The Roads and Transport Authority (RTA) in Dubai has made it faster and easier to get your driver’s licence. As part of a major upgrade, the RTA has cut down its driver licensing services by 53%, from 33 services to just 15. This move is part of Dubai’s vision to offer smarter, faster, and more convenient public services for everyone.
According to Sultan Al Akraf, Director of Driver Licensing at RTA, the changes are designed to make the customer experience smoother and more efficient.
“The goal is to make applying for or renewing your driver’s licence easier by using smart technology,” he said. “We’ve reworked the entire journey so customers can now complete most services online without needing to visit a service centre.”
All the services can now be accessed through the RTA Dubai App or RTA’s official website, including:
- Applying for or renewing a driver’s licence
- Adding a new vehicle category
- Transferring files between driving institutes
- Updating personal details
- Replacing lost or damaged licences
The app also sends real-time notifications so you never miss an update or renewal date.
These updates are part of RTA’s ‘Services 360’ plan, a digital transformation that brings together all driving, vehicle, and transport services in one place.
“We want to improve convenience and reduce wait times, while keeping services high-quality and sustainable,” Al Akraf added. “This change is all about putting the customer first.”