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Young Dubai businessman behind unique SDaaS for SMEs

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A Dubai-bred young serial entrepreneur is disrupting the local Software as a Service market with a unique AI-driven platform for the Middle East and North Africa (MENA) region, launched at the start of the year.

Called Zoftware, it is “Software Democratisation as a Service, where software products of the people (companies) are recommended by our people (the team), for the people (B2B clients) for any problems they face in their businesses,” says Aayushman Dalmia, 29.

Within the first quarter of operations, Zoftware already has arrangements with a growing list of over 6,000 companies – including the Microsoft and Zoho suites, Google, Adobe and others.

“You can find a packed suite of software just with a generic search, but do you require everything in that or can you customize it? Maybe not. Zoftware is free for the customers while we work with them to understand their needs and even do the work for them in customising solutions from the software companies. Consider us as the Zomato or Tripadvisor for the software industry.

“Avoiding wastage of resources by reducing the gap between the capability knowledge of any software’s offerings and solving the problems of the end users is core to Zoftware’s mission,” says Dalmia, who came up with the idea when he could not find such a solution while searching for his needs himself.

“Zoftware is about marrying software with the best of customer experience. We make it easy for customers to navigate the ocean of software to find the right tools for their business and purpose. We offer deep insights on software and match organisations to the right product, be it for accounting, customer relationship management (CRM), project management, IT, payroll and many more,” says Dalmia, confident his idea will revolutionise the convenience of running a business.

Aayushman Dalmia set up Zoftware after getting stuck with the wrong software as a choice for his family business. Supplied

Zoftware is a unique startup offering a choice of business tools in software with a personalised touch, using Open AI’s ChatGPT, for SME owners and companies. There are plans to take this to India, a huge market for SaaS providers and consumers.

“We have raised 500,000 dollars as a convertible note. And there are plans to raise another $1.5 million in the next round,” he says. “We are aiming for a revenue of $1.5 million by end of 2023.”

The rise of ChatGPT has only become an enabler for the Zoftware team. “Our technical analysts have been nimble to stay ahead on the transformation curve. We are in the process of setting up an AI bot with whom people can converse with, we understand what the customers want from the platform and give them the relevant output data while connecting with the vendors.

“If they want, we can also onboard it for them. With ChatGPT, it can give you out the names, but it cannot do comparisons and the prices that are out there. It cannot help you come to a decision, while we can help find the best value for the clients.

“According to studies, 75 percent of businesses fail in their software implementation. We want to make it to zero, because it is a waste of capital and resources such as time, effort and money. In the SME section, that is not something one can afford. We want to reduce the wastage cycle as much as possible. And we want to build the trust of our customers.”

Zoftware is Dalmia’s latest fruit of labour, coming from his own personal experiences when he saw a gap in the market. He set up Yalla Referral, a referral and benefits platform, is co-founder of an online diamond-purchasing platform Carat Finder and Director of Growth and Innovation at Data Direct Group.

“I remember, in 2018, when I wanted to implement CRM for my sales team, I ended up putting so much effort and money only to realise a year later that I had a complex setup which wasn’t needed at all. Several dollars went in waste apart from the time and effort. Many startups and SMEs may not be able to come out of the wrong direction taken.”

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Dubai rolls out ‘Flexi Rents’ to support tenants with payment relief

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Dubai has launched a new initiative aimed at making housing more affordable by allowing tenants greater flexibility in how they pay their rent.

The programme, known as Flexi Rents, was announced by the Dubai Land Department (DLD) on Tuesday and will initially be rolled out through 12 participating real estate companies.

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Under the scheme, tenants will be offered a range of payment options, including monthly rent instalments, extended payment plans of up to 12 months, grace periods and revised payment schedules. In some cases, landlords may also waive rental increases.

Khalid Al Shaibani, Director of the Rental Affairs Section at the DLD, said the initiative was intended to improve housing stability and help residents manage rising living costs.

“The Affordable Rental Initiative reflects Dubai’s commitment to promoting housing stability and supporting residents through flexible and accessible rental solutions,” he said.

The programme will be available to both new and existing tenants. Residents currently paying rent through annual or multiple-cheque contracts can request revised payment arrangements from participating landlords and property management companies.

The DLD said some administrative fees associated with delayed cheque payments could also be waived. Tenants will be able to pay using a variety of methods, including credit cards, debit cards and cheques.

Officials said the initiative is expected to expand beyond the initial group of participating companies in the coming phases.

“This is only the beginning,” Mr Al Shaibani said, adding that further measures aimed at enhancing quality of life in Dubai would be announced in the months ahead.

According to DLD figures, nearly 1.2 million tenancy contracts, including new leases and renewals, were recorded in Dubai last year, underlining the scale of the emirate’s rental market.

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Etihad Rail announces official launch date for passenger services

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The UAE’s national railway developer, Etihad Rail, has announced that the introductory operational phase of its long-awaited passenger rail service between Abu Dhabi and Fujairah will begin on 30 June, reducing travel time between the two emirates to just one hour and 45 minutes.

Passengers will be able to book tickets from 23 June through the Etihad Rail website and mobile application. Fares on the Abu Dhabi–Fujairah route will start from AED55 for Comfort Class and AED120 for Premium Class.

The passenger rail fleet comprises 13 trains, each capable of carrying up to 400 passengers.

The network’s expansion will continue in phases, with Dubai Train Station and Al Dhaid Train Station scheduled to open on 30 September. Stations in Al Dhafra will follow on 30 December, while the route will be fully completed with the opening of Sharjah Train Station on 30 March 2027.

The announcement came as the Mohamed bin Zayed City Passenger Train Station in Abu Dhabi was inaugurated by Sheikh Khaled bin Mohamed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Chairman of the Abu Dhabi Executive Council.

During a tour of the station, Sheikh Khaled reviewed its facilities, operational readiness and infrastructure.

He said the passenger rail project reflects the UAE’s ambition to create a fully integrated transport network, improving connectivity between emirates while supporting economic growth, tourism and urban development.

Etihad Rail said studies would also be carried out to assess the feasibility of extending passenger rail services to additional emirates in the future.

The launch marks a significant milestone in the UAE’s transport infrastructure strategy, with the network designed to connect major population centres, economic hubs and tourist destinations across the country.

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UAE to see three days of rain, fog and cooler weather this week

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The United Arab Emirates is expected to experience rainfall, fog and a drop in temperatures over the coming days, according to the National Centre of Meteorology (NCM).

The weather authority said convective clouds are likely to develop from Tuesday afternoon, bringing showers to parts of the country, particularly eastern regions. Humid conditions are also expected to increase the likelihood of fog and mist in some coastal and inland areas.

Monday’s weather is forecast to remain largely fair, although clouds may form over eastern areas. Humidity levels are expected to rise overnight and into Tuesday morning, especially across western coastal and inland regions, creating favourable conditions for fog and mist.

On Tuesday, skies are expected to be fair to partly cloudy, with cloud build-up during the afternoon leading to scattered rainfall in some areas. Similar conditions are forecast for Wednesday, with rain-bearing clouds likely to develop once again over eastern parts of the country.

The NCM said temperatures are expected to fall on Thursday, particularly across western areas of the UAE. Fresh north-westerly winds may also lead to blowing dust in exposed locations.

Sea conditions in the Arabian Gulf are forecast to become moderate to rough at times, especially in western waters. Winds are expected to range between 10kph and 25kph, with gusts reaching up to 40kph in some areas.

Residents are advised to monitor official weather updates as conditions develop throughout the week.

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