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Dewa achieves highest score worldwide in customer experience

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Dubai Electricity and Water Authority (Dewa) has achieved the first global position scoring 100 per cent in implementing the requirements of the International Customer Experience Standard (ICXS2019).

The evaluation process included the preventive measures implemented by Dewa for the safety of its employees and customers during the Covid-19 pandemic.

The specialised team from the British Standards Institute (BSI) officially revealed Dewa maintains the category of ‘Internationally Distinguished Services’. The auditing process included virtual visits and tours as well as the direct broadcast of the centres that were evaluated using the latest technologies and communication mechanisms.

Saeed Mohammed Al Tayer, MD & CEO of Dewa, said, “Achieving the first global position in implementing the requirements of the International Customer Experience Standard for the third consecutive year reflects our commitment to Dewa’s Customer Happiness Charter, launched in 2015, and keenness to promote continuous innovation-driven improvement.

“We seek to enhance our competitiveness and have developed work mechanisms for assessing customer happiness in a live, direct and continuous manner. This is within an integrated framework for continuous improvement that incorporates strong evaluation and follow-up mechanisms. All this has enabled Dewa to set new global benchmarks in customer and stakeholder happiness,” added Al Tayer.

Waleed bin Salman, executive vice president of business development and excellence at Dewa, noted that Dewa obtains best global practices to design and implement innovative development initiatives and projects for excellence and its global position. Dewa has become an international benchmark in developing and implementing the highest excellence standards across all its activities and operations.

He added that this achievement reflects the importance Dewa attaches to its customers, their happiness, and upgrading its services to international levels. This is also a result of the top management’s support to provide a stimulating work environment to support the development of services and delivery channels to reach the highest happiness levels for its customers.

Dewa provides all its services on several digital channels. It has recently started providing its smart services on Amazon Alexa in Arabic, becoming the first government utility in the world to do this. Smart adoption of Dewa’s services reached 98.89 per cent in the fourth quarter of 2021.

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Indian passport fees increase in UAE: Here’s the new price list

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Indian nationals in the UAE will have to pay more for passport and related consular services from July 1, following a revision in fees announced by the Embassy of India in Abu Dhabi and the Consulate General of India in Dubai.

The new charges apply to passport applications submitted through the embassy, consulate and the new Indian Consular Application Centres (ICACs) across the UAE.

Why are the fees increasing?

The revised charges follow updated passport rules introduced by India’s Ministry of External Affairs on June 20. The new fee structure applies to Indian passport services worldwide, including in the UAE.

What are the new passport fees?

The revised fees are as follows:

  • 36-page passport (new or renewal): Dh450
  • 60-page passport (new or renewal): Dh630
  • 36-page Tatkal passport: Dh900
  • 60-page Tatkal passport: Dh1,080
  • Replacement of a lost or damaged 36-page passport: Dh900
  • Tatkal replacement of a lost or damaged 36-page passport: Dh1,350
  • Replacement of a lost or damaged 60-page passport: Dh1,080
  • Tatkal replacement of a lost or damaged 60-page passport: Dh1,530

Who will be affected?

The revised fees apply to all eligible passport applications submitted from July 1, including:

  • New passport applications.
  • Passport renewals.
  • Tatkal (urgent) applications.
  • Replacement of lost or damaged passports.

What should applicants do?

If you’re planning to apply for or renew your Indian passport in the UAE, check the revised fees before booking your appointment.

The updated charges will apply at:

  • Embassy of India, Abu Dhabi.
  • Consulate General of India, Dubai.
  • Indian Consular Application Centres (ICACs) across the UAE.

With around 4.5 million Indians living in the UAE, the revised fee structure will affect one of the country’s largest overseas communities.

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How DP World ILT20 helped UAE pacer Khuzaima Tanveer reach international cricket

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UAE fast bowler Khuzaima Tanveer has credited the DP World ILT20 with accelerating his rise to international cricket, saying the league gave him the confidence and experience needed to represent the UAE on the global stage.

The 26-year-old, who made his international debut earlier this year, believes competing alongside some of the world’s top cricketers helped prepare him for the demands of international cricket.

“Representing the UAE was a proud moment for me and it’s something every young cricketer dreams about. The DP World ILT20 helped prepare me because you’re constantly competing against high-quality players. It gives you confidence that you belong on the international stage,” he said.

Breakthrough performances

Khuzaima announced himself during DP World ILT20 Season 3 with impressive figures of 4/22 against Sharjah Warriorz.

Since joining the Desert Vipers, he has claimed 24 wickets in 18 matches across two seasons. During the Vipers’ title-winning campaign, he finished with 17 wickets, making him the second-highest UAE wicket-taker in the tournament and third overall. He was also shortlisted for the Blue Belt, awarded to the competition’s best UAE player.

Learning from the world’s best

Khuzaima said one of the league’s biggest advantages is the opportunity to learn from elite players and coaches.

“A lot of the learning happens during training sessions, team meetings and conversations. I was fortunate to share the dressing room with Sam Curran, Naseem Shah and Lockie Ferguson. Even small pieces of advice from players like them help you become a better cricketer.”

He also described interacting with legendary fast bowlers Waqar Younis and Wasim Akram as one of the highlights of his career.

Inspired, not compared

While fans have compared his bowling action to Pakistan legend Waqar Younis, Khuzaima insists he is focused on building his own identity.

“Waqar Younis is a legend of the game. If people see similarities, I take it as a compliment, but my focus is on becoming the best version of myself.”

Eyes on future

Now a UAE international, Khuzaima says wearing the national jersey comes with greater responsibility.

“Once you represent the UAE, people expect more from you and you expect more from yourself. My aim is to keep improving, perform consistently and contribute whenever I get the opportunity.”

He also praised UAE captain Muhammad Waseem for setting an example for local players, saying his performances in the DP World ILT20 have shown that Emirati cricketers can compete with the world’s best.

Looking ahead to DP World ILT20 Season 5, Khuzaima hopes to continue developing his game and make the most of every opportunity.

“Every season brings new challenges and new opportunities to learn. My goal is to keep improving, contribute to my team and continue making the most of the opportunities the DP World ILT20 provides.”

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Dubai churches fully reopen from July 1: What worshippers need to know

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Two of Dubai’s largest Catholic churches have resumed full operations, ending temporary restrictions introduced in April and allowing parishioners to return to normal church activities.

Here’s what has changed.

Which churches have reopened?

The following churches are now fully open from July 1:

  • St. Mary’s Catholic Church, Oud Metha
  • St. Francis of Assisi Catholic Church, Jebel Ali

Both churches confirmed they are resuming all parish activities following the latest directives from the authorities.

What restrictions have been lifted?

Parishioners can now:

  • Attend all Masses and services.
  • Participate in parish activities and community events.
  • Return to regular church life without the temporary attendance restrictions.

Why were restrictions introduced?

The measures, announced in April, were aimed at preventing overcrowding and included:

  • Suspension of outdoor church activities.
  • Weekend Masses limited to adults aged 18 and above.
  • Mandatory online registration.
  • No entry for children or unregistered visitors.
  • Livestreamed Masses for those unable to attend.

Are any guidelines still in place?

Yes. While churches have fully reopened, worshippers are encouraged to continue following any applicable guidelines and to be respectful and considerate of others during services.

What does this mean for parishioners?

The reopening restores normal parish life, allowing families and worshippers to once again take part in religious services, community events and other church activities without the temporary restrictions.

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