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Sharjah Airport bags ‘best airport in middle east’ award

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Sharjah Airport has received the ‘Best Airport in the Middle East’ award in the five to 15 million passengers per year category. It also won ‘Voice of the Customer’ accreditation given by the Airports Council International (ACI).

It bagged the prize at ACI World’s Airport Service Quality (ASQ) Awards 2021, an event sponsored by Amadeus, a leading global travel technology company. The accreditation, on the other hand, was awarded for Sharjah Airport’s initiatives last year to prioritise the needs and listen to the voices of its customers during the pandemic.

A total of 253 airports from around the world took part in the ACI World’s annual ASQ Awards 2021, including nine airports from the Middle East region. The winners were named based on the results of over 370,000 surveys.

Ali Salim Al Midfa, chairman of Sharjah Airport Authority, said, “These latest achievements have stemmed from our many exceptional projects launched during this Covid-19 pandemic. Through our initiatives last year, we were able to provide our customers and travellers with the best services while responding to exceptional circumstances and rapid changes in our work environment. The award and the accreditation bring us closer to our vision to become one of the top five airports that provides a unique travel experience in the Middle East. Looking ahead, we will further ramp up our efforts to contribute to Sharjah’s global status as an ideal travel destination.”

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Delivery services in UAE get boost with new support package

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Delivery and courier companies in the UAE are set to benefit from a new support package aimed at keeping services running smoothly and easing cost pressures, according to the Postal Sector Regulatory Committee.

The measures target firms in the courier, express and parcels (CEP) sector, which plays a key role in supporting e-commerce and everyday deliveries across the country.

Under the new plan, companies will be allowed to defer all regulatory fees for the first quarter of 2026 to the second quarter, along with a waiver of penalties linked to that period.

Officials say the move is designed to improve cash flow, reduce financial strain, and ensure uninterrupted delivery services, particularly at a time when operators are dealing with rising costs, shipment delays, and growing demand.

For residents and expats, the decision helps support the reliability of delivery services, from online shopping to essential shipments, at a time when demand continues to rise.

The CEP sector remains a backbone of the UAE’s e-commerce ecosystem, enabling faster and more flexible deliveries for businesses and consumers alike.

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New system to catch illegal parking in Dubai mall spaces

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Some of Dubai’s busiest malls are set to introduce AI-powered parking enforcement to address the misuse of spaces reserved for People of Determination (PoD).

Parkin Company has signed a multi-year agreement with Emaar Properties to roll out the system across Dubai Mall, Dubai Hills Mall and Dubai Marina Mall.

The move aims to protect dedicated parking bays, improve compliance, and ease congestion at high-traffic retail destinations frequently visited by residents and tourists.

How the tech works

The system uses Automatic Number Plate Recognition (ANPR) technology to monitor vehicles entering PoD-designated spaces.

Number plates are scanned and checked against valid permits. If no permit is found, the case is flagged for review at a central control centre. Drivers may face penalties, although a short grace period will allow time to move vehicles in case of mistakes.

On-ground inspections will continue alongside the new technology to ensure compliance with parking rules.

At Dubai Mall, parking systems are already integrated with Salik Company technology, including ticketless entry, number plate recognition, and automatic fee collection.

Stricter parking rules

For shoppers and mall visitors, the change means stricter enforcement of PoD parking rules to ensure these spaces remain available for those who genuinely need them.

It also signals a wider shift towards smart city solutions in Dubai, where AI is increasingly used to improve everyday services, from traffic flow to parking management, while enhancing accessibility and fairness.

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New toll gates in Abu Dhabi: Routes, costs and details

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Motorists in Abu Dhabi will see changes to their daily commute, as two new toll gates were activated today.

The move, announced by the Integrated Transport Centre, is part of ongoing efforts to reduce congestion and improve traffic flow across key routes in the emirate.

The new toll points will be located on Sheikh Maktoum bin Rashid Road in Ghantoot and on Karama Oasis Road at the entry and exit of Sheikh Zayed Road, areas identified through traffic studies as high-density corridors.

Dh4 per crossing

Drivers passing through these gates will be charged Dh4 per crossing, in line with existing toll rules. The system will operate 24/7, with current exemptions continuing for eligible groups, including senior citizens, People of Determination, low-income residents, and retired Emiratis.

To help motorists plan their journeys, authorities have also highlighted alternative routes. Drivers can divert via Sheikh Rashid bin Saeed Road or Al Khaleej Al Arabi Street, while those travelling through Ghantoot can use Sheikh Mohammed bin Rashid Road.

What it means for drivers

For residents and expats, the new toll gates may mean slightly higher commuting costs, but they are designed to improve travel times and reduce bottlenecks, especially during peak hours.

Officials say the rollout reflects Abu Dhabi’s broader strategy to support urban growth and manage increasing traffic volumes, with the impact of the new gates set to be reviewed regularly.

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