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What to do if WhatsApp stops working on your phone after May 5

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Users holding on to older smartphones will soon have to say goodbye to WhatsApp. Starting May 5, 2025, the messaging app will stop working on several outdated devices due to updated operating system requirements, Meta has confirmed.

The move is part of WhatsApp’s regular security and performance updates to keep the platform functional with newer mobile technology. While the number of users impacted may be relatively small, those still using a smartphone released over a decade ago could be affected.

Which iPhones Are Losing WhatsApp Support?

iPhones that do not support iOS 15.1 or higher will no longer run WhatsApp. This includes:

  • iPhone 5s
  • iPhone 6
  • iPhone 6 Plus

Although some iPhones can update to newer iOS versions, the above models are capped at iOS 12.5.7 and therefore will lose compatibility.

WhatsApp Dropped Support for These Android Phones in January 2025

WhatsApp previously ended support for Android KitKat (version 4.4) and earlier on January 1, 2025. Users with the following older Android phones can no longer use WhatsApp unless they upgrade to a newer device:

Samsung:

  • Galaxy S3
  • Galaxy Note 2
  • Galaxy Ace 3
  • Galaxy S4 Mini

Motorola:

  • Moto G (1st Gen)
  • Razr HD
  • Moto E (2014)

HTC:

  • One X
  • One X+
  • Desire 500
  • Desire 601

LG:

  • Optimus G
  • Nexus 4
  • G2 Mini
  • L90

Sony:

  • Xperia Z
  • Xperia SP
  • Xperia T
  • Xperia V

How to Check Your Phone’s OS Version

iPhone users:
Go to Settings > General > About and check your iOS version.

Android users:
Go to Settings > About Phone > Android Version.

If your device runs on an unsupported version but is eligible for an update, installing the latest software may restore compatibility. However, some phones no longer receive official updates, and attempting unofficial methods could void warranties or render the device unusable.

What You Can Do

If your device is on the list and no longer updatable, you’ll need to switch to a newer model to continue using WhatsApp or WhatsApp Business. Meta recommends regularly updating both your device and the app to maintain security and performance.

With over 35 years of experience in journalism, copywriting, and PR, Michael Gomes is a seasoned media professional deeply rooted in the UAE’s print and digital landscape.

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Don’t cross here: Abu Dhabi Police issue fresh warning

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Pedestrians in Abu Dhabi are being reminded to use designated bridges, tunnels and crossings to stay safe and help reduce road accidents, according to Abu Dhabi Police.

The advisory comes as part of GCC Traffic Week 2026, held under the theme “I Cross Safely,” which focuses on improving road safety awareness across the region.

Officials warned that crossing roads from undesignated areas remains a high-risk behaviour, putting both pedestrians and drivers in danger, especially on busy roads where vehicles may not be able to stop in time.

Pedestrian crossings in place

Authorities highlighted that the UAE’s road network includes well-equipped pedestrian bridges, tunnels and marked crossings, designed to ensure safe and smooth movement across major roads.

Shared responsibility

Police are urging residents and visitors alike to follow traffic rules and act responsibly, stressing that road safety depends on collective efforts from both pedestrians and motorists.

For residents, the message is simple: use the right crossing points to stay safe and avoid unnecessary risks.

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US issues advisory in UAE after security alerts

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The US Mission to the UAE has advised American expats in the country to remain alert following warnings of potential aerial threats.

The guidance comes after alerts issued by the UAE Ministry of Interior, with officials confirming that recent aerial threats were successfully intercepted.

A Level 3 Reconsider Travel advisory from the US Department of State remains in place, urging citizens to exercise increased caution while in the country.

Embassy operations continue with adjustments

The US Embassy Abu Dhabi and Consulate in Dubai remain open but are operating with reduced staffing under an ordered departure status, with non-essential personnel temporarily relocated.

Routine visa services are currently suspended, although emergency consular services remain available.

What US expats should know?

Authorities have encouraged citizens to stay informed through official channels and be prepared to follow safety instructions if needed, including temporary shelter-in-place measures.

Precautionary advice includes:

  • Staying away from windows during incidents
  • Keeping basic emergency supplies ready
  • Maintaining communication with family members

Officials say the situation is being closely monitored, with further updates expected as needed. UAE authorities have emphasised that response systems are active and effective, with safety remaining a top priority.

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Pakistan restores passport services in UAE after 8-day disruption

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Passport services at Pakistani missions in the UAE have resumed, bringing relief to thousands of expats affected by a recent outage.

The Consulate General of Pakistan and Embassy of Pakistan confirmed that passport services are now fully operational as of Tuesday, May 5.

The disruption, which lasted around eight days, was caused by a technical fault at the Directorate General of Immigration and Passports (DGI & P) headquarters in Islamabad, leading to a temporary suspension of passport services at missions abroad from April 29.

What should applicants do now?

Officials have advised applicants to visit embassies and consulates during designated service hours to complete passport applications and renewals.

Wider impact across the Gulf

The outage affected Pakistani missions across multiple countries, including the United Arab Emirates, Saudi Arabia, Qatar, Bahrain, Oman and Kuwait, leaving many unable to process documents during the disruption.

Pakistanis expats can now move forward, easing pressure for those needing urgent travel or documentation.

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