Max Kills in One Spray and Goodbye All Insects Spray, both manufactured by SCITRA.

According to the EDE, investigations uncovered regulatory and technical violations linked to the sale and distribution of products that had not been officially registered with the authority. Registration is a key requirement designed to ensure that products undergo the necessary evaluation before reaching consumers.

Product does not comply with specifications

In addition to the registration issues, the authority found discrepancies in the concentration levels of active ingredients in one of the insecticides. Officials said the product did not comply with approved specifications or relevant international standards, raising concerns about quality and consistency.

More significantly, one of the recalled products was found to contain a prohibited substance. As a result, authorities ordered its immediate removal from the market to prevent further distribution and reduce any potential risk to public health.

The Emirates Drug Establishment said it is working closely with regulatory agencies and relevant authorities across the UAE to ensure the affected products are removed from retail stores, distribution channels and online marketplaces in accordance with established regulatory procedures.

Consumers urged to stop using products

Consumers who have already purchased either product have been strongly advised to stop using them immediately. Authorities also urged the public not to buy, sell or distribute the recalled products and to follow official guidance issued by relevant government entities.

The Emirates Drug Establishment reaffirmed its commitment to transparency, proactive risk management and rapid response measures when potential safety concerns are identified. Officials added that cooperation with local regulatory partners remains a key part of efforts to safeguard public health and ensure only safe, compliant products remain available in the UAE market.

Residents are encouraged to stay informed through official announcements and report any concerns regarding recalled or non-compliant products to the relevant authorities.

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Abu Dhabi launches smart parking system with automatic payments

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Parking in Abu Dhabi is becoming faster and more convenient as Q Mobility introduces a new smart parking system that automatically deducts parking fees through the Darb app wallet.

The newly launched service aims to simplify the parking experience for motorists by removing the need for traditional payment methods such as SMS messages, parking machines, QR code scans or paper tickets. Instead, drivers can enter and exit participating parking areas while the system handles the entire payment process automatically.

Powered by artificial intelligence and advanced automatic license plate recognition technology, the platform identifies vehicles as they enter designated parking locations. Once a parking session begins, the system tracks the duration of the stay and calculates the applicable charges, which are then deducted directly from the user’s Darb wallet upon exit.

The initiative represents another milestone in Abu Dhabi’s broader push toward smarter and more integrated digital mobility services.

For drivers, the benefits are straightforward. There is no need to search for payment machines, send text messages or manually start and end parking sessions. Everything happens automatically in the background, creating a seamless and hassle-free experience.

Beyond convenience, the system is also expected to improve parking management efficiency by reducing reliance on cash transactions and paper-based processes. Officials say the move supports Abu Dhabi’s vision of embracing digital innovation while integrating smart infrastructure into everyday services.

Q Mobility highlighted that motorists should ensure they maintain sufficient funds in their Darb e-wallet before using the service. Having an adequate balance will help avoid interruptions to the automatic payment process and prevent potential parking fines.

The Free Flow Paid Parking System is being introduced gradually across Abu Dhabi, with activation planned in several city sectors and selected private parking facilities. The phased rollout is designed to support the emirate’s transition towards a more connected and technology-driven transportation ecosystem.

With parking payments now automated through a single digital platform, drivers can expect a smoother, faster and more efficient experience whenever they park in participating locations across the capital.

UAEInnovation SmartCity DigitalTransformation AI ParkingUpdate Mobility Technology

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