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UAE warns retailers of fines up to Dh100,000 for unauthorised Ramadan price hikes

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Retailers and traders across the UAE have been warned against increasing prices of essential food items during Ramadan without prior approval, with authorities confirming that violators face fines of up to Dh100,000 and possible temporary closure of their establishments.

The Ministry of Economy and Tourism, in coordination with local authorities nationwide, has intensified inspections to ensure compliance with the 2022 Pricing Policy for Essential Consumer Goods, which strictly prohibits price increases on nine key food items without official approval.

9 Essential items under strict monitoring

The regulated items include:

  • Cooking oils
  • Eggs
  • Dairy products
  • Rice
  • Sugar
  • Poultry
  • Legumes
  • Bread
  • Wheat

How residents can file a complaint

Residents who notice discrepancies at supermarkets or grocery stores can formally file complaints, but knowing the correct process is key. If you believe a retailer has raised prices unfairly, here’s exactly what to do.

Step 1: Check the shelf price vs checkout price

Before filing a complaint, confirm there is an actual discrepancy:

  • Compare the shelf price with the scanned price at checkout.
  • Ensure promotional offers are clearly stated.
  • Check whether discounts apply only to loyalty card members.

Step 2: Keep proof of purchase

Your complaint is unlikely to proceed without documentation. Make sure you keep:

  • The purchase receipt or invoice
  • The name and branch of the retailer
  • Details of the product and price difference
  • Photos (if possible) showing shelf pricing

Without supporting evidence, the complaint may be dismissed.

How to file complain in each emirate

For most emirates (Except Dubai, Abu Dhabi, and Ajman)

  1. Visit the Ministry of Economy and Tourism website: www.moet.gov.ae
  2. Click on eServices
  3. Select Consumer Protection and Commercial Control Services
  4. Choose Resolve Consumer Complaints
  5. Fill in your details and upload supporting documents

Complaints are typically resolved within one week.

For Dubai

  • Visit: www.consumerrights.ae
  • Click Consumer Complaints
  • Complete the online form and upload evidence

You can also call the helpline: 600 545 555

For Abu Dhabi

Residents can complain through:

  • Call: 800 555 (Abu Dhabi Government Contact Centre)
  • Email: contact@tamm.abudhabi
  • Visit any TAMM service centre

For Ajman

For retailers licensed in Ajman:

  1. Visit www.ajmanded.ae
  2. Click Consumer Protection
  3. Select Request for Complaint
  4. Submit the purchase invoice and supporting documents

Note: The retailer must hold an Ajman-issued commercial licence.

What happens when you file a complaint

Authorities will investigate the case. If a violation is confirmed:

  • Sales of the product may be suspended immediately
  • Retailers may receive written warnings
  • Fines can range from Dh500 to Dh100,000
  • Repeat offenders may face temporary closure

In severe cases, stricter penalties may apply.

With grocery spending typically rising during Ramadan, authorities urge residents to stay vigilant. Taking a few seconds to check your receipt could help prevent unfair pricing and protect household budgets across the UAE.

With over 35 years of experience in journalism, copywriting, and PR, Michael Gomes is a seasoned media professional deeply rooted in the UAE’s print and digital landscape.

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Dubai churches and temples shut temporarily, some shift to online services

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Several churches and places of worship across Dubai have announced temporary closures and suspension of in-person services starting April 3, following official directives prioritising public safety.

The move comes just ahead of important religious observances, including Easter services and Orthodox Palm Sunday on April 5.

Churches shift to online services

Prominent churches such as St. Thomas Orthodox Cathedral confirmed that all services will be held online in compliance with “strict instructions issued by UAE authorities.”

Similarly, St. Mary’s Catholic Church announced the closure of its premises to visitors while continuing to livestream select services, including Friday prayers.

The Mar Thoma Parish also stated that all “Passion Week” services will be conducted virtually.

However, St. Francis of Assisi Catholic Church confirmed that all masses are cancelled entirely, with no online streaming, urging parishioners to avoid visiting church grounds.

Meanwhile, St. Mina Coptic Orthodox Church suspended all services and activities, including its Friday liturgy, as a precautionary step.

Temples and Gurudwara follow suit

Beyond churches, other major religious centres, including the Guru Nanak Darbar Gurudwara and the Hindu temple in Dubai, have also announced closures until further notice, citing safety and security directives.

Community safety takes priority

Religious leaders across Dubai have emphasised that these measures are temporary but necessary, urging worshippers to follow official guidelines and avoid gatherings during this period.

While physical services are paused, many institutions are ensuring spiritual continuity through digital platforms, encouraging the community to stay connected remotely.

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Weekend road closures in Sharjah as Etihad rail work progresses

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UAE motorists should prepare for temporary disruptions as infrastructure works for the Etihad Rail project continue.

Authorities have announced that the exit from Maleha Road towards Emirates Road will be closed every weekend starting from 11pm on Saturday, April 4, until 5am on Monday, June 1. The closure is part of ongoing construction efforts tied to the UAE’s ambitious national railway network.

Drivers who frequently use this route are advised to plan and consider alternative roads to avoid delays, especially during late-night and early-morning hours.

The Etihad Rail project is set to transform transportation across the UAE by linking major cities, industrial zones, and ports. In the future, it will also connect the country to other Gulf Cooperation Council (GCC) nations, strengthening regional mobility and trade.

In a recent emergency response, Etihad Rail operated special passenger services to help residents and citizens travel when flights were suspended due to regional airspace closures. This demonstrated the railway’s potential as a reliable alternative transport option during crises.

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Health

UAE authorities issue mosquito alert: Residents urged to remove standing water after rains

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As rainy weather creates ideal conditions for mosquitoes, the authorities in Sharjah and Ajman have issued fresh guidelines to help residents prevent mosquito breeding and protect public health.

The main problem: Standing water

Authorities stressed that puddles and stagnant water are the biggest contributors to mosquito spread. Even small amounts, like water collected in containers, can quickly turn into breeding grounds.

Residents are being urged to:

Avoid contact with stagnant water
Regularly inspect homes and surroundings
Remove any standing water immediately
Keep drainage systems clean and functional

Don’t overlook gardens and green spaces

Your garden could be part of the problem if not maintained properly. The municipality recommends:

  • Trimming trees and dense shrubs
  • Avoiding overwatering plants
  • Keeping swimming pools clean and covered

Humid, shaded areas with thick vegetation are perfect spots for mosquitoes to thrive.

Common breeding hotspots

Watch out for everyday items that can collect water:

  • Flower pots
  • Old tyres
  • Abandoned containers
  • Waste and debris

Even something as small as a bottle cap can hold enough water for mosquitoes to multiply.

Free pest control support

To support residents, the municipality is offering a free pest control service. You can request assistance via:

  • Official website
  • Call centre: 993

Extra Safety Measures

Authorities also highlighted:

  • Covering water tanks
  • Preventing water buildup at construction sites
  • Following general cleanliness and safety standards

Community effort matters

The municipality emphasised that controlling mosquito spread is a shared responsibility. Small actions by residents can make a big difference in keeping neighbourhoods safe and healthy.

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