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Dewa achieves highest score worldwide in customer experience

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Dubai Electricity and Water Authority (Dewa) has achieved the first global position scoring 100 per cent in implementing the requirements of the International Customer Experience Standard (ICXS2019).

The evaluation process included the preventive measures implemented by Dewa for the safety of its employees and customers during the Covid-19 pandemic.

The specialised team from the British Standards Institute (BSI) officially revealed Dewa maintains the category of ‘Internationally Distinguished Services’. The auditing process included virtual visits and tours as well as the direct broadcast of the centres that were evaluated using the latest technologies and communication mechanisms.

Saeed Mohammed Al Tayer, MD & CEO of Dewa, said, “Achieving the first global position in implementing the requirements of the International Customer Experience Standard for the third consecutive year reflects our commitment to Dewa’s Customer Happiness Charter, launched in 2015, and keenness to promote continuous innovation-driven improvement.

“We seek to enhance our competitiveness and have developed work mechanisms for assessing customer happiness in a live, direct and continuous manner. This is within an integrated framework for continuous improvement that incorporates strong evaluation and follow-up mechanisms. All this has enabled Dewa to set new global benchmarks in customer and stakeholder happiness,” added Al Tayer.

Waleed bin Salman, executive vice president of business development and excellence at Dewa, noted that Dewa obtains best global practices to design and implement innovative development initiatives and projects for excellence and its global position. Dewa has become an international benchmark in developing and implementing the highest excellence standards across all its activities and operations.

He added that this achievement reflects the importance Dewa attaches to its customers, their happiness, and upgrading its services to international levels. This is also a result of the top management’s support to provide a stimulating work environment to support the development of services and delivery channels to reach the highest happiness levels for its customers.

Dewa provides all its services on several digital channels. It has recently started providing its smart services on Amazon Alexa in Arabic, becoming the first government utility in the world to do this. Smart adoption of Dewa’s services reached 98.89 per cent in the fourth quarter of 2021.

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Flying during FIFA World Cup? This Dubai airline will show every match live 

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Football fans travelling with Emirates this summer won’t have to worry about missing any FIFA World Cup 2026 action. Dubai’s flagship airline Emirates, has announced that it will broadcast every match of the tournament live onboard its flights through Sport24, its dedicated live sports channel available on the award-winning ice entertainment system.

Passengers will be able to follow every moment of the world’s biggest football tournament while flying at 40,000 feet. The move ensures customers can stay connected to the action no matter where they are travelling, with live coverage available throughout the competition.

Emirates said the complete FIFA World Cup 2026 broadcast schedule is featured its ice magazine, allowing passengers to plan their journeys around key fixtures and follow their favourite teams during the tournament.

The live coverage will be available on most Emirates aircraft equipped with Sport24 and Sport24 Extra, although availability may vary depending on aircraft type and route. Selected FIFA World Cup matches will also be shown in Emirates Lounges across Dubai, giving travellers additional opportunities to catch the action before departure.

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Dubai’s RTA to build one of its largest pedestrian and cycling bridges in city

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Dubai is set to strengthen its position as a global leader in smart urban mobility by constructing one of the emirate’s largest pedestrian and cycling bridges.

Stretching 730 metres across Dubai–Al Ain Road, the landmark structure will connect the rapidly growing communities of Liwan and Dubai Silicon Oasis, offering residents a safer and more convenient way to travel. The project forms part of the Roads and Transport Authority’s wider plan to build 31 new pedestrian bridges and tunnels across the city by 2030, enhancing connectivity, road safety and sustainable transportation.

The Roads and Transport Authority (RTA) has approved a five-year plan that will introduce new pedestrian crossings at key locations across the emirate. The projects will be developed along major roads, including Sheikh Zayed Road, King Salman bin Abdulaziz Al Saud Street, Al Ittihad Road, and Omar bin Al Khattab Street, helping residents and visitors move more safely and efficiently throughout the city.

Enhancing safety and connectivity

The expansion aims to improve accessibility, strengthen links between residential communities and public transportation networks, and provide safer crossing options for pedestrians. Authorities selected project locations following detailed studies that assessed population growth, pedestrian movement patterns, public transport access, and proximity to commercial and tourist destinations.

Landmark bridge

One of the standout projects currently under development is a 730-metre pedestrian and cycling bridge that will cross Dubai–Al Ain Road. The structure will serve as a critical connection between Liwan and Dubai Silicon Oasis, two rapidly developing communities that continue to attract residents and businesses.

Once completed, the bridge will become one of the largest pedestrian and cycling crossings in Dubai, offering a safer and more convenient route for commuters, cyclists, and residents.

Advanced safety features

The upcoming bridges and tunnels will incorporate modern safety technologies, including firefighting systems, emergency alarms, remote monitoring capabilities, and dedicated cycling lanes. These enhancements are designed to improve user safety while supporting Dubai’s ambition to achieve zero traffic fatalities.

As the city continues to expand, the new pedestrian infrastructure projects are expected to play a key role in promoting sustainable mobility, reducing road risks, and strengthening Dubai’s reputation as a global leader in smart urban development.

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Kuwait launches 15-year residency visa: How it compares to UAE Golden Visa

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Kuwait has unveiled a new long-term residency programme that will allow eligible foreign investors and business leaders to live in the country for up to 15 years, marking one of the region’s latest efforts to attract international capital and strengthen economic growth.

The residency scheme is designed to provide greater stability for investors looking to establish, operate and expand businesses in Kuwait, while supporting the country’s broader plans to diversify its economy and enhance its competitiveness as an investment destination.

Who can apply?

Under the new framework, residency permits of up to 15 years will be available to:

  • Foreign investors meeting approved investment criteria
  • Immediate family members of eligible investors
  • Senior executives accredited by approved investment entities
  • Recognised business partners linked to qualifying investment projects

Authorities say the programme aims to encourage long-term commitments from investors while creating a more attractive business environment.

Investment requirements

To qualify, applicants must satisfy a number of conditions set by Kuwaiti authorities.

Eligible investors must own or be associated with investment entities licensed by the Kuwait Direct Investment Promotion Authority (KDIPA). Businesses must also maintain active operations within Kuwait and comply with national workforce requirements, including quotas related to the employment of Kuwaiti citizens.

The framework requires a minimum investment capital of KD1 million in approved business activities. In addition, licensed investment entities must maintain a total investment value of at least KD5 million.

Officials believe these requirements will help attract high-quality investments that contribute to economic development and job creation.

How it compares with UAE Golden Visa

One of the most prominent examples is the UAE’s Golden Visa programme, which was launched in 2019 and offers eligible individuals residency of up to 10 years.

The scheme is available to investors, entrepreneurs, skilled professionals, scientists, exceptional students, creatives and humanitarian contributors. It allows holders to live, work and study in the UAE without requiring a national sponsor, while also enabling them to sponsor family members.

The programme has become a key pillar of the UAE’s strategy to attract talent, innovation and long-term investment, helping cement its reputation as one of the region’s leading destinations for business and residency.

Kuwaiti authorities said the programme builds on existing investment legislation and forms part of ongoing efforts to modernise Kuwait’s business and regulatory environment.

Kuwait’s latest move reflects a growing trend across the Gulf, where governments are introducing long-term residency options to attract investors, entrepreneurs and highly skilled professionals.

Countries across the region have increasingly adopted residency programmes designed to encourage foreign investment, support economic diversification and attract global talent.

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