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RTA Unveils ‘360 Vision’ to redefine smart mobility in Dubai

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Dubai’s Roads and Transport Authority (RTA) has launched the next-generation 360 Services Policy, aimed at enhancing customer experience by providing integrated, seamless, and proactive digital services without requiring in-person visits. As part of its ongoing digital transformation efforts, RTA is shifting its services to self-service models, enabling customers to access them smoothly via shared digital platforms, such as the “Dubai Now” app.

Mattar Al Tayer, Director General, Chairman of the Board of Executive Directors of RTA, emphasised RTA’s commitment to developing a modern and smart service ecosystem that efficiently meets customer expectations. This drive aligns with the vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai, to enhance the quality of life in Dubai, positioning it as the world’s best city to live in, and establish it as the smartest city globally.

Al Tayer also attributed the development of the policy to the continuous follow-up and guidance of H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of the Executive Council of Dubai. He highlighted RTA’s commitment to leveraging smart technologies to enhance its services and improve the customer experience. As a result, RTA has transformed its services into smart solutions accessible through various digital platforms, ensuring they are innovative, user-friendly, and easily accessible.

Al Tayer added: “RTA has completed Phase II of the ‘360 Services Policy,’ through which driver and vehicle licensing services had been transformed into fully digital, proactive, and integrated services. This phase, which accounts for 40% of RTA’s total services, has enhanced service efficiency, improved the customer experience, and raised the customer happiness index to 98.9%. It had also led to a 96% improvement in service accessibility, zero waiting time for 82 services, and the elimination of in-person visit requirements for 63 services. Additionally, service process steps had been reduced by 36%, while new digital options have expanded service availability by 61%. Digital adoption also surged to 96% in Q4 of 2024.

“In 2024, RTA collaborated with 32 partners from the public and private sectors to achieve service integration, leading to the enhancement of 71 services, which can now be accessed without prior requirements. RTA will embark on Phase III of the policy this year, which, according to the plan, will involve the development of all RTA services. This phase will further enhance the customer experience and contribute to achieving the targeted customer happiness indicators.”

( By- WAM)

With 20 years of experience across print, TV, and digital journalism, Sudhashree is a seasoned media professional with a keen eye for news. A true news bug, she thrives on curating stories that capture the pulse of fashion, film, and all things trending. Deeply immersed in the fast-evolving media landscape, she swears by the power of social media to shape narratives and spark conversations.

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UAE cricketers get a front-row seat with biggest names at Abu Dhabi T10

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UAE cricketers will learn from some of the biggest names in the game at the 2026 Abu Dhabi T10, which runs from 7 to 20 November. Muhammad Waseem will share a dressing room with Nicholas Pooran. Alishan Sharafu will play under Moeen Ali. And Muhammad Rohid will bowl with Kieron Pollard setting his field, while Dwayne Bravo, one of T20 cricket’s most successful bowlers, works with him as UAE Bulls’ bowling coach and mentor.

Several UAE players were picked across the six franchises at the draft on 30 September, and the rules guarantee them time in the middle. Every playing XI must include at least two UAE players.

Royal Desert Champions have Waseem, Aayan Afzal Khan and Dhruv Parashar. Sharafu and Vriitya Aravind are at Arabian Aces, and Rohid and Wali Muhammad at UAE Bulls. Emirates Eagles picked Haider Razzaq, Luqman Faisal and Harshit Kaushik, United Tigers chose Awais Ali Shah and Adithya Shetty, and Yas Lions have Ansh Tandon and Haider Ali.

Several of them have already established their impact at this level. Waseem, the UAE stalwart scored 176 runs at a strike rate of 196 for Quetta Qavalry last season, with a best of 50 not out. Back in 2021 he made 56 not out off 13 balls for Northern Warriors, a half-century that equalled the T10 record for the fastest fifty at the time. He also holds a record US$210,000 contract in the DP World ILT20. Spinner Haider Ali played alongside former India leg-spinner Piyush Chawla at Ajman Titans last season.

Sharafu has seen what this exposure can do. Five years from his debut in the competition, he is an established UAE international, and after playing alongside Moeen at Ajman Titans last season, he joins him again at Arabian Aces.

The opportunity reaches beyond the UAE. Netherlands spinner Aryan Dutt was picked by Yas Lions as their Associate Member selection, and Scotland’s Bradley Currie is at UAE Bulls. USA batter Andries Gous was one of Yas Lions’ three pre-draft signings after scoring 175 runs at a strike rate of 168.3 for Quetta Qavalry last season.

The coaching benches carry plenty of experience too. Andy Flower is head coach of UAE Bulls, Lance Klusener of Arabian Aces and Mickey Arthur of Emirates Eagles. Royal Desert Champions have Robin Singh as team director, and he knows the local game well from his time as the UAE’s director of cricket. At Arabian Aces, the younger players will train and play every day alongside Moeen Ali, Andre Russell and Liam Livingstone.

The first test comes on 7 November, when UAE Bulls and Yas Lions open the tournament at Zayed Cricket Stadium. The final is on 20 November.

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Dubai Investor Expands Global Footprint with London Investment Firm

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A Dubai businessman has launched a London-based investment company to acquire stakes in private and listed businesses in the United Kingdom and international markets.
Hari Shankar Tibrewala, who founded Dubai-based Zenith Global Limited and Zenith Multi Trading DMCC, said the new company, Zenith Global Ventures Ltd, would invest exclusively its own capital.
Based in Berkeley Square, Mayfair, the company will focus on established private businesses, selected listed shares, technology and artificial intelligence, and strategic acquisitions. It will consider minority and controlling stakes, including investments where it can participate in governance and strategy.
“Zenith Global Ventures has been set up to be a patient, disciplined owner of quality businesses. Because we invest our own capital, we can take a long-term view, back strong management teams and focus on lasting value rather than short-term results,” said Tibrewala, its founder and director.
According to the company, it has no outside investors or fixed fund life, allowing it to hold investments without a predetermined exit timetable.
Zenith said it would assess potential investments on earnings, cash flow, balance-sheet strength and competitive position, alongside management quality and governance. Each opportunity would undergo due diligence and be subject to applicable legal and regulatory requirements.
For listed shares, the company said it would seek businesses it considers undervalued. Its technology and AI investments would focus on companies it believes can sustain a competitive advantage.
The company cited London’s legal framework, capital markets and connections with Europe, the Gulf and Asia as reasons for choosing the city as its base.
Tibrewala established investment holding company Zenith Global Limited in Dubai in 2013, followed by Zenith Multi Trading DMCC in 2014. He moved to London in 2024.
Zenith Global Ventures said it does not manage third-party funds or offer investments to the public.

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MIRAL Joins 2026 Abu Dhabi T10 as official experience partner

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Yas Island will become the official experiences partner of the Abu Dhabi T10 for its 2026 edition, under a new partnership between Abu Dhabi Cricket & Sports Hub (ADCSH) and Miral.

Under the agreement, all six Abu Dhabi T10 franchises will be based on Yas Island during the tournament, while a number of events linked to the competition will also be held across the destination.

The partnership will include the tournament’s Trophy Launch, Opening Party and Closing Party, with Yas Island’s attractions and venues forming part of the wider Abu Dhabi T10 experience for players, teams, partners and fans.

“We are thrilled to welcome Yas Island as the Official Experiences Partner of the 2026 Abu Dhabi T10,” said Matthew Boucher, CEO of Abu Dhabi Cricket & Sports Hub and Abu Dhabi T10.

“The island is an unbelievable destination which will provide an exceptional setting for our teams, our players and for many of the tournament experiences.”

Leon Marsh, Miral’s director of events, said the partnership reflected a shared aim of creating experiences for “fans, teams and families alike”.

“Yas Island is the ideal setting for the key moments and flagship events taking place during this year’s Abu Dhabi T10,” he said.

The 2026 Abu Dhabi T10 Draft, held at Hilton Abu Dhabi Yas Island, saw 108 players selected by six franchises: Arabian Aces, Emirates Eagles, Royal Desert Champions, UAE Bulls, United Tigers and Yas Lions.

The tournament will take place at Zayed Cricket Stadium from 7 to 20 November, bringing together international players for the 10-over competition.

The partnership is also intended to promote Abu Dhabi as a destination combining international sport, leisure and entertainment, with Yas Island providing the base for the teams throughout the tournament.

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