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Your guide to the UAE’s new banking law, and how it changes your relationship with banks

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UAE President His Highness Sheikh Mohamed bin Zayed Al Nahyan on Friday issued a sweeping new federal decree that fundamentally changes how banks and financial institutions operate in the UAE, with major implications for everyday customers.

Federal Decree Law No. (6) of 2025 strengthens the Central Bank’s oversight powers and introduces critical protections designed to safeguard consumers, expand financial access, and speed up complaint resolution.

Here’s what actually changes for you.

Your complaints get resolved faster

What’s new: All banking and insurance complaints now go through one unified system managed by Sanadak, an independent entity created specifically to handle customer disputes.

What this means for you:

  • No more confusion about where to file complaints
  • Faster resolution process with a single point of contact
  • Decisions are legally enforceable against banks and insurers

The game-changer: New specialised judicial committees will handle financial disputes, with final, binding decisions for amounts up to Dh100,000. Banks and insurance companies must comply, no appeals, no delays.

Bottom line: If you have a problem with your bank or insurer, getting it resolved just became significantly easier and faster.

Loans must match your actual income

What’s reinforced: Banks are now legally required to align credit facilities with your actual income, protecting you from taking on debt you can’t afford.

What this means for you:

  • Stricter affordability checks before loan approval
  • Protection from irresponsible lending practices
  • Banks can’t push you into loans beyond your repayment capacity

Why it matters: This prevents the debt spiral that happens when people are given credit they can’t realistically repay based on their salary.

Everyone gets access to banking services

What’s mandated: Licensed financial institutions must provide banking and financial services to all community members, not just high-income earners or certain demographics.

What this means for you:

  • No arbitrary account rejections based on income level
  • Access to digital banking innovations for everyone
  • Financial inclusion as a legal requirement, not a courtesy

The push: This aligns with the UAE’s digital transformation efforts, ensuring modern financial services reach all residents.

Your money is safer if a bank fails

What’s new: The Central Bank now has sweeping “early intervention” powers if a financial institution shows signs of trouble.

What this means for you:

  • Proactive measures kick in before a bank collapses
  • Your deposits and services are protected through managed interventions
  • The Central Bank can force mergers, change management, or orderly liquidation

How it works: If your bank is struggling, the Central Bank can:

  • Force it to implement recovery plans
  • Require additional capital reserves
  • Change management or business strategy
  • Arrange mergers or acquisitions
  • Conduct organised liquidation (protecting customer funds)

Bottom line: You’re less likely to wake up to frozen accounts or lost deposits because problems get addressed early.

Banks face massive fines for violations

What’s changed: Administrative fines have been dramatically increased, up to 10 times the value of the violation or unjust profit.

What this means for you:

  • Banks have a stronger incentive to follow rules
  • Real financial consequences for misconduct
  • More transparent market (violations published on the Central Bank website)

The enforcement: Fines are automatically debited from the violating institution’s accounts, no waiting for payment.

Better financial education is coming

What’s planned: National awareness campaigns about financial services, launched in collaboration between the Central Bank, the financial sector, and community organisations.

What this means for you:

  • Better understanding of banking products and rights
  • More informed financial decisions
  • Community-wide financial literacy improvements

What stays the same

The decree maintains the Central Bank’s core responsibilities:

  • Keeping the national currency stable
  • Managing foreign reserves
  • Overseeing the financial system
  • Setting monetary policy

But the enforcement mechanisms and customer protections are now significantly stronger.

When does this take effect?

The Federal Decree Law is now in effect, though implementation of specific mechanisms (like the Sanadak complaints system and specialised judicial committees) will roll out according to Central Bank timelines.

What you should do

Know your rights: You now have stronger protections – use them
Keep documentation: If disputes arise, you have clear resolution paths
Check loan terms: Banks must justify lending against your income
File complaints properly: Use the new unified Sanadak system
Stay informed: Watch for Central Bank announcements about implementation

The bottom line

This isn’t just regulatory reshuffling; it’s a fundamental strengthening of your rights as a banking customer in the UAE. Complaints get resolved faster, loans must be affordable, access is guaranteed, and your money is better protected if institutions fail.

The message is clear: customer protection just became law, not a courtesy.

Key Takeaways:

  • Unified complaints system (Sanadak) handles all banking/insurance disputes
  • Fast-track resolution for disputes up to Dh100,000
  • Mandatory income-based lending protects from over-borrowing
  • Universal financial access is required by law
  • Early intervention powers protect deposits before banks fail
  • 10x penalty multiplier for institutional violations

With over 35 years of experience in journalism, copywriting, and PR, Michael Gomes is a seasoned media professional deeply rooted in the UAE’s print and digital landscape.

Announcements

Good news for businesses: Sharjah slashes fees and fines

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Businesses in Sharjah can now benefit from a range of temporary fee reductions after Sharjah Police unveiled a new package of incentives aimed at easing costs and supporting the emirate’s business community.

The measures, introduced in line with a decision by the Sharjah Executive Council, include 50% discounts on several security-related fees, along with reduced fines and lower training costs for companies.

What discounts are available?

Under the new initiative, eligible businesses will receive:

  • 50% off security permit renewal fees for commercial activities
  • 50% off security system subscription fees
  • 50% reduction on eligible violations and fines
  • 20% off mandatory training programme fees for companies

Sharjah Police said the initiative is designed to support commercial establishments, encourage business sustainability and further strengthen the emirate’s position as an attractive destination for investment.

How long will the discounts last?

The incentives will be available for three months from the date the decision comes into effect.

Businesses seeking more information about the discounts and eligibility can contact the Sharjah Police Call Centre on 901.

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Dubai to build region’s first falcon market and transform the creek into night-time destination

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Dubai is set to welcome a one-of-a-kind falcon market and a spectacular new lighting experience along Dubai Creek after Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of The Executive Council of Dubai, approved a series of major development projects aimed at enhancing the city’s cultural, tourism and public spaces.

The new initiatives, announced by Dubai Municipality, include the Dubai Falcon Market, the first integrated falcon market of its kind in the region, and the Dubai Creek Lighting Project, which will transform one of the city’s oldest landmarks into a vibrant night-time destination.

Region’s first integrated falcon market

Designed to celebrate the UAE’s rich falconry heritage, the Dubai Falcon Market will combine tradition with modern architecture inspired by the wings of a falcon.

Spanning around 50,000 square feet and built at an estimated cost of Dh50 million, the market will feature specialist falcon shops, equipment stores, cultural exhibition spaces, heritage events, a dedicated veterinary clinic and visitor experiences, all within a purpose-built destination showcasing one of the country’s most treasured traditions.

The project also forms part of Dubai’s wider strategy to develop rural and desert areas while preserving Emirati heritage and creating new attractions for residents and tourists.

Dubai Creek to shine with new night-time experience

Dubai Creek, one of the emirate’s most historic waterfronts, is also set for a major makeover.

The Dubai Creek Lighting Project will introduce an innovative lighting system stretching across 8km of the creek, illuminating promenades, heritage markets, waterfront walkways, building façades and key entry points.

The aim is to transform the area into a lively evening destination while highlighting its architectural and cultural significance.

Once completed, visitors can expect enhanced pedestrian areas, interactive public spaces and a striking visual experience designed to bring new life to the historic district after sunset.

The project is expected to be completed in the first quarter of 2027.

Commenting on the projects, Sheikh Hamdan said Dubai remains committed to developing people-focused urban spaces that combine innovation, sustainability and advanced technology while preserving the emirate’s identity and cultural heritage.

The latest initiatives form part of Dubai’s long-term vision to create world-class public spaces, strengthen the tourism and creative sectors, and enhance the quality of life for residents and visitors alike.

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India’s new passport fee rules explained: Who pays more and who gets discounts ?

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India will increase passport issuance and renewal fees by as much as 75% from 1 July, according to amendments to the Passport Rules notified by the Ministry of External Affairs (MEA).

The revision, announced through a gazette notification issued on 20 June, marks the first major increase in passport fees since 2012. The move comes a day after the Indian government clarified that a passport is primarily a travel document and should not be treated as proof of citizenship.

How much will a new passport cost?

Under the revised rates, a standard 36-page passport will cost Rs2,500 under the normal scheme, up from Rs1,500. Applications under the Tatkaal (expedited) scheme will rise from Rs3,500 to Rs5,000.

A 60-page passport will now cost Rs3,500 under the normal process and Rs6,000 under Tatkaal, compared with the current Rs2,000 and Rs4,000 respectively.

For Non-Resident Indians (NRIs), fees will also increase significantly, with a standard 36-page passport rising from $75 to $125 and a 60-page passport from $100 to $175.

Higher charges for lost or damaged passports

Applicants seeking a replacement for a lost or damaged 36-page passport will have to pay Rs5,000 under the normal scheme and Rs7,500 under Tatkaal, up from Rs3,000 and Rs5,000 respectively.

For a 60-page passport, the fee will rise to Rs6,000 under the normal process and Rs8,500 under Tatkaal.

What about children’s passports?

Passport fees for minors have also been revised upward.

For applicants below 18 years of age, a fresh 36-page passport will now cost Rs1,750 under the normal scheme and Rs4,250 under Tatkaal, compared with the current rates of Rs1,000 and Rs3,000.

The cost of replacing a lost or damaged passport for minors has also increased, with fees now set at Rs4,250 under the normal scheme and Rs6,750 under Tatkaal.

Changes to other passport-related services

The government has also increased charges for services such as Police Clearance Certificates (PCCs), Surrender Certificates, Global Entry Programme verification and other passport-related certificates.

The fee for these services will now be Rs750 under the normal scheme. For NRIs, the charge will be $40.

Any relief for applicants?

The revised framework introduces a 10% discount on fresh passport applications for children up to eight years of age and senior citizens aged above 60.

However, the concession will apply only to new passport applications and not to passport reissues.

Why does it matter?

The increase represents the first passport fee revision in 14 years and will affect millions of applicants in India and abroad. With fees rising across nearly all categories, the cost of obtaining or renewing a passport is set to become significantly higher from July 1.

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