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Masdar City, Mashreq Bank to boost UAE’s SME, start-up ecosystem

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Masdar City and Mashreq Bank have signed a Memorandum of Understanding (MoU) to provide financial services to Small and Medium-sized Enterprises (SMEs) and start-ups based in the City. This will include easy access to NeoBiz, the bank’s first digital banking platform designed specifically for start-ups and SMEs.

The MoU was signed by Abdulla Balalaa, executive director of Masdar City, and Vikas Thapar, executive vice president, head of Business Banking & NeoBiz at Mashreq Bank, at an official ceremony this week.

Balalaa said, “Masdar City is currently home to more than 1,000 companies, including a wide range of innovation-focused SMEs and start-ups. Through this strategic collaboration with Mashreq Bank, companies in Masdar City will have direct access to the bank’s cutting-edge suite of specially designed services to facilitate the upscaling of their operations.

“The City is Abu Dhabi’s only planned and approved R&D cluster. To businesses, we offer a unique ecosystem of education, R&D, and innovation, that allows them to develop and thrive and supports Abu Dhabi’s position as a world-leading business destination. At Masdar City, we are shaping and incubating the sustainable industries of tomorrow, and we look forward to adding Mashreq Bank to our valuable list of partners.”

Thapar stated that the agreement will enable Mashreq Bank to increase customer acquisition while also raising awareness of the bank’s digital platforms.

“Our commitment to fostering the SME ecosystem and efforts to catalyse SME development led to the development of NeoBiz and its suite of specially designed services. Through this partnership, Masdar City-based businesses will reap the benefits of NeoBiz, Mashreq Bank’s first start-up/SME focused digital banking platform, giving them further opportunity to adapt and grow rapidly,” Thapar added.

Via its Free Zone, Masdar City already offers easy access to a range of vital business services and benefits, including registration, government relations, visa processing, 100 per cent foreign ownership; 0 per cent import tariffs; dual-licensing; a rapid set-up process; reduced tax footprint, highly cost-effective licensing and office space, and a pro-business environment, access to R&D partnerships, and the freedom of repatriation of both capital and profits.

The City is also home to a range of international organisations, including the International Renewable Energy Agency, the UAE Space Agency, the regional headquarters of Siemens Energy, G42 Healthcare, the Advanced Technology Research Council, and the world’s first university dedicated to artificial intelligence, the Mohamed bin Zayed University of Artificial Intelligence.

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Need a domestic worker? The UAE just made getting a visa way easier

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Employers in the UAE can now handle all domestic worker visa services through a single unified digital platform, eliminating the need to navigate multiple government agencies for routine procedures.

The Ministry of Human Resources and Emiratisation (MoHRE) has centralised visa applications, renewals, cancellations, and mandatory medical tests on the Work in UAE portal (workinuae.ae), representing a major simplification of domestic worker regulations.

What the platform offers

The digital portal consolidates services previously scattered across different government entities, allowing employers to manage the complete visa lifecycle from one location:

Visa services:

  • New visa applications for domestic workers
  • Visa renewals and extensions
  • Visa cancellations and transfers
  • Status tracking and updates

Medical requirements:

  • Required medical test bookings
  • Health screening coordination
  • Medical certificate processing
  • Test result retrieval

Administrative functions:

  • Document submission and verification
  • Fee payments
  • Application status monitoring
  • Digital record management

The multi-agency challenge solved

Previously, employers navigated a complex system requiring interactions with the Ministry of Human Resources and Emiratisation, Federal Authority for Identity, Citizenship, Customs and Port Security (ICP), Emirates Health Services, Abu Dhabi Department of Health and various typing centres and service providers

Each agency maintained separate systems, requiring multiple visits, redundant documentation, and lengthy processing times.

The new platform integrates these services through backend collaboration among all participating entities, presenting employers with a single interface.

The domestic worker visa platform is part of MoHRE’s Work Bundle initiative, which aims to streamline labour services across the UAE’s employment ecosystem.

Why domestic worker regulations matter

Domestic workers represent a significant segment of the UAE’s labour market, with hundreds of thousands employed across the country in roles including housekeepers, nannies, cooks, drivers, and caregivers.

Simplifying the administrative framework for this sector serves multiple objectives:

For employers: Reduced time spent on bureaucratic processes, clearer procedures, lower administrative costs, and faster processing times.

For workers: Greater transparency in employment status, improved documentation of legal rights, clearer pathways for status changes, and reduced dependency on intermediaries.

For the system: Better compliance tracking, reduced fraud opportunities, improved data collection, and more efficient resource allocation.

How employers benefit

The centralised platform eliminates common pain points in domestic worker visa management:

Time savings: No need to visit multiple agencies or government offices for different steps in the visa process.

Simplified procedures: Single login provides access to all required services rather than maintaining accounts across multiple platforms.

Reduced costs: Elimination of typing centre fees and reduced transportation costs from multiple agency visits.

Faster processing: Backend integration among agencies speeds approval workflows and reduces waiting periods.

24/7 access: Digital platform allows employers to initiate and track processes at any time rather than being constrained by office hours.

Document storage: Digital records eliminate paper documentation and provide easy retrieval of historical information.

Implementation and access

Employers can access the platform immediately through workinuae.ae using their existing UAE Pass credentials or by creating new accounts.

The platform provides step-by-step guidance for each process, with support available through MoHRE’s customer service channels for employers requiring assistance.

All new visa applications, renewals, and cancellations for domestic workers should now be processed through the unified platform rather than through legacy channels.

What hasn’t changed

While the platform simplifies administration, core requirements for domestic worker employment remain in effect:

  • Employer eligibility criteria
  • Worker qualification standards
  • Mandatory medical examinations
  • Contract registration requirements
  • Minimum wage and benefit obligations
  • Insurance requirements

The platform streamlines how these requirements are met but doesn’t alter the fundamental regulatory framework.

Looking ahead

The successful consolidation of domestic worker visa services may serve as a model for further service integration across other employment categories and government functions.

MoHRE’s Work Bundle initiative is expected to expand with additional features and service categories as the digital infrastructure matures and user feedback is incorporated.

Platform Details:

Website: workinuae.ae
Access: UAE Pass or platform registration
Services: Visa applications, renewals, cancellations, and medical tests
Availability: 24/7 online access

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UAE : Why 20 per cent of Abu Dhabi land has been designated as nature reserves

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In a bold move for conservation, President Sheikh Mohamed bin Zayed Al Nahyan has decreed that 20 per cent of Abu Dhabi’s land must now be protected as nature reserves. The directive will create new conservation zones and expand existing ones, reinforcing the UAE’s environmental leadership.

What will change
The expansion will add 4,581 square kilometres to Abu Dhabi’s protected areas under the Zayed Protected Areas Network, which already includes several terrestrial and marine reserves. New designated zones include Al Wathba Fossil Dunes Reserve, Liwa Groundwater Reservoir, Ghaf Natural Reserve, and expansions to Qasr Al Sarab and Ras Ghanada Marine Reserve.

Why it matters
This is more than just land allocation; it’s about protecting biodiversity, preserving ecosystems, and ensuring sustainable development for future generations. Officials say it aligns with the UAE’s National Biodiversity Strategy 2031 and global goals, such as the “30 by 30” initiative.

Continuing momentum from Conservation Congress
The announcement follows the IUCN World Conservation Congress 2025, held in Abu Dhabi, where global conservation goals were set and leadership reaffirmed. IUCN World Conservation Congress. The expanded reserves will be managed by the Environment Agency – Abu Dhabi (EAD), which views this as a means to strengthen its role in regional environmental governance.

What’s next
Expect to see new programmes in wildlife protection, habitat restoration, and collaborative projects with international partners. Early signs of bilateral environmental MoUs, such as with Japan for bird conservation, are already being put in motion.

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UAE introduces ‘Eye’: An AI system to approve work permits with minimal human input

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The UAE is taking another big leap into the future. The Ministry of Human Resources and Emiratisation (MoHRE) has unveiled an AI system called “Eye”, designed to issue work permits almost automatically. The announcement was made during GITEX Global 2025, in line with the country’s push toward digitising government services.

How it works
‘Eye’ uses artificial intelligence to verify key documents, personal photos, passports, and academic credentials, reducing human intervention to only exceptional cases. The aim is to speed up approvals, reduce errors, and cut bureaucratic red tape.

Why it matters
For employers and applicants, this means faster hiring cycles and less waiting. The move strengthens the UAE’s reputation as a digital-forward government and could make the labour market even more competitive and attractive. 

Voices from inside
Rashid Hassan Al Saadi, Acting Assistant Undersecretary for Labour Market Services at MoHRE, called ‘Eye’ a key step in enhancing the ministry’s services, aligning them with national directives and raising public expectations of government efficiency. 

This rollout accompanies other digital initiatives from MoHRE, including Work Bundle, Ask Data, and Smart Safety Tracker, all aimed at streamlining labour and permit procedures nationwide. 

What to watch next
Will ‘Eye’ really eliminate bottlenecks? Will companies see cost savings? And how will appeal or exception cases be handled? These are the questions many will be watching as the system is rolled out across the UAE.

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