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Young Dubai businessman behind unique SDaaS for SMEs

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A Dubai-bred young serial entrepreneur is disrupting the local Software as a Service market with a unique AI-driven platform for the Middle East and North Africa (MENA) region, launched at the start of the year.

Called Zoftware, it is “Software Democratisation as a Service, where software products of the people (companies) are recommended by our people (the team), for the people (B2B clients) for any problems they face in their businesses,” says Aayushman Dalmia, 29.

Within the first quarter of operations, Zoftware already has arrangements with a growing list of over 6,000 companies – including the Microsoft and Zoho suites, Google, Adobe and others.

“You can find a packed suite of software just with a generic search, but do you require everything in that or can you customize it? Maybe not. Zoftware is free for the customers while we work with them to understand their needs and even do the work for them in customising solutions from the software companies. Consider us as the Zomato or Tripadvisor for the software industry.

“Avoiding wastage of resources by reducing the gap between the capability knowledge of any software’s offerings and solving the problems of the end users is core to Zoftware’s mission,” says Dalmia, who came up with the idea when he could not find such a solution while searching for his needs himself.

“Zoftware is about marrying software with the best of customer experience. We make it easy for customers to navigate the ocean of software to find the right tools for their business and purpose. We offer deep insights on software and match organisations to the right product, be it for accounting, customer relationship management (CRM), project management, IT, payroll and many more,” says Dalmia, confident his idea will revolutionise the convenience of running a business.

Aayushman Dalmia set up Zoftware after getting stuck with the wrong software as a choice for his family business. Supplied

Zoftware is a unique startup offering a choice of business tools in software with a personalised touch, using Open AI’s ChatGPT, for SME owners and companies. There are plans to take this to India, a huge market for SaaS providers and consumers.

“We have raised 500,000 dollars as a convertible note. And there are plans to raise another $1.5 million in the next round,” he says. “We are aiming for a revenue of $1.5 million by end of 2023.”

The rise of ChatGPT has only become an enabler for the Zoftware team. “Our technical analysts have been nimble to stay ahead on the transformation curve. We are in the process of setting up an AI bot with whom people can converse with, we understand what the customers want from the platform and give them the relevant output data while connecting with the vendors.

“If they want, we can also onboard it for them. With ChatGPT, it can give you out the names, but it cannot do comparisons and the prices that are out there. It cannot help you come to a decision, while we can help find the best value for the clients.

“According to studies, 75 percent of businesses fail in their software implementation. We want to make it to zero, because it is a waste of capital and resources such as time, effort and money. In the SME section, that is not something one can afford. We want to reduce the wastage cycle as much as possible. And we want to build the trust of our customers.”

Zoftware is Dalmia’s latest fruit of labour, coming from his own personal experiences when he saw a gap in the market. He set up Yalla Referral, a referral and benefits platform, is co-founder of an online diamond-purchasing platform Carat Finder and Director of Growth and Innovation at Data Direct Group.

“I remember, in 2018, when I wanted to implement CRM for my sales team, I ended up putting so much effort and money only to realise a year later that I had a complex setup which wasn’t needed at all. Several dollars went in waste apart from the time and effort. Many startups and SMEs may not be able to come out of the wrong direction taken.”

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India’s new passport fee rules explained: Who pays more and who gets discounts ?

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India will increase passport issuance and renewal fees by as much as 75% from 1 July, according to amendments to the Passport Rules notified by the Ministry of External Affairs (MEA).

The revision, announced through a gazette notification issued on 20 June, marks the first major increase in passport fees since 2012. The move comes a day after the Indian government clarified that a passport is primarily a travel document and should not be treated as proof of citizenship.

How much will a new passport cost?

Under the revised rates, a standard 36-page passport will cost Rs2,500 under the normal scheme, up from Rs1,500. Applications under the Tatkaal (expedited) scheme will rise from Rs3,500 to Rs5,000.

A 60-page passport will now cost Rs3,500 under the normal process and Rs6,000 under Tatkaal, compared with the current Rs2,000 and Rs4,000 respectively.

For Non-Resident Indians (NRIs), fees will also increase significantly, with a standard 36-page passport rising from $75 to $125 and a 60-page passport from $100 to $175.

Higher charges for lost or damaged passports

Applicants seeking a replacement for a lost or damaged 36-page passport will have to pay Rs5,000 under the normal scheme and Rs7,500 under Tatkaal, up from Rs3,000 and Rs5,000 respectively.

For a 60-page passport, the fee will rise to Rs6,000 under the normal process and Rs8,500 under Tatkaal.

What about children’s passports?

Passport fees for minors have also been revised upward.

For applicants below 18 years of age, a fresh 36-page passport will now cost Rs1,750 under the normal scheme and Rs4,250 under Tatkaal, compared with the current rates of Rs1,000 and Rs3,000.

The cost of replacing a lost or damaged passport for minors has also increased, with fees now set at Rs4,250 under the normal scheme and Rs6,750 under Tatkaal.

Changes to other passport-related services

The government has also increased charges for services such as Police Clearance Certificates (PCCs), Surrender Certificates, Global Entry Programme verification and other passport-related certificates.

The fee for these services will now be Rs750 under the normal scheme. For NRIs, the charge will be $40.

Any relief for applicants?

The revised framework introduces a 10% discount on fresh passport applications for children up to eight years of age and senior citizens aged above 60.

However, the concession will apply only to new passport applications and not to passport reissues.

Why does it matter?

The increase represents the first passport fee revision in 14 years and will affect millions of applicants in India and abroad. With fees rising across nearly all categories, the cost of obtaining or renewing a passport is set to become significantly higher from July 1.

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Paid parking hours in Sharjah extended till midnight from July 1

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Sharjah City Municipality has announced that paid public parking hours across the emirate will be extended until midnight from July 1, 2026, in a move aimed at addressing rising demand for parking spaces.

The new timings will apply to all paid parking areas in Sharjah, Kalba, Khorfakkan and Al Dhaid, including zones marked with yellow signboards. These will now operate in line with blue-zone areas, which already remain chargeable until 12am.

The municipality said parking will remain free on Fridays and official public holidays, except in designated areas where charges apply throughout the week, including holidays. In total, the revised system covers around 124,000 paid parking spaces across the emirate.

Under the new rules, parking fees will be applicable from 8am to midnight, although operating mechanisms may vary in certain smart parking zones, particularly in tourist-heavy locations.

Hamed Al Qaed, Director of the Public Parking Department at Sharjah City Municipality, said the decision follows a detailed study of parking usage patterns, occupancy levels and demand across different parts of the emirate. He added that the review also included benchmarking against other systems and feedback from residents and visitors.

He said growing commercial, economic and tourism activity had increased pressure on parking availability, particularly in the evening hours, making extended operation necessary to improve turnover and reduce congestion.

According to the municipality, the change is also intended to address difficulties faced by residents, subscription holders and visitors—especially those visiting restaurants and cafes—who often struggle to find parking after 10pm.

Officials said the extended hours are expected to improve space availability, reduce illegal or informal parking, and enhance traffic flow in busy commercial and residential districts. The move is also aimed at supporting Sharjah’s broader appeal as a place to live and visit.

The municipality clarified that there will be no increase in seasonal parking subscription fees. Existing subscribers will effectively receive two additional hours of daily coverage, with the current 14-hour free window increasing to 16 hours.

Motorists have been urged to comply with the updated timings and use official payment channels, including SMS services and the Sharjah Digital app. The municipality also encouraged residents to make use of seasonal parking permits available through its online services.

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Dubai rolls out ‘Flexi Rents’ to support tenants with payment relief

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Dubai has launched a new initiative aimed at making housing more affordable by allowing tenants greater flexibility in how they pay their rent.

The programme, known as Flexi Rents, was announced by the Dubai Land Department (DLD) on Tuesday and will initially be rolled out through 12 participating real estate companies.

https://www.instagram.com/reels/DZ7K90SNEsl

Under the scheme, tenants will be offered a range of payment options, including monthly rent instalments, extended payment plans of up to 12 months, grace periods and revised payment schedules. In some cases, landlords may also waive rental increases.

Khalid Al Shaibani, Director of the Rental Affairs Section at the DLD, said the initiative was intended to improve housing stability and help residents manage rising living costs.

“The Affordable Rental Initiative reflects Dubai’s commitment to promoting housing stability and supporting residents through flexible and accessible rental solutions,” he said.

The programme will be available to both new and existing tenants. Residents currently paying rent through annual or multiple-cheque contracts can request revised payment arrangements from participating landlords and property management companies.

The DLD said some administrative fees associated with delayed cheque payments could also be waived. Tenants will be able to pay using a variety of methods, including credit cards, debit cards and cheques.

Officials said the initiative is expected to expand beyond the initial group of participating companies in the coming phases.

“This is only the beginning,” Mr Al Shaibani said, adding that further measures aimed at enhancing quality of life in Dubai would be announced in the months ahead.

According to DLD figures, nearly 1.2 million tenancy contracts, including new leases and renewals, were recorded in Dubai last year, underlining the scale of the emirate’s rental market.

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