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Dewa achieves highest score worldwide in customer experience

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Dubai Electricity and Water Authority (Dewa) has achieved the first global position scoring 100 per cent in implementing the requirements of the International Customer Experience Standard (ICXS2019).

The evaluation process included the preventive measures implemented by Dewa for the safety of its employees and customers during the Covid-19 pandemic.

The specialised team from the British Standards Institute (BSI) officially revealed Dewa maintains the category of ‘Internationally Distinguished Services’. The auditing process included virtual visits and tours as well as the direct broadcast of the centres that were evaluated using the latest technologies and communication mechanisms.

Saeed Mohammed Al Tayer, MD & CEO of Dewa, said, “Achieving the first global position in implementing the requirements of the International Customer Experience Standard for the third consecutive year reflects our commitment to Dewa’s Customer Happiness Charter, launched in 2015, and keenness to promote continuous innovation-driven improvement.

“We seek to enhance our competitiveness and have developed work mechanisms for assessing customer happiness in a live, direct and continuous manner. This is within an integrated framework for continuous improvement that incorporates strong evaluation and follow-up mechanisms. All this has enabled Dewa to set new global benchmarks in customer and stakeholder happiness,” added Al Tayer.

Waleed bin Salman, executive vice president of business development and excellence at Dewa, noted that Dewa obtains best global practices to design and implement innovative development initiatives and projects for excellence and its global position. Dewa has become an international benchmark in developing and implementing the highest excellence standards across all its activities and operations.

He added that this achievement reflects the importance Dewa attaches to its customers, their happiness, and upgrading its services to international levels. This is also a result of the top management’s support to provide a stimulating work environment to support the development of services and delivery channels to reach the highest happiness levels for its customers.

Dewa provides all its services on several digital channels. It has recently started providing its smart services on Amazon Alexa in Arabic, becoming the first government utility in the world to do this. Smart adoption of Dewa’s services reached 98.89 per cent in the fourth quarter of 2021.

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New Dubai bridge linking Emirates Road to Al Qudra Road now open

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Motorists can now use a new bridge connecting Emirates Road to Al Qudra Road, as Dubai’s Roads and Transport Authority (RTA) continues work to improve traffic movement along the corridor.

The newly opened bridge provides a direct connection for vehicles travelling from Emirates Road towards Al Qudra Road, helping improve access to the surrounding areas and ease traffic movement.

The opening is part of ongoing enhancement works on Al Qudra Road aimed at improving the efficiency of Dubai’s road network and supporting growing traffic demand.

The RTA said the latest improvement is expected to help reduce congestion and provide smoother, more efficient journeys for motorists.

Further road development works along the Al Qudra corridor are continuing as part of Dubai’s wider efforts to strengthen connectivity and keep pace with the emirate’s urban expansion.


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UAE motorists warned of road closures in Abu Dhabi, Sharjah this week

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Motorists in Abu Dhabi and Sharjah should plan this week, with authorities announcing temporary road closures for maintenance and infrastructure works.

Abu Dhabi: E22 to close overnight

Abu Dhabi Mobility will close the E22 Abu Dhabi–Al Ain Road towards Abu Dhabi on the nights of August 19, 20 and 21.

The closure will be in effect from midnight until 6am each night.

Drivers are advised to plan their journeys around the overnight closure and follow traffic signs and approved diversions in the affected area.

Sharjah: Three-day road closure

Meanwhile, Sharjah Roads and Transport Authority has announced a three-day closure on a section of road running from Sheikh Mohammed bin Sultan Bu Alian Square to Saeed bin Obaid Al-Jarwan Square, on the Al-Jazat side.

The closure will run from Wednesday to Friday as authorities carry out road maintenance and infrastructure development works.

Motorists have been advised to use approved alternative routes, follow diversion signs and comply with traffic safety instructions.

Drivers travelling through either emirate are encouraged to allow extra time for their journeys and check road conditions before setting out.


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Dubai traffic update: RTA just cut peak-hour travel times on Al Marabea Street by 30%

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Motorists using Al Marabea’ Street in Al Quoz can expect smoother journeys after Dubai’s Roads and Transport Authority (RTA) completed a series of road upgrades aimed at easing congestion and improving traffic flow.

The project covered a 1.1-km stretch between the Al Khail Road exit and Al Asayel Street, increasing road capacity by 30% and cutting journey times by up to 30% during peak hours.

The improvements are part of RTA’s wider programme to expand Dubai’s road network and respond to rising traffic linked to the emirate’s rapid urban growth.

Congestion cut by 50%

As part of the works, an intersection was expanded with an additional lane for vehicles travelling from Al Marabea’ Street towards Street 16A.

The extra lane has reduced congestion and vehicle queues at the intersection by 50%, according to the RTA.

New modern lighting poles have also been installed to improve visibility and road safety, particularly at night.

More upgrades coming

RTA is continuing work on Al Marabea’ Street, with a new service road and continuous pedestrian walkway planned to serve the neighbouring industrial area.

The ongoing project also includes a new access point at the beginning of the Al Khail Road exit towards Al Marabea’ Street, designed to improve access and safety.

The remaining works are expected to be completed by the end of August 2026.

Al Marabea’ Street is an important route through Al Quoz, connecting Al Khail Road and Al Asayel Street while providing access to industrial, commercial and residential areas. The corridor also serves traffic travelling to and from Al Quoz, Al Meydan, Business Bay and Downtown Dubai.


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