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Dewa achieves highest score worldwide in customer experience

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Dubai Electricity and Water Authority (Dewa) has achieved the first global position scoring 100 per cent in implementing the requirements of the International Customer Experience Standard (ICXS2019).

The evaluation process included the preventive measures implemented by Dewa for the safety of its employees and customers during the Covid-19 pandemic.

The specialised team from the British Standards Institute (BSI) officially revealed Dewa maintains the category of ‘Internationally Distinguished Services’. The auditing process included virtual visits and tours as well as the direct broadcast of the centres that were evaluated using the latest technologies and communication mechanisms.

Saeed Mohammed Al Tayer, MD & CEO of Dewa, said, “Achieving the first global position in implementing the requirements of the International Customer Experience Standard for the third consecutive year reflects our commitment to Dewa’s Customer Happiness Charter, launched in 2015, and keenness to promote continuous innovation-driven improvement.

“We seek to enhance our competitiveness and have developed work mechanisms for assessing customer happiness in a live, direct and continuous manner. This is within an integrated framework for continuous improvement that incorporates strong evaluation and follow-up mechanisms. All this has enabled Dewa to set new global benchmarks in customer and stakeholder happiness,” added Al Tayer.

Waleed bin Salman, executive vice president of business development and excellence at Dewa, noted that Dewa obtains best global practices to design and implement innovative development initiatives and projects for excellence and its global position. Dewa has become an international benchmark in developing and implementing the highest excellence standards across all its activities and operations.

He added that this achievement reflects the importance Dewa attaches to its customers, their happiness, and upgrading its services to international levels. This is also a result of the top management’s support to provide a stimulating work environment to support the development of services and delivery channels to reach the highest happiness levels for its customers.

Dewa provides all its services on several digital channels. It has recently started providing its smart services on Amazon Alexa in Arabic, becoming the first government utility in the world to do this. Smart adoption of Dewa’s services reached 98.89 per cent in the fourth quarter of 2021.

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Dubai airport welcomes travellers with special Dubai World Cup passport stamp

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Travellers arriving at Dubai International Airport are being greeted with a unique souvenir, a special stamp on their passports celebrating the Dubai World Cup 2026.

The initiative, launched by the General Directorate of Identity and Foreigners Affairs (GDRFA), marks the 30th edition (Pearl Jubilee) of one of the world’s most prestigious horse racing events.

A grand sporting celebration

The iconic Dubai World Cup will take place on Saturday, March 28 at Meydan Racecourse, drawing global attention from racing fans and elite stables.

This year’s event promises high-stakes action:

  • 100 horses from top international stables
  • Nine races across the evening
  • Total prize pool of $30.5 million

Spotlight on the main race

The highlight of the night is the $12 million Dubai World Cup race, sponsored by Emirates Airline.

Run over 2,000 metres on dirt, the Group 1 race will feature some of the world’s top thoroughbreds, including:

  • “Hit Show” – last year’s winner
  • “Forever Young” – UAE Derby and Saudi Cup champion
  • “Imperial Emperor”
  • “Meidan” – Super Saturday winner

A memorable arrival experience

The commemorative passport stamp adds a celebratory touch for visitors landing in Dubai, tying their arrival to one of the city’s biggest sporting spectacles.

With excitement building ahead of race day, Dubai is once again showcasing its ability to blend world-class sport with unique visitor experiences.

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Education

Dubai schools extend remote learning until April 3

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Private schools and early learning centres in Dubai will continue with remote learning until April 3, authorities have confirmed, as precautionary measures remain in place.

The Knowledge and Human Development Authority (KHDA) announced the extension on Friday, citing ongoing monitoring of conditions across the emirate.

Weekly review in place

The Ministry of Education UAE had earlier confirmed that distance learning for nurseries, public, and private schools will continue until April 3, with the situation under weekly review.

Authorities stressed that updates will be shared promptly as conditions evolve.

Return to classrooms under review

KHDA also noted that a flexible mechanism will be introduced, allowing private schools to request a return to in-person learning when appropriate.

These decisions will depend on:

  • Each school’s operational readiness
  • Student safety and wellbeing
  • Overall conditions across the education sector

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Rain in Dubai: Why your food and grocery deliveries may be delayed today

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If your food or grocery delivery is taking longer than usual, the reason lies in the severe weather currently sweeping across the city.

With heavy rains, strong winds, and thunderstorms hitting Dubai, Dubai Police has advised delivery riders to temporarily halt services during unsafe conditions, putting safety ahead of speed.

Safety first, deliveries later

Authorities have urged riders to avoid travelling during intense rainfall, especially in:

  • Flooded streets
  • Low-visibility conditions
  • Areas prone to water accumulation

This means many delivery services may be paused or significantly delayed, particularly during peak rainfall hours.

Why delays are necessary

Officials warn that riding in such conditions can be dangerous. Risks include:

  • Slippery roads and skidding
  • Poor visibility due to heavy rain
  • Waterlogged streets that can stall bikes

To reduce accidents, riders are being encouraged to wait until conditions improve before resuming deliveries.

Even taxis are running late

Taxi drivers have also been told to drive cautiously and avoid flooded areas, which could slow overall traffic movement across the city, adding to delays.

What you should expect

  • Longer wait times for food and grocery orders
  • Temporary service interruptions in some areas
  • Limited rider availability during storms

What you can do

  • Plan ahead and order earlier if possible
  • Expect delays and track orders in real time
  • Avoid placing urgent orders during peak storms

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