Ordering food online in Dubai is about to get fairer and more transparent. With millions of meals delivered every month, the Dubai Corporation for Consumer Protection and Fair Trade (DCCPFT) has rolled out new regulations for food delivery platforms to ensure clearer pricing, fair contracts, and stronger consumer rights.
The framework, issued under Circular No. 2 of 2025 and aligned with Dubai Law No. 5 of 2023, sets standards for how apps, restaurants, and customers interact in a booming industry that has become central to city life.
What the new rules mean
Fair contracts – Restaurants get 30 days’ notice before rule changes.
Transparent fees – Commissions & charges must be clearly itemised.
Data access – Restaurants can view order history, sales reports.
No bias – Apps can’t unfairly promote their own services.
Clear liability – Restaurants aren’t blamed for app or driver failures.
No hidden costs – Subscription perks (like “free delivery”) can’t be pushed onto restaurants.
No exclusivity deals – Platforms can’t force restaurants into unfair contracts.
Why it matters
The changes are designed to level the playing field, especially for small and independent restaurants, while also strengthening consumer confidence in delivery apps.
For residents, this means more clarity on fees and fairer practices behind the apps they rely on daily. For restaurants, it promises greater protection, transparency, and freedom in an increasingly competitive market.