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Dewa achieves highest score worldwide in customer experience

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Dubai Electricity and Water Authority (Dewa) has achieved the first global position scoring 100 per cent in implementing the requirements of the International Customer Experience Standard (ICXS2019).

The evaluation process included the preventive measures implemented by Dewa for the safety of its employees and customers during the Covid-19 pandemic.

The specialised team from the British Standards Institute (BSI) officially revealed Dewa maintains the category of ‘Internationally Distinguished Services’. The auditing process included virtual visits and tours as well as the direct broadcast of the centres that were evaluated using the latest technologies and communication mechanisms.

Saeed Mohammed Al Tayer, MD & CEO of Dewa, said, “Achieving the first global position in implementing the requirements of the International Customer Experience Standard for the third consecutive year reflects our commitment to Dewa’s Customer Happiness Charter, launched in 2015, and keenness to promote continuous innovation-driven improvement.

“We seek to enhance our competitiveness and have developed work mechanisms for assessing customer happiness in a live, direct and continuous manner. This is within an integrated framework for continuous improvement that incorporates strong evaluation and follow-up mechanisms. All this has enabled Dewa to set new global benchmarks in customer and stakeholder happiness,” added Al Tayer.

Waleed bin Salman, executive vice president of business development and excellence at Dewa, noted that Dewa obtains best global practices to design and implement innovative development initiatives and projects for excellence and its global position. Dewa has become an international benchmark in developing and implementing the highest excellence standards across all its activities and operations.

He added that this achievement reflects the importance Dewa attaches to its customers, their happiness, and upgrading its services to international levels. This is also a result of the top management’s support to provide a stimulating work environment to support the development of services and delivery channels to reach the highest happiness levels for its customers.

Dewa provides all its services on several digital channels. It has recently started providing its smart services on Amazon Alexa in Arabic, becoming the first government utility in the world to do this. Smart adoption of Dewa’s services reached 98.89 per cent in the fourth quarter of 2021.

Education

CBSE issues urgent deadline for schools on new language rule

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The Central Board of Secondary Education (CBSE) in India has asked all affiliated schools to urgently speed up the rollout of the third language (R3) for Class VI students ahead of the 2026–27 academic year.

In a fresh directive, CBSE said several schools are yet to complete the required process under the National Curriculum Framework for School Education 2023, while some institutions have submitted language options that do not comply with policy guidelines.

May 31 deadline for schools

The Board has now made it compulsory for all schools, including schools in UAE, to upload and finalise their third-language selections on the OASIS portal by May 31.

Schools that entered incorrect or non-approved language options have also been instructed to correct their submissions before the deadline.

Textbooks to arrive by July

The Board said textbooks for scheduled Indian languages will be available on the CBSE and National Council of Educational Research and Training platforms from July 1.

For non-scheduled languages, schools can use SCERT or state-approved textbooks, provided they align with the learning outcomes set under NCFSE-2023.

Focus on Indian languages

The Board reiterated that schools must offer at least two Indian languages under the R1, R2 and R3 language structure. Institutions that have not yet begun implementation have been directed to start teaching on July 1.

Push for full implementation

With timelines now clearly defined, CBSE is increasing pressure on schools to complete all pending formalities before the new academic session begins.

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Business

Khorfakkan’s new resort features private beach, pools and mountain views

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Set against the backdrop of Khorfakkan’s mountains and coastline, His Highness Sheikh Dr Sultan bin Mohammed Al Qasimi, Supreme Council Member and Ruler of Sharjah, on Thursday inaugurated the new Khorfakkan Resort, a Dh700 million waterfront development designed to elevate tourism and lifestyle living on Sharjah’s east coast.

Stretching along Khorfakkan beach, the resort brings together 573 residential units, from one-bedroom apartments to spacious four-bedroom homes, many overlooking sweeping views of the sea, mountains, beach and city skyline.

Developed by Asas Real Estate, the project spans 330,000 square feet, with a built-up area reaching 1.4 million square feet, adding another landmark destination to the emirate’s growing hospitality and tourism portfolio.

What the resort features:

  • 16 retail outlets
  • A private beach
  • Outdoor swimming pools
  • Elevated green spaces covering 100,000 square feet
  • Gym and sports facilities
  • Integrated hotel-style services

The luxury property is located close to Khorfakkan Amphitheatre and the city’s waterfall attraction, adding to its appeal for residents and visitors.

Officials said the project is expected to support Khorfakkan’s growing tourism sector while creating new investment opportunities through freehold ownership options.

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Announcements

Emiratisation targets 2026: What UAE private firms need to know

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The Ministry of Human Resources and Emiratisation (MoHRE) has confirmed that June 30, 2026, is the final deadline for private sector companies with 50 or more employees to meet Emiratisation targets for the first half of the year.

Under current rules, companies must achieve a 1% increase in Emiratisation for skilled jobs by the end of June, with another 1% increase required in the second half of 2026.

Starting July 1, firms that fail to meet the required targets will face financial penalties.

The ministry urged companies not to wait until the last minute and encouraged employers to use the Nafis platform to connect with Emirati jobseekers across multiple sectors and specialisations.

Officials said more than 50 days remain before the deadline, giving companies time to speed up hiring plans and improve compliance.

Fake Emiratisation practices

The ministry also warned against fake Emiratisation practices, saying advanced monitoring systems powered by artificial intelligence are being used to detect violations and attempts to manipulate targets.

Companies found violating Emiratisation regulations could face penalties, downgrading of their classification status and legal action.

Compliant companies may benefit from incentives under the Nafis programme, including discounts on ministry service fees and priority within government procurement systems.

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