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Dubai shoppers can soon file complaints against retailers via WhatsApp

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Starting next month, shoppers in Dubai can easily file complaints against retailers using WhatsApp. They can report issues directly to the Dubai Corporation for Consumer Protection and Fair Trade (DCCPFT). This will help ensure that complaints are handled quickly and efficiently.

AI-Powered Complaint System

Ahmad Ali Moosa, Director of the Consumer Protection Department at DCCPFT, explained that the system will use artificial intelligence to simplify the process. Consumers will need to:

Upload relevant documents
1. Answer a few questions about their purchase or dispute
2. Receive a resolution letter on official Dubai Department of Economy and Tourism (DET) letterhead

This letter will act as an official document, and retailers will be required to comply. If they refuse, penalties will be imposed.

Key Requirements for Filing Complaints

To ensure complaints are processed smoothly, consumers must provide:
1. Invoices and other proof of purchase
2. Contracts (if applicable)

Without these documents, complaints won’t be accepted.

Easier Access for Shoppers

Currently, consumers can report complaints via DET’s website or by calling 600545555. However, the new WhatsApp service will make the process more accessible and convenient for everyone.

The WhatsApp number for filing complaints will be the same as the DET call centre number, ensuring consistency for users.

Stay Safe from Scams

Ahmad also urged residents to verify the official DET website (consumerrights.ae) to avoid scams. The service is currently in the testing phase and will launch in early Q2.

(Source: KT)

With over 35 years of experience in journalism, copywriting, and PR, Michael Gomes is a seasoned media professional deeply rooted in the UAE’s print and digital landscape.

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UAE makes history as first homegrown cargo drone takes flight

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The UAE just took another giant leap into the future of logistics. On Thursday, Abu Dhabi-based Lodd Autonomous successfully launched the country’s first homegrown hybrid cargo drone, marking a major milestone for advanced air mobility and same-day delivery innovation.

The event, dubbed the Hili First Flight Ceremony, took place at Emirates Falcon Aviation in Al Ain and was attended by Sheikh Zayed bin Mohamed bin Zayed Al Nahyan, along with senior officials, royals, and members of the media.

“This is not just Lodd’s milestone, it’s a UAE milestone,” said Rashid Al Mannai, CEO of Lodd Autonomous.

The aircraft, named Hili, is a hybrid VTOL (Vertical Take-Off and Landing) drone capable of carrying up to 250 kilograms across nearly 700 km. It combines electric and internal combustion power, offering impressive efficiency and sustainability for aerial logistics.

Al Mannai revealed that Lodd will now embark on a six-month flight test campaign, followed by certification with the UAE General Civil Aviation Authority (GCAA), a process expected to take two years. Once approved, Hili could revolutionise logistics by enabling same-day deliveries across vast distances.

To further boost its capabilities, Lodd has signed cooperation agreements with ST Engineering Commercial Aerospace and Skyports Drone Services, exploring integration and operational applications for the aircraft.

Looking ahead, AI will be central to Lodd’s vision. “AI automation will allow one pilot to operate hundreds of drones simultaneously,” Al Mannai explained.

“The system will manage everything, from flight scheduling to autonomous ground loading, turning futuristic logistics into everyday reality.”

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BIFA holds inaugural Council Meeting in UAE, sets roadmap to reshape global football diplomacy

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The BRICS International Football Alliance (BIFA) held its first-ever Council Meeting at the BIFA+ Global Headquarters in the UAE, marking a milestone in its mission to advance football diplomacy and cooperation across the Global South.

The session, attended by official representatives from China, underscored the strengthening partnership between the UAE and the People’s Republic of China in promoting sports, cultural, and technological exchange under the BIFA & BIFA+ framework.

Held under the theme “Deepening Sports Synergy and Promoting Diversified Development,” the meeting reviewed BIFA’s achievements since its establishment and outlined a bold strategic roadmap for 2026–2027, driving collaboration among BRICS and BRICS+ nations.

2026: BRICS Football International Village to debut in UAE

Next year, BIFA+ will launch the BRICS Football International Village at its UAE headquarters,  an integrated “sports, culture, health, and innovation” hub designed to foster collaboration and showcase the spirit of the Global South.

The initiative will connect regional headquarters in the UAE, China, Russia, Brazil, India, and South Africa, and feature cultural exhibitions, AI innovation forums, and the BRICS Football Cup Invitational Tournament, culminating in the BIFA+ Global Launch Ceremony in the UAE.

2027: China to host expanded BRICS Cup activities

In 2027, as China hosts the BRICS Summit, the country will also welcome the BRICS Cup Football Tournament, bringing together champion city teams from across member nations.

Ms. Wang Min, Chair of BIFA China, said the tournament will blend “Football + Urban Culture + New Media” – using digital storytelling and live engagement to make the BRICS Cup a globally recognised cultural sporting event.

A global platform for unity and innovation

BIFA’s development strategy is built around its “three-wheel drive”, sports, culture, and technology, ensuring sustainable growth and collaboration among BRICS nations.

Salem Almazaini, Founder and President of BIFA & BIFA+, said: “From our headquarters in the UAE, BIFA will use football as a vessel to deepen cooperation among BRICS and BRICS+ nations across sports, culture, health, and digital innovation.”

Founded under the guidance of Larisa Zelentsova, President of the International Alliance of BRICS Strategic Projects (Russia), BIFA continues to grow as a bridge between nations, using football as a language of diplomacy and sustainable development.

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Abu Dhabi T10 launches Super Fan Contest promising fans experiences of a lifetime

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Cricket fever is about to hit new highs. As the 2025 Abu Dhabi T10 gears up for another electrifying season, organisers have rolled out a new Super Fan Contest, a golden opportunity for UAE cricket lovers to win experiences money can’t buy.

Think masterclasses with cricket legends, serving as ball kids, photo ops with top players, signed gear, and even free match tickets.

“This will galvanise community participation locally and give us yet another opportunity to showcase this incredible emirate,” said Matt Boucher, CEO of Abu Dhabi Cricket & Sports Hub. 

“We’re thrilled to announce the Super Fan Contest, which reflects our commitment to supporting cricket at the grassroots level.”

Shaji Ul Mulk, Chairman of T10 Sports Management, added, “For any cricket fan, being close to their favourite players is unmatched. This contest is all about elevating the fan experience and celebrating the excitement that defines T10 cricket.”

The 2025 Abu Dhabi T10 kicks off on November 18 and runs until November 30, promising high-octane clashes, thrilling finishes, and unforgettable moments.


The opening night sets the tone with Quetta Qavalry vs. Northern Warriors, followed by a showdown between the defending champions, Deccan Gladiators, and Delhi Bulls.

Fans can keep an eye on the official Abu Dhabi T10 social media pages for entry details and a shot at these once-in-a-lifetime experiences.


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