Connect with us

News

Dewa achieves highest score worldwide in customer experience

Published

on

Spread the love

Dubai Electricity and Water Authority (Dewa) has achieved the first global position scoring 100 per cent in implementing the requirements of the International Customer Experience Standard (ICXS2019).

The evaluation process included the preventive measures implemented by Dewa for the safety of its employees and customers during the Covid-19 pandemic.

The specialised team from the British Standards Institute (BSI) officially revealed Dewa maintains the category of ‘Internationally Distinguished Services’. The auditing process included virtual visits and tours as well as the direct broadcast of the centres that were evaluated using the latest technologies and communication mechanisms.

Saeed Mohammed Al Tayer, MD & CEO of Dewa, said, “Achieving the first global position in implementing the requirements of the International Customer Experience Standard for the third consecutive year reflects our commitment to Dewa’s Customer Happiness Charter, launched in 2015, and keenness to promote continuous innovation-driven improvement.

“We seek to enhance our competitiveness and have developed work mechanisms for assessing customer happiness in a live, direct and continuous manner. This is within an integrated framework for continuous improvement that incorporates strong evaluation and follow-up mechanisms. All this has enabled Dewa to set new global benchmarks in customer and stakeholder happiness,” added Al Tayer.

Waleed bin Salman, executive vice president of business development and excellence at Dewa, noted that Dewa obtains best global practices to design and implement innovative development initiatives and projects for excellence and its global position. Dewa has become an international benchmark in developing and implementing the highest excellence standards across all its activities and operations.

He added that this achievement reflects the importance Dewa attaches to its customers, their happiness, and upgrading its services to international levels. This is also a result of the top management’s support to provide a stimulating work environment to support the development of services and delivery channels to reach the highest happiness levels for its customers.

Dewa provides all its services on several digital channels. It has recently started providing its smart services on Amazon Alexa in Arabic, becoming the first government utility in the world to do this. Smart adoption of Dewa’s services reached 98.89 per cent in the fourth quarter of 2021.

News

Traffic disruption expected this weekend in Abu Dhabi

Published

on

Spread the love

Motorists in Abu Dhabi are being advised to expect delays this weekend after Abu Dhabi Mobility announced a partial closure on Arabian Gulf Street (E20).

According to officials, the closure affects the left lane heading towards Abu Dhabi and is part of ongoing traffic and infrastructure improvement works across the capital.

The temporary closure began at 12am on Friday, May 8, and will remain in effect until 5am on Monday, May 11.

Authorities have urged drivers to plan journeys ahead of time, allow for extra travel time and follow directional signs in the affected area to avoid congestion.

The latest traffic update comes as Abu Dhabi continues infrastructure upgrades aimed at improving traffic flow and road safety across key routes in the emirate.

Continue Reading

News

Abu Dhabi introduces new restrictions for delivery riders on highways

Published

on

Spread the love

Delivery riders in Abu Dhabi will soon face new road restrictions aimed at improving safety and easing traffic flow across key highways in the capital.

From May 15, authorities will ban delivery riders from using roads with speed limits of 120kph or higher, according to an announcement by Integrated Transport Centre, also known as Abu Dhabi Mobility.

The new rule also applies to a busy stretch of Sheikh Zayed Street between Sheikh Zayed Bridge and Sheikh Zayed Tunnel.

Officials said the move is designed to enhance road safety and improve traffic movement on some of the emirate’s most heavily used routes.

The decision follows similar measures introduced in Dubai last year, where delivery riders were restricted from using fast lanes on major highways.

Under Dubai’s rules, riders are not allowed to use the two leftmost lanes on roads with five lanes or more. On roads with three or four lanes, the leftmost lane is also off limits.

Authorities across the UAE have increasingly focused on delivery rider safety as the sector continues to grow rapidly alongside demand for food delivery and e-commerce services.

Continue Reading

Education

CBSE issues urgent deadline for schools on new language rule

Published

on

Spread the love

The Central Board of Secondary Education (CBSE) in India has asked all affiliated schools to urgently speed up the rollout of the third language (R3) for Class VI students ahead of the 2026–27 academic year.

In a fresh directive, CBSE said several schools are yet to complete the required process under the National Curriculum Framework for School Education 2023, while some institutions have submitted language options that do not comply with policy guidelines.

May 31 deadline for schools

The Board has now made it compulsory for all schools, including schools in UAE, to upload and finalise their third-language selections on the OASIS portal by May 31.

Schools that entered incorrect or non-approved language options have also been instructed to correct their submissions before the deadline.

Textbooks to arrive by July

The Board said textbooks for scheduled Indian languages will be available on the CBSE and National Council of Educational Research and Training platforms from July 1.

For non-scheduled languages, schools can use SCERT or state-approved textbooks, provided they align with the learning outcomes set under NCFSE-2023.

Focus on Indian languages

The Board reiterated that schools must offer at least two Indian languages under the R1, R2 and R3 language structure. Institutions that have not yet begun implementation have been directed to start teaching on July 1.

Push for full implementation

With timelines now clearly defined, CBSE is increasing pressure on schools to complete all pending formalities before the new academic session begins.

Continue Reading

Popular

© Copyright 2025 HEADLINE. All rights reserved

https://headline.ae/