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Dewa achieves highest score worldwide in customer experience

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Dubai Electricity and Water Authority (Dewa) has achieved the first global position scoring 100 per cent in implementing the requirements of the International Customer Experience Standard (ICXS2019).

The evaluation process included the preventive measures implemented by Dewa for the safety of its employees and customers during the Covid-19 pandemic.

The specialised team from the British Standards Institute (BSI) officially revealed Dewa maintains the category of ‘Internationally Distinguished Services’. The auditing process included virtual visits and tours as well as the direct broadcast of the centres that were evaluated using the latest technologies and communication mechanisms.

Saeed Mohammed Al Tayer, MD & CEO of Dewa, said, “Achieving the first global position in implementing the requirements of the International Customer Experience Standard for the third consecutive year reflects our commitment to Dewa’s Customer Happiness Charter, launched in 2015, and keenness to promote continuous innovation-driven improvement.

“We seek to enhance our competitiveness and have developed work mechanisms for assessing customer happiness in a live, direct and continuous manner. This is within an integrated framework for continuous improvement that incorporates strong evaluation and follow-up mechanisms. All this has enabled Dewa to set new global benchmarks in customer and stakeholder happiness,” added Al Tayer.

Waleed bin Salman, executive vice president of business development and excellence at Dewa, noted that Dewa obtains best global practices to design and implement innovative development initiatives and projects for excellence and its global position. Dewa has become an international benchmark in developing and implementing the highest excellence standards across all its activities and operations.

He added that this achievement reflects the importance Dewa attaches to its customers, their happiness, and upgrading its services to international levels. This is also a result of the top management’s support to provide a stimulating work environment to support the development of services and delivery channels to reach the highest happiness levels for its customers.

Dewa provides all its services on several digital channels. It has recently started providing its smart services on Amazon Alexa in Arabic, becoming the first government utility in the world to do this. Smart adoption of Dewa’s services reached 98.89 per cent in the fourth quarter of 2021.

Education

CBSE announces new date for answer sheet verification portal

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The Central Board of Secondary Education (CBSE) has postponed the launch of its online portal for verification, photocopy requests and re-evaluation of answer sheets related to the 2026 board examinations.

The board announced that the Post-Result Activities portal will now go live on June 1 instead of the previously expected schedule.

According to CBSE, the delay is intended to ensure a smoother and more transparent experience for students applying for post-result services following the declaration of board exam results.

In an official statement, the education board said the additional preparation time would help strengthen evaluation protocols and minimise technical issues during the application process.

CBSE added that the revised timeline is aimed at maintaining accuracy and ensuring the system operates efficiently for lakhs of students expected to access the portal for answer book verification and re-evaluation requests.

Students seeking assistance or clarification regarding the process can contact the CBSE Tele-Counselling Helpline or submit queries through the board’s official support email.

The post-result services allow students to apply for answer sheet verification, obtain photocopies of evaluated answer books and request re-evaluation of specific responses after board results are announced.

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Norway Chess 2026: Magnus Carlsen defeats world champion Gukesh in crucial clash

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Round 4 of Norway Chess 2026 produced another dramatic day of elite competition in Oslo, with Magnus Carlsen claiming a crucial victory over reigning world champion Gukesh Dommaraju in the marquee matchup of the day.

Playing with the black pieces, Carlsen navigated a tense, strategically rich encounter before gradually taking control in the middlegame. Although the position remained balanced for long stretches, mounting pressure and severe time trouble eventually pushed Gukesh into inaccuracies that allowed the Norwegian star to convert his advantage into a full classical win.

The victory marks an important turnaround for Carlsen after a difficult opening phase of the tournament and significantly improves his standing before the home crowd.

Tournament leader Alireza Firouzja was held to a classical draw by Wesley So following a cautious positional battle in which neither player managed to create decisive winning chances. Wesley So later secured victory in the Armageddon tiebreak, earning the additional points.

In another closely fought encounter, Vincent Keymer and Praggnanandhaa Rameshbabu shared the points after a balanced contest featuring opportunities for both players. Praggnanandhaa later triumphed in Armageddon to collect the bonus points.

Despite the Armageddon loss, Firouzja remains at the top of the standings after four rounds, while Carlsen’s classical victory has reignited his challenge near the top of the leaderboard.

The women’s section of the tournament also delivered another intense round, with all three classical games ending in draws before being decided in Armageddon playoffs.

Humpy Koneru and Zhu Jiner fought a tense encounter that remained level throughout, before Zhu Jiner emerged victorious in the Armageddon decider.

Defending women’s world champion Ju Wenjun managed to hold a difficult position against tournament leader Bibisara Assaubayeva in classical play. Assaubayeva later won the Armageddon game to strengthen her lead in the standings.

Meanwhile, Divya Deshmukh pushed strongly for victory against Anna Muzychuk during a complex middlegame battle, but Muzychuk defended resiliently before going on to win the Armageddon tiebreak.

After four rounds, Assaubayeva continues to lead Norway Chess Women, with Muzychuk, Divya and Zhu Jiner remaining firmly in contention as the tournament heads deeper into its decisive stages.

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Crime

Dubai Police issue cybercrime warning over fake banking websites

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Dubai Police has warned residents against purchasing or attempting to use stolen credit cards and banking data being illegally promoted through suspicious websites and social media platforms, stressing that offenders could face severe legal penalties under the UAE’s cybercrime laws.

According to police officials, organised fraud networks operating outside the UAE are increasingly using fake online platforms to advertise stolen financial information, including compromised credit card details and unauthorised banking access.

Officials said criminals were targeting internet users through deceptive websites and online pages designed to lure buyers seeking illegal financial services or discounted payment methods.

Authorities stressed that anyone found purchasing, sharing or using stolen banking information could face imprisonment, in addition to financial penalties reaching up to Dh2 million under federal cybercrime legislation.

Officials explained that many victims unknowingly compromise their own financial information after entering banking details on fake websites carefully designed to imitate trusted companies, online stores or service providers. Cybercriminals also frequently use fraudulent payment links sent through messages, emails or social media platforms to steal card information from unsuspecting users.

Police said stolen banking data is often circulated through organised cybercrime networks, where compromised card details are bought and sold before being used in fraudulent transactions. Authorities noted that the misuse of stolen information may occur days or even weeks after the original breach, making it harder for victims to trace exactly when or where their financial data was exposed.

Dubai Police also urged residents to closely monitor bank accounts and credit card statements and report any suspicious or unauthorised transactions immediately. Officials explained that quick reporting significantly improves the chances of freezing fraudulent activity, tracing transactions and recovering stolen funds before larger financial losses occur.

The warning comes as cybercrime and online financial fraud continue to evolve across digital platforms, with authorities repeatedly advising the public to avoid dealing with unverified websites, suspicious online advertisements or unknown payment channels.

Police further encouraged residents to rely only on secure banking applications and official payment platforms when conducting financial transactions online.

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