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WhatsApp refund message binding, events firm must pay Dh13,000, says Abu Dhabi court

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The Abu Dhabi Commercial Court of First Instance has ordered an events management company to refund Dh13,000 to a woman after ruling that the company had confirmed the refund in writing via phone messages but failed to repay the amount.

According to court records, the woman filed a lawsuit seeking recovery of the money she paid to organise a private event, along with legal interest, expedited enforcement, and compensation for court costs and legal fees.

Refund promised after event shortcomings

The claimant told the court that she had entered into a contract with the company to organise a private function. The agreement explicitly stated that payments would be refunded in the event of organisational shortcomings.

She said the company later acknowledged defects in the event arrangements and agreed to return the full amount, but failed to do so despite repeated follow-ups, according to reports.

WhatsApp messages used as evidence

To support her claim, the woman submitted:

  • A copy of the signed contract
  • A company-issued document
  • Bank transfer records
  • WhatsApp messages exchanged with the company’s representative

The messages included a written confirmation that the company would refund Dh13,000 within 14 days of the event date.

Company disputes claim

The company’s owner attended the hearing and requested the case be dismissed, arguing that the claimant lacked legal standing. Alternatively, he asked the court to reject the claim, stating the woman was not entitled to interest because she was not a trader.

Court rejects defence, orders payment with interest

In its ruling, the court found that the documents established a valid contractual relationship between both parties. It noted that the WhatsApp messages were sent from the same phone number listed in the contract, confirming they were issued by the company’s representative.

The court said there was no evidence the refund had been made, and ruled that the owner’s appearance did not negate the debt or its value.

On interest, the court held that the unpaid amount constituted a known and confirmed debt, and that delay in payment entitled the claimant to compensation.

The company was ordered to:

  • Pay Dh13,000
  • Pay delay interest at 3% per year from the date of filing the claim until full settlement (capped at the principal amount)
  • Cover court costs and legal fees

The ruling highlights that written commitments made via WhatsApp or phone messages can carry legal weight in UAE courts, particularly when linked to a valid contract.

With over 35 years of experience in journalism, copywriting, and PR, Michael Gomes is a seasoned media professional deeply rooted in the UAE’s print and digital landscape.

Crime

UAE warns residents: Sharing rumours or fake news could lead to jail and Dh200,000 fine

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Authorities in the UAE have warned residents against sharing rumours, false information, or misleading content online, stressing that such actions are illegal and can result in serious penalties.

Dubai Police reminded residents that posting or forwarding content that contradicts official announcements or spreads misinformation is strictly prohibited. The authority added that sharing misleading posts that could cause public panic or threaten safety, security, or public health is considered a criminal offence.

Violators may face imprisonment for at least two years and fines starting at Dh200,000, according to authorities.

Residents must verify information

The National Emergency Crisis and Disaster Management Authority (NCEMA) has also urged residents to be cautious when sharing information online, especially during sensitive situations.

Officials noted that information spreads quickly during times of tension and not all circulating news may be accurate. Residents are advised to verify the source of any information before sharing it and rely only on updates from official government channels.

Sharing photos and videos of accident sites

UAE Attorney General Hamid Saif Al Shamsi warned residents against photographing or sharing images and videos of accident scenes or damage caused by falling debris.

Such content can create unnecessary panic and may give a misleading impression of the country’s safety conditions.

Al Shamsi stressed that public safety institutions across the UAE continue to operate effectively and daily life remains stable nationwide.

What does the UAE law say?

Spreading rumours or unverified information is a criminal offence under Federal Decree-Law No. 34 of 2021 on Combating Rumours and Cybercrime.

Under Article 52 of the law, anyone who publishes or republishes false or misleading information that contradicts official announcements or harms public security can face:

  • Up to two years in prison
  • Fines of up to Dh200,000

Authorities reminded residents that even reposting or forwarding false information can lead to legal consequences, and urged the public to act responsibly when using social media.

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Abu Dhabi warns public about fraudulent SMS and iMessage phishing scams

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Abu Dhabi Customs has issued a warning to the public about fraudulent SMS and iMessage messages circulating that impersonate the authority and well-known shipping companies in an attempt to steal personal information.

According to the authority, scammers are sending messages that appear legitimate, often claiming there is a shipment issue, customs fee, or a request to update delivery details. These messages usually include malicious links designed to trick recipients into providing sensitive information such as personal data, banking details, or login credentials.

Abu Dhabi Customs urged the public not to interact with these messages or open any links, stressing that fraudsters sometimes use phone numbers or names that falsely suggest they are associated with official entities to gain people’s trust.

The authority advised customers to avoid sharing personal information with unknown parties and to rely only on official channels to access services, track shipments, or obtain customs-related information.

Abu Dhabi Customs also reaffirmed its commitment to maintaining high cybersecurity standards and protecting customer data, noting that it works with relevant authorities to monitor and address digital fraud attempts.

Members of the public are encouraged to report any suspicious messages impersonating Abu Dhabi Customs through official channels, helping authorities raise community awareness and reduce phishing attempts.

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Scam alert: Dubai’s Parkin warns residents not to share passwords or OTPS

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Public parking solutions provider Parkin has urged residents to remain vigilant against online scams and take steps to protect their digital identity.

In a recent advisory, the company warned users not to share personal information through suspicious messages or phone calls. Officials stressed that legitimate organisations will never ask customers to log in to their accounts or disclose confidential details through unsolicited communications.

The warning comes amid a rise in cyber fraud attempts targeting residents across the UAE.

Do not share sensitive information

Parkin advised residents to avoid responding to requests for personal details, passwords, or verification codes, especially when they come from unknown or unverified sources. Fraudsters often pose as representatives of official services in an attempt to gain access to accounts.

Residents are encouraged to verify the authenticity of any message or call before taking action.

Verify sources and report suspicious activity

The company also urged the public to check the official source of communications and report any suspicious activity through legitimate channels.

Authorities in the UAE have repeatedly warned residents about online scams, fake calls and phishing messages, which attempt to trick people into sharing sensitive information.

Cybersecurity experts recommend staying cautious and avoiding links or login requests sent through unfamiliar messages.

Residents who receive suspicious communications should ignore the request and report it to the relevant authorities.

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