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Dewa achieves highest score worldwide in customer experience

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Dubai Electricity and Water Authority (Dewa) has achieved the first global position scoring 100 per cent in implementing the requirements of the International Customer Experience Standard (ICXS2019).

The evaluation process included the preventive measures implemented by Dewa for the safety of its employees and customers during the Covid-19 pandemic.

The specialised team from the British Standards Institute (BSI) officially revealed Dewa maintains the category of ‘Internationally Distinguished Services’. The auditing process included virtual visits and tours as well as the direct broadcast of the centres that were evaluated using the latest technologies and communication mechanisms.

Saeed Mohammed Al Tayer, MD & CEO of Dewa, said, “Achieving the first global position in implementing the requirements of the International Customer Experience Standard for the third consecutive year reflects our commitment to Dewa’s Customer Happiness Charter, launched in 2015, and keenness to promote continuous innovation-driven improvement.

“We seek to enhance our competitiveness and have developed work mechanisms for assessing customer happiness in a live, direct and continuous manner. This is within an integrated framework for continuous improvement that incorporates strong evaluation and follow-up mechanisms. All this has enabled Dewa to set new global benchmarks in customer and stakeholder happiness,” added Al Tayer.

Waleed bin Salman, executive vice president of business development and excellence at Dewa, noted that Dewa obtains best global practices to design and implement innovative development initiatives and projects for excellence and its global position. Dewa has become an international benchmark in developing and implementing the highest excellence standards across all its activities and operations.

He added that this achievement reflects the importance Dewa attaches to its customers, their happiness, and upgrading its services to international levels. This is also a result of the top management’s support to provide a stimulating work environment to support the development of services and delivery channels to reach the highest happiness levels for its customers.

Dewa provides all its services on several digital channels. It has recently started providing its smart services on Amazon Alexa in Arabic, becoming the first government utility in the world to do this. Smart adoption of Dewa’s services reached 98.89 per cent in the fourth quarter of 2021.

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Filipino expats in UAE warned against scams, urged to use official channels only

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The Migrant Workers Office in Dubai and the Northern Emirates has issued a strong warning to Overseas Filipino Workers (OFWs) about fraudulent schemes with repatriation assistance.

Authorities say scammers are posing as representatives of the Department of Migrant Workers, offering to process repatriation requests in exchange for fees or personal information.

What’s happening?

Reports indicate that individuals and groups are:

  • Pretending to facilitate repatriation services
  • Asking for money or sensitive personal details
  • Using fake or unofficial social media accounts

Officials stress that legitimate assistance is always free and processed only through official government channels.

How OFWs can stay safe

The MWO is urging workers to take the following precautions:

  • Verify information only through official websites and social media pages of DMW and MWO
  • Avoid dealing with unauthorised agents or accounts
  • Do not share personal information or send money to unverified sources

Official channels for assistance

OFWs seeking repatriation support can directly contact MWO-Dubai:

Assistance to Nationals Section

OWWA Dubai

Authorities emphasise that safety is a shared responsibility. OFWs are encouraged to remain vigilant, follow official guidelines, and report any suspicious activity immediately.

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Abu Dhabi Police warn against fireworks use during Eid Al Fitr

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As the UAE marks Eid Al Fitr, authorities are urging residents to prioritise safety and avoid the use of fireworks during celebrations.

According to Abu Dhabi Police, fireworks pose serious risks and can lead to injuries, accidents, and property damage if not handled properly.

Why the warning matters

Eid is a time of joy, gatherings, and festivities, but officials stress that fireworks can quickly turn celebrations into emergencies. They are classified as hazardous materials and can cause:

  • Severe burns and eye injuries
  • Fires due to misuse or negligence
  • Accidents that endanger both individuals and nearby properties

Children are particularly vulnerable, with authorities strongly advising parents not to allow them to handle fireworks under any circumstances.

A shared responsibility

Police emphasise that safety is not just the responsibility of authorities, it requires cooperation from the entire community. By following safety guidelines and avoiding risky behaviour, residents can help prevent avoidable incidents.

Celebrate safely

Authorities are calling on everyone to embrace responsible celebrations by:

  • Avoiding the use of fireworks
  • Supervising children at all times
  • Following safety laws and public guidelines

The message is clear. Enjoy the festive spirit of Eid while ensuring the safety of your family, neighbours, and community.

Dubai Police warn of legal consequences

In a recent advisory, Dubai Police warned against the use, possession, or trading of fireworks, highlighting the serious dangers they pose to both people and property. Officials also noted that such activities can disrupt public safety and disturb communities.

Authorities made it clear that anyone found violating the rules will face legal consequences. Trading fireworks without a licence can result in:

  • Up to 1 year in prison
  • Fines of up to Dh100,000

The warning underscores Dubai’s strict stance on regulating hazardous materials, especially during busy festive periods.

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Dubai ramps up security for Eid: What residents and visitors need to know

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Dubai has come up with a comprehensive security plan designed to keep residents and visitors safe across the emirate during the Eid Al Fitr holidays.

The strategy, led by Dubai Police and reviewed by senior officials including Saif Muhair Al Mazrouei, focuses on ensuring smooth movement, quick emergency response, and public safety during one of the busiest holidays of the year.

Hundreds of personnel mobilised

Authorities are deploying hundreds of personnel and resources across Dubai. This includes security patrols, rescue teams, marine units, and even helicopters to monitor activity from the air. The presence will be especially noticeable in high-traffic areas such as mosques, tourist attractions, shopping centres, and public markets.

The plan also involves close coordination with the Roads and Transport Authority to manage traffic flow and public transport during peak travel times.

24/7 emergency response

A central command-and-control centre will operate 24/7 throughout the holiday period, ensuring rapid response to any incidents. Residents are reminded to call 999 for emergencies and 901 for non-urgent situations, helping authorities prioritise critical cases efficiently.

Public advisory

Officials are urging the public to play their part in maintaining safety:

  • Motorists should follow traffic rules and avoid reckless driving
  • Beachgoers and jet ski users must maintain safe distances, especially near family areas
  • Parents are strongly advised not to allow children to use fireworks 

Eid Al Fitr is a time of celebration, gatherings, and travel. With increased crowds expected across the city, these measures are designed to prevent incidents and ensure that everyone can enjoy the holiday safely. Residents and visitors are encouraged to stay aware, follow guidelines, and make safety a shared responsibility.

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