Sharjah Airport has received the ‘Best Airport in the Middle East’ award in the five to 15 million passengers per year category. It also won ‘Voice of the Customer’ accreditation given by the Airports Council International (ACI).
It bagged the prize at ACI World’s Airport Service Quality (ASQ) Awards 2021, an event sponsored by Amadeus, a leading global travel technology company. The accreditation, on the other hand, was awarded for Sharjah Airport’s initiatives last year to prioritise the needs and listen to the voices of its customers during the pandemic.
A total of 253 airports from around the world took part in the ACI World’s annual ASQ Awards 2021, including nine airports from the Middle East region. The winners were named based on the results of over 370,000 surveys.
Ali Salim Al Midfa, chairman of Sharjah Airport Authority, said, “These latest achievements have stemmed from our many exceptional projects launched during this Covid-19 pandemic. Through our initiatives last year, we were able to provide our customers and travellers with the best services while responding to exceptional circumstances and rapid changes in our work environment. The award and the accreditation bring us closer to our vision to become one of the top five airports that provides a unique travel experience in the Middle East. Looking ahead, we will further ramp up our efforts to contribute to Sharjah’s global status as an ideal travel destination.”