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RTA Unveils ‘360 Vision’ to redefine smart mobility in Dubai

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Dubai’s Roads and Transport Authority (RTA) has launched the next-generation 360 Services Policy, aimed at enhancing customer experience by providing integrated, seamless, and proactive digital services without requiring in-person visits. As part of its ongoing digital transformation efforts, RTA is shifting its services to self-service models, enabling customers to access them smoothly via shared digital platforms, such as the “Dubai Now” app.

Mattar Al Tayer, Director General, Chairman of the Board of Executive Directors of RTA, emphasised RTA’s commitment to developing a modern and smart service ecosystem that efficiently meets customer expectations. This drive aligns with the vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai, to enhance the quality of life in Dubai, positioning it as the world’s best city to live in, and establish it as the smartest city globally.

Al Tayer also attributed the development of the policy to the continuous follow-up and guidance of H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of the Executive Council of Dubai. He highlighted RTA’s commitment to leveraging smart technologies to enhance its services and improve the customer experience. As a result, RTA has transformed its services into smart solutions accessible through various digital platforms, ensuring they are innovative, user-friendly, and easily accessible.

Al Tayer added: “RTA has completed Phase II of the ‘360 Services Policy,’ through which driver and vehicle licensing services had been transformed into fully digital, proactive, and integrated services. This phase, which accounts for 40% of RTA’s total services, has enhanced service efficiency, improved the customer experience, and raised the customer happiness index to 98.9%. It had also led to a 96% improvement in service accessibility, zero waiting time for 82 services, and the elimination of in-person visit requirements for 63 services. Additionally, service process steps had been reduced by 36%, while new digital options have expanded service availability by 61%. Digital adoption also surged to 96% in Q4 of 2024.

“In 2024, RTA collaborated with 32 partners from the public and private sectors to achieve service integration, leading to the enhancement of 71 services, which can now be accessed without prior requirements. RTA will embark on Phase III of the policy this year, which, according to the plan, will involve the development of all RTA services. This phase will further enhance the customer experience and contribute to achieving the targeted customer happiness indicators.”

( By- WAM)

With 20 years of experience across print, TV, and digital journalism, Sudhashree is a seasoned media professional with a keen eye for news. A true news bug, she thrives on curating stories that capture the pulse of fashion, film, and all things trending. Deeply immersed in the fast-evolving media landscape, she swears by the power of social media to shape narratives and spark conversations.

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Dubai Loop explained: What Elon Musk’s underground transport project means for city’s residents

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Getting around Dubai could soon become much faster and easier. The city has confirmed that work on the Dubai Loop, an underground high-speed transport system developed by Elon Musk’s Boring Company, is set to begin soon, starting in some of Dubai’s busiest areas.

The announcement was made by Matar Al Tayer, Director General and Chairman of the Board of Executive Directors of the Roads and Transport Authority (RTA), at the World Government Summit.

The project aims to cut travel times, reduce traffic congestion, and make daily commutes smoother, especially in high-density districts.

So, what exactly is the Dubai Loop?

The Dubai Loop is a network of underground tunnels where electric vehicles will transport passengers directly from one station to another, without stopping in between. Think of it as skipping traffic lights, junctions and road congestion altogether.

Once completed, the system will span 24 kilometres and could move up to 20,000 passengers every hour, with plans to expand capacity even further in the future.

Where will it start?

The first phase of the project will launch in key areas that many residents already commute through daily:

  • Dubai International Financial Centre (DIFC)
  • Dubai Mall area

These locations were chosen because they see some of the heaviest traffic in the city, especially during peak hours.

When is it happening?

According to Dubai’s Roads and Transport Authority (RTA), construction on the first phase will start immediately once contracts are finalised.

  • First phase: 6km (costing Dh600 million)
  • Total project: 24km (Dh2.5 billion)
  • Estimated completion: Around two years

How fast will it be?

Very fast. The vehicles inside the Dubai Loop could travel at speeds of up to 160km/h, meaning residents could move between major destinations in just minutes.

Why underground?

By going underground, Dubai avoids:

  • Road closures and surface disruption
  • Weather-related delays
  • Expensive road expansion projects

The tunnelling technology used is also cheaper and faster than traditional road construction, helping the city deliver infrastructure efficiently.

How will this help residents?

For people living and working in Dubai, the Dubai Loop could mean:

  • Shorter commutes in congested areas
  • Less time stuck in traffic
  • Better connections between business districts, malls and transport hubs
  • A smoother “first and last mile” journey to metro stations

The system is expected to serve around 13,000 passengers daily in its early stages, with numbers growing as the network expands.

Has this worked elsewhere?

Yes. A similar underground transport system already operates in Las Vegas, where it has carried more than 2 million passengers since 2021. Dubai’s version will build on that experience, adapted for local needs.

What’s next?

Dubai Loop is part of the emirate’s broader push towards smart, sustainable transport. If successful, the network could expand to more areas of the city, helping residents get from A to B faster, without adding more cars to the roads.

For Dubai residents, this could mark the beginning of a new era of stress-free commuting beneath the city streets.










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UAE NRIs can now own bigger stakes in Indian companies: Budget 2026 Doubles Investment Limits

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The Union Budget 2026-27 has opened up new opportunities for Non-Resident Indians (NRIs) looking to invest and participate in India’s growth story. From equity ownership to real estate and tax incentives, here’s what NRIs need to know:

Higher Equity Ownership Limits

  • Individual NRI investors can now hold up to 10% in listed Indian companies, double the previous limit of 5%.
  • The aggregate NRI ownership limit increases from 10% to 24%, allowing greater influence in high-growth sectors like technology, healthcare, and consumer goods.
  • This reform makes India’s capital markets more accessible and attractive for global Indian investors.

Simplified Real Estate Transactions

  • NRIs buying property from Indian residents no longer need a Tax Deduction and Collection Account Number (TAN) to deduct tax at source, reducing compliance burdens.

Tax Incentives for NRIs

  • Five-year tax exemption for overseas income earned by NRIs visiting India under government-notified schemes.
  • Exclusion of certain non-resident businesses under presumptive taxation from Minimum Alternate Tax (MAT).
  • Time-bound relief measures for small taxpayers with foreign assets or legacy non-disclosures, enabling voluntary compliance.

Why It Matters

  • Increased ownership gives NRIs more influence and strategic control in Indian companies.
  • Simplified regulations reduce compliance headaches for both investments and real estate transactions.
  • Encourages deeper NRI participation in India’s fast-growing economy.

NRI Action Points:

  • Review your portfolio exposure and consider increasing stakes in Indian equities.
  • Work with financial advisors familiar with NRI rules to ensure compliance.
  • Diversify across sectors while monitoring currency and tax implications.

India is signalling confidence in the global Indian diaspora by making it easier to invest and participate in the country’s economic growth. NRIs now have a clear pathway to take a larger stake in Indian companies, own property with ease, and enjoy tax benefits, making this a pivotal moment for global Indian investors.

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Ajman to launch new Rental Dispute Resolution Centre under 2026 law

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Ajman has announced the establishment of a new Rental Dispute Resolution Centre, aimed at streamlining landlord-tenant disputes and strengthening stability in the emirate’s real estate sector.

His Highness Sheikh Humaid bin Rashid Al Nuaimi, Supreme Council Member and Ruler of Ajman, has issued Law No. (1) of 2026, formally creating the centre and replacing the existing rental disputes committee.

Clearer, Faster Rental Dispute Resolution

The new law introduces transparent and clearly defined mechanisms for reviewing and adjudicating rental disputes, with the objective of:

  • Protecting the rights of landlords and tenants
  • Enhancing confidence in Ajman’s property market
  • Supporting a stable and attractive investment environment

Jurisdiction and Scope

The specialised centre will have authority over all rental-related disputes between landlords and tenants, including:

  • Residential and commercial properties
  • Properties located within free zones

Cases will be handled using procedures aligned with recognised legal and judicial standards, ensuring fairness and consistency.

Boosting Market Stability

Officials said the new centre is designed to:

  • Speed up dispute resolution
  • Reduce litigation timelines
  • Ensure swift and effective justice

The move is expected to contribute to social and economic stability in Ajman’s leasing and real estate sector, while reinforcing investor confidence.






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