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RTA Unveils ‘360 Vision’ to redefine smart mobility in Dubai

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Dubai’s Roads and Transport Authority (RTA) has launched the next-generation 360 Services Policy, aimed at enhancing customer experience by providing integrated, seamless, and proactive digital services without requiring in-person visits. As part of its ongoing digital transformation efforts, RTA is shifting its services to self-service models, enabling customers to access them smoothly via shared digital platforms, such as the “Dubai Now” app.

Mattar Al Tayer, Director General, Chairman of the Board of Executive Directors of RTA, emphasised RTA’s commitment to developing a modern and smart service ecosystem that efficiently meets customer expectations. This drive aligns with the vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai, to enhance the quality of life in Dubai, positioning it as the world’s best city to live in, and establish it as the smartest city globally.

Al Tayer also attributed the development of the policy to the continuous follow-up and guidance of H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of the Executive Council of Dubai. He highlighted RTA’s commitment to leveraging smart technologies to enhance its services and improve the customer experience. As a result, RTA has transformed its services into smart solutions accessible through various digital platforms, ensuring they are innovative, user-friendly, and easily accessible.

Al Tayer added: “RTA has completed Phase II of the ‘360 Services Policy,’ through which driver and vehicle licensing services had been transformed into fully digital, proactive, and integrated services. This phase, which accounts for 40% of RTA’s total services, has enhanced service efficiency, improved the customer experience, and raised the customer happiness index to 98.9%. It had also led to a 96% improvement in service accessibility, zero waiting time for 82 services, and the elimination of in-person visit requirements for 63 services. Additionally, service process steps had been reduced by 36%, while new digital options have expanded service availability by 61%. Digital adoption also surged to 96% in Q4 of 2024.

“In 2024, RTA collaborated with 32 partners from the public and private sectors to achieve service integration, leading to the enhancement of 71 services, which can now be accessed without prior requirements. RTA will embark on Phase III of the policy this year, which, according to the plan, will involve the development of all RTA services. This phase will further enhance the customer experience and contribute to achieving the targeted customer happiness indicators.”

( By- WAM)

With 20 years of experience across print, TV, and digital journalism, Sudhashree is a seasoned media professional with a keen eye for news. A true news bug, she thrives on curating stories that capture the pulse of fashion, film, and all things trending. Deeply immersed in the fast-evolving media landscape, she swears by the power of social media to shape narratives and spark conversations.

Announcements

Dubai rolls out ‘Flexi Rents’ to support tenants with payment relief

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Dubai has launched a new initiative aimed at making housing more affordable by allowing tenants greater flexibility in how they pay their rent.

The programme, known as Flexi Rents, was announced by the Dubai Land Department (DLD) on Tuesday and will initially be rolled out through 12 participating real estate companies.

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Under the scheme, tenants will be offered a range of payment options, including monthly rent instalments, extended payment plans of up to 12 months, grace periods and revised payment schedules. In some cases, landlords may also waive rental increases.

Khalid Al Shaibani, Director of the Rental Affairs Section at the DLD, said the initiative was intended to improve housing stability and help residents manage rising living costs.

“The Affordable Rental Initiative reflects Dubai’s commitment to promoting housing stability and supporting residents through flexible and accessible rental solutions,” he said.

The programme will be available to both new and existing tenants. Residents currently paying rent through annual or multiple-cheque contracts can request revised payment arrangements from participating landlords and property management companies.

The DLD said some administrative fees associated with delayed cheque payments could also be waived. Tenants will be able to pay using a variety of methods, including credit cards, debit cards and cheques.

Officials said the initiative is expected to expand beyond the initial group of participating companies in the coming phases.

“This is only the beginning,” Mr Al Shaibani said, adding that further measures aimed at enhancing quality of life in Dubai would be announced in the months ahead.

According to DLD figures, nearly 1.2 million tenancy contracts, including new leases and renewals, were recorded in Dubai last year, underlining the scale of the emirate’s rental market.

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Etihad Rail announces official launch date for passenger services

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The UAE’s national railway developer, Etihad Rail, has announced that the introductory operational phase of its long-awaited passenger rail service between Abu Dhabi and Fujairah will begin on 30 June, reducing travel time between the two emirates to just one hour and 45 minutes.

Passengers will be able to book tickets from 23 June through the Etihad Rail website and mobile application. Fares on the Abu Dhabi–Fujairah route will start from AED55 for Comfort Class and AED120 for Premium Class.

The passenger rail fleet comprises 13 trains, each capable of carrying up to 400 passengers.

The network’s expansion will continue in phases, with Dubai Train Station and Al Dhaid Train Station scheduled to open on 30 September. Stations in Al Dhafra will follow on 30 December, while the route will be fully completed with the opening of Sharjah Train Station on 30 March 2027.

The announcement came as the Mohamed bin Zayed City Passenger Train Station in Abu Dhabi was inaugurated by Sheikh Khaled bin Mohamed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Chairman of the Abu Dhabi Executive Council.

During a tour of the station, Sheikh Khaled reviewed its facilities, operational readiness and infrastructure.

He said the passenger rail project reflects the UAE’s ambition to create a fully integrated transport network, improving connectivity between emirates while supporting economic growth, tourism and urban development.

Etihad Rail said studies would also be carried out to assess the feasibility of extending passenger rail services to additional emirates in the future.

The launch marks a significant milestone in the UAE’s transport infrastructure strategy, with the network designed to connect major population centres, economic hubs and tourist destinations across the country.

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UAE to see three days of rain, fog and cooler weather this week

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The United Arab Emirates is expected to experience rainfall, fog and a drop in temperatures over the coming days, according to the National Centre of Meteorology (NCM).

The weather authority said convective clouds are likely to develop from Tuesday afternoon, bringing showers to parts of the country, particularly eastern regions. Humid conditions are also expected to increase the likelihood of fog and mist in some coastal and inland areas.

Monday’s weather is forecast to remain largely fair, although clouds may form over eastern areas. Humidity levels are expected to rise overnight and into Tuesday morning, especially across western coastal and inland regions, creating favourable conditions for fog and mist.

On Tuesday, skies are expected to be fair to partly cloudy, with cloud build-up during the afternoon leading to scattered rainfall in some areas. Similar conditions are forecast for Wednesday, with rain-bearing clouds likely to develop once again over eastern parts of the country.

The NCM said temperatures are expected to fall on Thursday, particularly across western areas of the UAE. Fresh north-westerly winds may also lead to blowing dust in exposed locations.

Sea conditions in the Arabian Gulf are forecast to become moderate to rough at times, especially in western waters. Winds are expected to range between 10kph and 25kph, with gusts reaching up to 40kph in some areas.

Residents are advised to monitor official weather updates as conditions develop throughout the week.

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